50 episodes

Voices of HR, a weekly HRMorning podcast, where we have candid conversations with an eclectic group of HR practitioners, thought leaders, and C-suite executives to tease out what works and what doesn’t in human resources, people strategy, corporate culture, and more.

Join host, Berta Aldrich, Outperformance Coach, and author of "Winning the Talent Shift" for unique perspectives, new research, and behind-the-scenes stories you can use to strengthen your people strategy and create a culture of outperformance.

Voices of HR HRMorning

    • Business
    • 5.0 • 8 Ratings

Voices of HR, a weekly HRMorning podcast, where we have candid conversations with an eclectic group of HR practitioners, thought leaders, and C-suite executives to tease out what works and what doesn’t in human resources, people strategy, corporate culture, and more.

Join host, Berta Aldrich, Outperformance Coach, and author of "Winning the Talent Shift" for unique perspectives, new research, and behind-the-scenes stories you can use to strengthen your people strategy and create a culture of outperformance.

    The Truth About eNPS and Employee Engagement With Lattice’s Colby Nesbitt (#49)

    The Truth About eNPS and Employee Engagement With Lattice’s Colby Nesbitt (#49)

    Many assumptions about what works, and what doesn't, in HR no longer hold true. So where do you turn? Data. HR analytics and other forms of data can help you make smarter hires, drive employee engagement and make better strategic decisions that will move your organization forward. To help you make sense of key people metrics, we've called in Colby Nesbitt, the head of people analytics at Lattice.



    Highlights

    [5:09] Key questions in HR that data can help answer

    [6:59] Employee engagement and eNPS

    [15:57] The difference between eNPS and engagement survey data

    [18:37] Using data strategically for DEI

    [22:43] Leveraging data for strategic HR initiatives

    [24:16] Getting started with HR analytics for small to medium-sized businesses

    [28:09] Addressing sources of friction in the workplace

    [38:54] Interpreting and comparing/benchmarking engagement data

    [42:41] Maturity in HR analytics

    [43:41] AI and the future of people analytics

    Guest Bio

    Colby Nesbitt, Head of People Analytics, Lattice

    Colby Nesbitt leads the People Analytics team at Lattice, an HR software company that helps companies drive high performance and engagement. For over a decade, she has used analytics to help organizations hire, assess, develop, and retain their most valuable talent. Before joining Lattice, she worked at Twitter and consulted for organizations across the federal government and military. Colby has a PhD in industrial organizational psychology and has published research on leadership, engagement, and the changing nature of work.

    Links

    https://www.linkedin.com/in/colby-kennedy-nesbitt-phd-0824b979/

    https://lattice.com/

    https://lattice.com/blog/survey-templates-to-help-you-go-deeper-into-your-employee-experience

    https://lattice.com/university

    https://lattice.com/community/rfh

    https://tinyurl.com/26th5r5v (“The Ultimate Question 2.0” by Fred Reichheld)

    https://experience.dropbox.com/resources/a-guide-to-managing-remote-teams

    https://www.hubspot.com/diversity/report

    https://www.comparably.com/

    https://www.hrmorning.com/articles/hr-data-dilemma/

    https://www.hrmorning.com/articles/start-tracking-your-enps/

    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713

    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at podcast@hrmorning.com. 

    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.

    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by HRMorning.com.

    • 50 min
    Work Friction: The Unseen Drag On Productivity With Christophe Martel CEO of Fount (#48)

    Work Friction: The Unseen Drag On Productivity With Christophe Martel CEO of Fount (#48)

    Workplace friction occurs in every organization, and it isn't just interpersonal conflicts in the workplace. It's also the systemic issues that hinder employees' ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Christophe Martel, the co-founder and CEO of Fount, explains how you can leverage data to make your employee experience more effortless and productive.



    Highlights

    [3:13] Workplace friction in organizations of all sizes

    [5:06] Bottom- and top-line impacts of work friction

    [8:50] The difference between organizational friction and work friction

    [14:44] Leveraging data to identify and address workplace friction

    [21:14] Indicators of workplace friction

    [27:37] HR’s role in tackling workplace friction

    [31:09] Addressing workplace friction in larger organizations

    [32:42] Removing friction in HR and work moments

    [44:00] Why “moment-centric” departmental data matters

    [53:04] The competitive advantage of improving HR and work experiences



    Guest Bio




    Christophe Martel, CEO, Fount

    Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount's clients are some of the world's leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, United Health Group, Ralph Lauren and Siemens.



    Links




    https://www.linkedin.com/in/cxpmartel/

    https://getfount.com/

    https://www.exchangeex.org/

    https://getfount.com/resource/whitepaper-work-friction/

    https://getfount.com/resource/fount-research-reveals-massive-gap-between-employees-and-business-leaders-perception-of-work-friction/

    https://www.hrmorning.com/articles/work-friction/




    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713


    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. 



