76 episodes

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

Future Shop Podcast with WSL WSL

    • Business
    • 5.0 • 9 Ratings

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

    EP76: How to Build a Joyful Gen Z Beauty Retail Experience. With Claudia Lloreda, Founder & General Manager, Blush-Bar

    EP76: How to Build a Joyful Gen Z Beauty Retail Experience. With Claudia Lloreda, Founder & General Manager, Blush-Bar

    In this episode, Wendy Liebmann talks to Claudia Lloreda, founder and general manager of Blush-Bar, the Latin American beauty specialty retailer about creating a unique beauty experience for Gen Z shoppers. They discuss:How to create a unique beauty retail experience for Gen Z, by challenging the established orderWhy sustaining a clear shopper-led vision – and passion – is so critical to successThe importance of creating an experience that reflects the values and needs of younger shoppers (e....

    • 43 min
    EP75: The Power of Pets on the Future of Retail, with HABRI

    EP75: The Power of Pets on the Future of Retail, with HABRI

    In this episode, Wendy Liebmann talks to Lindsey Braun, Vice President of Research & Operations at HABRI (the Human Animal Bond Research Institute) about the power of pets to positively impact the health and wellbeing of people – and retail.They discuss:The science behind the pet–human connection and the power pets have to change lives. (It’s real.)How having a pet can improve overall health and wellbeing, including mental health, autism, and medical outcomesWith the ageing of Ameri...

    • 26 min
    EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, CEO & Board Member, Hudson's Bay Company

    EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, CEO & Board Member, Hudson's Bay Company

    In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst other roles. They discuss:Her reflections on the pandemic: What she has learned about retail, leadership and the future. How and why the power dynamic shifted from manufacturer to retailer to technology -- and now to consumers.The lasting effects of the pand...

    • 34 min
    EP73: Retail Loyalty Programs: What Shoppers Want Now, with Mara Sipzener, CVS Pharmacy

    EP73: Retail Loyalty Programs: What Shoppers Want Now, with Mara Sipzener, CVS Pharmacy

    In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Mara Sipzener, General Manager of Loyalty at CVS Pharmacy about what’s driving all the recent activity and upgrades to retail loyalty programs. They discuss:What shoppers expect to be loyal todayWhy CVS, Walmart, Target Bath & Body Works, and others have upgraded their programs recentlyHow loyalty programs need to focus on not only delivering affordability (discounts) but also convenience and personalizationHow th...

    • 27 min
    EP72: AI, Unified Commerce & Getting It Done with Justin Honaman, AWS

    EP72: AI, Unified Commerce & Getting It Done with Justin Honaman, AWS

    Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications for the future of retail.They discuss: How quickly companies are integrating generative AI into operating systemsEfficiency plays that are delivering better access to information and images fasterThe intense focus on stores and how new technologies ...

    • 22 min
    EP71: Creating Happy Retail – One CPG Category at a Time, with Craig Dubitsky, Happy™

    EP71: Creating Happy Retail – One CPG Category at a Time, with Craig Dubitsky, Happy™

    In this episode, Wendy Liebmann talks to Craig Dubitsky, founder of Happy™ products, about his recent launch of Happy™ Coffee, his partnership with Robert Downey Jr., and how philanthropy is embedded in reinventing the category at retail. They discuss:What it takes to be a serial entrepreneur (a clue: it’s being obsessed with people)How to disrupt massive, CPG categories, including home care, lip care, oral care and now coffeeBuilding a unique business model based on bringing happiness t...

    • 35 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

Joy Pierce G ,

My go-to experts

This company knows where the future of retail is headed. So glad they have a podcast now.

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