265 episodes

This podcast is specifically designed for window treatment professionals. If you are interested in doing what you do better, whether you are a retailer, installer, workroom, sales rep or from our industry partner community, you have found your people. We are going to talk about sales, marketing, hiring, efficiency, productivity and of course, profitability.

Because why do any of it if you are not profitable, right?

My name is LuAnn Nigara and I have been in the window treatment industry for 4 decades. With my husband Vince and our cousin Bill Campesi we’ve built our business, Window Works, from start up to over 4 million dollars in annual sales and to a team of 15. Vin, Bill and myself are also part of the ownership team at Exciting Windows. Exciting Windows is the industry leader in mentoring, supporting and inspiring window treatment professionals to build a better business.

So I get you, I know what you do. I have spent my career doing it with you.
So how about we get started making your business better, shall we?

Window Treatments for Profit with LuAnn Nigara LuAnn Nigara

    • Business
    • 4.9 • 19 Ratings

This podcast is specifically designed for window treatment professionals. If you are interested in doing what you do better, whether you are a retailer, installer, workroom, sales rep or from our industry partner community, you have found your people. We are going to talk about sales, marketing, hiring, efficiency, productivity and of course, profitability.

Because why do any of it if you are not profitable, right?

My name is LuAnn Nigara and I have been in the window treatment industry for 4 decades. With my husband Vince and our cousin Bill Campesi we’ve built our business, Window Works, from start up to over 4 million dollars in annual sales and to a team of 15. Vin, Bill and myself are also part of the ownership team at Exciting Windows. Exciting Windows is the industry leader in mentoring, supporting and inspiring window treatment professionals to build a better business.

So I get you, I know what you do. I have spent my career doing it with you.
So how about we get started making your business better, shall we?

    Kristi Hopper: Merging Creativity and Technicality in Window Treatments

    Kristi Hopper: Merging Creativity and Technicality in Window Treatments

    Today With Kristi Hopper:
    Welcome to Window Treatments for Profit. Today I’m joined by Kristi Hopper, founder and principal designer of Kristi Hopper Designs. Throughout her career, Kristi has worked extensively with window treatments and has a deep appreciation for their transformative impact on a room's design. In this episode, you'll hear first-hand what designers need in terms of communication, problem-solving abilities, and commitment to their projects.
    More About Kristi Hopper

    Kristi Hopper is passionate about home and holds fast to the notion that design should be exceedingly personal. At the heart of her thriving 24 year-old interior design firm, is the simple-yet-profound belief that everyone should Love Where You Live.™
    Kristi’s multi-disciplinary approach carries a signature intelligence and ingenuity. While her emphasis on the art of living is widely reflected in whole-home transformations, she possesses a holistic approach to design with residential and commercial projects, global vacation homes, product design and real estate.
    Kristi serves on the Signature Kitchen Suite Design Council, has a product line with Harp and Finial, and she enjoys partnerships with Cozy Earth, Geometry House and Kelly O’Neal. Kristi fosters relationships within the design industry and serves as a panel and keynote speaker at DMC, High Point Market, the Vacation Rental Summit and other design events. Kristi opened the doors to her Lewisville offices in 2022, where her team and office pups welcome clients in style.
    Kristi has garnered ASID and IDS awards and was deeply honored to be nominated a fourth time for an ART award. Kristi is a member of ASID, IDS and ART and serves her community with inexhaustible energy and enthusiasm.
    Kristi and her husband, John, have two grown children, a puppy named Daisy, and live in Coppell, Texas.
    Connect with Kristi Hopper

    Website
    Instagram
    Facebook
    Pinterest
    Twitter
    A Big THANK YOU to Today’s Podcast Sponsor:
    This episode is sponsored by Exciting Windows!

