It's a Numbers Game

Daniel Welling
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It's a Numbers Game

The MSP Finance Team Podcast "It's a Numbers Game" from the only financial management solution for MSPs in the UK, founded by former MSP-owners.

  1. EP084 – Operational Excellence with Michelle Coombs

    2 DAYS AGO

    EP084 – Operational Excellence with Michelle Coombs

    In this episode of “It’s a Numbers Game” host Adam and co-host Dan are joined by Michelle Coombs from the Tech Leader Network to discuss operational effectiveness and efficiency in managed service providers (MSPs). The conversation covers key strategies for improving MSP performance, including prioritising customer satisfaction, ensuring accountability in service delivery, and setting clear objectives. Michelle shares her extensive experience across various industries, providing practical advice on how MSPs can enhance their operations to become more efficient, profitable, and maintain stronger customer relationships. The episode also touches on the importance of holding regular reviews, logging time, and the balance of internal and outsourced service delivery models.    00:00 Introduction and Guest Welcome  00:23 Operational Effectiveness and Efficiency  02:03 Customer First Approach  04:18 Balancing Customer Needs and MSP Objectives  07:46 Escalation Processes and Red Flag Meetings  12:55 Accountability and Job Descriptions  18:51 Hiring and Team Dynamics  23:09 Cascading Objectives and Measuring Success  29:12 Conclusion and Contact Information    Connect with Michelle Coombs on LinkedIn by clicking here –https://www.linkedin.com/in/michelle-coombs/  Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/    Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris  Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/      We look forward to catching up with you on the next one. Stay tuned!

    32 min
  2. EP083 – Enhancing MSP Security and Efficiency: Jake Webber-Cadby Discusses Inforcer

    OCT 2

    EP083 – Enhancing MSP Security and Efficiency: Jake Webber-Cadby Discusses Inforcer

    In this episode, Jake discusses the robust functionalities of Inforcer, a software platform designed by and for MSPs to manage Microsoft policies across customer tenants. He elaborates on the platform's role in centralising policy management, enabling time savings, reducing risk, and creating new revenue streams for MSPs. Jake explains the challenges MSPs face without such a tool, the competitive landscape, and how Inforcer complements rather than competes with tools like Octiga and CIPP. He addresses the need for MSPs to educate their clients about the evolving security landscape and how Inforcer aids in policy enforcement and compliance. The conversation also touches on the importance of continuous improvement, client education, and setting appropriate expectations in a managed service environment.   00:00 Introduction and Welcome 00:24 What is Inforcer? 01:21 Market Position and Competitors 02:56 Business Case for Inforcer 05:50 Revenue Streams for MSPs 09:08 Pre-Sales Auditing Tool 11:20 Challenges and Solutions 15:35 Microsoft's Role and Future 18:04 MSP Market and Security 21:16 Client Expectations and Education 28:19 Conclusion and Contact Information   Connect with Jake Webber-Cadby on LinkedIn by clicking here – https://www.linkedin.com/in/jake-webber-cadby-92477a111 Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    32 min
  3. EP082 – The CIPP Game-Changer with Simon Butler

    SEP 25

    EP082 – The CIPP Game-Changer with Simon Butler

    In this episode, Simon discusses the CyberDrain Improved Partner Portal (CIPP), an Azure app designed to streamline the administration of Office 365 tenants for Managed Service Providers (MSPs). Simon explains the features, benefits, and cost-effectiveness of this open-source tool, which allows MSPs to manage multiple tenants from a single platform. He highlights its rapid release cycle, integrations with other tools like Hudu and Ninja, and its ability to enhance first and second-line support productivity. Additionally, Simon addresses common concerns about open-source software, emphasising the robust support community and ongoing development behind CIPP.   00:00 Introduction and Welcome 00:21 Overview of CIPP 01:12 Cost and Hosting Options 02:50 Core Features and Functionality 06:08 Open Source and Community Support 17:16 Implementation and Best Practices 23:41 Conclusion and Contact Information   Connect with Simon Butler on LinkedIn by clicking here – https://www.linkedin.com/in/sembee/ Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    28 min
  4. EP081 – Creating a Winning Recruitment Strategy with Dean Watmough

    SEP 18

    EP081 – Creating a Winning Recruitment Strategy with Dean Watmough

    In this episode, Adam and Daniel welcome Dean to discuss the nuances of recruitment and retention within the Managed Service Provider (MSP) industry. This conversation touches upon the challenges MSPs face, particularly around outsourcing and attracting the right talent. Dean elaborates on the importance of having a robust employer brand, effective onboarding processes, and the significance of personalised development pathways. The discussion also covers modern benefits that appeal to candidates, including flexible working arrangements, mental health support, and unique perks like sabbaticals. Practical advice on ensuring operational stability while embracing flexibility, as well as proactive strategies to mitigate the risk of employee attrition, provides substantial value for MSP owners and hiring managers alike. 00:00 Introduction and Welcoming Dean 00:26 The Irony of MSPs Resisting Outsourcing 01:37 Best Practices in Recruitment 03:01 Attracting the Right Candidates 03:46 Importance of Employer Branding 05:42 Benefits and Work-Life Balance 08:26 Flexibility and Hybrid Work Models 15:22 Onboarding and Retention Strategies 21:57 The Role of Job Descriptions 24:30 Employer Branding and Values 31:10 Conclusion and Contact Information Connect with Dean Watmough on LinkedIn by clicking here – https://www.linkedin.com/in/dean-watmough-b0a05513/ Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    35 min

