40 episodes

NAR’s Center for REALTOR® Development podcast focuses on education in the real estate industry and is hosted by Monica Neubauer, an award-winning industry leader, speaker, and instructor based in Nashville, TN. The podcast discusses formal and informal sources of industry knowledge, including NAR education and credential programs. This podcast is for REALTORS®, REALTOR® associations, real estate and allied professionals, real estate educators, education providers such as schools, and consumers.

NAR’s Center for REALTOR® Development Center for Specialized REALTOR® Education

    • Careers
    • 4.8, 63 Ratings

NAR’s Center for REALTOR® Development podcast focuses on education in the real estate industry and is hosted by Monica Neubauer, an award-winning industry leader, speaker, and instructor based in Nashville, TN. The podcast discusses formal and informal sources of industry knowledge, including NAR education and credential programs. This podcast is for REALTORS®, REALTOR® associations, real estate and allied professionals, real estate educators, education providers such as schools, and consumers.

    40: Financial Considerations for You and Your Clients with Ryan Bokros

    40: Financial Considerations for You and Your Clients with Ryan Bokros

    Even though financial experts don’t agree on where we’re headed economically, there are still principles that can help you improve your financial situation in any market. Today’s guest, Ryan Bokros, joins Monica to talk about some of these practical principles that you can start applying today. They cover expenses, savings, lending, the current market climate, and what you can do now to make sure you come out of this time successful.

    • 1 hr 2 min
    039: Business Practices for the New Normal with Kim Cameron

    039: Business Practices for the New Normal with Kim Cameron

    In today’s dynamic world, the methods and means of communication are shifting, especially for REALTORS®. Maintaining relationships is a key part of the real estate business. Kim Cameron is the special guest on the show today to share some of her systems for staying in touch with past clients and friends. She and Monica talk about the importance of what they are doing now, and how some of these practices may carry forward even once we are out of this time.

    • 50 min
    038: Virtual Showings with Craig Wilburn

    038: Virtual Showings with Craig Wilburn

    In our changing times, REALTORS® have had to learn to adapt to serve their clients, while complying with new laws and policies surrounding COVID-19. Virtually viewing/showing properties is becoming more popular and attainable. In today’s episode. Craig and Monica also talk about some different platforms you can use to create these virtual showings, and what you can do for buyer’s agents to help them out.

    • 54 min
    037: Life Management in Real Estate

    037: Life Management in Real Estate

    Establishing a work-life balance is important in overall life management. In today’s episode, Cheryl Knowlton returns to the show to talk about life management in real estate. It can be challenging to set boundaries when you don’t necessarily work a traditional nine to five job. In this episode, they talk about making shifts in our business, what systems you can put in place, and the importance of making time for yourself and the people you love. As you listen, take a breath, and use this opportunity to think about what changes you may need to make.
     
    Many people get into real estate for the job flexibility, but sometimes this flexibility can backfire and turn into too much work or end up taking an emotional toll. Cheryl talks about some statistics about some realities in real estate. One of the biggest factors to upset work-life balance is expectations — of what the industry really is and what it requires.
     
    Cheryl shares her own journey of getting into real estate. She started on the mortgage side of things, and after getting her real estate license, she had to change her mindset and her skill set. Education and designations were instrumental in getting her to where she is today. Education can help you restructure and improve your business in ways that will remove stress from you and your clients.
     
    Cheryl shares a resource you can use to identify and diagnose what aspects of your life are out of balance. Knowing this can help you pick out the pain points that you need to adjust to balance things out. Use the code BONUS with the Self-Assessment link below to find out yours. She talks about the importance of having a coach or accountability partner and setting measurable goals.
     
    If you are struggling to find balance, it is important to get feedback from others. You can identify which area is causing you stress, and then focus on fixing that. Monica talks about taking a sabbatical, and how this helped to reinvigorate her business. They talk about things you can do on sabbatical, to refuel not only in business but also in your personal life.
     
    Cheryl talks about her daily schedule, and how having systems in place helps her keep her business structured. Anytime anything isn’t working, we need to create a new system to figure out how to make it work. Monica and Cheryl talk about some of their business systems, including a transaction coordinator, an assistant (if you can), and also people to help with other chores so you can take things off your own plate.
     
    Make today count — whatever systems you are putting in place for your business or personal life, it’s important that it’s affording you more time to be with the people that you love. When you’re with them, try to make sure you don’t have any outside distractions so you can be in the moment. Setting these types of boundaries is especially important for individuals who don’t work a traditional nine-to-five job.
     
    Setting goals for your personal life can also inspire you to work harder. Having goals that are beyond paying the bills can keep you motivated. Cheryl talks about 10 areas in her life and the goals she is working toward in each area. She also shares how she is able to find joy in each area, even when it’s hard. As you set these goals for yourself, make sure they are things you are in control of. When you control what you can control, everything else seems to fall into place.
     
    Tweetables:
     
    “Anyone who has any business background at all, you don’t have to have an MBA to know that starting a business of any kind is expensive, and it requires blood, sweat, and tears.” — Cheryl
     
    “No matter where you are in your real estate career, education is the key to get you behind the wheel of that Ferrari and help you drive it successfully.” — Cheryl
     
    “Any time we do something, even if it’s a small thing, t

    • 1 hr 6 min
    036: Brokerage Basics and Beyond

    036: Brokerage Basics and Beyond

    It’s important for agents to know about brokerage models and how they can best use the services to their advantage based on their needs. In today’s episode, Keith Davis is on the show to talk about good practices and processes for brokers, and how they can build a great culture for their agents. They cover the importance of brokerages being a supportive resource for their agents and how authenticity can enhance the customer experience not only for agents but their clients as well.
     
    Keith has been the managing broker for two offices in Virginia for Nest for about four years now. Each state operates differently in regards to how many offices you can be over as the principal broker. It all depends on what services a brokerage office is trying to offer.
     
    One of the most important aspects of a brokerage is risk management, and the second piece is training for expertise in the real estate industry. At Nest, they stress this training so that their agents can understand vendors in other industries and better help their clients. You need someone who understands the roles of other partners in a real estate transaction, that can explain it to the buyer and the seller. It comes down to brand management in addition to risk management.
     
    Keith talks about the importance of finding and training agents that are in line with the values of the brokerage firm. Brokerages need to be focused on who is in line with them, the culture they are trying to cultivate, and the business they are trying to attract.
     
    There are many different brokerage models, and in the market, there is a space for everyone. At Nest, they look at as many different industries as they can to get ideas about their business model. Monica and Keith discuss the different advantages of physical versus online retail. It is the same thing with brokerages — what is the statement that is received when people walk into your establishment? Keith talks about some of the things they do at Nest to build this culture and make this statement, including a party to thank their clients each year.
     
    Part of the value proposition of a brokerage firm is the confidence of being in front of the client. Confidence is improved when you have clear products in front of you that you can use with your clients. Some of these products include data and marketing; the brokerage can provide access to these tools.
     
    Monica and Keith talk about competing brokers. It’s important to be a resource for your agents, rather than part of the competition. Choosing not to compete can really help strengthen the sense of trust in an office. This can be more difficult in smaller markets.
     
    They talk about the difference between being out in the sales field versus management. This has shaped the way they approach the growth of their agents at Nest. A full-service brokerage impacts their sellers and buyers on a daily basis that makes them excited about the service they are receiving. You also have to decide the length of relationship with clients — when does it start and when does it end?
     
    The least expensive customer is the one you already have. Keith talks about the importance of hanging on to the agents they have and creating an environment that helps their agents thrive. When their business grows, your business will also grow.
     
    Keith’s last word for brokers is that the most important factor is authenticity and being true to your own voice. If what you’re creating is true to you as a broker and how you want to treat clients, then you will be set up for success in the future. Authenticity and genuine relationships allow businesses to grow.
     
