653 episodes

The How to Succeed Podcast teaches the success principles and interpersonal communication skills needed to get to the top and stay there. We are dedicated to empowering life-long learners and ambitious entrepreneurs with options for growth they didn't know they had. Through our reinforcement training, we provide advanced communication techniques needed to excel, provide accountability in implementing behavior, and help nurture the attitudes necessary to reach the highest levels of success. Visit www.sandler.com for more information.

How to Succeed Podcast Sandler

    • Business
    • 4.7 • 133 Ratings

The How to Succeed Podcast teaches the success principles and interpersonal communication skills needed to get to the top and stay there. We are dedicated to empowering life-long learners and ambitious entrepreneurs with options for growth they didn't know they had. Through our reinforcement training, we provide advanced communication techniques needed to excel, provide accountability in implementing behavior, and help nurture the attitudes necessary to reach the highest levels of success. Visit www.sandler.com for more information.

    How to Succeed at Scrappy ABM with Mason Crosby

    How to Succeed at Scrappy ABM with Mason Crosby

    This week, tune in as Mason Crosby sheds light on the potent strategy of account-based marketing (ABM) in the B2B realm. In this riveting conversation, Mason unravels the intricacies of ABM, focusing on its tailored approach towards specific accounts rather than individual leads. Mason elucidates the prerequisites for successful ABM implementation, stressing the necessity of a dedicated sales team, a thorough grasp of product-market fit, and an acknowledgment of longer sales cycles. 
     
    Throughout the discussion, Mason offers practical examples and invaluable tips for initiating ABM endeavors, advocating for the activation of existing customer bases, and leveraging triggers to engage potential clients. Additionally, he addresses prevalent misconceptions and pitfalls encountered in ABM execution, enriching listeners with insights garnered from his extensive experience in the field.
     
    Don't miss out on this enlightening episode, where Mason Crosby navigates the landscape of account-based marketing, equipping businesses with the tools to tailor their marketing and sales efforts effectively.
     
    Timestamp 
    0:12 Account-based management (ABM) strategies for sales success.
    1:09 Account Based Marketing for B2B sales.
    4:35 Common mistakes in implementing Account Based Marketing.
    8:46 ABM strategy and its implementation.
    15:14Using data to target B2B leads with ABM.
    20:03 Using triggers and data to personalize sales outreach.
    24:45 Using existing data to target potential clients.
    29:09ABM strategies and growth with Mason Crosby.
     
    Key Takeaways 
    Account-based marketing (ABM) is a B2B growth strategy that aligns marketing and sales efforts around a set of shared target accounts.
    ABM is most effective for B2B companies with a higher average contract value, a dedicated sales team, and a longer sales cycle.
    Starting ABM with existing customers can be a great way to prove the model and generate results.
     The four key elements of ABM are data (identifying target accounts and reasons to reach out), distribution (choosing the right channels to engage prospects), destination (where to direct prospects), and direction (tracking engagement to determine if prospects are moving closer or further away).
    ABM can be implemented in a scrappy and cost-effective manner, starting with one trigger, one channel, and one piece of content.
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    • 35 min
    How to Succeed at Prospecting in 2024 with Tom Nation

    How to Succeed at Prospecting in 2024 with Tom Nation

    In this week's episode, we delve into the evolution of prospecting tools and techniques, while underscoring the timeless principles that drive successful outreach endeavors. Tom emphasizes the significance of cultivating the right attitude, anchoring on a firm belief in the value one brings to the table during prospecting interactions. He advocates for a holistic approach to outreach, incorporating various channels such as cold calling, email, networking, and more to effectively connect with prospects in today's dynamic landscape.
    Throughout the conversation, Tom sheds light on the optimal behaviors and cadence for prospecting, stressing the importance of striking a balance between persistence and respect for the prospect's time and preferences. Moreover, he explores the role of automation in streamlining the prospecting process, while cautioning against the pitfalls of impersonal, spam-like messages.
    Join us for an insightful exploration where Tom offers invaluable insights and actionable strategies for sales professionals aiming to excel in prospecting amidst the ever-evolving digital landscape of 2024. 
     
