96 episodes

The world of operations isn’t always glamorous, but it’s the work that can make or break a company. Join Sean Lane, VP of Field Operations at Drift, every other Friday as he goes under the hood of how hypergrowth companies operate. Leave each episode with the operational tactics you need to scale growth and drive results at your company.

Operations with Sean Lane Drift Podcast Network

    • Business
    • 4.9 • 73 Ratings

The world of operations isn’t always glamorous, but it’s the work that can make or break a company. Join Sean Lane, VP of Field Operations at Drift, every other Friday as he goes under the hood of how hypergrowth companies operate. Leave each episode with the operational tactics you need to scale growth and drive results at your company.

    Separating Practices from Best Practices with Insight Partners' Jeremey Donovan

    Separating Practices from Best Practices with Insight Partners' Jeremey Donovan

    Our guests' experiences, and their stories, are great. But for operators, we should know that numbers – proven approaches that yield tangible, measurable results – that’s what operators really want.

    Luckily for us, that’s exactly what our guest today brings. That guest is Jeremey Donovan, Executive Vice President of RevOps and Strategy for Insight Partners - a venture capital firm that specializes in scaling companies.

    Jeremey is well-positioned to help us bring data to the conversation of "what good looks like," and ultimately separate the practices from the best practices.

    In our conversation, Jeremey explains the methodology he used to create what he calls the Revenue Maturity Assessment across 122 companies, why some best practices make you a top performer and others don’t, and why of all things, he’s chosen to be a student of CROs.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter @Seany_Biz and @DriftPodcasts, and Jeremey on LinkedIn.

    • 42 min
    Why Operators are Attracted to Pain with 1Password's Navin Persaud

    Why Operators are Attracted to Pain with 1Password's Navin Persaud

    If you’re an operator, you can’t deny that you get some sick satisfaction out of untangling a ball of impossibly tangled lights.

    There’s something about being handed a problem that’s painfully broken, and fixing it. Our guest today, Navin Persaud, is someone who has found himself attracted to a specific type of operations pain for his entire career.

    Navin is VP of Revenue Operations at 1Password, and over the course of his career, he has developed a well-formed perspective on how to seek out and solve the pain that pops up inside of revenue organizations.

    In our conversation, we talk about optimizing for outcomes when solving pain, the mantra of the best Operations teams, and we talk about why operators don’t score goals, but collect assists.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter @Seany_Biz, @DriftPodcasts.

    • 26 min
    What it Really Takes to Run Slack's PLG Motion with Namrata Ram

    What it Really Takes to Run Slack's PLG Motion with Namrata Ram

    Product-Led Growth, or PLG, is about as buzzword-y a buzzword as you can find right now.

    But what does it take to actually run a real PLG motion at scale? For the answers, we’re turning to one of the most successful PLG companies you can find: Slack. Our guest on this episode is Namrata Ram, Slack’s VP of Sales Strategy and Operations.

    In our conversation, Namrata teaches us why scale and retention are the two foundational ingredients for PLG, when humans should and should not get involved in PLG motions, and if you stick around, you might be surprised to hear why Namrata says you shouldn’t be overly reliant on PLG itself.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter @Seany_Biz, @DriftPodcasts, and Namrata on LinkedIn.

    • 29 min
    How to Adjust Annual Planning During Economic Uncertainty with Unqork's Heidi Thompson

    How to Adjust Annual Planning During Economic Uncertainty with Unqork's Heidi Thompson

    In a typical annual planning exercise, so much work goes into preparing your team and your company for the upcoming fiscal year. But this year, there’s a new added wrinkle due to the economic uncertainty that is spreading across much of the tech industry.

    So how does the current economic environment impact your planning for next year? For the answers, we turned to Heidi Thompson, VP of GTM Strategy and Revenue Operations at Unqork.

    In this episode, we asked Heidi to help all of us adjust our planning exercise this year to account for the shifting economic climate. In our conversation, we talk about how to rethink your capacity and compensation planning this year, the exercise she went through to audit her tech stack with a fine-toothed comb, and the surprising ask sales reps are making during the recruiting process right now.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter @Seany_Biz @DriftPodcasts.

    • 26 min
    The Journey from Operator to Advisor with Forethought's Jeff Ignacio

    The Journey from Operator to Advisor with Forethought's Jeff Ignacio

    Our guest this week has a day job, but in this episode, we’re not actually talking about that day job. We’re going deep on something else: advising. Our guest, and the perfect person for this topic, is Jeff Ignacio, Head of Marketing and Sales Operations at Forethought.

    Today you'll learn about how he has leveraged his operations experience at companies like Google, Patient Pop, AWS, and Upkeep to build an impressive list of advising engagements. In our conversation, we talk about the content flywheel he built that led to his advising opportunities, the three types of advisory work he typically sees, and Jeff will tell you exactly what to ask for in exchange for your next advising engagement.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean and Jeff on Twitter @Seany_Biz, @jeffignacio, and @DriftPodcasts.

    • 18 min
    LIVE From Revenue Excellence Summit: RevOps in Rapidly Scaling Sales Orgs

    LIVE From Revenue Excellence Summit: RevOps in Rapidly Scaling Sales Orgs

    Typically, we bring just one incredible operator for us to learn from on this podcast, but this week, we've got 4.

    I recently hosted a RevOps panel at Modern Sales Pros’ Revenue Excellence Festival, or as MSP called it, a virtual festival for sales nerds, and we're bringing that conversation to the feed.

    The Operations panel was all about trying to scale in the midst of rapid growth. Cindy Hancock, Senior Director of RevOps at HighSpot, Henry Mizel, VP of Revenue at Apollo,  Meagan Lloyd, Director of Operations at Anyroad, and Melodie Schwartz, VP Enablement and Operations at Spiff joined me to talk about the routines and cadences they use to bring order to chaos, the way they break down the complex into the simple for their internal partners, and it wouldn’t be a live panel if we didn’t take some curveball questions from the audience along the way.

    Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter (@Seany_Biz and @DriftPodcasts) and all of the guests on LinkedIn.

    • 39 min

Customer Reviews

4.9 out of 5
73 Ratings

73 Ratings

Lyd876854 ,

Great Insight for Operations Leaders

As a business operations leader, I LOVE this podcast. I always gain insight and new ideas from the operation experts Sean interviews! This podcast is a must listen for people who want to up their game as COOs.

dmholcomb ,

Love the Show

Wow, loved hearing from Rachel and her experience with a rapid growth company. Really interesting interview. Thanks for sharing the show!

I don’t know if you like listening to other machining podcasts, but if you do, check out the machining podcast, I host — “The Right Direction Podcast” from Compass Precision.

Kurt Fisette ,

Actionable and insightful

One of the better business podcasts. Sean talks about specifics with people who have actually done the work and achieved real results. Super insightful.

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