57 episodes

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show notes over at http://nobodytoldmethat.libsyn.com/

Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

    • Management
    • 4.8, 28 Ratings

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show notes over at http://nobodytoldmethat.libsyn.com/

    Lois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your Practice

    Lois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your Practice

    Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. 

    Full notes and resources on show page...

    • 58 min
    Developing Leadership While COVID-ing with Geri Gottlieb

    Developing Leadership While COVID-ing with Geri Gottlieb

    This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal"-ugh. Geri drops advice on several topics such as:

    Full notes on show page...

    • 55 min
    Talking Progress Notes and Coding with Andre Shirdan

    Talking Progress Notes and Coding with Andre Shirdan

    Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide FB group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a 'recovering front desk person' and his therapy included training hundreds of other practices. He now speaks around the country on management and leadership. We had a great talk about progress notes (yes, I was in heaven!) and tracking costs with the extra PPE we now wear.

    • 57 min
    Hit & Run with Lois Banta: The Controversy Around Charging for PPE

    Hit & Run with Lois Banta: The Controversy Around Charging for PPE

    I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares:

    - her verbal skills should you decide to charge a fee
    - why you need a system for inventory expense tracking
    - her thoughts on if PPE fees are here-to-stay or just temporary charges.

    If you need more conversation surrounding the topic then send her an email. She's always helpful!

    Email: lois@bantaconsulting.com

    • 11 min
    Rachel Wall Teaches Me About Periodontal Classifications

    Rachel Wall Teaches Me About Periodontal Classifications

    Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall is here to teach us how the new classifications will impact patient care. She goes over:
    - What is staging and grading?
    - How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage?
    - How to incorporate this information into your claims and conversation
    ...........
    Check out the podcast page for the full show notes.

    • 53 min
    Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR

    Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR

    How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including:
    - Staying connected with no physical contact
    - Finding and trusting resources when news is so fluid
    and more...

    Check out the podcast page for the full show notes.

    • 1 hr 1 min

Customer Reviews

4.8 out of 5
28 Ratings

28 Ratings

PO from Atlanta ,

“Must-Listen” for Business-Savvy Dental Leaders

Teresa Duncan has a wealth of knowledge that she skillfully articulates so listeners with varying levels of experience can absorb and apply for themselves (as appropriate to their professional capacity). Content is current, relevant, and important.

tspr284 ,

Love this show

I have been searching for a good show to listen to pertaining to dental. I am a front office staff member and love all of you pod casts! Very informative and interesting.

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