185 episodes

Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it’s interviews or standalone narratives, Stories from the River will bring you closer to what it’s like to thrive together, wherever in the company you may be. We’ll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life’s best memories every day.

Stories from the River Broad River Retail

    • Education
    • 5.0 • 17 Ratings

Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it’s interviews or standalone narratives, Stories from the River will bring you closer to what it’s like to thrive together, wherever in the company you may be. We’ll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life’s best memories every day.

    Building Winning Cultures with Dr. Amber Selking

    Building Winning Cultures with Dr. Amber Selking

    Welcome back to the Purpose Summit Series on Stories from the River! In the second episode of the series, host Charlie Malouf welcomes Dr. Amber Selking, who discusses her extensive involvement with The Purpose Summit. Dr. Selking has been with Lippert for six years and serves as an executive in culture and leadership, spearheading a global team dedicated to culture development, leadership coaching, philanthropy, chaplaincy, and more. She shares her journey from corporate America to applied sports psychology and how she integrates mental performance coaching with her role at Lippert and with LSU football. Emphasizing the importance of a high-performance culture, Amber explains how Lippert focuses on making business a force for good by fostering an environment where vision, mission, and values are lived daily.
    Amber shares her philosophy on high-performing organizations - that they need to be top-down, bottom-up, and contextually relevant.
    She also talks about the profound influence of Bob Chapman's TED Talk (related to his book "Everybody Matters") on Lippert's cultural transformation, driven by CEO Jason Lippert's realization of the importance of caring for employees. Dr. Selking and Charlie discuss the impact of the Purpose Summit on attendees, encouraging them to take actionable steps based on their current season of life or business. 
    The episode concludes with a light-hearted anecdote about a mutual friend and Memory Maker, Carl Hillesland, whose interview process at The River involved an impromptu reference call to Amber, showcasing the interconnectedness and supportive network cultivated through their professional journeys.
    Dr. Amber Selking's Podcast Building Championship Mindsets - https://selkingperformance.com/podcast/    
    Winning The Mental Game: The Playbook for Building Championship Mindsets by Dr. Amber Selking - https://www.amazon.com/Winning-Mental-Game-Playbook-Championship/dp/1645436187 
    Bob Chapman’s TED Talk:  https://www.youtube.com/watch?v=njn-lIEv1LU    
    Everybody Matters: The Extraordinary Power of Caring for your People like Family by Bob Chapman & Raj Sisodia - https://www.barrywehmiller.com/outreach/book 
    Selking Performance Group:  https://selkingperformance.com/   
    Lippert’s corporate website: https://corporate.lippert.com/  
    This episode on YouTube: https://youtu.be/s320dLv6H7M 
    Visit https://www.storiesfromtheriver.com for more episodes.
    This show is brought to you by Broad River Retail. Visit https://BroadRiverRetail.com        
    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail       

    • 13 min
    Davin Salvagno Brings The Purpose Summit to Charlotte

    Davin Salvagno Brings The Purpose Summit to Charlotte

    Welcome to The Purpose Summit Series on Stories from the River! To kick off this 12-episode series with selected speakers from The Purpose Summit 2024, Charlie Malouf welcomes Davin Salvagno, Founder and CEO of Purpose Point and a return guest of the podcast. They sat down for this conversation at the NASCAR Hall of Fame Museum Gear Shop during The Purpose Summit 2024. A friend of The River, this episode marks Davin's fifth appearance on the podcast.  Davin shares the experience of bringing the 5th Purpose Summit to Charlotte, and he discusses the intricate planning and teamwork that goes into organizing The Purpose Summit. 
    Recorded in front of a live audience during the breakout sessions on day two of the Summit, Salvagno shares insights about the opening night of The Purpose Summit, where purposeful and positive speakers like Nick Craig and Jon Gordon set a high standard, delivering messages that were both inspiring and transformative for attendees. He describes the first night as a microcosm of the Summit's larger objective, emphasizing the importance of stopping to follow others' maps and instead becoming map-makers. The Purpose Leadership Awards also shone a spotlight on organizations exemplifying purpose from three different areas (for profit, non profit, and faith-based).
    The discussion moves to the events of the following morning with presentations by Ron Carucci and Mark Whitacre, both delivering impactful content that challenged and inspired participants. Davin reveals that this year's feedback was particularly positive, noting a stronger emphasis on actionable "how-to" advice compared to previous summits. 
    He addresses the demanding nature of organizing the Summit, sharing his motivation drawn from the high percentage of disengaged workers and the transformative potential business holds. Both Charlie and Davin underscore the significance of the event for attendees and organizations like Broad River Retail. Looking ahead, The Purpose Summit is set to return to Charlotte in 2025, with Salvagno expressing hope for the Summit to continue its impact and possibly establish a long-term home in Charlotte.
    Episode References: 
    To Be Honest: Lead with the Power of Truth, Justice and Purpose by Ron Carucci - https://tobehonest.net/  
    Davin's What GOOD Looks Like Podcast - https://podcasts.apple.com/us/podcast/what-good-looks-like/id1591149494 
    Be a Map Maker - Nick Craig - https://coreleader.com/impact/ 
    This episode on YouTube: https://youtu.be/EQaEMbxNePM  
    Visit https://www.storiesfromtheriver.com for more episodes.
    This show is brought to you by Broad River Retail. Visit https://BroadRiverRetail.com        
    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail     

