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100 episodes
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Ratchet+Wrench Radio Ratchet+Wrench
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- Business
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4.7 • 23 Ratings
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The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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How to Handle Customer Complaints In-Person and Online
In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.
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Is Predictive Maintenance Better Than Recommended Maintenance?
Can predictive maintenance help your auto repair shop schedule more accurate repair appointments for customers? In this episode, Tim Hardin, senior vice president/GM global data services, Epicor, discusses the data that drives predictive maintenance and how it stacks up against the traditional 30/60/90K maintenance model in more accurate scheduled repairs to customers.
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Successfully Managing Conflict in Auto Repair Shops
In this episode, Chris Cloutier of Golden Rule Auto Care in Dallas, Texas, discusses how to manage employee conflict in auto repair shops. He identifies what conflict in the workplace looks is, when employees should escalate grievances up to the auto repair shop owner, and how leaders resolve conflict within the team.
Sponsored by Chemors -
The Impact of Servant Leadership
In this episode, Karim Morsli of Winkler Automotive, talks about going from engineering and IT to auto shop ownership. He discusses how the servant leadership style he learned translated in the shop, and why having a selfless approach as a shop owner can change the shop, and more importantly, lift the industry.
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How an App Can Turn Average Customers Into Loyal Members
In this episode, Jeremy Glassco of App Fueled and JJ Mont of JJs Auto Service talk about how using an app has created higher loyalty and retention for JJs shop and why it's smart to market to the phone.
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Discussing Shop Processes with Dr. Dana Nkana
In this episode, Dr Dana Nkana of Automotive Doctor Consulting and Coaching Services talks about a few key processes that can improve shops.
Customer Reviews
Actionable strategies!
Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.
Top notch
This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.
Good content, need to improve sound quality
I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!