    Timestamps 
    0:14 Prospecting in 2024 with Tom Nation from Sandler UK.
    1:21 Prospecting strategies for 2024.
    6:51 Prospecting and Assertiveness in Sales.
    14:57 Sales prospecting, automation, and cadence.
    20:31 Using automation in sales while avoiding spammy messages.
    23:30 Prospecting strategies and tools for sales success.
    29:53 Sales techniques, mindset, and personal development.
     
    Key Takeaways 
    Building a prospecting plan and consistently following through with daily and weekly actions is crucial for success.
    A multi-channel approach to outreach, including cold calling, email, networking, and more, is necessary to reach prospects effectively.
    Personalization and finding relevant triggers for engagement are key to standing out and building meaningful connections with prospects.
    Automation tools like HubSpot and ZoomInfo can help streamline prospecting efforts and manage relationships with prospects.
    Setting aside dedicated time for prospecting and blocking it off in your calendar can help maintain focus and consistency.
     
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    • 35 min
    How to Succeed at Break through the Digital Barrier with Steve Spiro

    How to Succeed at Break through the Digital Barrier with Steve Spiro

    This week, join host Mike Montague as he engages in a compelling conversation with Steve Spiro, renowned as the Master Connector, unraveling the secrets to transcending the digital barrier and fostering genuine virtual connections. Through this enlightening dialogue, they delve into the nuances of navigating online interactions, underscored by the essence of authenticity and value addition.
     
    Steve's insights illuminate the path towards building profound connections, whether in the virtual realm or face-to-face, emphasizing a selfless approach and embracing vulnerability as a catalyst for forging enduring relationships. Their exchange also delves into the pivotal role of content creation in fostering connections and explores the significance of networking groups and referrals in amplifying outreach.
     
    Join us this week as host Mike Montague engages in a compelling conversation with Steve Spiro, the Master Connector, unlocking the secrets to genuine virtual connections. Delve into the essence of authenticity, value addition, and the pivotal role of content creation.
     
    Timestamps
    00:00:09 - Introduction to the topic of breaking through the digital barrier
    00:04:48 - Importance of connecting through conversations and adding value
    00:10:10 - Importance of showing genuine interest in others' stories
    00:12:06 - Starting a conversation with honesty and vulnerability breaks barriers
    00:17:02 - Making connections everywhere, even in everyday situations
    00:21:09 - The concept of sowing and reaping in building connections
    00:22:14 - Having a clear path for prospects and finding value in non-prospects
    00:25:03 - Sharing links to content, and books, and inviting non-prospects to be on the show
    00:29:08 - Overcoming adversity and having the grit to keep going
    00:33:30 - Recommendation to read "The Tao of a Master Connector
     
    Key takeaways
    Breaking through the digital barrier requires authenticity, being others-focused, and adding value to the conversation.
    Genuine connections are built by being vulnerable and sharing personal stories and experiences.
    Connecting with others online involves reaching out for phone calls rather than just accepting connection requests.
    Regularly putting out valuable content helps establish credibility and attracts meaningful connections.
    Offering to make introductions, inviting people to networking groups, and sharing resources are effective ways to add value and deepen connections.
     
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      SUBSCRIBE: https://podfollow.com/howtosucceed
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      =========================================
      Follow Us: 
    Twitter: https://twitter.com/SandlerTraining 
    Linkedin: https://www.linkedin.com/school/sandler-training/ 
    Instagram: https://www.instagram.com/sandlertraining/ 
    Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr
      =========================================

    • 34 min
    How to Succeed in Building the Sales Force of the Future with Dr. Courtney McCashland

    How to Succeed in Building the Sales Force of the Future with Dr. Courtney McCashland

    This week, tune in as Dr. Courtney McCaslin delves into the intricacies of building the sales force of the future. Dr. McCaslin underscores the critical balance between leveraging technology and data while understanding human psychology and behavior in sales. In this enlightening discussion, she emphasizes that while natural talents hold significance in sales, competencies and skills are paramount in driving success. The episode also touches upon the significance of personalized learning journeys for salespeople. Aligning individual talents and competencies with the broader business strategy is emphasized as a means to maximize sales effectiveness. Dr. McCaslin advocates for tailored training and coaching to address skill gaps, thereby unlocking the full potential of sales teams.
     