    • 15 min
    Faith, Family, Community, and Legacy at Riverstone Logistics with Charlie Workmon

    Faith, Family, Community, and Legacy at Riverstone Logistics with Charlie Workmon

    In the sixth and final part of this six-part series on Stories from the River, host Charlie Malouf and good friend Charlie Workmon, President and CEO of Riverstone Logistics, wrap up their conversation. They have a thoughtful conversation about Charlie W's leadership at Riverstone Logistics and his profound personal commitment to faith, community, and family. 
    Charlie W highlights the importance of the leadership team that he has surrounded himself with and how he has tried to be people focused and conscious in their goals and aspirations.  He wants Riverstone to be a Company that invests in the personal and professional growth of its members and maintains a deep focus on long-term relationships. He recognizes several key team members at Riverstone for their significant contributions and career advancements. 
    As the the discussion moves from people to community involvement, the two discuss Riverstone's role as the Official Logistics Provider for the Charlotte Knights and its involvement in supporting Congregations for Kids, showcasing the company's commitment to supporting vulnerable foster children within their community.  Charlie W and his wife Courtney were foster parents who adopted their foster child, so supporting CFK and its efforts are near and dear to their hearts.
    The dialogue further explores Charlie Workmon's personal life, his prayer life, and his own faith journey, especially after becoming a parent.  He shares insights into his best daily habits, his favorite book, his favorite movie, his biggest mistakes, and reflects on the importance of making considered decisions. 
    Charlie shares his thoughts on the type of Company that he hopes Riverstone becomes - a platform to bless people in a business world where that is often difficult to do.  And he shares his dreams about the type of legacy he hopes he is able to leave behind.
    The episode ends as Charlie M reads letters from Riverstone's employees (Extra Milers) describing Charlie W, his leadership, and what he has meant to them and to the Company.  
    Charlie W's favorite book: 
    Wild at Heart: Discovering the Secret to a Man's Soul by John Eldredge - https://www.amazon.com/Wild-Heart-Discovering-Secret-Mans/dp/0785268839/  

    Listen to part one of this conversation, Family Business to Logistics Leader: How Charlie Workmon Got Started: https://youtu.be/2dtnhUNHwLs     
    Listen to part two of this conversation, Parenthood, Prayer, and Perspective Fuel Purpose for Charlie Workmon: https://youtu.be/aqYuV1qQokk 
    Listen to part three of this conversation, Broad River's 2015 Bold Reset: Turning Challenges into Opportunities with Charlie Workmon: https://youtu.be/1AW0WwZaC4A   
    Listen to part four of this conversation, Purpose-Driven Leadership in Retail Operations with Charlie Workmon: https://youtu.be/1AW0WwZaC4A  
    Listen to part five of this conversation, Crystallizing a Compelling Future for Riverstone Logistics with Charlie Workmon: https://youtu.be/nS3gzJAjF0s 
    This episode on YouTube: https://youtu.be/K5ftEeK3QWU 
    Visit https://www.storiesfromtheriver.com for more episodes.
    This show is brought to you by Broad River Retail. Visit https://BroadRiverRetail.com       
    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail      

    • 34 min
    Crystallizing a Compelling Future for Riverstone Logistics with Charlie Workmon

