100 episodes

Welcome to The Clinic Boss Show podcast!

This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom.

Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics.

Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.

The Clinic Boss Show Rick Lau

    • Business

Welcome to The Clinic Boss Show podcast!

This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom.

Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics.

Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.

    Running a Multi-Million Dollar Clinic 7 Days a Week Without a Front Desk: Katie White’s Story

    Running a Multi-Million Dollar Clinic 7 Days a Week Without a Front Desk: Katie White’s Story

    In this new episode, Rick sits down with Katie White to talk about how she manages her 7 figure clinic with a fully remote front desk, the tasks she delegates to virtual assistants, and how Bill 36 will affect clinic owners and clinicians.Katie White is the owner of Courtenay Massage Therapy in British Columbia, where she leads a team of 14. Her clinic has over 400+ Google reviews with a 4.9/5 rating. In this conversation, Rick and Katie discuss topics such as:
    How Katie is open 7 days a week from 8am-8pm with 100% remote front desk
    What is Bill 36 in BC and how will it affect clinic owners and clinicians?
    Why Katie was forced to move to 100% remote front desk (her clinic wasn’t making money)
    What does your org structure looks like with remote front desk?
    CallHero vs. Ginger Desk Virtual Assistants
    Tasks delegated to virtual assistants (marketing, billing, calls, scheduling, etc)
    Patient experience with a remote front desk
    Why you should text a welcome video to new patients before first appointment
    What systems and softwares Katie uses for her front desk
    Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 1 hr 9 min
    How This PT practice in Texas is Adding $500K in Chiropractic Revenues with Nat Christadoss

    How This PT practice in Texas is Adding $500K in Chiropractic Revenues with Nat Christadoss

    In this new episode, Rick sits down with Nat Christadoss to talk about the lack of multi-disciplinary clinics in the US, handling the insurance reimbursement threat, and the biggest challenges of implementing chiro into your practice.
    Nat is the CEO & Founder of Physical Therapy of Melissa located in Melissa, TX. His practice has a 5-star rating with over 294+ Google Reviews.
    In this conversation, Rick and Nat discuss topics, such as:
    Importance of Managing your Calendar
    PT Being Coached by a Chiro - how it works
    Biggest Challenges of Implementing Chiro
    Massage Therapy & Chiro Rollout Strategy
    Why is There a Lack of Multi-Disciplinary Clinics in USA?
    What % of Cross Referrals to Expect from PT to Chiro or Massage
    Insurance Reimbursement Threat
    How does implementing massage help you protect yourself?
    How Does a Management Service Organization (MSO) Work?
    What EMR will be used to simplify building?
    Using a Licensed Massage Therapist as a Lead Gen
    Follow Nat:
    Instagram: https://www.instagram.com/ptofmelissa/
    Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 47 min
    Why You Shouldn’t Rely on Facebook Ads with Frank Benedetto

    Why You Shouldn’t Rely on Facebook Ads with Frank Benedetto

    In this new episode, Rick sits down with Frank Benedetto to talk about why you shouldn’t solely rely on Facebook ads, AI implementation on physio, and how to use wearables to create a niche program.
    Frank is a DPT and the co-founder of The HoneyBadger Project where he helps clinic owners grow their impact. He also built and sold a direct-to-consumer PT practice with 5 locations in under 5 years with his brother.
    In this conversation, Rick and Frank discuss topics, such as:
    Boosting Net Profit Margins: Converting 30% to Hybrid/Remote Subscription Model
    Importance of Organic Marketing
    Bolting on Cash Revenue Streams
    AI Implementation in Physiotherapy
    Discharge Program: 20%-40% Conversions
    Private Equity/Pension Funds Pwning PT Networks
    Niche Program with Wearable Technology
    Making Time to Innovate
     
    Follow Frank:Instagram: https://www.instagram.com/frank_benedetto/
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 58 min
    Calculating How Much Front Desk You Need with Dee Bills

    Calculating How Much Front Desk You Need with Dee Bills

    In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need.
    Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%.
    In this conversation, Rick and Dee discuss topics, such as:
    Calculating How Much Front Desk you Need - Formula
    Hiring a Part-Time vs. Full-Time Front Desk
    Online vs. Phone Booking for New Patients - what gets you the best results?
    Clinicians Booking Their Own Schedule
    Arrival Rate Drops 10 to 15%
    Scheduling Utilization: 60%
    Tracking Front Desk Metrics
    Biggest Front Desk Revenue Leaks
    Rescheduling/Cancelling Online vs. Phone Call
    How to Stop Front Desk from Feeling Overwhelmed
    Roles/Responsibilities of Front Desk Staff (check in/check out, verification, etc)
    How Dee Grew her Clinic from $750k to $2M
    Follow Dee:
    Instagram: https://www.instagram.com/dee.bills123/
    Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 40 min
    Why Running a Massage Clinic is Unprofitable with Chantalle Barkovich

    Why Running a Massage Clinic is Unprofitable with Chantalle Barkovich

    In this new episode, Rick sits down with Chantalle Barkovich to talk about the billables of PTs vs. RMTs, how to promote cross referrals, and the best marketing practices for your clinic.
    Chantalle is a massage therapist and CEO Of Kneaded Care Inc. - a multi-disciplinary clinic she built with 17 team members and over 400 Google reviews. She is also one of the coaches at Clinic Accelerator specializing in clinic culture and scoreboards.
    In this conversation, Rick and Chantalle discuss topics, such as:
    Are Massage Clinics Profitable?
    Billables: RMT vs. PT
    Hiring your First PT
    Room Utilization Metrics
    How to Promote Cross Referrals
    Best Marketing Practice at your Clinic
    Why Rock Bottom is Good
    Sequence of Hires
    Our Role as CEOs
    Leadership: Operating as a Coach
    Follow Chantalle:
    Instagram: https://www.instagram.com/chantalle_barkovich/
    Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 1 hr 3 min
    Why you Should NOT Rent in a Medical Office with Manju Asdhir

    Why you Should NOT Rent in a Medical Office with Manju Asdhir

    In this new episode, Rick sits down with Manju Asdhir, to talk about how to choose the best clinic location, getting new patients as a startup, and the top issues she's seeing with solopreneurs.
    Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups.
    In this conversation, Rick and Manju discuss topics, such as:
    Time Management - Firefighting vs. Working on Biz
    How to Choose Clinic Location
    Getting New Patients as a Startup
    Building a Personal Brand on Social Media
    Implementing a Care/Treatment Plan
    How Manju Got 3 Offers for Her Clinic
    Recruiting PTS from Toronto to Service Rural Area
    How to Get Cross-Referrals
    Sequence of Staff Hires
     
    Follow Manju:Instagram: https://www.instagram.com/kawarthacare/
    Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
    Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/
    Linkedin: https://www.linkedin.com/in/rick-lau/
    Signup for the newsletter (22k+ clinic owners):clinicowner.com
    Sponsors:
    Callhero: mycallhero.com
    Apply to join #1 clinic owner communityclinicaccelerator.com

    • 1 hr 10 min

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