Hospitality Daily Podcast Josiah Mackenzie

Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at Juniper Square, Roman shared his insights on the real estate opportunity he sees. In this episode, he shares the influences and mentors who have shaped his vision of hospitality. 

Listeners will gain a unique perspective on:
Being a "Hall of Fame Host": Learn what it takes to elevate guest experiences beyond the ordinary, inspired by hospitality veterans like Chip Conley and Danny Meyer.Integrating High Tech with High Service: Discover how Kasa uses technology to enhance guest service, ensuring a seamless and personalized experience across their properties.Guest Experience and Service Innovation: Roman discusses how Kasa addresses the basic and emotional needs of guests, setting new standards in hospitality.Join us on YouTube: Watch Roman give a tour of the Hotel Castro in San Francisco
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ryan Mann is a Partner at McKinsey & Company. In this episode, he shares his personal journey and professional insights that are shaping the industry.
Listeners will learn:
Ryan's Personal Inspiration: Discover how Ryan's love for hospitality was sparked by his grandmother's generosity and warmth, teaching him the importance of caring for others.Professional Journey: Gain insights into Ryan's role at McKinsey where he leads the hospitality sector in North America, working with a diverse range of clients to achieve their ambitious goals.Industry Trends and Changes: Ryan discusses the significant shifts in guest expectations and travel behaviors observed over the past few years, emphasizing the importance of delivering exceptional experiences.Future of Hospitality: Explore Ryan's exciting vision for the industry, where he anticipates hospitality extending its influence into new domains such as residential living, experience platforms, and even healthcare.Leadership and Innovation: Learn about the current mindset of industry leaders who are thinking bigger and bolder, driven by the renewed recognition of travel and hospitality's crucial role in global delight and connection.If you liked this, listen to our other episode: How The World's Best Hotels Deliver Exceptional Service
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart. Listeners will learn about the hotel's unique amenities tailored for dogs and their owners, including custom dog beds, bowls, treats, and a specially designed dog run with breathtaking city views.
Discover how Hotel Nikko's partnership with Muttville, a senior dog rescue, not only enhances the guest experience but also significantly contributes to the community by supporting elderly dogs. Hear touching stories of the hotel's plush toys initiative, where proceeds help fund animal rescue efforts and their involvement in local charity events with figures like Buster Posey.

This episode is a must-listen for anyone interested in how creativity and compassion can transform a business model and make luxury accessible and enjoyable for pet lovers. Whether you're a hospitality professional or a pet enthusiast, you'll find inspiring insights on integrating philanthropy with business to create unforgettable experiences.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter to people experiencing homelessness but also empowers them with crucial hospitality career skills that create opportunities for them.
You may also enjoy: 
From Mother Teresa to Creating Opportunities Through Hospitality - Harsha L'Acqua, Saira HospitalityTransforming Hospitality Education to Break Down Barriers and Create Opportunities - Harsha L'Acqua, Saira HospitalityWorking With The LeBron James Family Foundation and Saira Hospitality to Empower Communities - Kevin Osterhaus, Graduate HotelsWant to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer experience." 
Listeners will gain insights on:
The Importance of Leadership: Understand what makes a great GM and how their leadership can significantly impact hotel performance.Cultivating a Culture of Excellence: Learn strategies to anticipate guest needs, exceed expectations, and create memorable experiences.Role of Technology in Hospitality: Explore misconceptions about technology in hospitality and how it can enhance, not replace, the human touch.Innovative Hiring Practices: Discover unique hiring techniques that help identify employees who will excel in customer service.Empathy and Guest Experience: Find out why empathy is crucial in understanding and meeting guest expectations.Employee Empowerment and Recognition: Learn about effective recognition and reward programs that motivate staff and enhance service delivery.Balancing Cost and Quality: Understand strategies for managing costs without compromising the guest experience.Reinvention and Innovation: Get tips on continuously reinventing the guest experience to stay relevant and appealing.This episode offers valuable strategies and insights to help you excel in your role and elevate your property's service standards. Tune in to reconnect with your passion for hospitality and get inspired to take your guest experience to the next level.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti, Vice President and General Manager of Hotel Nikko San Francisco, and David Arraya, a seasoned general manager with a background in managing hotels across continents, discuss the intricacies of navigating, managing, and leading within diverse cultural environments in the hospitality industry. 


Listen now to learn:


Effective strategies for navigating cultural diversity in hospitalityThe importance of humility and adaptability in leadershipPractical tips for integrating into new cultural settingsWant to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands