100 episodes

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

    • Business
    • 4.8 • 50 Ratings

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

    Virtual Clinical Dentistry Is Easier You Think with Brant Herman

    Virtual Clinical Dentistry Is Easier You Think with Brant Herman

    Don't forget to check out the video episode on YouTube! 
    My friend Brant Herman joins me to talk about virtual clinical dentistry. It's not a stretch to call him a dental visionary. His Mouthwatch camera enabled low cost intraoral imaging at a time when documentation needs increased tremendously. It was a foray into teledentistry that led to our topic of virtual care solutions. Dentistry.one is helping dentists interact and treat patients who often can't make it into our offices. For all of you who want to help the underserved population but are reluctant to deal with state agencies, this is for you. I'm very hopeful about what Brant's doing and hope you become involved!
    A few talking points: 
    Virtual dentistry’s staying power
    COVID-19’s impact on his teledentistry company 
    The future of dentistry - I love this topic!
     
    Connect with Brant: mouthwatch.com | dentistry.one | LinkedIn 
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 56 min
    Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora

    Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora

    Don't forget to check out the video episode on YouTube! 
    In this special mini edition of “Nobody Told Me That!” I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions.
    Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises considering professional help, such as the services offered by her team at Connect 90. They offer a free 30-day trial for social media management, with no obligations or long-term contracts.
    Connect with Rita Zamora: Website | Connect90
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 12 min
    Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring

    Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring

    Don't forget to check out the video episode on YouTube! 
    In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care.
    Connect with Rita Zamora: Website | Connect90
    Connect with Rebecca Herring: Transformational Dental Coaching
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt

    • 57 min
    AI’s Impact on Diagnosis, Treatment and Insurance Claims with Dr. Mike Barniv

    AI’s Impact on Diagnosis, Treatment and Insurance Claims with Dr. Mike Barniv

    Don't forget to check out the video episode on YouTube! 
    In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication. 
    A few talking points: 
    How does AI help dentists to efficiently examine historical images to chart disease progression
    Using AI to meet carrier documentation criteria
    Is AI just denying everything? 
    This is one for the insurance nerds (my people😎). Enjoy!
    How to find Dr. Barniv: 
    HelloPearl.com
    https://play.hellopearl.com/
    E-Mail
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 55 min
    GPOs, PPO Challenges, and Supply Savings with Ted Osterer

    GPOs, PPO Challenges, and Supply Savings with Ted Osterer

    Don't forget to check out the video episode on YouTube! 
    In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered:
    Dental Supply Management
    Navigating PPO Challenges
    Role of Group Purchasing Organizations (GPOs)
    Partnerships for Cost Savings
    Empowering Independent Dentists
    I hope you find Ted's insights as valuable as I did. Thanks for listening!
    How to find Ted: 
    LinkedIn
    Contact Number: 516-316-3671
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 56 min
    Dental Insurance Updates with Lisa Greer of CDA

    Dental Insurance Updates with Lisa Greer of CDA

    Don't forget to check out the video episode on YouTube! 
    Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: 
    Navigating Change Healthcare's Issues
    Submitting treatment on claim forms
    CDT codes and how to stay updated
    Audit preparedness
    Medicare Advantage plans
    Fraud, Waste, and Abuse Training
    Educating the next generation
    I hope you find the rich insights shared by Lisa as practical as I did!
    How to find Lisa: 
    Lisa Greer: lisa.greer @ cda.org
    LinkedIn
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 1 hr 2 min

Customer Reviews

4.8 out of 5
50 Ratings

50 Ratings

NCWalls ,

You need this podcast

Every episode is packed with a deep dive into industry changes, challenges and things we didn’t know we need to know. Love Teresa’s style and she can make even a dry topic entertaining. Thanks for all you do.

ChelleRose527 ,

Must listen!

Every episode I listen to i come away with at least one piece of new information. Teresa is a great host, has great guests and the most relevant topics no matter your role in dentistry.

Dental chewer ,

So much information

She does a GREAT job with interviews and it’s nice she’s starting to tackle some topics solo.

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