PX Multifamily Mary Gwyn

Welcome to this enriching episode of PX Multifamily, the exclusive podcast dedicated to enhancing people's experience in the multifamily industry.



Mary Gwyn and Paul Rhodes explore the value of gratitude and mindfulness and the significance of soft skills in the maintenance sector.



Paul shares his personal journey and professional insights on creating a fulfilling work environment through gratitude practices and thoughtful detachment.



These practices play a crucial role in employee satisfaction and overall workplace harmony.



If you enjoyed this podcast, please like, subscribe, and share to help us continue bringing valuable content to the multifamily community!



Explore more insights and episodes at multifamilymedianetwork.com.



Join Us Next Time: Stay tuned for more episodes in which we delve deeper into the strategies that enhance people's experience within multifamily industries.



Your engagement is crucial for us to grow and continue sharing key insights and strategies in the multifamily industry. Visit our website for more information, and follow us on social media to join our growing community focused on improving people's experience in multifamily spaces.



















































































gratitude, mindfulness, multifamily industry, employee satisfaction, workplace environment, maintenance training, people experience, soft skills development



#MultifamilyIndustry #PeopleExperience #Gratitude #Mindfulness #EmployeeSatisfaction #MaintenanceSkills #PXMultifamily #MultifamilyMedia








































gratitude, mindfulness, multifamily industry, employee satisfaction, workplace environment, maintenance training, people experience, soft skills development

#MultifamilyIndustry #PeopleExperience #Gratitude #Mindfulness #EmployeeSatisfaction #MaintenanceSkills #PXMultifamily #MultifamilyMedia

When Wow Moments Turn into WHOA Experiences in Multifamily Living

I've always believed in the power of moments, but this episode takes it to a new level! #PXMultifamily dives into what makes multifamily living unique: the WHOA moments that transform everyday interactions into unforgettable experiences.

Join us as we explore these incredible stories with our guests, reminding us that it's not just about the spaces we live in, but the memories we create within them. We're more than just leasing apartments; we're facilitating the creation of homes and memorable experiences. As Andrew beautifully puts it, we're helping our residents find and enjoy their palaces.

Special thanks to our sponsor, appworkco.com for supporting this episode. Learn how to revolutionize your maintenance program and strategic property decisions with AppWork by visiting www.appworkco.com.

Please share your thoughts, comments, and stories with us. Don't forget to like, subscribe, and join the conversation to elevate the multifamily people experience together.

For more insightful discussions and to hear from leading voices in the industry, visit www.MultifamilyMediaNetwork.com.





















































































































































multifamily living, people experience, WOW moments, WHOA experiences, leasing professionals, resident stories, multifamily community, apartment living, customer service, property management, AppWork, multifamily media network


#PXMultifamily #MultifamilyLiving #PeopleExperience #WOWtoWHOA #ApartmentLife #LeasingProfessionals #ResidentStories #PropertyManagement #CustomerServiceExcellence #MultifamilyMediaNetwork

Welcome to PX Multifamily, a Multifamily Media Network podcast. In this episode, Mary Gwyn chats with Ronald Harrington, training manager for Haven Residential, about creating WOW experiences in the leasing process - and you can expect a WOW response!

Ronald says creating memorable moments sets the resident's expectations for their future in your community. "I love seeing people's reactions. That's gonna stick with them." Just a little extra effort to create WOW has a big long-term payoff.

Mary provides extra WOW such as: answering phone calls and e-leads, giving undivided attention, and providing treats or simple giveaways. These things may not feel all that new or unique because you work in multifamily, you may have seen it before. But for the potential resident? It's new, fresh, unique, and WOW. And that's the goal after all.

Prioritize the People Experience in Multifamily.

What are some of your favorite WOW tips? Share them with us in the comments below!

To discover more multifamily podcasts featuring industry icons - check out www.multifamilymedianetwork.com

Please help us grow by sharing this podcast with your friends, peers, and others in multifamily. Don't forget to Like, Comment, and Subscribe. We love hearing your feedback!

