Stories from the River

Broad River Retail
  • 5.0 (19)
  • Education
  • Updated Weekly

Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it's interviews or standalone narratives, Stories from the River will bring you closer to what it's like to thrive together, wherever in the company you may be. We'll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life's best memories every day.

  1. Clear Communication Drives Tech Project Success

    22h ago ·  Bonus Video

    Clear Communication Drives Tech Project Success

    Watch on YouTube: https://youtu.be/P4RxOI4ryCQ  In this spotlight of episode 364, Anita and Drew discuss the critical importance of preventing major transitions from becoming solely technical IT projects. Anita emphasizes the need to ensure that such shifts remain inclusive and not just relegated to IT departments, highlighting an example involving the leadership group to illustrate the point. Drew builds on this, describing the value of a strong partnership with IT, especially as Memory Makers on the contact center side are eager to be involved, learn, and participate actively in the process. By fostering a collaborative environment, Memory Makers gain a better understanding and confidence in the new platform, reaffirming that their concerns and input about current system challenges are being heard and addressed. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    3 min
  2. Broad River x Zoom Partnership

    4d ago ·  Bonus Video

    Broad River x Zoom Partnership

    Watch on YouTube: https://youtu.be/I3uYs1NB_t8   In this spotlight of episode 364, the conversation focused on a recent CX leadership meeting where the importance of the "three Ps"—People, Process, and Purpose—was discussed in the context of an ongoing technological transformation. One concept discussed was how these foundational elements help maintain focus and clarity during large-scale changes, ensuring that Memory Makers and customers continue to experience positive outcomes. The discussion explored the addition of a "fourth P," Partnership, emphasizing its critical role in supporting sustained engagement, problem-solving, and successfully delivering new technology aimed at creating happy memories. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    4 min
  3. Broad River Retail Adopts Zoom Contact Center for Seamless Service | Stories from the River #364

    6d ago ·  Video

    Broad River Retail Adopts Zoom Contact Center for Seamless Service | Stories from the River #364

    Watch on YouTube: https://youtu.be/2zzEE8PxY64  Partnership, innovation, and a people-first approach are essential to creating meaningful change and lasting success. In this episode of Stories from the River, Wes Dudley, Senior Vice President of Customer Experience at Broad River Retail, sits down with Abe Barghouti, Senior Account Director at Zoom; Krista Hentz, Senior Sales Leader at Zoom; Drew Gorringe, Head of CX Consulting at C-Lect Consulting; and Anita Harris, Director of Customer Experience Operations & Specialty at Broad River Retail. Together, they discuss the implementation of the Zoom Contact Center platform and the strategic thinking behind the transition. The conversation explores the importance of building strong partnerships, finding technology solutions that align with company values, and creating systems that better support both Memory Makers and guests. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    20 min

  4. Jun 22 ·  Bonus Video

    How Collaboration Fuels Career Growth Within Broad River

    Watch the full episode: https://youtu.be/6IAf19oA4b8   In this spotlight of episode 363, Charlie Malouf and Bradley Sullivan  focused on the significance of collaboration as a core value at Broad River. One concept discussed was the importance of fostering the growth of internal Memory Makers, highlighting specific individuals who have advanced from entry-level positions to leadership roles. Examples included Memory Makers who have since become sales managers and general managers, demonstrating the value of promoting from within and supporting professional development. The discussion explored how these collaborative efforts enable internal talent to flourish, moving beyond simply hiring externally. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    2 min
  5. Driving Sales Through Relationship and Value