    What’s new with LuAnn Nigara
    The Power Talk Friday Tour
    Watch the Docuseries!
    http://www.luannnigara.com/cob
    Get The Goodies!
    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
    To Get on LuAnn’s Email List, text the word designbiz to 444999!
    Purchase LuAnn’s Books Here:
    Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
    Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
    Book 2: A Well-Designed Business – The Power Talk Friday Experts
    Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
    Connect with LuAnn Nigara
    LuAnn’s Website
    LuAnn’s Blog
    Power Talk Friday
    Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

    • 51 min
    Jessica Harling: Compensation Strategies: Part 2- Installers and Administrators

    Jessica Harling: Compensation Strategies: Part 2- Installers and Administrators

    Today With Jessica Harling:
    Welcome to Window Treatments for Profit. We recently welcomed Jessica Harling to the show to discuss compensation packages.
    In the first episode, Jess and I tackled the four most common ways that window treatment companies compensate their window treatment sales professionals. 
    Today we're going to talk about compensating installers and administrators. We’ll cover hourly, the difference between salary exempt and non-exempt, and the reward system that Jessica uses in her own company. By the end of the episode, you will be clear on how to compensate your installers and admins based on their job responsibilities.
    Pick It Apart
    [7:17] Jessica and LuAnn discuss having check-ins and agreements with subcontractors.
    [10:52] Jessica explains how window treatment professionals typically pay W-2 installers.
    [18:00] The difference between a salary exempt and salary non-exempt employee.
    [21:00] How it works when installers work off commission.
    [27:08] The way you can pay the showroom administrators.
    [31:53] Jessica explains what rewards should be offered to employees.
    [54:30] Jessica offers advice on how to present a monetary reward to an employee.
    [1:07:49] Jessica shares the incentive bonuses she offers admin.
    LuAnn and Jessica Harling's Ah-Ha Moments
    “Once an hourly employee hits $30 an hour, you should start to consider making their salary because it means they're more skilled and technical. They have more responsibility when they're getting paid that rate.” - Jessica Harling
    “Any responsibilities an employee has that affect your company’s financial bottom line would make them a salary-exempt employee.” - Jessica Harling
    More About Jessica Harling

    With unwavering conviction, Jessica Harling can break down complex decisions to simplify an action plan. Her dynamic problem-solving can confront potential obstacles proactively and energize any team, making others feel valued to achieve their ambitious company goals. She is the founder of Behind the Design, a People Operations company that enthusiastically collaborates with leadership to build dream teams! From recruiting to training and process development, their intuition for creating strong emotional connections discovers and nurtures rockstar talent with established streamlined processes that impact the company’s bottom line.
    Connect with Jessica Harling
    Website
    Instagram 
    Facebook 
    LinkedIn
    What’s new with LuAnn Nigara
    The Power Talk Friday Tour
    Watch the Docuseries!
    http://www.luannnigara.com/cob
    Get The Goodies!
    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
    To Get on LuAnn’s Email List, text the word designbiz to 444999!
    Purchase LuAnn’s Books Here:
    Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
    Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
    Book 2: A Well-Designed Business – The Power Talk Friday Experts
    Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
    Connect with LuAnn Nigara
    LuAnn’s Website
    LuAnn’s Blog
    Power Talk Friday
    Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
    Other Resources Mentioned
    Exciting Windows! 20th Annual Conference
     
    WCAA 2024 Jill Robson Memorial Scholarships
     
    International Window Coverings Expo (IWCE)
     
    Other Shows Mentioned:
    WTFP 254: Jessica Harling: Confronting or Firing Family Members in Your Business
     
    WTFP 256: Jessica Harling: Firing a Family Member Part 2: 9 Tips to Make it as Painless as Possible
     
    WTFP 182: Jessica Harling: Training with Purpose: Effective Strategies for Training New Employees
     
    AWDB 760: Jessica Harling: The 7 Step Sales Process for Interior Designers and Window Treatment Professionals