    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.



    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

    • 1 hr 3 min
    Handbooks and Documentation: Your First Line of Defense With Employment Law Expert Jake Sitman (#47)

    Handbooks and Documentation: Your First Line of Defense With Employment Law Expert Jake Sitman (#47)

    Employee handbooks with clear policies that protect your business from legal risks and retaliation claims and are compliant with employment laws can be useful tools for HR. But if it's been a while since you updated your handbook, you need to listen closely to our next guest, Jake Sitman, Chair of the Employment Law and Labor Relations Group for the law firm Fitzpatrick, Lentz, and Bubba. He’ll share his insights on writing and maintaining an effective employee handbook.



    Highlights

    [3:01] The greatest risk for employers today

    [5:17] Understanding retaliation

    [8:41] The common mistake employers make

    [11:42] Remote work and risk

    [18:01] Harassment policy mistakes

    [22:17] Where to start with reviewing your handbook

    [25:52] Avoiding overly detailed handbooks

    [29:46] The impact of company culture on your handbook

    [33:06] Handbook best practices for HR

    [36:50] The risk of having little or no documentation



    Guest Bio

    Jake Sitman, Chair of the Employment Law and Labor Relations Group, Fitzpatrick, Lentz and Bubba

    Jake Sitman is one of Pennsylvania's leading labor and employment law attorneys, a skilled litigator who often represents employers in federal and state courts in defense of discrimination, harassment, whistleblower and wrongful discharge claims. Jake also counsels and trains business owners, executives, and HR managers in ways to reduce legal risk and how to make smart, strategic, and cost-effective personnel-related decisions. He is an author and a frequent speaker on labor and employment law topics for various chambers of commerce and industry trade groups.



    Links

    https://www.linkedin.com/in/jacob-sitman-5392879/

    https://www.flblaw.com/

    https://www.hrmorning.com/articles/the-employee-handbook/

    https://www.hrmorning.com/news/dol-report-flsa-mistakes-2023/



    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠



    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. 



    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.



    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

    • 53 min
    HR's Balancing Act: Respect Employees While Protecting The Company with Jackie Plunkett, VP, SuccessFuel (#46)

    HR's Balancing Act: Respect Employees While Protecting The Company with Jackie Plunkett, VP, SuccessFuel (#46)

    HR pros often have to navigate situations where the company's interests may conflict with the needs of individual employees. HR veteran Jackie Plunkett has extensive experience as both an in-house practitioner and as a consultant. Today, she shares her insights on how to build trust and respect with employees while also reducing employer risk. 

    Highlights

    [2:46] Poor employee relations can be corrected

    [6:06] Building relationships and a culture of openness

    [14:35] Terminations and confidentiality issues

    [16:22] Proactive relationship building with employees

    [21:06] Managing up and having candid conversations with leaders

    [29:56] “Evil HR departments”

    [31:18] Online reviews of employers and social media videos

    [34:11] HR ethics and managing risk

    [42:40] AI and HR

    [43:44] Staying on top of trends and compliance



    Guest Bio

    Jackie Plunkett, VP of HR, SuccessFuel

    Jackie Plunkett is a SHRM-certified professional with more than 25 years of experience as an in-house practitioner and as a consultant in a variety of industries. She has extensive experience in employee relations, investigations, performance management, training and development, policy writing and enforcement, FMLA administration, conflict resolution, workers’ comp claims and unemployment hearings. In addition to Jackie's role as VP of Human Resources at SuccessFuel, she's a contributing writer to HRMorning.com, where she helps her HR peers tackle some of the most difficult issues facing them today.



    Links

    https://www.linkedin.com/in/jackie-plunkett-phr-shrm-cp-b484362b/

    www.successfuel.com

    https://www.hrmorning.com/articles/new-to-hr/

    https://www.hrmorning.com/articles/hr-trends-forecast-2024/

    https://www.hrmorning.com/articles/new-layoff-tiktok-trend/



    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠



    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. 



    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.



    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

    • 52 min
    Degrees of Change: The Shift to Skills-Based Hiring with Michelle Sims, CEO of YUPRO Placement (#45)

    Degrees of Change: The Shift to Skills-Based Hiring with Michelle Sims, CEO of YUPRO Placement (#45)

    Companies are missing golden opportunities to hire high performing talent that’s being trained and certified right now by nontraditional workforce development programs. To help your organization tap into traditionally overlooked talent communities, we’ve called in Michelle Sims, CEO of YUPRO Placement. Michelle tells us, "For 40 years, the trend has been to use a four-year degree as a proxy for your skills when, really, a piece of paper and a resume don't always represent what you can actually do and what you know."



