It's a Numbers Game

Daniel Welling
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It's a Numbers Game

The MSP Finance Team Podcast "It's a Numbers Game" from the only financial management solution for MSPs in the UK, founded by former MSP-owners.

  1. EP090 – Security, Innovation, and Market Insight with Mark Lamb

    3 DAYS AGO

    EP090 – Security, Innovation, and Market Insight with Mark Lamb

    In this podcast episode, Adam Morris speaks with Mark Lamb, founder of HighGround, about his journey from running a Managed Service Provider (MSP) to developing a software product. Mark discusses the challenges of helping customers understand their IT spend and the transition from service-based to product-based business models. He elaborates on the mistakes made during the software development and the lessons learned, including the importance of visually demonstrating IT spend to customers. Mark also shares insights on the evolving role of MSPs, the importance of a VCIO, and how HighGround aims to enhance MSP sales and cybersecurity posture. The episode concludes with Mark providing three tips for MSPs looking to develop software products and reflecting on the future of IT services.    00:00 Introduction and Setting the Scene  00:12 The Origin Story of High Ground  00:26 Challenges Faced by MSPs  01:35 Transitioning from MSP to Software Development  02:27 Lessons Learned in Software Development  04:38 Funding and Initial Development  06:00 Pivoting the Product Focus  06:56 Launching and Iterating the Product  07:50 Emotional Journey and Team Contributions  09:24 Top Tips for Building a Software Product  11:07 Addressing MSP Client Challenges  14:16 High Ground's Visual Tools and Features  19:53 Future Vision and Industry Trends  27:41 Conclusion and Contact Information      Connect with Mark Lamb on LinkedIn by clicking here –https://www.linkedin.com/in/mark-lamb-13077918/  Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/  Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    30 min
  2. EP089 – From Hosted Desktops to Cybersecurity, A Chat with Simon Luck

    JAN 15

    EP089 – From Hosted Desktops to Cybersecurity, A Chat with Simon Luck

    In this podcast episode, Simon discusses his journey and current endeavors in the Managed Service Provider (MSP) world, including his background in IT and the establishment of his MSP business, Host My Office, 12 years ago. Simon delves into the benefits and challenges of hosted desktop solutions, particularly for professional services like accountants and legal firms, and predicts its relevance for about another decade. The conversation then shifts to cyber security, with Simon explaining the genesis and operations of his new business, Cyber Guards, which provides a comprehensive security platform to other MSPs. Key points include the integration of security products, the importance of simplifying tech for easier client understanding, and the value of continuous evaluation and collaboration within MSP businesses.   00:00 Welcome and Introduction 00:05 Simon's Journey into the MSP World 02:07 Hosted Desktop: Evolution and Relevance 08:06 Cyber Security: The New Frontier 11:10 Navigating MSP and Cyber Security Solutions 16:08 Simplifying Security for MSPs 28:13 Final Thoughts and Contact Information   Connect with Simon Luck on LinkedIn by clicking here –https://www.linkedin.com/in/itsupportsoutheast/?originalSubdomain=uk  Connect with Daniel Welling on LinkedIn by clicking here  - https://www.linkedin.com/in/daniel-welling-54659715/  Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    32 min
  3. EP088 – How one person can build a scalable MSP with outsourcing and a clear strategy with Alex Stanier

    12/31/2024

    EP088 – How one person can build a scalable MSP with outsourcing and a clear strategy with Alex Stanier