    • 1 hr 24 min
    Jessica Harling: Compensation Strategies: Part 1- Salespeople

    Jessica Harling: Compensation Strategies: Part 1- Salespeople

    Today With Jessica Harling:
    Today on Window Treatments for Profit, Jessica Harling, founder of Behind the Design, is back for a deep dive into the world of compensation strategies for your window treatment business.
    In this episode, Jessica breaks down the four main compensation models for salespeople: gross sale flat percentage, gross profit flat percentage, base plus commission, and sliding scale based on profitability. We explore the pros and cons of each approach and share real-world examples to help you determine the best fit for your team.
    Pick It Apart
    [3:31] Jessica explains gross sale flat percentage commission — the most common and traditional compensation model.
    [16:46] Jessica introduces the gross profit flat percentage model.
    [21:57] LuAnn and Jessica discuss the base plus commission model.
    [23:49] Jessica explains the fourth model — sliding scale commission.
    [31:09] LuAnn and Jessica discuss mindset and sliding scale commission.
    [41:09] Jessica speaks to the importance of choosing your compensation model and then putting it in writing so there is no confusion.
    LuAnn and Jessica Harling's Ah-Ha Moments
    “There's always room for a conversation, but…to sell it at that level comes from a strategy.” - LuAnn Nigara
    “You’ve got to take a look at these in a high-level category sense. And then break down the individual layers to say, ‘alright, this is what our final [commission] package is going to be.’ But…put it in writing so that there is no confusion.” - Jessica Harling
    More About Jessica Harling

    With unwavering conviction, Jessica Harling can break down complex decisions to simplify an action plan. Her dynamic problem-solving can confront potential obstacles proactively and energize any team, making others feel valued to achieve their ambitious company goals. She is the founder of Behind the Design, a People Operations company that enthusiastically collaborates with leadership to build dream teams! From recruiting to training and process development, their intuition for creating strong emotional connections discovers and nurtures rockstar talent with established streamlined processes that impact the company’s bottom line.
    Connect with Jessica Harling
    Website
    Instagram 
    Facebook 
    LinkedIn
    What’s new with LuAnn Nigara
    The Power Talk Friday Tour
    Watch the Docuseries!
    http://www.luannnigara.com/cob
    Get The Goodies!
    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
    To Get on LuAnn’s Email List, text the word designbiz to 444999!
    Purchase LuAnn’s Books Here:
    Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
    Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
    Book 2: A Well-Designed Business – The Power Talk Friday Experts
    Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
    Connect with LuAnn Nigara
    LuAnn’s Website
    LuAnn’s Blog
    Power Talk Friday
    Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
    Other Resources Mentioned
    Exciting Windows! 20th Annual Conference
     
    WCAA 2024 Jill Robson Memorial Scholarships
     
    International Window Coverings Expo (IWCE)
     
    Other Shows Mentioned:
    AWDB #634: Power Talk Friday: Jessica Harling: A Specific Process for Onboarding a New Hire
    AWDB #760: Jessica Harling: The 7 Step Sales Process for Interior Designers and Window Treatment Professionals
    WTFP #61: Jessica Harling: The 7 Step Sales Process and 3 Proven Sales Techniques to be More Successful
    WTFP #67: Jessica Harling: The Art of Decision Making
    WTFP #84: Jessica Harling: Key Steps to Onboard & Train New Employees
    WTFP 182: Jessica Harling: Training with Purpose: Effective Strategies for Training New Employees
    WTFP #254: Jessica Harling: Confronting or Firing Family Members in Your Business
    WTFP #256: Jessica Harling

    • 55 min
    Vita Vygovska: Understanding the Challenges of Working with New Designers in the Window Treatments Industry

    Vita Vygovska: Understanding the Challenges of Working with New Designers in the Window Treatments Industry

    Today With Vita Vygovska:
    Welcome to Window Treatments for Profit! In this episode, I’m joined by my good friend, Vita Vygovska. Today we tackled the exciting, yet sometimes, tricky world of collaborating with new designers in the window treatment industry. We unpacked some key strategies to build strong partnerships with these rising professionals, ensuring success for everyone involved.
    More About Vita Vygovska