    Highlights

    [3:25] What is skills-based hiring?

    [4:10] A learn-and-earn, skills-based hiring success story involving an internship

    [10:35] Getting connected with local nonprofits and nontraditional workforce development programs

    [14:18] What nonprofits and workforce development programs are training for

    [17:44] Apprenticeships involving modern business skills

    [19:42] Addressing common concerns and objections, and building momentum, for skills-based hiring

    [25:23] Practical tips for companies transitioning to a skills-based approach

    [29:32] Building advocacy for skills-based hiring

    [30:47] Lifetime support for workforce development program alumni and the potential future of talent



    Guest Bio

    Michelle Sims, CEO, YUPRO Placement

    Michelle Sims is the CEO of YUPRO Placement, a skills-first placement firm that sources, recruits, retains, and advances historically excluded talent. A champion of skills-based hiring, Michelle leads a purposeful ecosystem of employers and training providers who collaborate on and commit to creating equity in our workforce. Michelle has been recognized on both the SIA Global Power Women 150 List and the SIA DEI Influencer list and is a regular contributor with the Forbes Business Council as a subject matter expert on employers adopting skills-first hiring practices in order to create equitable career pathways for overlooked talent.



    Links

    ⁠https://www.linkedin.com/in/michellesims-/⁠

    ⁠https://yupro.com/⁠

    ⁠https://yupro.com/skills-to-staff-apprenticeship/⁠

    https://yupro.com/driving-economic-mobility/

    ⁠https://yupro.com/talent-testimonials/⁠

    ⁠https://www.accenture.com/us-en/about/company/apprenticeships⁠

    ⁠https://www.hrmorning.com/articles/apprenticeships/⁠



    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠



    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. 



    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.

    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

    • 47 min
    Fair Chance Hiring: Don’t Lower The Bar, Lower The Barriers with Checkr.org VP, Ken Oliver (#44)

    Fair Chance Hiring: Don’t Lower The Bar, Lower The Barriers with Checkr.org VP, Ken Oliver (#44)

    For many companies, employing formerly incarcerated individuals may seem like a high-risk proposition. However, there are more people with charges and convictions than you realize. And there are plenty of moving, life-changing success stories that show that fair chance hiring can be good for your business. Ken Oliver, Vice President of Checkr.org shares his own success story and tells us that “fair chance hiring doesn’t mean hire every single person with a record. Every company has a right to hire the best person for the job. We don’t want them to lower the bar, we just want them to lower the barrier to access.”

    Episode Note: See the links below to learn more about Checkr.org and to view the incredible story of Ken Oliver’s Friend, Larry Miller - From Prison to Nike’s C-Suite: Larry Miller’s Journey.



    Highlights

    [2:29] From prison to VP

    [5:36] The value proposition of re-entry programs

    [11:36] Overcoming objections to fair chance hiring

    [16:13] Data and evidence supporting fair chance hiring

    [18:00] The “From the Streets to the Boardroom” resilience story of a leader at Nike

    [23:58] The business impact of diversity of lived experiences

    [26:50] The justice-impacted and the labor gap

    [36:07] How HR can introduce fair chance hiring and tactical things to consider

    [41:38] What the EEOC and Title VII say about hiring someone with a record

    [45:57] Checkr’s training sessions for HR pros and government-funded apprenticeship programs



    Guest Bio

    Ken Oliver, Vice President, Checkr.org

    Ken Oliver is Vice President of Checkr.org, the social impact division of background screening company Checkr Inc. He also serves as the executive director of the Checkr Foundation. Checkr.org is dedicated to the mission of building a fairer future of work, one job at a time, by reshaping the narrative and providing pathways to sustainable employment for nearly 80 million Americans with an arrest and conviction record.

    Ken's professional expertise spans the landscape of diversity, equity and inclusion and justice, record clearance, talent development, talent sourcing, strategy, change management, and public policy. His insights and contributions to the field have been recognized and featured in publications such as Newsweek, Forbes, Fast Company, The New York Times, and others.

    He also played a role in shaping California Governor Gavin Newsom's 2021 Future of Work Report.

    Links

    https://checkr.com/

    https://www.checkr.org/

    https://www.linkedin.com/in/kengoliver/

    Larry Miller’s Story: https://www.youtube.com/watch?v=D7ZVqsjfRg0

    https://www.hrmorning.com/articles/formerly-incarcerated/

    https://www.hrmorning.com/articles/second-chance-month/



    Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠



    We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. 



    If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.

    Thank you for listening. Remember to subscribe and follow us so you never miss an episode! 

    Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

    • 56 min

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