Welcome to the Selling From the Heart podcast, your home for authentic, effective, and socially-integrated sales strategies to help you master the art of selling. Join your hosts Darrell Amy and Larry Levine along with some of the world's best sales thought leaders and practitioners as we explore ways to grow your sales.
Stacey Sherman - A Heart-Centered Approach
Stacy Sherman, a certified customer experience (CX) speaker, author, journalist, advisor, and the award-winning host of the DoingCXRight podcast. Stacy is recognized for her Heart & ScienceTM proven framework, renowned for its ability to generate profitable clients and foster brand loyalty through an empowered and valued workforce. With 25 years of experience as a strategist and practitioner at companies like Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, and AT&T, Stacy has consistently practiced what she preaches. Furthermore, she holds leadership roles on multiple university boards and has been featured in prestigious publications such as Forbes and other top-rated outlets.
Stacy's driving purpose is to cultivate lasting relationships and create meaningful experiences that enrich people's lives.
Stacy Sherman joins the Selling from the Heart podcast to discuss the importance of customer experience in sales. She emphasizes that customer experience and customer service are not the same thing, and that customer experience encompasses the entire journey a customer goes through when interacting with a brand. Stacy introduces the heart and science framework, which blends the emotional and human aspects of business with data and metrics. She highlights the need for sales leaders to break down silos and create synergy between departments to deliver a consistent customer experience. Stacy also encourages salespeople to listen to customer feedback, both solicited and unsolicited, and bring that feedback back to the internal teams to drive improvements.
Customer experience is the entire journey a customer goes through when interacting with a brand, while customer service is a part of that journey.
The heart and science framework blends the emotional and human aspects of business with data and metrics to create a sustainable customer experience.
Sales leaders should break down silos and create synergy between departments to deliver a consistent customer experience.
Salespeople should listen to customer feedback and bring it back to the internal teams to drive improvements.
"Customer experience and customer service are not the same thing."
"The whole journey matters. If the beginning is fantastic but the end is hard, customers will leave."
"People buy from people they trust, people they like. It's the authenticity and connection that matter."
Learn more about Stacy Sherman:
Learn more about Darrell and Larry:
Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/
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James Hoard - Sales Leadership Excellence
Join hosts Larry Levine and Darrell Amy on the "Selling from the Heart" podcast, where authenticity and trust in sales are the focal points. In this riveting episode, seasoned sales strategist James Hoard shares insights from his 25 years of experience in sales and leadership. The discussion delves into the core principles of effective sales leadership outlined in his book, "Break the Cycle: The Eight Essentials of Effective Sales Leadership." From the importance of a coach-first mentality to the significance of observing and guiding sales teams, James reveals invaluable strategies and personal anecdotes that define authentic sales leadership. Aspiring sales leaders will discover actionable advice and key takeaways for nurturing their leadership skills.
Mary Grothe - Surviving The Dark Side of Success
Join hosts Larry Levine and Darrell Amy on the Selling from the Heart podcast as they engage in a deeply insightful conversation with Mary Grothe about her journey navigating professional success while addressing the dark side that often accompanies it. Mary shares her poignant story, revealing how her success in sales was intertwined with personal struggles and the quest for fulfillment. Her recently published book, Destination Remarkable: Surviving the Dark Side of Success, explores these intricate facets, shedding light on the importance of inner healing, spirituality, and separating one's identity from external achievements. The conversation uncovers invaluable insights for high-performance sales professionals facing similar challenges, emphasizing the necessity of inner work for genuine success.
Patti DeNucci - Intentional Networking for Sales Success
Patti DeNucci joins the Selling from the Heart podcast to discuss the power of intentional networking. She emphasizes the importance of being authentic and purposeful in building relationships. Patti shares her insights on how to navigate networking events with grace and intention. She encourages sales professionals to focus on having meaningful conversations rather than trying to make a sale. Patti also highlights the value of finding your "right people" and investing in your network.
Hugh Hornsby - Power of People-First Leadership
In this episode of Selling From The Heart, Hugh Hornsby discusses his people-first philosophy and the importance of aligning company goals with individual goals. He emphasizes the need for authenticity and caring in sales, and shares his personal journey of overcoming obstacles and finding success. Hugh believes in investing in his team and helping them become significant. He also highlights the importance of self-care and forgiveness in achieving personal and professional growth.
Casey Cavell - Simplifying Sales Processes and Focusing on Quality over Quantity
In this episode of Selling From The Heart, Casey Cavell emphasizes the importance of focusing on quality over quantity in sales. He advises salespeople to do less but do it better, rather than trying to do as much as possible. He suggests identifying the ideal prospects and following a targeted process to achieve better results. Casey also highlights the value of having a peer group or coach to challenge and inspire sales professionals. He encourages salespeople to love what they sell and understand why they sell it.
The most fun you can have learning about sales
I have had the honor of being on the podcast as well as listening to many episodes. And while the content is always rich, the lessons profound and the guests super interesting, the defining feature of the hosts is their fun approach to the interviews, the format they use and the impact they have as a result. It’s my favorite podcast, by far!
You inspire me to became in the sales professional
I believe on your content, their insights are trues in the sales profession, thanks for inspiring me, dayami
Great podcast, enjoyed being a guest!
What can I say when a podcast about sales focuses on integrity and trust? In a world of declining sales practices, spam calls, texts, and emails, fake accounts and lack of empathy to customers, this podcast is a ray of hope. I enjoyed being a guest, and hope to continue the conversation about trust in sales in the future! Thank you David and Darrell for having me!