    Jun 18 ·  Bonus Video

    Driving Sales Through Relationship and Value

    Watch the full episode: https://youtu.be/qhEhZsJ6fJA  In this spotlight of episode 363, Charlie Malouf  and Bradley Sullivan explore the habits and performance metrics that helped make one of Broad River Retail's top-performing teams. The conversation highlights the importance of average ticket and items per ticket, along with the mindset that every guest interaction presents an opportunity to create more value. Charlie reflects on the philosophy of "they will buy more," encouraging Memory Makers to continue serving and recommending solutions even after a guest has committed to a purchase. This mindset, rooted in genuinely helping guests meet both needs and wants, not only boosts sales but also ensures guests leave with greater value and satisfaction. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    3 min
  6. The Story Behind Bradley Sullivan's GM of the Year Award | Stories from the RIver #363

    Jun 16 ·  Video

    The Story Behind Bradley Sullivan's GM of the Year Award | Stories from the RIver #363

    Watch on YouTube: https://youtu.be/qhEhZsJ6fJA  Winning cultures are built through consistency, trust, and a commitment to helping people grow. In this episode of Stories from the River, Charlie Malouf welcomes Bradley Sullivan, General Manager of Cary Crushers. They reflect on a landmark year, celebrating the accomplishments that led to recognition as the 2025 GM of the Year and a season filled with team and individual achievements. The conversation explores the habits, mindset, and identity that helped build a high-performing culture, from creating memorable guest experiences to developing unique roles that allowed every Memory Maker to contribute to the team's success. Books mentioned Gradually, Then Suddenly by Mark Batterson: https://www.amazon.com/Gradually-Then-Suddenly-Bigger-Lasting/dp/B0F25SW4C8/   Win the Day by Mark Batterson: https://www.amazon.com/Win-Day-Habits-Stress-Accomplish/dp/0593192788/   Do It for a Day by Mark Batterson: https://www.amazon.com/Do-Day-Make-Break-Habit/dp/0593192842/   A Million Little Miracles by Mark Batterson: https://www.amazon.com/Do-Day-Make-Break-Habit/dp/0593192842/   The Circle Maker by Mark Batterson: https://www.amazon.com/Circle-Maker-Praying-Circles-Greatest/dp/0310346916/   Grit: The Power of Passion and Perseverance by Angela Duckworth: https://www.amazon.com/Grit-Passion-Perseverance-Angela-Duckworth/dp/1501111116/   The Art of Business Wars: Battle-Tested Lessons for Leaders and Entrepreneurs from History's Greatest Rivalries by David Brown: https://www.amazon.com/Art-Business-Wars-Battle-Tested-Entrepreneurs/dp/0063019523/

    45 min
  7. The Race to Open Easley Express

    Jun 15 ·  Bonus Video

    The Race to Open Easley Express

    Watch the full episode: https://youtu.be/EhPWOPsJILI  In this spotlight of episode 362, Charlie Malouf and John Russo discuss the launch of the 41,000-square-foot Ashley that opened in Easley, SC. The conversation highlights the fast-paced effort required to prepare the new location, along with the challenge of building a team that included many new Memory Makers. John reflects on the passion, resilience, and positive attitude that helped the team overcome early obstacles, demonstrating how strong culture and teamwork laid the foundation for a successful launch. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    2 min
  8. Inside the Revamped Sleep Shop: Creating Positive Vibes for Guests

    Jun 11 ·  Bonus Video

    Inside the Revamped Sleep Shop: Creating Positive Vibes for Guests

    Watch the full episode: https://youtu.be/EhPWOPsJILI   In this spotlight of episode 362, Charlie Malouf and John Russo focus on the transformation of a showroom styled to the Ashley 7.0 standard. John spoke about the appreciation for the openness, brightness, and inviting atmosphere of the new showroom, which created a positive environment for all who entered. The discussion explored specific elements of the renovation, especially the new sleep shop area.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    2 min
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Ratings & Reviews

5
out of 5
19 Ratings

About

Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it's interviews or standalone narratives, Stories from the River will bring you closer to what it's like to thrive together, wherever in the company you may be. We'll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life's best memories every day.

Information

  • Creator
    Broad River Retail
  • Years Active
    2022 - 2026
  • Episodes
    300
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    Stories from the River

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