The Legal Ops Podcast

Elliot Leibu
  • 5.0 (13)
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The Legal Ops Podcast

The Legal Ops Podcast is about all things legal operations, legal business and legal technology. It's hosted by Alex Rosenrauch and Elliot Leibu, legal ops professionals with experience and passion for this subject, and deep connections in the industry. Every episode covers a new aspect of transformation, operationalisation and technology implementation, overlaid with the human elements of change management and organisational psychology. If you're interested in the changing nature of legal services delivery, and you want to be a part of it, this is the podcast for you.

  1. Creating and evolving the legal ops function with Dee Venello

    MAR 12

    Creating and evolving the legal ops function with Dee Venello

    Dee Venello is a senior operations professional at Commvault. She has implemented contracting systems and other legal technology in multiple organizations, carefully managing diverse stakeholders with a variety of interests and workflows. She also has experience in general business operations, providing her with insight into the issues and concerns faced by teams that the legal department supports. A big thanks to LinkSquares for sponsoring this episode and for recommending Dee as a guest of the show. We discussed with Dee why LinkSquares was selected by two of her employers as the primary contracting solution for the organization. We also discussed a range of related issues, including: * The importance of CLM in general * Why change management is vital in any technology implementation * The value of cross-functional understanding and partnerships * How CLM liberates data, and what to do with it * Driving continuous improvement and "planning to plan" LINKS LinkSquares website: https://linksquares.com Dee on LinkedIn: https://www.linkedin.com/in/dee-venello-74090a40/

    52 min
  2. The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

    FEB 26

    The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

    Alex and Elliot chat about: * how to craft an organizational AI policy * a recent tribunal decision requiring Air Canada to honor a refund policy invented by its online chatbot * recent articles on AI's impact on law firm billing and a potential shift towards value-based pricing * another recent article on the need to balance AI's precision with human insight in the practice of law A big thanks to LinkSquares for sponsoring this episode! Check out their website at: https://linksquares.com/ LINKS Air Canada decision: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/ AI impact on billing - article 1: https://www.legalfutures.co.uk/latest-news/ai-could-transform-law-firm-billing-beyond-recognition AI impact on billing - article 2: https://www.legaldive.com/news/ai-use-cases-legal-ops-deloitte-blickstein-group-report/702436/ Balancing AI and human strengths in legal practice: https://www.law.com/legaltechnews/2024/02/12/the-future-of-tech-enabled-law-practice-balancing-ais-precision-with-human-insight/

    31 min
  3. Jenn McCarron on the CLOC Presidency and 2024 predictions

    FEB 5

    Jenn McCarron on the CLOC Presidency and 2024 predictions

    At the start of 2024 Jenn McCarron became President of the Board of the Corporate Legal Operations Consortium (CLOC), succeeding Mike Haven. We invited Jenn back on to the show to discuss: * the process of becoming President * the factors she considered in weighing up the role * CLOC's role in the legal ops community, and how it has developed over time * what changes we can expect in the future under Jenn's leadership * the extent to which Jenn's background in entertainment will be relevant to her role We also continued our tradition of beginning the year with predictions, and we invited Jenn to join us in making some of her own and assessing ours. These are some of the topics we discussed: * legal ops as a partner to the business, not just the legal team * continued growth in the importance of data and analytics * focus on enterprise technology rather than legal point solutions * future use cases for artificial intelligence * the importance of managing AI risks LINKS Jenn on LinkedIn: https://www.linkedin.com/in/jennmccarron Jenn’s phone screen (discussed at 30 minutes and 40 seconds into the recording): http://tinyurl.com/5hem49yp

    1h 13m
  4. The Pulse: 2023 year end wrap

    12/18/2023

    The Pulse: 2023 year end wrap

    Alex and Elliot discuss: * The recent leadership challenges at OpenAI and what, if anything, it means for the pace of AI development and adoption * A review of podcast episodes during 2023, their favourites and why * Musings on expectations for 2024 * Elliot's continuing work on the "AI for legal teams" training course, which will be published in early 2024 under the Legal Ops Institute brand This is our last episode for 2023. A big thanks for listening to the show - we'll be back in late January or early February 2024. LINKS Legal Ops Institute: https://www.legalops.fm/institute

    24 min
  5. Creating AI for lawyers with Noah Waisberg

    11/27/2023

    Creating AI for lawyers with Noah Waisberg

    Noah Waisberg is the co-founder and CEO of Zuva.ai and the former co-founder and CEO of Kira Systems. He has worked for more than a decade on artificial intelligence and its application in the legal industry, beginning his work long before anyone had heard of Transformers and GPT. He is also the author of two books on artificial intelligence: "AI for Lawyers" which, as the title suggests, is focused on AI and its use by lawyers; and "Robbie the Robot Learns to Read", likely the first children's book aiming to teach younger readers about machine learning concepts. Naturally, with Noah we discussed many issues related to artificial intelligence, including: * What it was like selling AI systems to lawyers in the early 2010s * How AI adds value in the legal industry * The ability of AI to capture, distribute and amplify legal expertise * Jevons paradox and how it relates to AI in the legal industry * The role of generative AI in contract review and other legal use cases * The extent to which generative AI levels the legal tech playing field LINKS Noah on LinkedIn: https://www.linkedin.com/in/noahwaisberg Noah on X: https://twitter.com/nwaisb "AI for lawyers" book: https://tinyurl.com/mx4t5nh6 "Robbie the Robot Learns to Read" book: https://tinyurl.com/3c9pjf6r