    Crystallizing a Compelling Future for Riverstone Logistics with Charlie Workmon

    In the fifth part of this six-part series on Stories from the River, host Charlie Malouf welcomes back guest and good friend Charlie Workmon, President and CEO of Riverstone Logistics. In this episode, Charlie W discusses making the move to take over Riverstone Logistics full time with his full focus and effort.  He discusses the transition as well as asking Charlie M to serve as his formal mentor in 2021.  They discuss the mutually beneficial mentorship meetings that they held every two weeks, which included a formal agenda and walking through the influential Keith J. Cunningham book together, "The Road Less Stupid: Advice from the Chairman of the Board."  Charlie W talked about reflecting on the phrase: Know the game you're playing. 
    As Charlie W began to embrace the practice of "Thinking Time" that he took from Cunningham's book, he began to see clearly that Riverstone would be a people-centric and a client-centric platform for loving people well.  And not to be the biggest or the best but just to be on the journey and improve a little bit each day.  This belief would eventually be infused into the Company's purpose to love, serve, and improve.
    In 2021, Charlie W also came to the realization that the Company needed to be well capitalized in order to be able to run further faster.  This realization would eventually lead him to facilitating a transaction and to bring in a sponsor (i.e., a group of investors) who believed in the vision and to come help them take the Company to a completely different level in a way that's meant to love people. Charlie W cited the connection that he made with Harold Baron, the former CEO of Nolan Transportation, and the key leader behind the strategic money and group of private investors who would invest in RLX.  Harold is now the Chairman of the Board of Directors for RLX.  
    Charlie W reflected on the day that transaction closed in mid October 2021 and the gravity of that transaction.  He knew that they had put the Company in a really good position for the future, and that this was setting the stage to not just survive but to flourish with open hands.  The stage had been set to have rapid growth with strong financial backing. 
    Riverstone Logistics has seen impressive growth with revenues increasing from $13M in 2020, tripling to $42M in 2021, then doubling to $85M in 2022, more than doubling again in 2023 to $191M, and projected to reach $300M in 2024.  RLX has been recognized as one of the fastest growing companies in Charlotte by the Charlotte Business Journal for the past three years, and they completed their first acquisition late last year.
    Charlie W says that RLX today is a sunrise company who's best days are ahead of us.  Their operations reach across 31 states and three countries with 650 Extra Milers ("Extra Milers" being the term given to RLX's full-time employees).  RLX is a multi-modal logistics company with a successful Final Mile division as well as a growing brokerage division.  Their big customers are Lowe's, The Home Depot, IKEA, HD Supply, Crate & Barrel, Ashley Store licensees, and GE Appliances. 
    Charlie W explains that they are playing the part of a company that is set to do business differently.  He says that they have a "Field of Dreams" mindset where they bring key people in ahead of the need while waiting to see if their client would also join the company.  A mindset of "If you build it, they will come."  And, Charlie W says that they strive to over serve their clients, that they're structured to serve and love them well, that they have a transparent cost model, and that they work with their clients to share costs and help rein them in.   And he says that they focus on being open hands, being transparent and reliable, and enroll them on the front end as to what is a fair margin for their services.
    Charlie W unpacks the inspiration behind the company's Purpose statement "to use our God-given talents and opportunities to love our neighbors,

    • 31 min
    Purpose-Driven Leadership in Retail Operations with Charlie Workmon

    Purpose-Driven Leadership in Retail Operations with Charlie Workmon

    In the fourth part of this six-part series on Stories from the River, host Charlie Malouf welcomes back guest Charlie Workmon, President and CEO of Riverstone Logistics, in a deeply insightful discussion about the transformative journey of Broad River Retail. In this episode, they cover a span from 2016 to 2020, a crucial period during which Charlie W led the turnaround in the Operational side of the business by focusing on the best practices from LEAN; became an owner in 2016; then joined Manny Rodrigues and Charlie Malouf in a management buyout in June 2018; and ultimately launched the Company's Purpose Statement (Furnishing Life's Best Memories) in pursuit of being a purpose-led organization. 
    The conversation delves into the broader theme of purpose within the corporate and personal realms, highlighted during the company’s Purpose Summit in 2019, Purpose 8:28. Charlie W discusses how these ideas of purpose guided the company through subsequent challenges and opportunities. 
    Workmon elaborates on emotional and professional struggles, including the impact of a devastating fire at their Fort Mill distribution center in early June 2020 during the early months of the COVID-19 pandemic, which tested his mental resilience and connection to his role within the company. 
    Both Charlie Malouf and Charlie Workmon share their experiences with mental health challenges, reflecting on the importance of support and community within the workplace. 
    Reflecting on his five years with Broad River Retail, Charlie W cites his personal and professional growth that happened over those five years and says that there's no way that Riverstone Logistics exists today like it does without that growth.  He recalls how much he loved the people and the partnership.
    Book mentioned:
    Everything I Know About Lean I Learned in First Grade - Robert O. Martichenko - https://www.amazon.com/Everything-About-Learned-First-Grade/dp/1934109347  
    Listen to part one of this conversation, Family Business to Logistics Leader: How Charlie Workmon Got Started: https://youtu.be/2dtnhUNHwLs   
    Listen to part two of this conversation, Parenthood, Prayer, and Perspective Fuel Purpose for Charlie Workmon: https://youtu.be/aqYuV1qQokk 
    Listen to part three of this conversation, Broad River's 2015 Bold Reset: Turning Challenges into Opportunities with Charlie Workmon: https://youtu.be/1AW0WwZaC4A  
    This episode on YouTube: https://youtu.be/1AW0WwZaC4A   
    Visit https://www.storiesfromtheriver.com for more episodes.
    This show is brought to you by Broad River Retail. Visit https://BroadRiverRetail.com      
    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail     