I've recently witnessed an act of pure servant leadership that inspired me and filled me with gratitude.

Welcome to PX Multifamily - the People Experience Podcast. I'm your host Mary Gwyn, and I'd like to share an uplifting story from a recent committee meeting at NAA Advocate where an unexpected figure - the sound guy - demonstrates the essence of servant leadership.

Amid the hustle of setting up and managing the event's technical aspects, his simple unexpected act of kindness helped the attendees and underscored the profound impact of serving others.

Servant leadership isn't just about grand gestures; it's about the small acts of kindness that often go unnoticed. From changing a roll of toilet paper to carrying stinky trash out of the kitchen, these moments truly define a service culture.

This simple story is a powerful reminder that servant leadership can make a significant difference in the workplace and the community.

It’s not about the job title or the responsibilities; it’s about the willingness to go the extra mile for others, improving people's experiences - one act at a time.

For more insights and inspiring stories, visit us at multifamilymedianetwork.com.

If this story has inspired you or made you reflect on the importance of servant leadership in creating a positive people experience, please like, share, and subscribe to our channel.

Your support helps us bring you more content like this.


































































































servant leadership, people experience, NAA advocate, committee meeting, kindness matters, culture of service, inspiring stories, workplace culture, community impact, leadership qualities, sound guy, PX Multifamily


#ServantLeadership #PeopleExperience #CommunityImpact #WorkplaceCulture #InspiringStories #LeadershipQualities #NAAAdvocate #KindnessMatters #PXMultifamily #TheSoundGuy

In this insightful episode, Mary Gwyn unveils the critical role of leasing professionals in the multifamily industry and the importance of enhancing their people experience.

Diving deep into the art of relationship-building, Mary contrasts the strategies of warm lead salespeople against the realities of challenging emotionally charged conversations.

Mary introduces the innovative concept of 'no blink responses'—a technique designed to navigate difficult resident encounters with grace and efficacy. She emphasizes the indispensable value of scripting and coaching in cultivating competence and confidence among leasing professionals.

Competence breeds confidence, and leasing professionals can achieve unparalleled success through dedication to personal growth and skill development.

For more insights and to further enrich your multifamily industry knowledge, visit MultifamilyMediaNetwork.com.

Like what you're learning? Be sure to hit that like button, leave a comment, and subscribe to our channel for more groundbreaking content. Share this video with your network to spread the word!

Chapters

00:00 Introduction and Importance of Leasing Professionals
00:46 No Blink Responses and Warm Lead Salespeople
03:38 Creating a Safe Harbor for Leasing Professionals
04:06 No Blink Responses for Difficult Conversations
05:30 Building Competence and Confidence
06:25 Scripting and Coaching for Difficult Conversations
09:47 Competence Leads to Confidence
10:16 Conclusion



















































multifamily industry, leasing professionals, people experience, warm lead salespeople, no blink responses, relationship building, scripting and coaching, competence and confidence


#MultifamilyIndustry #LeasingProfessionals #PeopleExperience #WarmLeads #NoBlinkResponses #RelationshipBuilding #ScriptingAndCoaching #CompetenceConfidence #MultifamilyCollective

In this insightful episode, Mary Gwyn delves into the often-overlooked significance of water cooler conversations within the multifamily industry.

These casual, serendipitous encounters aren't just about small talk; they're vital to building personal relationships, sharing innovative ideas, and maintaining a strong sense of community among team members.

This episode provides tools and insights to enhance team cohesion, foster innovation, and build a more connected workplace.

Please like, share, and subscribe for more valuable insights that can help transform your multifamily business.

Chapters 00:00
Introduction 00:30
Water Cooler Conversations 01:26
Transitions and Turmoil 03:19
The Importance of Communication 04:08
Creating Connection Opportunities 05:05
Budgeting for Team Lunches 06:03
Special Events for Team Building 07:02
Introverts and Water Cooler Talk 07:31
Building Trust Through Connection 07:59
Conclusion