    In this episode, the Adam and Daniel welcome Alex, an inspiring one-person MSP, to discuss his unique journey. The conversation covers his experience working in various IT roles, including his time at BBC and the 2012 Olympics broadcast team. Alex shares his decision to avoid hiring staff and instead leverage outsourced services, describing his model'. They discuss the nuances of managing small to medium-sized enterprises (SMEs) without servers, focusing on client resilience and immediate support solutions. Additionally, Alex sheds light on his networking strategies, particularly through BNI (Business Network International), and emphasises the importance of building quality referral relationships. The conversation shifts to the debate on artificial vs. actual intelligence, where Alex gives his perspective on ChatGPT and Microsoft recent innovations in AI. Finally, Alex shares a unique, offbeat request related to his work with coal power station ash waste and its applications. The episode provides invaluable insights into creating a sustainably successful one-person MSP and navigating the evolving AI landscape.    00:00 Welcome and Introduction  00:05 Meeting at Tech Tribe  00:25 Inspiration Behind London Tech Tribe  00:45 Today's Topics: AI vs Actual Intelligence  00:58 Alex's Business Journey  02:52 The Catalyst: Outsourcing IT Helpdesk  04:17 Focus on Small Clients and Resilience  05:33 The Importance of 24/7 IT Helpdesk  07:01 Running a One-Person MSP  08:48 Field Service and Onsite Needs  14:15 Marketing and New Business Strategies  16:07 BNI: A Pillar of Growth  17:48 The Importance of Networking Groups  18:48 Strategies for Effective Networking  20:40 Building Quality Relationships  22:50 Artificial Intelligence vs. Actual Intelligence  24:54 Microsoft's AI Integration  29:44 Opportunities in AI for MSPs  34:09 Concluding Thoughts and Shameless Plugs    Connect with Alex Stanier on LinkedIn by clicking here – https://www.linkedin.com/in/astanier/   Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/    Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    37 min
  4. EP087 – Unlocking Revenue Potential in MSP Contracts with Kim Simmonds

    12/30/2024

    EP087 – Unlocking Revenue Potential in MSP Contracts with Kim Simmonds

    In this episode of 'It's a Numbers Game,' Daniel and Adam welcome back legal expert Kim Simmonds discussing MSP (Managed Service Provider) contracts, shifting the focus from risk mitigation to revenue generation. They discuss how contracts can prevent revenue leakage through strategies such as service credits, proper termination clauses, and exit transition clauses. Kim emphasises the importance of using your own well-crafted templates and the pitfalls of relying on client-provided contracts. They also touch upon practical credit management, handling insolvency scenarios, and learning about the Insolvency Act. The episode wraps up with a brief look at Kim's SaaS platform, Cloud Contract 365, which helps MSPs create, manage, and review contracts efficiently.    00:00 Introduction and Welcome  00:32 Contracts as Revenue Generating Tools  01:53 Key Contract Clauses for MSPs  03:09 Service Level Agreements (SLAs) and Penalties  07:33 Exit Transition Clauses and Termination  13:28 Handling Client Non-Payment  19:57 Revenue Protection Strategies  25:17 Cloud Contracts 365 Overview  29:12 Final Thoughts and Future Topics    When UK suppliers must continue to supply insolvent companies    Connect with Kim Simmonds on LinkedIn by clicking here – https://www.linkedin.com/in/kimsimmonds/  Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/    Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    32 min
  5. EP086 – When to Choose a Reseller Over a Distributor with Vincent O’Hanlon

    12/18/2024

    EP086 – When to Choose a Reseller Over a Distributor with Vincent O’Hanlon

    This episode explores the decisions MSPs face when choosing between resellers and distributors for procurement. Vincent, a seasoned industry professional, joins hosts Adam and Daniel to share valuable insights on benefits and risks, pricing strategies, and building trust in supplier relationships. They discuss the importance of efficient service, managing cash flow, and mitigating risks associated with working with partners. Vincent also highlights how to leverage strong relationships and the importance of proactive client interactions to add value. The conversation encompasses various facets of the MSP business, from managing credit to enhancing service delivery through strong, trust-based relationships.    00:00 Introduction and Topic Overview  00:26 Building Trust with Resellers  00:50 Case Study: Overcoming Cash Flow Issues  03:22 Pricing Strategies and Market Dynamics  06:12 Challenges with Distribution and Vendor Relationships  09:29 Value-Added Services and Long-Term Relationships  15:44 Navigating Credit and Payment Terms  20:20 Tips for New Businesses and MSPs  26:37 Conclusion and Contact Information    Connect with Vincent O’Hanlon on LinkedIn by clicking here – https://www.linkedin.com/in/vohanlon/  Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/    Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    29 min
  6. EP085 – Unpacking Budget Surprises for MSPs