    • 31 min
    Broad River's 2015 Bold Reset: Turning Challenges into Opportunities with Charlie Workmon

    Broad River's 2015 Bold Reset: Turning Challenges into Opportunities with Charlie Workmon

    Welcome to the third part of this six-part series of Stories from the River. Host Charlie Malouf continues his conversation with business partner and close friend Charlie Workmon, President and CEO of Riverstone Logistics.  This episode really focuses on recounting the events from the year 2015, a pivotal year in which Charlie W joined the River as well as a pivotal year for Broad River itself.  After joining the River in January 2015, Charlie W details his initial hesitation and subsequent determination to stay and contribute to Broad River Retail amidst severe operational and financial challenges. He recounts the critical advice from his father Bud Workmon that influenced his decision to reject a stable job offer from a much larger company and instead tackle the issues at Broad River. 
    Charlie W discusses his promotion to Vice President of Operations that coincided with Broad River's mid-year Bold Reset 100-Day Challenge, and he outlines the ambitious four-pronged strategy he developed to revitalize the back-end operations of a company that was really struggling at the time.  The four-pronged strategy addressed (1) the need for a new 3PL (Home Delivery) provider to improve quality and secure better payment terms; (2) addressing inventory integrity and accuracy issues ("Inventory is foundational."); (3) fixing the Shop and the large salvage and damaged product issues; and (4) develop a plan to minimize the downtime with the warehouse move to Fort Mill, South Carolina (which consolidated a week's move into a little over a day).
    Charlie M recounts that following the 100-Day Bold Reset, which ended at the end of September 2015, they still needed an encore event to help prepare and facilitate the move to Fort Mill by the end of October 2015.  That monthlong encore event was dubbed "The Bold Sprint" (to Fort Mill), and the move to Fort Mill had a massive project plan in and of itself, which included (1) Operational Readiness; (2) Inventory Readiness (shrinking the amount of product to transfer); (3) DC Readiness (ensuring that the new facility was ready itself); and (4) Move Readiness (preparing for the game day excitement of facilitating all of the product transfers from the old DC to the new DC).
    Throughout the conversation, Charlie W highlights the significant roles in helping to turn around the operations played by his fellow Memory Makers — Burton, Cherie, and Tito — in the recovery process, emphasizing their efforts in retraining staff and restructuring the inventory system despite substantial hurdles. He reflects on the supportive and fun relationships with his team, particularly mentioning memorable times spent working on projects even on the night shift and on weekends. 
    Charlie W recounts had he had mentally burned the ships and hadn't looked back.  And, that by the end of 2015, he was all-in and all Broad River.  He recalls 2015 as one of the most fun times he's ever had at work.
    Charlie W discusses how his management style has evolved and matured.  But, he acknowledges that different environments call for different approaches to management and leadership.  2015 was a year in which he felt that at times he had to make quick, rapid decisions without collaboration and consultation.  And, he had never been a Vice President of Operations for a home furnishings retailer.  But, he relied on reaching out to many trusted friends within the industry who helped him think through simplified solutions to their complex problems.  He felt like he had been equipped to step in and figure it out.  And, with a renewed spirit, he and the team did just that.
    Charlie M and Charlie W also touch upon the broader implications of their experiences, discussing the value of trust, unity, and leadership in overcoming adversity. 
    Listen to part one of this conversation, Family Business to Logistics Leader: How Charlie Workmon Got Started: https://youtu.be/2dtnhUNHwLs  
    Listen to part two of this conversation, Parenth

    • 33 min

Customer Reviews

5.0 out of 5
17 Ratings

17 Ratings

Boxford123 ,

Stories

Love the stories and how Charlie isn’t scared to ask the direct questions. These are all encouraging, informative, interesting, and entertaining.

Top Podcasts In Education

The Mel Robbins Podcast
Mel Robbins
The Jordan B. Peterson Podcast
Dr. Jordan B. Peterson
Mick Unplugged
Mick Hunt
Law of Attraction SECRETS
Natasha Graziano
This Is Purdue
Purdue University
Digital Social Hour
Sean Kelly

You Might Also Like

The Dale Jr. Download
Dirty Mo Media
SmartLess
Jason Bateman, Sean Hayes, Will Arnett
The Greg McKeown Podcast
Greg McKeown
We Can Do Hard Things
Glennon Doyle and Audacy