    Vitalia (Vita for short) Vygovska is an award-winning author, speaker, business coach, and window treatment specialist. Her company, Vitalia Inc Window Treatments, is a comprehensive fabrication, measurement, installation, and project management service. 
    Born and raised in Ukraine, Vita came to America via a Rotary Exchange program when she was 15 years old.  She received her bachelor’s degree in Marketing and Fashion Merchandising from Albright College, and started her window treatment business in 2006 after 10 years in “corporate America” in pursuit of happiness and achievement as an Entrepreneur. 
    Professionalism, honesty, and integrity are the backbone of her business philosophy. While growing her endeavor, Vita’s goal was to make her clients’ lives easier, knowing that at least the window coverings part of the project was under control and the homeowner was taken care of. 
    Today, providing concierge-level, white-glove service exclusively to interior designers who are ready to fly first-class in the world of window treatments is what Vitalia Inc is renowned for. Interior Designers love working with Vitalia Inc because of the superb communication, tech-driven and meticulously detailed processes, and high-quality product.
    As a seasoned professional in the realm of custom window treatments, soft furnishings, upholstery, and beyond, Vita offers a wealth of knowledge and support for the interior design community. Education and outreach are a large focus of her business. She provides opportunities for interior designers and workrooms to take advantage of her vast library of resources which include classes, workshops, Window Treatment Friday podcast episodes and “Vita’s Tips in Ten” with LuAnn Nigara, and Window Treatment Friday Live episodes on Facebook & Instagram.
    Vita lives in Richboro, Bucks County with her husband and life-long friend Vitali, their son Anton and daughter Anna. You can also spot her on a ballroom floor dancing cha-cha or a Viennese Waltz, or in a weekly Insanity boot camp class.
    Connect with Vita Vygovska

    Vitalia Inc.
    What’s new with LuAnn Nigara
    Watch the Docuseries!
    http://www.luannnigara.com/cob
    Get The Goodies!
    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
    To Get on LuAnn’s Email List, text the word designbiz to 444999!
    Purchase LuAnn’s Books Here:
    Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
    Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
    Book 2: A Well-Designed Business – The Power Talk Friday Experts
    Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
    Connect with LuAnn Nigara
    LuAnn’s Website
    LuAnn’s Blog
    Power Talk Friday
    Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
    Other Shows Mentioned
    WTFP #261: Vita Vygovska: Production Workroom Vs Concierge Workroom
    Other Resources Mentioned
    Exciting Windows! 20th Annual Conference
     
    WCAA 2024 Jill Robson Memorial Scholarships
     
    International Window Coverings Expo (IWCE)
     
    Window Treatment Friday Series

    • 53 min
    Vita Vygovska: Production Workroom Vs Concierge Workroom

    Vita Vygovska: Production Workroom Vs Concierge Workroom

    Today With Vita Vygovska:
    Welcome to Window Treatments for Profit! In this episode I’m joined by my good friend, Vita Vygovska, to discuss the differences between a full-service concierge workroom and a production workroom. We also talk about how full-service workrooms can respond when asked why they charge more than production workrooms. Either way, if you are a window treatment professional, you will learn all of the differences between the two types of showrooms. If you own a showroom, then you will learn how to answer that dreaded question.
    Pick It Apart
    [5:24] Vita explains the differences between a full-service concierge workroom compared to a production/track workroom.
    [9:31] The core skills a production workroom has compared to the concierge.
    [14:03] What a full-service workroom does during the estimate stage.
    [17:41] The process of the expediting stage for a full-service workroom.
    [24:58} You are at will to explain to a client why you charge more as a full-service workroom.
    LuAnn and Vita Vygovska's Ah-Ha Moments
    “A Full-service concierge workroom does everything a production workroom does, except their services extend through the last step of the window treatment.” - Vita Vygovska
    “I can say with high confidence that when you work with a full-service workroom, the amount of care, attention, and vested interest in the relationship is a lot higher.” - Vita Vygovska 
    More About Vita Vygovska

    Vitalia (Vita for short) Vygovska is an award-winning author, speaker, business coach, and window treatment specialist. Her company, Vitalia Inc Window Treatments, is a comprehensive fabrication, measurement, installation, and project management service. 
    Born and raised in Ukraine, Vita came to America via a Rotary Exchange program when she was 15 years old.  She received her bachelor’s degree in Marketing and Fashion Merchandising from Albright College, and started her window treatment business in 2006 after 10 years in “corporate America” in pursuit of happiness and achievement as an Entrepreneur. 
    Professionalism, honesty, and integrity are the backbone of her business philosophy. While growing her endeavor, Vita’s goal was to make her clients’ lives easier, knowing that at least the window coverings part of the project was under control and the homeowner was taken care of. 
    Today, providing concierge-level, white-glove service exclusively to interior designers who are ready to fly first-class in the world of window treatments is what Vitalia Inc is renowned for. Interior Designers love working with Vitalia Inc because of the superb communication, tech-driven and meticulously detailed processes, and high-quality product.
    As a seasoned professional in the realm of custom window treatments, soft furnishings, upholstery, and beyond, Vita offers a wealth of knowledge and support for the interior design community. Education and outreach are a large focus of her business. She provides opportunities for interior designers and workrooms to take advantage of her vast library of resources which include classes, workshops, Window Treatment Friday podcast episodes and “Vita’s Tips in Ten” with LuAnn Nigara, and Window Treatment Friday Live episodes on Facebook & Instagram.
    Vita lives in Richboro, Bucks County with her husband and life-long friend Vitali, their son Anton and daughter Anna. You can also spot her on a ballroom floor dancing cha-cha or a Viennese Waltz, or in a weekly Insanity boot camp class.
    Connect with Vita Vygovska