    Furthermore, the discussion delves into the art and science of selling, emphasizing the importance of specific behaviors and competencies in driving consistent sales performance. While natural talents are valuable, the focus on developing both natural abilities and learned skills is highlighted as essential for constructing a robust sales force.
     
    Join us for an insightful exploration into the evolving landscape of sales leadership and the actionable strategies necessary to build a dynamic and high-performing sales force. Don't miss out on this opportunity to elevate your understanding of sales effectiveness and drive sustainable business growth.
     
     
    Timestamps
    00:00 - Intro, balancing tech/psych, natural vs learned skills
    03:13 - Understanding talents, coaching to strengths
    06:18 - Using tech, comparing coaching styles
    09:05 - Practice, role-play, winning via talent
    12:17 - Inspiring excellence, traits/competencies/talents
    15:04 - Leveraging talents, applying skills strategically
    18:12 - Aligning team, individualized learning
    21:31 - Octus impact, managing communication intensity
    24:21 - Seizing opportunities in sales
    25:19 - Navigating change, contact info
     
    Key takeaways
    Selling combines art and science, demanding a blend of innate abilities and learned skills for success in today's market.
    Balancing natural talents with skill development is crucial for effective sales.
    Sales leaders must understand their team members deeply to provide tailored guidance and motivation.
    Tools like Octus IQ offer real-time insights, aiding sales teams in making informed decisions and navigating complex sales cycles.
    Personalized learning journeys sustain high sales performance by addressing skill gaps and leveraging natural talents through customized training and coaching.
     
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    SUBSCRIBE: https://podfollow.com/howtosucceed
    Don't forget to subscribe and leave us a comment!
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    Follow Us: 
    Twitter: https://twitter.com/SandlerTraining 
    Linkedin: https://www.linkedin.com/school/sandler-training/ 
    Instagram: https://www.instagram.com/sandlertraining/ 
    Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr
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    • 27 min
    How to Succeed at Building a Nonprofit that Save Lives With Mike Kenny

    How to Succeed at Building a Nonprofit that Save Lives With Mike Kenny

    This week, elevate your nonprofit leadership with insights from Mike Kenny. Discover the essential behaviors and strategies necessary for running a nonprofit like a successful business. Mike underscores the importance of confidence in the mission, effective goal setting, and marketing the organization's value to donors. Drawing from his military experience, he emphasizes the significance of adopting a business mindset to drive sustainable impact.
    Explore the parallels between the Sandler sales methodology and the strategies employed by Warrior's Ascent, gaining valuable insights into maximizing nonprofit effectiveness. Learn why self-care is imperative for individuals to thrive and make a positive difference, and how embracing failure as a learning opportunity fuels growth.
    Join us for an enlightening discussion on transforming nonprofit leadership through strategic thinking and actionable practices. Don't miss this chance to strengthen your organization's mission and impact!
    Timestamps: 
    00:00:00 Nonprofit growth and mission with Warriors Ascent founder Mike Kenny
    00:01:16 Nonprofit sustainability and mission alignment.
    00:09:46 Self-care, personal growth, and overcoming comfort zones.
    00:14:34 Nonprofit growth strategies and Sandler techniques.
    00:19:21 Nonprofit management and success.
    00:23:38 Overcoming failures and building resilience.
    00:30:55 Overcoming struggles through group support and creative solutions. 
     
    Key Highlights:
    Nonprofits need to focus on both their mission and building structures for sustainability and growth, similar to running a business.
    Setting clear goals, short-term and long-term, is crucial. Tracking progress helps measure success and make necessary adjustments.
    Failure is an opportunity for growth. Nonprofits should embrace it, learn from it, and seek help when needed.
    Nonprofits should adopt a mindset of success, showing their ability to deliver tangible outcomes to attract support.
     Nonprofits must prioritize their growth and development through goal setting, planning, and tracking progress.
    Establishing clear expectations upfront in meetings fosters transparency and alignment.
    Nonprofits must communicate their impact, outcomes, and use of donor funds transparently to build trust and retain support.
     