    Tweetables:
     
    “If you don’t have a working knowledge of what your vendor partners are doing and what their role is, your ability to assist your client is limited.” — Keith
     
    “That’s what people want from real estate. The

    • 59 min
    035: Technology Advances to Watch with Craig Grant

    035: Technology Advances to Watch with Craig Grant

    The Real Estate Tech Guru Craig Grant joins Monica on the show today to do a tech overview in the real estate industry. They discuss several different tech items that are around or will be around in the next 5-10 years, and how this will directly affect REALTORS® and agents. This is a great episode to familiarize yourself with tech concepts that are prevalent in today’s real estate climate.
     
    The first tech item they talk about is the next generation of cars. Right now cars are starting to integrate with smartphones and AI; down the pipeline, there will be developments that will change real estate. 100% autonomous driving is going to change the look of a car, and what kinds of garages and car-related amenities people will need.
     
    Smart homes are growing more than we realize. Over 50% of US households have a smart speaker, like Amazon Alexa or Google Home. You can get three smart devices and qualify yourself as a smart house. Smart house technology is going to continue to grow, especially now that younger generations are interested in real estate. Smart home technology can also provide companionship for the aging generations. For safety, it is crucial that your devices and your network are locked or password protected. Craig talks about a few other things to think about as a REALTOR® in a smart home.
     
    The third piece in the tech world is internet-based tools. Today, most agents rarely have to go into the office because the cloud allows people to be more mobile and work remotely, rather than in a physical office. EXV is one of the fastest-growing companies, and they do everything through an internet portal. Craig and Monica also talk about the tech arms race and the implications on REALTORS®.
     
    Big data and predictive analysis is the collection of massive amounts of information, then using that data to predict what will happen in the future. This stuff already exists in the real estate market, but there are developments that will allow it to work with your MLS. It’s like getting coupons on the things you already buy.
     
    Artificial intelligence is when a computer is learning your behaviors, and attempting to act like a human. The most common form of this is a chatbot, where a computer is available to respond to clients at any time of the day. In the next few years, we may see where your CRM can basically work as your personal assistant. AI also influences algorithms. This helps both buyers and sellers by providing more detailed searches and descriptions.
     
    Craig and Monica talk about some cybersecurity concerns, and what type of things REALTORS® have control over. Most don’t realize how many problems they could create in the tech/legal world. Agents often collect more information than they really need. They talk about some of the specific types of information we don’t need and encourage REALTORS® to just stop collecting it. PII and wire transfer fraud are the two biggest offenders when it comes to cybersecurity concerns. Letting vendors handle this information can remove you from these situations. Craig talks about some other things you can put into practice to help protect you from data breaches.
     
    iBuyers are another facet of technology in the real estate market. The problem with the iBuyer model is that while the sales pitch is awesome, they wrap in other costs in the inspection and closing costs. People who sell their house through an iBuyer are losing about 15% in a transaction.
     
    Augmented reality is being used with virtual staging, and virtual reality could be used to do a rendering on a property before anything is even built. While augmented reality is already mainstream, virtual reality will be mainstream in probably the next 10-15 years.
     
    The last tech item they talk about is 3D printing homes (contour printing). It’s already happening, and the idea is that you can build an en

    • 1 hr

Customer Reviews

4.8 out of 5
63 Ratings

63 Ratings

SikoAgent ,

Virtually great plan during Covid-19

Thank you Monica for presenting & supplementing Craig Wilburn’s excellent strategies & best practices to list, market & show homes. A guide to survive & thrive as a realtor® in this shift! Cheryl Siko #kwSiko

LoveMyCreek ,

Very good real estate podcast

Great podcast on a variety of real estate topics, helpful for agents of all sorts across the US. It’s smart, engaging and topical. Monica leads a good conversation that’s entertaining and also to the point. Her experts are the best. I recommend this for every agent.

Miscellaneous Documents ,

Awesome Content

I wish they did more of these podcast! Just discovered it. And I love the content.

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