39 min
Providing Oil for the Engine in Retail Operations with Kellie Jones Stories from the River
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- Education
Kellie Jones, Manager of Retail Operations at Broad River Retail, joins Charlie for a conversation. Kellie discusses her favorite memories with her team, including her most memorable year (2018) when her store became known as "The Lake," formed a book club, bonded like family, achieved an upgraded store designation (going from Silver to Gold status), having seven Million Dollar Writers, and having both the GM of the Year as well as the REM of the Year.
Kellie talks about her proudest moment to date with the Company - when she received the Cross Collaborator Award.
Kellie discusses strategies her team and she implemented during the pandemic to prevent cancellations through Project Breakwater and how she keeps her team engaged, positive, and continuing to thrive.
She unpacks the meaning and significance of the Gandalf Award given to the REM of the Month based on operational metrics as well as the importance of inventory management and Net Promoter Score (NPS).
There are so many other great stories, encouragement, and insights into the River shared during this conversation with Kellie.
Episode Resources:
Kellie's book recommendation: "Believe IT: How to Go from Underestimated to Unstoppable" by Jamie Kern Lima - believeit.com
Kellie's favorite podcasts:
""Office Ladies"" - https://officeladies.com/
"Off the Beat with Brian Baumgartner" - https://podcasts.apple.com/us/podcast/off-the-beat-with-brian-baumgartner/id1550331348
Additional Episode Resources:
Qualtrics (Leading Experience Management Software that we use for NPS surveys):
https://www.qualtrics.com
STORIS (Software Solutions for Home Furnishings Retailers that we use for our ERP system):
https://www.storis.com
Microsoft Teams (for group video chat and remote team connectivity):
https://www.microsoft.com/en-us/microsoft-teams/group-chat-software
ZOOM (Video Conferencing & Virtual Event software that we use for our Town Halls):
https://zoom.us
"Everybody Matters: The Extraordinary Power of Caring for Your People Like Family" by Bob Chapman and Raj Sisodia - https://www.barrywehmiller.com/outreach/book
Craig Groeschel Leadership Podcast Q&A with Jamie Kern Lima: Leading with Authenticity - https://podcasts.apple.com/us/podcast/craig-groeschel-leadership-podcast/id1070649025?i=1000552806642
Maxwell Leadership Podcast: Believe IT with Jamie Kern Lima - https://podcasts.apple.com/us/podcast/maxwell-leadership-podcast/id1416206538?i=1000513379085
This episode on Youtube: https://youtu.be/EaSBNMycKnE
We hope you enjoy this episode, and subscribe to our podcast for a new story each week.
Visit www.storiesfromtheriver.com for more episodes.
Kellie Jones, Manager of Retail Operations at Broad River Retail, joins Charlie for a conversation. Kellie discusses her favorite memories with her team, including her most memorable year (2018) when her store became known as "The Lake," formed a book club, bonded like family, achieved an upgraded store designation (going from Silver to Gold status), having seven Million Dollar Writers, and having both the GM of the Year as well as the REM of the Year.
Kellie talks about her proudest moment to date with the Company - when she received the Cross Collaborator Award.
Kellie discusses strategies her team and she implemented during the pandemic to prevent cancellations through Project Breakwater and how she keeps her team engaged, positive, and continuing to thrive.
She unpacks the meaning and significance of the Gandalf Award given to the REM of the Month based on operational metrics as well as the importance of inventory management and Net Promoter Score (NPS).
There are so many other great stories, encouragement, and insights into the River shared during this conversation with Kellie.
Episode Resources:
Kellie's book recommendation: "Believe IT: How to Go from Underestimated to Unstoppable" by Jamie Kern Lima - believeit.com
Kellie's favorite podcasts:
""Office Ladies"" - https://officeladies.com/
"Off the Beat with Brian Baumgartner" - https://podcasts.apple.com/us/podcast/off-the-beat-with-brian-baumgartner/id1550331348
Additional Episode Resources:
Qualtrics (Leading Experience Management Software that we use for NPS surveys):
https://www.qualtrics.com
STORIS (Software Solutions for Home Furnishings Retailers that we use for our ERP system):
https://www.storis.com
Microsoft Teams (for group video chat and remote team connectivity):
https://www.microsoft.com/en-us/microsoft-teams/group-chat-software
ZOOM (Video Conferencing & Virtual Event software that we use for our Town Halls):
https://zoom.us
"Everybody Matters: The Extraordinary Power of Caring for Your People Like Family" by Bob Chapman and Raj Sisodia - https://www.barrywehmiller.com/outreach/book
Craig Groeschel Leadership Podcast Q&A with Jamie Kern Lima: Leading with Authenticity - https://podcasts.apple.com/us/podcast/craig-groeschel-leadership-podcast/id1070649025?i=1000552806642
Maxwell Leadership Podcast: Believe IT with Jamie Kern Lima - https://podcasts.apple.com/us/podcast/maxwell-leadership-podcast/id1416206538?i=1000513379085
This episode on Youtube: https://youtu.be/EaSBNMycKnE
We hope you enjoy this episode, and subscribe to our podcast for a new story each week.
Visit www.storiesfromtheriver.com for more episodes.
39 min