    59 min
  6. The Pulse: leveraging AI for knowledge worker productivity, AI provides poor legal advice and no law firm competitive advantage from generative AI

    11/09/2023

    The Pulse: leveraging AI for knowledge worker productivity, AI provides poor legal advice and no law firm competitive advantage from generative AI

    Alex and Elliot discuss: * A recent article looking at the effects of AI on productivity and quality of work by consultants at the Boston Consulting Group * A study by an English law firm finding poor legal advice provided by various Large Language Models, including GPT and Bard * A recent article discussing whether or not generative AI will be a source of competitive advantage for law firms * Elliot's anguish, and enjoyment, producing material for the upcoming "AI for legal teams" training course, which will soon be the first course published by the Legal Ops Institute A big thanks to our friends at LinkSquares for sponsoring this episode. For more information, check out their website: https://linksquares.com/ LINKS Article on AI used by BCG consultants: https://www.mi-3.com.au/20-09-2023/harvard-business-school-study-bcg-finds-knowledge-workers-using-chat-gpt-outperform Law firm research paper on AI providing legal advice: https://lpscdn.linklaters.com/-/media/files/document-store/pdf/uk/2023/october/report_linksai-english-law-benchmark_october-2023.ashx?rev=fc8c65ae-00f6-408e-9aec-4bf7846f82db&extension=pdf Article on generative AI and law firm competitive advantage: https://www.law.com/legaltechnews/2023/10/30/for-law-firms-will-generative-ai-really-be-a-major-competitive-differentiator/ Legal Ops Institute sneak peak: https://www.legalops.fm/institute

    30 min
  7. Talking Tech: LinkSquares with Tim Parilla and Ashlyn Donohue

    10/29/2023

    Talking Tech: LinkSquares with Tim Parilla and Ashlyn Donohue

    In this Talking Tech episode Alex and Elliot speak with Tim Parilla and Ashlyn Donohue from LinkSquares. LinkSquares helps organizations streamline contract management and drive efficiencies for contract-related workflows with an all-in-one CLM and legal project management platform. In addition to learning about the LinksSquares product, we discuss a range of important issues including how to get buy in for a CLM implementation, which parts of an organization are the main beneficiaries of a CLM system and why data is so valuable to legal teams. LINKS LinkSquares website: https://linksquares.com/ Tim Parilla on LinkedIn: https://www.linkedin.com/in/tim-parilla-64a4b36/ Ashlyn Donohue on LinkedIn: https://www.linkedin.com/in/ashlyn-donohue-098aa31b Cockpit Counsel podcast on Apple Podcasts: https://tinyurl.com/456zmn84 Cockpit Counsel podcast on Spotify: https://tinyurl.com/27em7e4p

    44 min
  8. Legal Ops at Microsoft with Lydia Petrakis and Tom Orrison

    10/16/2023

    Legal Ops at Microsoft with Lydia Petrakis and Tom Orrison

    Microsoft is one of the most innovative and widely recognised companies in the world. How does an organisation with this level of scale and success think about legal operations? What are its strategic initiatives and thought leadership that the legal ops community can learn from? To what extent is its legal department leveraging AI and other cutting edge tools to drive efficiencies and optimization? These are among the topics we discussed with Lydia Petrakis and Tom Orrison. Lydia is a Senior Corporate Counsel and Digital Strategist focused on issues of strategy, innovation and planning as they affect the legal team. Tom is a Senior Director of Legal Operations focused on contracting, procurement, productivity solutions and support services. Both work in Microsoft's Corporate, External and Legal Affairs (CELA) department, one of the largest of its kind in the world. Other topics we discussed with Lydia and Tom include: * How the legal team is leveraging AI * The vital importance of data * The importance of understanding, and documenting, process * How to prepare lawyers and legal teams for change * How automation is adopted differently across three major work types: transact, comply and advise LINKS Lydia on LinkedIn: https://www.linkedin.com/in/lydiapetrakis/ Tom on LinkedIn: https://www.linkedin.com/in/tom-orrison-873ba04/

    54 min
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5
out of 5
13 Ratings

About

The Legal Ops Podcast is about all things legal operations, legal business and legal technology. It's hosted by Alex Rosenrauch and Elliot Leibu, legal ops professionals with experience and passion for this subject, and deep connections in the industry. Every episode covers a new aspect of transformation, operationalisation and technology implementation, overlaid with the human elements of change management and organisational psychology. If you're interested in the changing nature of legal services delivery, and you want to be a part of it, this is the podcast for you.

Information

  • Creator
    Elliot Leibu
  • Years Active
    2019 - 2024
  • Episodes
    102
  • Rating
    Clean
  • Copyright
    © Elliot Leibu
  • Show Website
    The Legal Ops Podcast

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