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    SUBSCRIBE: https://podfollow.com/howtosucceed
    Don't forget to subscribe and leave us a comment!
    =========================================
    Follow Us: 
    Twitter: https://twitter.com/SandlerTraining 
    Linkedin: https://www.linkedin.com/school/sandler-training/ 
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    Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rd
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    • 33 min
    How to Succeed at Strategic Customer Care with Karl Schaphorst

    How to Succeed at Strategic Customer Care with Karl Schaphorst

    This week, elevate your customer service strategy with insights from Karl Schaphorst. Discover the pivotal role customer care plays in driving business success beyond reactive support. Karl emphasizes that while salespeople acquire new customers, service agents are the linchpin for retaining and nurturing existing relationships. He underscores the cost-effectiveness of cultivating loyalty over constant acquisition, making strategic customer care a critical investment.
    Explore the common pitfall of undervaluing service functions and learn why agents are the face of your brand. Their interactions shape customer perceptions and future opportunities. Gain a fresh perspective on transforming customer service from a reactive cost center into a proactive, revenue-driving force.
    Join us for an illuminating discussion on elevating your customer experience through strategic service excellence. Don't miss this chance to drive customer loyalty and sustainable growth!
    Timestamps: 
    00:00:44 - Defining Strategic Customer Care
    00:03:57 - The Role of Customer Service Agents
    00:04:50 - The Importance of Showing Customer Appreciation
    00:06:03 - The Role of Customer Service in Marketing
    00:11:12 - The Value of Proactive Customer Service
    00:12:10 - Rewarding Customer Service Contributions
    00:12:20 - Behavioral Goals for Customer Service
    00:12:31 - The Role of Customer Service in Business Development
    00:16:08 - The Importance of Customer Service Training
    00:16:19 - Techniques for Defusing Customer Complaints
    00:19:20 - Weaknesses in Customer Service Training
    00:20:47 - Training Customer Service Agents to Identify Opportunities
    00:23:52 - The Importance of Emotional Intelligence in Customer Care
    00:24:24 - Techniques for Turning Negative Situations Positive
    00:29:48 - The Success of Sandler's Customer Service Training Program



    Key Highlights:
    Customer service is a crucial aspect of business success, as it is easier and less expensive to retain existing customers than to acquire new ones.
    Strategic customer care involves proactive engagement with customers to build relationships and provide exceptional service.
    Customer service agents should be trained in soft skills, such as bonding and rapport, to effectively communicate with customers.
    Techniques for successful customer service include active listening, staying calm, validating customer concerns, and asking open-ended questions.
    Customer service agents should aim to transform customer interactions from emotional distress to intellectual problem-solving.
    Setting goals and KPIs for customer service agents can help drive proactive behavior and improve customer satisfaction.
    Incentivizing customer service agents based on their contributions to sales and customer satisfaction can motivate them to excel in their roles.
    Customer service agents should focus on identifying and addressing the root cause of customer issues, rather than just providing quick fixes.
    The real problem a customer brings to customer service may not be the initial issue presented, so it's essential to dig deeper to understand their needs and concerns.

    =========================================
    SUBSCRIBE: https://podfollow.com/howtosucceed
    Don't forget to subscribe and leave us a comment!
    =========================================
    Follow Us: 
    Twitter: https://twitter.com/SandlerTraining
    Linkedin: https://www.linkedin.com/school/sandler-training/
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    Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr
    =========================================

    • 32 min

Customer Reviews

4.7 out of 5
133 Ratings

133 Ratings

XxXtAlKaHoLiCXxX ,

Mike!!!

What an engaging host. You can tell he has his heart and soul engaged in his position running this show. His radio experience is a gem for this podcast. Keep it up!!

Spfld Guy ,

Incredible!

I’d be lost without this!

JasonC0123 ,

Solid interviews, great guests

Love this podcast, they get strait to the point and share great things. Keep it up.

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