Running a Multi-Million Dollar Clinic 7 Days a Week Without a Front Desk: Katie White’s Story

In this new episode, Rick sits down with Katie White to talk about how she manages her 7 figure clinic with a fully remote front desk, the tasks she delegates to virtual assistants, and how Bill 36 will affect clinic owners and clinicians.

Katie White is the owner of Courtenay Massage Therapy in British Columbia, where she leads a team of 14. Her clinic has over 400+ Google reviews with a 4.9/5 rating.

In this conversation, Rick and Katie discuss topics such as:

• How Katie is open 7 days a week from 8am-8pm with 100% remote front desk
• What is Bill 36 in BC and how will it affect clinic owners and clinicians?
• Why Katie was forced to move to 100% remote front desk (her clinic wasn’t making money)
• What does your org structure looks like with remote front desk?
• CallHero vs. Ginger Desk Virtual Assistants
• Tasks delegated to virtual assistants (marketing, billing, calls, scheduling, etc)
• Patient experience with a remote front desk
• Why you should text a welcome video to new patients before first appointment
• What systems and softwares Katie uses for her front desk

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