the Offer with Michael Glinter Michael Glinter

The #1 Rule any company should live by is if a customer complains, let them. It doesn't necessarily make them right because they are complaining and trying to tell you how to do things. However, the last thing you should do is tell them they are wrong! I recently had a bad experience with a big retail corporation. This episode will open your eyes to a lot of things. Most importantly, how do the people where you spend your money treat you! I realized from this expe...

Special Guest: Lester YoungI admit it. I have been one of those people reluctant to work with ex-offenders under the assumption that once trouble – always trouble. However, my mindset has changed over the years. I am pleased to have Lester Young on my show today to humanize people on the other side and why we need to realize the value of people that have decided to head down the path of being a productive members of societyI’ve realized that our society often sets up those released from...

Special Guest - Edward TurnerWe are desperate for drivers. However, are we really using the right approach to solve this problem? Edward is a MILLENIAL who became a BUS DRIVER, and Now he is a Transportation Leader paving the way on the next generation of drivers! We as a country have to re-think the way we approach the transportation industry. For over 50 years it's been an old school white male-dominated industry that on average is between 57-63 years old. This...

Special Guest - Victor Holove People are quitting at the highest rate in decades, even when they don’t have other employment options. If we do not start trying to understand why this is happening, what employees are unhappy with, and what we can do to change the workplace culture – it will continue.Victor Holove joins the podcast today to bring solutions to the workplace turnover issue. He has employed employee-centric engagement strategies to address the very issues d...

Special Guest: Francine M. Baccarella Please Note: Listen all the way through, toward the end Francine talks about some AMAZING ideas on retaining her people!Francine brings a very unique perspective to labor shortages, hiring, and retention. Francine has 20+ years PEO Leadership providing HR support services to small companies around the country. Francine provides some deep insight into how she handles hiring and staffing even within her organization and some creative ways s...

Special Guest: Abby Quesnel (Olinick) Everyone is trying to figure out a way to fill jobs. The reality is that we are entering one of the largest labor shortages in our country’s history. Companies are now faced with many decisions on how to fill gaps in their organization and what they can do to keep their employees happy while meeting the demands of the business. Many people don’t realize that there is an additional 1.5M US citizens unemployed today who are looking t...