Park Leaders Show Jody Maberry

"If you look back over the last 100 years of significant events in America's parks, state, national, local, that, you know, on that list of the top 10 or 15 things that's that's changed the way we manage parks is, how we did the pandemic." Resources www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
We just celebrated a major milestone—300 episodes of the Park Leaders Show! This episode felt like a great opportunity for Phil Gains and I to reflect on what has changed in parks over the last decade and look towards the future. It's been an incredible journey of connecting with park managers, leaders, and thought leaders, and we're grateful for every listener who has been part of this adventure.
In this episode we talk about the evolution of our beloved parks. Some of biggest shifts came from the unexpected twists the pandemic brought. Here are three more takeaways from our conversation:
Rising Visitation & Sustainability: Parks have seen a significant uptick in visitors, raising both excitement and sustainability concerns. How do we welcome more people while preserving our natural resources? Pandemic Impact & Innovation: The global pandemic has drastically changed park operations and management, leading to an increase in online interpretation and programming. We've had to adapt quickly, but the silver lining is the new ways we're connecting with our communities. Growth in Park Leadership: Over the past decade, we've witnessed advancements in workforce sophistication, visitor demographics, and the myriad challenges faced by park leaders. The Park Leaders Show has been there every step, evolving to discuss these critical changes. A special shoutout to Phil Gaines for being such a significant part of this journey and to all our incredible guests and listeners. Starting this podcast was a way to merge my love for parks with business leadership concepts. It's been an absolute pleasure to make it happen. I look forward to continuing to bring you these conversations, including more on-location interviews and expand international park conversations. Let the adventure continue!

"Work-life balance means that you're trying to find a way to balance this so you're a complete person and your batteries are recharged." Key Moments 01:10 Peak of park busyness means a ranger is always on as a ranger.
05:29 Balancing work and life in park professions.
09:08 Passion for work requires deliberate disengagement.
11:52 Engaging in activities outside of work reduces stress.
13:38 Work-life balance leads to better performance.
17:03 Take a breath, step back, refocus.
21:45 The joys of the job are rewarding moments and fun challenges.
Resources
www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
 
Being a park ranger isn’t just a job. For many of us, it’s a calling. But that doesn’t mean you have to sacrifice your own well-being. Phil Gaines and I talk about some practices that can easily be built into your routine and transform how you approach the ballance between your work and your life. As Phil says, "You are never not a park ranger, especially if you live in the park."
Finding a work-life balance is not just a modern buzzword. It is necessary for maintaining mental health, boosting creativity, and enhancing job performance. This is especially true for parks employees. Sometimes you need to slow down and recharge. During this conversation we highlight a few ways that have worked for us, inlcuding these four tips for finding balance.
 Prioritize & Make Lists  Focus on 1 Task at a Time  Take Breaks & Step Back  Engage in Enjoyable Activities Outside Work Whether you're knee-deep in summer activities or looking ahead to a much-deserved break, this episode is packed with insights that can help you navigate the busiest time of the year and beyond.

"Does it really make any difference if you do believe something, but are at the same time intolerant of someone who does not agree or concur in your beliefs?" Key Moments
01:27  Meeting Freeman Tilden.
09:42 Starting a Career with Park Service at age 58.
11:54 Freeman Reevaluates National Park Service Principles and Writes "Interpreting Our Heritage" at age 71
14:59 Aiming for Visitor Engagement, Not Just Facts
.17:00 Becaming a Team for National Park Service
22:58 Lasting Impact of 47 years of Documented Experiences.
26:06 Focusing on Environment, Change, and Tolerance.
27:03 Human Interference with Nature, Moral Poverty, and Creating Positive Experiences
33:03 Presentation about Freeman Tilden at Ranger Rendezvous 47
Resources Ranger Rendezvous Information
National Park Service Bio of Freeman Tilden
www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
Interpreting Freeman Tilden
In this episode, Walt Dabney returns to share share his extraordinary experience as a student trainee. Walt is the retired director of Texas State Parks and a former National Park Service employee who held various roles during his distinguished career. He even spent an entire year working closely with the legendary Freeman Tilden. Tilden was an author and is known as the Father of Heritage Interpretation. Throughout his career, he wrote works like "Interpreting Our Heritage" and "The World in Debt," and collaborated with notable figures like H. L. Mencken.
Imagine traveling 30,000 miles across the United States by car and train, visiting national parks, and engaging with park staff, colleges, and universities—all while being under the mentorship of one of the most influential figures in park interpretation. That's what Walt experienced in 1970.
In our conversation, Walt reflects on the invaluable life lessons he learned from Freeman, the lasting friendship they forged, and how Freeman’s teachings continue to influence park professionals and leaders to this day. For example, he emphasized the importance of personalized storytelling in park interpretation. 
Tilden also believed that the National Park Service played a crucial role in the moral fabric of the country, advocating for self-improvement and quality over materialism. Freeman Tilden’s insights go beyond just park interpretation. His guidance on self-change and passion-driven impact remains valuable life advice for us all.
Make sure to listen to this episode to learn about the profound impact of Freeman Tilden on park interpretation and learn why his wisdom extends beyond parks to life itself. Thank you to Walt Dabney for taking us on a journey back to those transformative times and sharing insights into your own years interpreting Freeman Tilden.

