Dental Protection Australia Dental Protection

Did you know that CaseMatters titles are genuine quotes from patient complaints that Dental Protection have assisted member with across the globe? 

The title of this CaseMatters podcast is “I thought she knew what she was doing’ which involved the provision of cosmetic veneers.   When a breakdown in communication unexpectedly occurred, the unfortunate result was a complaint to the regulator, a regulatory caution and a legal compensation claim. 

In this episode of RiskBites Senior dentolegal consultant Dr Annalene Weston and Dental Protections inhouse lawyer Helen Harbourne discuss a particular type of allegation being increasingly argued in compensations claims, this being assault battery, and trespass. 

Listen in as Annalene and Helen discuss what these terms mean in the eyes of the law and how you can avoid being subject to such accusations.  

Join Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection and Associate Professor Dr Matthew Hopcraft in this personal and informative episode of Risk Matters, titled “The road less travelled”. 

Listen in as Annalene and Matt revisit his early introduction into dentistry, talk through his illustrious career and explore different ways in which we can use our dental degree, based on their own journeys through the profession.

Join Dentolegal consultant Dr Simon Parsons and Senior Dentolegal consultant Dr Annalene Weston at Dental Protection, as they consider that in point in time where a patient moves from being a disgruntled patient to a complainant.

In this episode Simon recalls a case where a dental practitioner placed six veneers and despite feeling like he had done everything right and the case was a success, his patient was unforgiving when unexpected issues arose. 

Join Dr Annalene Weston, Senior Dentolegal consultant at Dental Protection and Case Manger Kristin Trafford Wiezel as they consider that point in time when a patient moves from being a disgruntled patient to a complainant.

In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.

Join Case Manager Anita Kemp and Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection as they discuss some of the reasons that can sit behind a complaint. You may be surprised to hear that it is not always related to treatment.

Listen in as Anita and Annalene talk through a case, where the issues that led to a complaint were instigated before the practitioner even met the patients.