Management Styles & Tools (Hub & Spoke, Remote, etc.‪)‬ Self Storage Lab

.Have you ever reached that point where running your self-storage property just feels like too much to handle? The good news is that you've got options!

In episode 9 of the Self Storage Lab podcast, Kyle, Mason, and Rodolfo discuss the varying management styles in the self storage industry and how they have led to changes in the day-to-day functions of operating teams.



Mentioned in this episode:

The transition period in the industry




The shift from traditional brick and mortar management to remote, unmanned, and virtual management


The rise of technology and changing consumer expectations


The impact of COVID-19 on management styles



Different management styles




Fully remote or unmanned management
Hybrid management styles
Automated management



Which management style is right for you?




The benefits and challenges of the different styles of management
The role of human involvement in remote management
The need for reliable technology and security measures
The importance of customer service and personal interaction
The potential for robots and other technologies to replace human involvement



The shift in management styles in the self storage industry




The importance of focusing on sales and service centers and boots on the ground personnel
Viewing management styles as a customer journey
The importance of the first-time rental experience
70% of renters are first-time renters



The role of technology in improving the customer experience




The potential for cloud-based software, mobile apps, and kiosks to improve efficiency and convenience
The need for reliable technology to protect sensitive data
The potential for technology to improve the ongoing customer experience



Making the decision for your business




The importance of finding the right balance for your business and customers
Pros/Cons of In-house management
Pros/Cons of Third-party management
The economies of scales of Third-party management



Remote vs. Unattended facilities




Is it truly unmanned/unattended?
The benefits/challenges of remote management
What’s the difference between remote and hub and spoke?
What’s the deal with unattended facilities?
Finding the right balance



The Importance of Simplification




How to streamline the Customer Journey to bring uniformity
Simplifying the technology stack to have one way to do as much as possible is key to success
How to optimize the Rental and Sales Process



Leveraging automation in self-storage management




The impact of technology on hiring and employee turnover rates
The importance of standard operating procedures (SOPs) in remote management
The role of technology in enhancing property value and attracting higher-end tenants
Tools and technologies for remote management, including video calling, contact centers, and automated locks
AI for predictive maintenance and enhanced security
Thinking outside the box and applying retail strategies to self-storage management and operations.



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