"The welcome station is where you are telling a visitor what to expect during the rest of their time with you." Key Moments
05:58 First Impressions Matter at Parks
10:41 The Importance of Welcome Station Staff
16:34 Understanding Role vs. Purpose
19:06 Optimizing Park Efficiency 
21:41 Importance of Face Time with Park Rangers
24:57 Pre-Shift Meetings at Welcome stations
Resources www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
How to Have an Effective Welcome Station
One of the most crucial touchpoints in any park experience is the welcome station. Welcome stations are not just a checjpoint or stops as you enter a park. They are an opportunity to make a memorable start to a visitor’s journey. Welcome stations are the first impression visitors get of a park. During our conversation, Phil Gaines and I explain how knowledgeable, engaged staff can make or break that experience.
Imagine arriving at a state park and being greeted by a ranger who’s genuinely enthusiastic and well-informed. That’s what we’re aiming for. This kind of interaction shapes visitors' experiences. Effective welcome stations aren't just about giving directions. They're about managing capacity, educating visitors on rules, and representing the entire park system. Proper training and communication are key.
Pre-shift meetings are crucial to ensure consistent experiences for customers and students at the welcome station. They equip welcome station staff with the latest info, ensuring safety, efficiency, and courtesy. Disney does it, and so should parks.
It's not just about creating a role for a welcome station employee; it’s about their purpose. Creating positive interactions and being the friendly face of the park sets the tone for an unforgettable visit. Make sure to listen to this conversation between Phil and I for more ways to have an effective welcome station. 

"Parks can be a great antidote to social isolation and mental health struggles.  Yet the only way to do that effectively is to invest in our parks and make sure that the experience that people have when they go is positive and supportive of those health outcomes."
Key Moments
05:31 The Impact of Local Parks on Personal Growth
08:39 NRPA's origin and evolution, partnership with parks.
11:39 Protecting Natural Spaces for Future Generations
13:33 NRPA Resources and Geographical Connection
16:44 The Importance of Parks and Recreation for Community Health
21:49 Health and Tourism Being Vital for Community Welfare.
26:17 Partnerships Supporting Parks and Recreation.
Connect with Kristine
Bio on NRPA Website
NRPA.org
LinkedIn Kristine Stratton
Resources
www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
While on my way to the National Association of State Park Directors conference in Lake Tahoe, I happened to share a ride with Kristine Stratton, the president and CEO of the National Recreation and Park Association (NRPA). Her friendly nature sparked a conversation where we discovered our shared passion for the challenges and opportunities that parks present across various states. It only seemed right to have her join for a conversation.
In this episode, Kristine shares her journey, from an outdoorsy upbringing in Maine and a career in public broadcasting to her influential role in environmental policy and now at NRPA. The NRPA is instrumental in supporting local parks and recreation nationwide, providing essential resources, advocacy, and professional development for over 164,000 full-time park professionals and millions of volunteers.
During our conversation Kristine and I discuss the impact of parks on community health, economic growth, and the well-being of residents, as well as the pivotal role of the NRPA in fostering connections and driving progress in the field. She also shares insights into the NRPA's initiatives, such as their professional development programs, federal grants, and significant legislative advocacy work.
Make sure to listen to this episode to learn more about the invaluable work of the NRPA and the profound difference well-supported parks can make in our communities. You do not want to miss Kristine's inspiring stories and her call to action for park leaders to utilize NRPA's vast resources to enhance their impact. 
If you’re a park leader, make sure to tap into NRPA’s member platform for training and guidance. Grow with their resources and connect with peers.
 

"The general public is not impressed with how much you know. They're impressed with how much you've inspired them to know more about the places they visit."
Key Moments
02:04 Creating Park Experiences for New Visitors
07:10 The Challenge of Information Overload in the Digital Era
10:35 Historical Communication and Public Engagement
16:02 Inspire Learning through Augmented Reality Historical Storytelling
18:08 Instant Information Access on Learning
21:19 Contact for creating park experiences or highlights.
Resources www.parkleaders.com
https://parkleaders.com/about/
Facebook - https://www.facebook.com/theparkleaders/
Creating Experiences for Normal People
The deep knowledge of park leaders is invaluable. However, when we want to create experiences for the everyday visitor it is important to recognize that simplicity resonates with the general public. We can add to their experience by offering narratives and relatable stories that build their interest in the history. Even better is when it encourages them to further explore the land. 
Too many park guests feel lost in a sea of too much information at an exhibit. Park leaders have the unique role of balancing their wealth of knowledge with creating intrigue of the great outdoors. As Phil says, "park people are not normal people." and how we can embrace this difference to enrich the experiences of our everyday visitors. "Normal" may be subjective, but the joy of discovering the wonder of parks is universal. A park adventure shouldn't feel like a history exam. It's about creating a connection that turns mere data into memorable stories. This is how parks capture hearts and provoke minds.
Ever heard of the Horn Works in Charleston? No? Phil Gaines shares about turning a 10x10 foot relic into a journey through time. Imagine seeing a revolution-era fort pop up among modern buildings using augmented reality. That's where technology marches alongside history in the parks, showing us that innovation and tradition can walk hand in hand. It's an opportunity to dive into the past without getting lost! 
It is inevitable that people will spend time googling historical facts after a park visit. Visiting parks sparks curiosity in the minds of the next generation. For many younger visitors, a monument speaks louder than textbooks. Parks are more than terrain; they're a testament to human history. Next time you visit a park, look beyond the scenery. Search for the story, find the connection, and dive into the curiosity and wonder the experience brings. 
While park staff may not be your everyday Joe, the experiences they curate should resonate with anyone stepping off the bus, ready for adventure. Make sure to listen to listen to this episode for more on ways park leaders are working on making the next 250 years of park history as engaging as the first.