    Vitalia Inc.
    What’s new with LuAnn Nigara
    LuAnn University - Registration is now OPEN for the Winter 2024 semester!
    Watch the Docuseries!
    http://www.luannnigara.com/cob
    Get The Goodies!
    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
    To Get on LuAnn’s Email List, text the word designbiz to 444999!
    Purchase LuAnn’s Books Here:
    Book 1: The Making of A Well – Designed Business: Turn I

    • 48 min
    Disruptor Alert: Life Was Never Meant to Be A Struggle - The Role Window Treatments Play in Our Unconscious Minds

    Disruptor Alert: Life Was Never Meant to Be A Struggle - The Role Window Treatments Play in Our Unconscious Minds

    Today With Fawn Chang:
    Today on Window Treatments for Profit, I am joined by Fawn Chang, a behavioral interior designer, color expert and industry insider. She is sharing how our environments impact our well-being, how window treatments play a crucial role, and how we can position ourselves as consultants for healthier living spaces. Fawn has inspired audiences around the world — teaching how the brain and body interact with our surroundings, and today she is bringing insight on how to create spaces that don't just look beautiful, but actually enhance our health, wealth, and happiness…and how to sell them too.
    Pick It Apart
    [2:27] Fawn introduces ‘wellness real estate’ and how wellness window treatments can be incorporated.
    [13:29] Fawn and LuAnn discuss biophilia, its positive impacts in an environment, and how window treatment professionals can capitalize on this.
    [19:49] LuAnn asks Fawn how to counsel consumers on circadian rhythms and the ideal room darkening window treatments.
    [24:31] Fawn explains how our bodies and subconscious minds are always reading and reacting to our environments, and the implications of the low-level stress they can cause.
    [31:02] Fawn and LuAnn discuss body language and best practices when it comes to body language and sales.
    [50:59] LuAnn reiterates the tools she and Fawn discussed, and shares how these can make you — the window treatment professional — more valuable to interior designers and worth a higher rate.
    LuAnn and Fawn Chang's Ah-Ha Moments
    “The outside is always moving in a fashion that is more random than what we see on the our screens, right? That calms the body that puts us into our rest, restore, digest, create, and play mode. We have access to higher order thinking in our brain. We have access to the healing aspects of our body, and then…as long as it's tracking the sunlight, our body’s rhythms can train to where they're meant to be.” - Fawn Chang
    “[In interior design] biophilia feels very normal now, but I have never ever thought about how window treatment people should be capitalizing and leveraging it.” - LuAnn Nigara
    “Our body and unconscious mind is reading the environment about eight-and-a-half seconds before our thinking mind is aware…Your unconscious reads it, evaluates it, qualifies it.” - Fawn Chang
    “Embracing Biophilia design and wellness design and having it as another tool in our toolbox as window treatment professionals — we're going to be more important to interior designers. And…consumers will pay easily up to 20% more for products when wellness design is important to them…when it matters to that person, they will pay more.” - LuAnn Nigara
    “We're not trying to manipulate somebody, we're actually trying to create a connection. That's the whole basis of of sales, and all of this — talking about the neuroscience of having someone feel comfortable in their own house so that you can get to the next level of the sales conversation with them. It's looking for a genuine beginning of a relationship.” - LuAnn Nigara 
    More About Fawn Chang
    With over 2500 presentations delivered to audiences internationally, