The Scoop With Erica Krupin

Erica Krupin
  • 5.0 (30)
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The Scoop With Erica Krupin

This Podcast is a way for Erica to share her thoughts and experiences as she grows personally and professionally. The listeners get an inside scoop on what goes down in the pooper scooper industry.

  1. 3 HR. AGO

    Ep 111. Navigating Price Increases and Customer Retention in the Pet Waste Removal Business Int w/ Hunter Conley (Part 2)

    In the continuation of the interview from Ep #110, Hunter Conley discussed his business, Fresh Start Pet Waste Removal, in the Austin Texas area. His technicians handle 24-28 jobs per day, generating $470-$800 daily. He pays his employees $23/hour, emphasizing fairness and retention. Hunter also shared his marketing agency, Rise Ads Marketing, which serves home service clients, offering Facebook ad management, lead process consulting, and more. Erica shared her personal journey to sobriety and faith, highlighting the importance of structure and support in achieving success. Both emphasized the value of balancing business with personal life and giving back to the community. Part 2 of 2. Connect with Hunter: https://freshstartpetwasteremoval.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 📚 Cycle CPA: https://cyclecpa.com To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    44 min

  2. 12/30/2024

    Ep 110. Mastering Customer Acquisition and Retention in the Poop Scoop Business (Part 1)

    Hunter Conley, owner of Fresh Start Pet Waste Removal, and Erica discuss his journey from managing inside sales and marketing at Alta Pest Control to starting his own pet waste removal business. Fresh Start has grown to 350 customers in a year, with three full-time employees and two wrap trucks. Hunter emphasized the importance of Facebook ads, which account for 70% of his customer base, and the effectiveness of text-based follow-ups. He also highlighted the significance of pricing strategies, customer retention, and handling objections. Hunter shared his approach to customer acquisition, including the use of responsive bids and the importance of identifying and targeting the ideal customer profile. Part 1 of 2 Connect with Hunter: https://freshstartpetwasteremoval.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    50 min

  3. 12/23/2024

    Ep 109. Protecting Your Poop Scooping Business with Effective Terms of Service

    As a poop scooping business owner, establishing well-defined terms of service and service policies is crucial for protecting your company and ensuring consistent, reliable service for your customers. Erica explores the essential elements of crafting airtight poop scooping contracts, from managing billing and payment policies to handling weather-related service interruptions and customer communication. Whether you're a new poop scooping entrepreneur or looking to refine your existing terms and conditions, this episode will provide guidance for fortifying your business with policies that balance customer satisfaction and your company's long-term success. Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    25 min

  4. 12/16/2024

    Ep 108. Scaling Your Home Service Empire: Lessons from the Process CEO Christine Hodges

    The importance of implementing processes and procedures in a growing business, including developing an organizational structure, using a CRM system, and establishing effective communication and follow-up with clients is the focus of today's podcast. Erica's guest, Christine Hodge, shares her experience transitioning from a legal career to becoming the CEO of her husband's home services business, where she focused on streamlining operations through process improvement. Key advice includes catering to different client communication preferences, continuously learning and improving, and building trust with clients through professional and personalized interactions. Connect with Christine: https://www.theprocessceo.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    58 min

  5. 12/09/2024

    Ep 107. Customer Focused Conversations That Lead To Successful Sales w/ Eric Triplett

    Erica's guest is Eric Triplett known as the "Pond Digger." They discuss how he has evolved his sales process and business over the years, especially after overcoming cancer. Eric provides advice on asking valuable questions, being comfortable with silence, and pricing services appropriately to provide value to customers. The conversation also covers the importance of personality types and finding the right employees for a service-based business like pooper scooping. He also shares many of his Contractor Sales Secrets. Connect with Eric at The Pond Digger Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    1h 12m

  6. 12/02/2024

    Ep 106. Building Confidence and Communication Skills as a Poop Scooping Entrepreneur

    Erica hosts Carol O'Banion from Happy Paws Waste Removal. They discuss the challenges of running a dog waste removal business, including dealing with difficult customers and the importance of good communication. Carol shares her business journey, starting in 2018 with a Craigslist ad and now managing 45 poop scooping and 35 cleaning clients. She emphasizes the need for a reliable billing system and plans to hire help to alleviate her workload. Carol advises new business owners to persist and not give up, highlighting the importance of customer service and maintaining a professional image. Connect with Carol: https://www.facebook.com/pawpals18/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    50 min

  7. 11/25/2024

    Ep 105. Keeping Customers Coming Back: Strategies for Consistent, High-Quality Service

    Daniel from Scoop Brothers shares with Erica his journey from construction to starting a dog poop scooping business. Initially launching in Rock Hill, SC, he has now expanded to Charlotte. His operations manager handles client communications and logistics, allowing him to focus on growth. Daniel emphasized the importance of branding, marketing, and consistent service. He also discussed challenges like employee turnover and customer service. Despite initial skepticism, he now sees the business as a luxury service, crucial for dog owners. Daniel plans to expand to new locations and continue refining operations. Connect with Daniel: https://www.scoopbrothers.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    54 min

  8. 11/18/2024

    Ep 104. Jingle All the Way to Your Goals: Overcoming Holiday Distractions

    Erica discusses staying on track with personal and business goals during the holidays, emphasizing the importance of maintaining sobriety and healthy habits amidst seasonal temptations.  She shares her own struggles with holiday stress and coping mechanisms, advocating for setting boundaries and planning ahead. Erica also encourages using the winter downtime to address business pain points and prepare for the spring season.   Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com 🔊 Listen on   Spotify: https://bit.ly/45o3Esn  Apple Podcasts: https://bit.ly/3tnEi0g  YouTube: https://bit.ly/48Ggdlx   Custom Show Description:  We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.   Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅Jobber: Check out Jobber at  https://getjobber.com/kroopin 💵 Pooper Scoop Millionaire: https://www.skool.com/poop-scoop-millionaire/about ⭐Review Harvest: https://bit.ly/4aUyKvd 🛒 Amazon Store:  https://amzn.to/46OBtDN 🌟 Bright Factory: https://tinyurl.com/44bmzdbu  📚 Cycle CPA: https://cyclecpa.com/ To stay up to date with Erica and her latest updates, check out her other social media channels: 📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin. 🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/. 🖼️Instagram: Follow Kroopin’s Poopin Scoopin at  https://www.instagram.com/kroopins_poopin_scoopin/ 🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin. Thank you for being part of my exciting journey!

    26 min
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5
out of 5
30 Ratings

About

This Podcast is a way for Erica to share her thoughts and experiences as she grows personally and professionally. The listeners get an inside scoop on what goes down in the pooper scooper industry.

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