100 episodes

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

Ratchet+Wrench Radio Ratchet+Wrench

    • Business
    • 4.7 • 23 Ratings

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

    Running a Profitable, Sustainable, and Enjoyable Shop

    Running a Profitable, Sustainable, and Enjoyable Shop

    In this episode, Maryann Croce, shop owner and founder/coach at Small Biz Vantage, talks about why shop owners can get bogged down by their businesses, what causes it, and seven leadership tips to help them get out of the rut and on top of their game.

    • 38 min
    5 Exceptional Traits of Gen Z Employees

    5 Exceptional Traits of Gen Z Employees

    In this episode, Sara Fraser of Haas Performance Consulting dispels myths about Gen Z workers and discusses five traits that make them among the best workers in the workforce. 

    • 25 min
    How NACAT Serves Automotive Educators

    How NACAT Serves Automotive Educators

    In this episode, the team at FenderBenders, a sibling publication to Ratchet+Wrench covering the collision repair sector, speaks to Drew Barnes and Heather Sebben of North American Council of Automotive Teachers. They're going to talk about what NACAT is and how it serves automotive. They’re reaching their 50th anniversary of operation and will celebrate that at their annual conference this summer.

    • 30 min
    Turning Comebacks Into Opportunities

    Turning Comebacks Into Opportunities

    In this episode, Kendall Warnock of A1 Automotive in Lincoln, Nebraska, talks about how auto repair shop owners can turn comebacks and upset customers into raving fans. 
    He also talks about his humble beginnings growing up poor on a reservation and how that became the catalyst to how he learned to treat people and why he cares so much about his customers, team, and community. 

    • 19 min
    Meeting the Automotive Aftermarket's Most Pressing Needs

    Meeting the Automotive Aftermarket's Most Pressing Needs

    In this episode, Jay Woodall, General Manager of National Accounts Retail/Branded at Interstate and a board member of the Automotive Aftermarket Charitable Foundation, discusses the AACF's efforts to support individuals facing severe financial hardship during disasters, and provides guidance on accessing the charity's assistance for yourself or your employees.

    • 23 min
    Enhance Your Service with The DVI Quadrant

    Enhance Your Service with The DVI Quadrant

    In this episode, Jamie Cuthbert, founder & CEO of AutoServe 1, talks about the harmony between auto repair shops and their customers when digital vehicle inspections are done with care, intention, and good communication.

    • 33 min

Customer Reviews

4.7 out of 5
23 Ratings

23 Ratings

oliviabaker13 ,

Actionable strategies!

Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

sugarthumb ,

Top notch

This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.

Ynot307 ,

Good content, need to improve sound quality

I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!

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