  5. SEP 11

    EP080 – Saving Money and the Environment with Dan Ellis

    In this episode, Dan Ellis, founder of PCPowerSave, discusses the inspiration behind his SaaS application designed to reduce energy consumption on computer systems. He details the challenges it addresses, particularly amid rising electricity costs in Europe. Dan outlines how his software surpasses standard power settings by providing detailed reports and automated optimisations, enabling significant cost and environmental savings for businesses. The conversation also touches on market strategies, operational details, and the product’s adoption among MSPs and enterprises, highlighting future plans for scaling and collaborations. 00:00 Introduction and Icebreaker 00:33 The Energy Consumption Challenge 01:15 How the Software Works 01:49 Optimising Power Settings 02:50 Reporting and Additional Features 04:26 Target Market and Pricing 06:11 Energy Savings and Use Cases 12:17 Environmental Impact and Business Values 18:49 Scaling the Business 24:00 Conclusion and Final Thoughts   Connect with Dan Ellis on LinkedIn by clicking here –https://www.linkedin.com/in/djwellis/ Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    27 min
  6. EP079 – How Much Is Enough? The Ultimate Guide for MSP Owners Using FIRECalc for a Profitable Exit

    SEP 4 · VIDEO

    EP079 – How Much Is Enough? The Ultimate Guide for MSP Owners Using FIRECalc for a Profitable Exit

    In this episode of 'It's a Number Game' podcast, Adam Morris from the MSP Finance Team introduces viewers to FIRECalc, an online tool for evaluating business valuation and retirement planning. Discover why it's crucial to get the right valuation for your business, the risks associated with undershooting or overshooting your financial targets, and how to use historical data since 1873 for more accurate projections. Learn to set realistic spending and portfolio goals, adjust for various financial scenarios, and understand the impact of different spending models and portfolio strategies. This tool empowers you to make well-informed financial decisions based on historical evidence. 00:00 Introduction to the Podcast 00:31 Introducing the FIRECalc Tool 01:15 Understanding the Importance of Accurate Valuation 02:33 Getting Started with FIRECalc 03:19 Running Initial Scenarios 07:34 Adjusting for State Pensions and Spending Models 11:10 Exploring Portfolio Adjustments 15:56 Final Thoughts and Additional Considerations   Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

    18 min
  7. EP078 – MSP Valuations and the importance of management accounts

    SEP 3

    EP078 – MSP Valuations and the importance of management accounts

    This episode addresses key financial management strategies for Managed Services Providers (MSPs). Dan Welling emphasises the importance of understanding whether you want to apply pressure or take pressure when it comes to your finances, suggesting that those on top of their finances have leverage over banks. He highlights common financial misconceptions and problems faced by MSPs, such as over-relying on bank balances, misrecognising revenue, and not regularly reviewing profit and loss statements. The session delves into the significance of management accounts, explaining the concept of a chart of accounts and its role in accurately tracking revenue, costs, and overall financial performance. Dan provides practical insights into valuing MSP businesses using various methods like annual recurring revenue and EBITDA multiples. Lastly, the discussion covers the MSP market landscape, considerations for mergers and acquisitions, and the importance of contractual revenue and deal structure for building and realising business value. 00:00 Introduction and Warm-Up 00:05 Understanding Financial Management for MSPs 01:03 Common Financial Mistakes in MSPs 01:49 Introduction to Management Accounts 03:34 Chart of Accounts Explained 04:38 Revenue and Cost of Sales 11:52 Valuation Methods for MSPs 13:51 Market Overview and M&A Insights 27:28 Importance of Contracted Revenue 34:15 Q&A and Closing Remarks Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned! We created It’s a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don’ts to achieve MSP financial growth.

    40 min
  8. EP077 – From Death in Service to Key Person Cover: Gary Lucas's Guide to Business Protections

    AUG 29

    EP077 – From Death in Service to Key Person Cover: Gary Lucas's Guide to Business Protections

    In this inaugural podcast appearance, Gary Lucas, an independent financial advisor from Burlington Associates, discusses the critical aspects of business protection. He highlights the importance of various insurance products including death in service, income protection, private medical cover, and critical illness cover for employees. Gary also delves into key person cover and share protection for business owners, explaining how these measures safeguard businesses and ensure continuity. The podcast provides insightful advice for employers on how to implement these protections effectively and underscores the significance of these benefits in employee recruitment and retention. 00:00 Introduction and Welcoming Gary 00:57 Setting the Scene: Gary's Background 02:00 Understanding Business Protection 03:22 Employee Benefits: Death in Service 07:58 Employee Benefits: Income Protection 12:04 Employee Benefits: Private Healthcare 19:58 Employee Benefits: Critical Illness Cover 25:26 Business Owner Protections: Key Person Cover 27:54 Business Owner Protections: Shareholder Protection 34:37 Conclusion and Contact Information Connect with Gary Lucas on LinkedIn by clicking here – https://www.linkedin.com/in/garyjlucas Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/   Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned! We created It’s a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don’ts to achieve MSP financial growth.

    38 min
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About

The MSP Finance Team Podcast "It's a Numbers Game" from the only financial management solution for MSPs in the UK, founded by former MSP-owners.

Information

  • Creator
    Daniel Welling
  • Years Active
    2022 - 2024
  • Episodes
    84
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    It's a Numbers Game

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