211 episodes

Park Leaders connects the wisdom of Park Managers, leaders in the park system, and thought leaders of the business world with up and coming park leaders. This is the show for Park Rangers, Park Managers, and leaders who want to have an impact. Join host Jody Maberry as he talks to park leaders from all over the world.

Park Leaders Show Jody Maberry

    • Self-Improvement
    • 4.9 • 40 Ratings

Park Leaders connects the wisdom of Park Managers, leaders in the park system, and thought leaders of the business world with up and coming park leaders. This is the show for Park Rangers, Park Managers, and leaders who want to have an impact. Join host Jody Maberry as he talks to park leaders from all over the world.

    Discussing Funny Park Visitor Reviews

    Discussing Funny Park Visitor Reviews

    In this episode of the Park Leaders Show, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the funnier side of visitor reviews.
    While some low-star reviews are unwarranted, as Jody and Phil explain, they can also provide a unique perspective. Sometimes, a new visitor question or a trite online review can reflect ignorance, even humor; however, the key is considering the context. 
    For instance, when a tourist says an outrageous comment, rather than write it off, appraise their viewpoint, take it for what it is, and focus on offering a quality experience. In this way, you can accurately process the feedback regardless of presentation. 
    Connect:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/

    • 27 min
    Do Interpretive Services Provide a Return

    Do Interpretive Services Provide a Return

    Today on the ‘Park Leaders Show’, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the value of interpretive services.
    As Phil notes, many parks are applying budget cuts to interpretive services and discontinuing in-person programming due to COVID-19; however, while the physical returns have dwindled, the online returns have been surprisingly high.
    While interactive platforming is a helpful tool, as Phil explains, if a park wants to maintain its interpretive services, it must justify them through analytics validating their impact and champion them through product development and resource management. In any situation, for interpretive services to have legislative support, a park must be able to demonstrate communal impact and how that impact can yield financial returns to sustain future programs.
    Connect:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/

    • 29 min
    Understanding Park Priorities

    Understanding Park Priorities

    On today’s episode of the ‘Park Leaders Show’, Cam Sholly, Superintendent of Yellowstone National Park, joins the show to discuss prioritizing park responsibilities. Of these umbrella priorities, Cam explains five in particular: workforce development, strengthening ecosystems and cultural resources, resource accessibility and park experience, investing in infrastructures, and building coalitions and partnerships. In all endeavors, Cam emphasizes the importance of adaptability, positivity, and teamwork not only in managing priorities but people along the way. Connect:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/
     

    • 57 min
    Making Parks More Inclusive

    Making Parks More Inclusive

    Today Reggie Williams, ex-NFL linebacker, former Disney executive, and social reformer, returns to discuss how inclusion should look in state parks.
    When we talk about popular tourist attractions, we often think inclusion is exclusive to participants after they’ve engaged. Popular among park leaders is the idea once the gates open, their staff should be ready to serve those who enter.
    While this notion is partially true, as Reggie and I explain, inclusive is a two-way exchange that starts with pre-entry outreach and equality. In order to include, parks must not only integrate tourist suggestions into their marketing but express a commitment to serve ahead of confirmed interest.
    As Reggie concludes, a park best serves its customers by prioritizing their voice. If a park team actively seeks to hear what potential customers are saying, no question they will leave a greater impact in their community.
    Resources:
    Resilient by Nature: Reflections from a Life of Winning On and Off the Football Field by Reggie Williams
     Connect:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/

    • 30 min
    Experience Your Park as a Visitor

    Experience Your Park as a Visitor

    Today, on the ‘Park Leaders Show’, Phil Gaines returns to discuss new takes on the park visitor experience.
     
    Per recent travels, Phil unpacks some lessons learned having toured local parks as a visitor. One principle he stresses is good leaders view the park experience through the eyes of the visitor. To facilitate a positive environment, a park ranger would best serve tourists working through their lens as opposed to a checklist. Likewise, the ranger would allow staff to contribute feedback on how systems can improve.
     
    Additionally, Phil suggests a litmus test in the sense every park ranger should invite their families and friends to visit their parks. The goal, he says, is to mature perspective before revising processes and programs. If park rangers can learn through their loved ones, the takeaways are more likely to be applied to the customer’s advantage.
     
    Connect with Jody:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/

    • 17 min
    Interviewing to be a Park Ranger Part 1

    Interviewing to be a Park Ranger Part 1

    Phil Gains is back with me and today’s episode is the first in a series on interviewing to be a park ranger. This topic was suggested five years ago by Cassidy, a new ranger, and it is a loaded topic. We are unpacking Cassidy’s experience, as well as sharing our own experience as leaders in the Parks system.
    We explore seven topics today; information that will be valuable no matter where you are on your journey as a park’s employee. We dig into the importance of being adaptable, having a degree or a military background, and how every day is an interview, to name a few.
    Every day is an opportunity to be preparing yourself for the future. How you dress, conduct yourself and invest in learning and understanding a potential position will make a difference and set you apart from others who think a 45-minute interview is the lynchpin of their future.
    Connect with Jody:
    www.parkleaders.com
    Facebook - https://www.facebook.com/theparkleaders/
    Questions for future episodes? Email: jody@parkleaders.com
    Twitter

    • 39 min

Customer Reviews

4.9 out of 5
40 Ratings

40 Ratings

MattVillamaino ,

Love the show

As someone who works in parks, I love the show. It is extremely relevant as well as fun to listen to.

JenniferDavisSharp ,

Fantastic Podcast for Non-Rangers, Too

Absolutely love the show. So very inspiring. To hear it at it's peak, listen to the recent episode called Access to the Outdoors is a Civil Rights Issue.

KGBATL ,

Worth a listen if you're involved in Parks

Jody does a great job of keeping you inspired in Parks. I'm a volunteer and am always looking for new ideas to help my Park unit and keeping myself engaged to server the public. Not only have I learned things but Jody has introduce me to other great podcast mentors (Lee Cockerell for example). If you work or care about any Park, give it a listen. It's also a great resource to learn the inner workings of Parks, especially if you are not an employee.

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