    12/11/2024

    EP085 – Unpacking Budget Surprises for MSPs

    In this episode of "It's a Numbers Game" Daniel Welling is joined by resident accountant Chas Roopra to analyse Rachel Reeve's first budget and its implications for businesses, especially MSPs. They discuss the unchanged corporation tax rates and pension legislation, and highlight key changes like the upcoming increase in national minimum wage, unaltered tax allowances leading to a stealth tax, and adjustments to employer NI rates and allowances. The episode also covers changes to capital gains tax, specifically for business asset disposals, offering insights into tax planning opportunities for MSP owners. Key takeaways include the importance of budgeting, projecting director salaries, and understanding potential tax liabilities.   00:00 Introduction and Welcome 00:32 Overview of the Budget 01:08 Unchanged Policies 02:38 Key Changes in the Budget 05:14 Impact on Employers and Employees 10:45 Capital Gains Tax and Business Asset Disposal 16:35 Actionable Takeaways for MSP Owners 18:47 Final Thoughts and Conclusion   Connect with Chas Ropra on LinkedIn by clicking here – https://www.linkedin.com/in/chas-roopra-44250410 Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/     For more information on the Profit Protector click here: https://mspfinanceteam.com/profit-protector/

    22 min
  7. EP084 – Operational Excellence with Michelle Coombs

    11/13/2024

    EP084 – Operational Excellence with Michelle Coombs

    In this episode of “It’s a Numbers Game” host Adam and co-host Dan are joined by Michelle Coombs from the Tech Leader Network to discuss operational effectiveness and efficiency in managed service providers (MSPs). The conversation covers key strategies for improving MSP performance, including prioritising customer satisfaction, ensuring accountability in service delivery, and setting clear objectives. Michelle shares her extensive experience across various industries, providing practical advice on how MSPs can enhance their operations to become more efficient, profitable, and maintain stronger customer relationships. The episode also touches on the importance of holding regular reviews, logging time, and the balance of internal and outsourced service delivery models.    00:00 Introduction and Guest Welcome  00:23 Operational Effectiveness and Efficiency  02:03 Customer First Approach  04:18 Balancing Customer Needs and MSP Objectives  07:46 Escalation Processes and Red Flag Meetings  12:55 Accountability and Job Descriptions  18:51 Hiring and Team Dynamics  23:09 Cascading Objectives and Measuring Success  29:12 Conclusion and Contact Information    Connect with Michelle Coombs on LinkedIn by clicking here –https://www.linkedin.com/in/michelle-coombs/  Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/    Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    32 min
  8. EP083 – Enhancing MSP Security and Efficiency: Jake Webber-Cadby Discusses Inforcer

    10/02/2024

    EP083 – Enhancing MSP Security and Efficiency: Jake Webber-Cadby Discusses Inforcer

    In this episode, Jake discusses the robust functionalities of Inforcer, a software platform designed by and for MSPs to manage Microsoft policies across customer tenants. He elaborates on the platform's role in centralising policy management, enabling time savings, reducing risk, and creating new revenue streams for MSPs. Jake explains the challenges MSPs face without such a tool, the competitive landscape, and how Inforcer complements rather than competes with tools like Octiga and CIPP. He addresses the need for MSPs to educate their clients about the evolving security landscape and how Inforcer aids in policy enforcement and compliance. The conversation also touches on the importance of continuous improvement, client education, and setting appropriate expectations in a managed service environment.   00:00 Introduction and Welcome 00:24 What is Inforcer? 01:21 Market Position and Competitors 02:56 Business Case for Inforcer 05:50 Revenue Streams for MSPs 09:08 Pre-Sales Auditing Tool 11:20 Challenges and Solutions 15:35 Microsoft's Role and Future 18:04 MSP Market and Security 21:16 Client Expectations and Education 28:19 Conclusion and Contact Information   Connect with Jake Webber-Cadby on LinkedIn by clicking here – https://www.linkedin.com/in/jake-webber-cadby-92477a111 Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    32 min
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About

The MSP Finance Team Podcast "It's a Numbers Game" from the only financial management solution for MSPs in the UK, founded by former MSP-owners.

Information

  • Creator
    Daniel Welling
  • Years Active
    2022 - 2025
  • Episodes
    90
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    It's a Numbers Game

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