24 episodes

Now that's IT: Stories of MSP Success dives into the journeys of some of the trailblazers in the Managed Service Provider industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.  
 
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew, Now, That's IT.This podcast provides educational information about issues that may be relevant to information technology service providers.
Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Now That's IT: Stories of MSP Success N-able

    • Business
    • 5.0 • 6 Ratings

Now that's IT: Stories of MSP Success dives into the journeys of some of the trailblazers in the Managed Service Provider industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.  
 
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew, Now, That's IT.This podcast provides educational information about issues that may be relevant to information technology service providers.
Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    Small Fish Eat Big Fish: Alan Turnbull's Rise in the MSP Industry

    Small Fish Eat Big Fish: Alan Turnbull's Rise in the MSP Industry

    From a simple door-to-door salesman to the heights of the UK's tech industry. Meet  Alan Turnbull of Kick ICT Group Ltd, whose meteoric rise from a civil servant to MSP industry leader is nothing short of inspiring. With a candid recount of his early days, Alan takes us behind the scenes of his strategic move into the tech world, the game-changing acquisition of Castle Computer Services, and how mentorship fueled his ascent. 

    This episode isn't just a narrative of one man's journey; it's a masterclass in scaling a business. Journeying through the critical role MSPs play, Alan unveils the art and science behind strategic acquisitions that transformed his small IT service company into a £30 million powerhouse. From maintenance contracts to office refurbishments, Alan's insights on client and staff retention, as well as preserving a brand during mergers, are a goldmine for any entrepreneur looking to expand their empire. 

    Alan also outlines his plans for the future, including his well-deserved golf retirement. Yet, it's his take on automation, AI, and the economic trends influencing company acquisitions that will have you pondering the future of the tech landscape long after the episode ends. Don't miss out on the wisdom and wit of a man who has navigated the tumultuous waters of tech entrepreneurship and emerged victorious.
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 31 min
    Beyond the Horizon: Actionable highlights from the 2024 MSP Horizons Report

    Beyond the Horizon: Actionable highlights from the 2024 MSP Horizons Report

    Set your sights on the future of the MSP industry with the first ever MSP Horizons Report, jointly produced by N‑able and international MSP-focused research firm, Canalys.
    This episode featuring industry experts, including N‑able CEO John Pagliuca and Canalys Chief Analyst Jay McBainis, is from Beyond the Horizon - a virtual discussion on insights from our new study in partnership with Canalys, The MSP Horizons Report 2024: Futurology insights to transform your IT business.
    Over the next three years, the fastest growing MSPs will be the ones that are investing in skills and certifications for MDR, XDR, network and endpoint security tools, managed endpoint and devices, vulnerability scanning, and cloud infrastructure management. But why? What other trends exist beneath these numbers? And how are MSPs answering the most pressing questions in the managed services world today? This report looks to answer these questions and provide a view of where growth is coming from in managed services in the short, medium, and long-term.
    As part of our analysis, we’ll investigate the current state of AI and how MSPs are deploying it today. We will also look into other core areas such as RMM, backup, cybersecurity, cloud and hybrid infrastructure strategy, opportunities in compliance, cyber-insurance, and much more. The data in this paper has been gathered through an extensive global survey of managed services providers as well as in-depth interviews. We will also attempt to look further into the future, hoping to shed some more light on the horizon of managed services and where our IT world will be going over the next decade.

    Download the full report here: https://www.n-able.com/resources/the-msp-horizons-report-2024 
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 1 hr 1 min
    Making Your Own Luck: Hywel Ifans' Highs and Lows as an MSP Owner

    Making Your Own Luck: Hywel Ifans' Highs and Lows as an MSP Owner

    Picture transforming a college side hustle into a full-fledged IT enterprise—this is the fabric of Hywel Ifans reality. Join us as H, the mastermind behind BCCIT, unpacks the layers of his thrilling ascent from tech whiz to celebrated MSP owner. You're in for an entrepreneurial masterclass, where tenacity meets strategy, and pivotal decisions like a management buy-in and buy-out shape the destiny of a leading tech firm. H's journey is more than a tale of business triumph; it's a saga of withstanding the storms of ransomware attacks and emerging stronger, a story that underscores the vitality of cybersecurity in today's digital age.
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 46 min
    From Best Buy to Best-in-Class Managed Services: Chris Soutar of Entré Computer Solutions

    From Best Buy to Best-in-Class Managed Services: Chris Soutar of Entré Computer Solutions

    Chris Soutar's career trajectory took a fascinating leap from Best Buy salesperson to a formidable figure within the managed services sphere. Our latest episode offers an engaging narrative that underscores the unpredictable nature of career development, particularly in the fast-paced world of IT and managed services. Chris's candid reflections serve as a beacon for anyone seeking inspiration or contemplating a similar pivot in their professional journey.
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 39 min
    Standardization and Security: Ori Segall on Scaling Managed Services in 2024

    Standardization and Security: Ori Segall on Scaling Managed Services in 2024

    This episode was recorded at an N-able Business Transformation event, Escape Velocity: Getting to $2M, in Austin, Texas. 

    Ori Segall, a visionary in the MSP industry, takes us on a journey from his early days as a technician to his ascent to CTO. Ori delves into the critical role of standardization and cybersecurity in scaling MSPs. He shares unique strategies and personal anecdotes, highlighting the challenges and triumphs in adapting to the dynamic tech landscape of 2024. This episode is a treasure trove for anyone looking to elevate their MSP business through innovative practices and forward-thinking leadership.
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 38 min
    Ahead of Tomorrow: Embracing AI and Automation with Jimmy Puckett

    Ahead of Tomorrow: Embracing AI and Automation with Jimmy Puckett

    In this episode, we are joined by Jimmy Puckett, a visionary in the world of managed service providers (MSPs). Jimmy shares his remarkable journey in the IT industry, focusing on how he leveraged automation to transform his business and set new standards in the sector.
    Delve into Jimmy's insights on the evolution of technology and the pivotal role of automation in shaping the future of managed services. Discover how his unique approach to automating mundane tasks enabled him to deliver more focused and accurate results to his clients. This episode not only highlights the importance of embracing technological evolution but also serves as an eye-opener to the vast opportunities that automation presents in the MSP landscape.
    Join us as we explore Jimmy Puckett's story - a tale of innovation, determination, and the relentless pursuit of excellence in the ever-changing world of technology and managed services​​.
    For Empower 2024, innovation, business, and partnership will come together at the new home for modern golf – and future host of the PGA Championship and Ryder Cup – the Omni PGA Frisco Resort.
    Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq
    'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

    Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

    This podcast provides educational information about issues that may be relevant to information technology service providers.
    Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
    The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
    Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
    The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
    All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

    • 45 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Mr. Wuf 87 ,

Tested MSP Wisdom

As a Partner Success Manager I listen to a lot of podcast on my commute to better understand the passion for IT and hurdles our partners face. This podcast has been my favorite thus far because because of the genuine conversations Chris is able to have with our partners. Every episode I have listened to has been a great mixture of big picture strategy and practical every day advice.

TechTom2 ,

Great insight from MSP leaders

Whether you’re already leading an MSP, or you want to some day, these are valuable. No product pushing, just genuine insight from those that have grown their businesses as the MSP landscape has changed. Can’t wait to hear more!

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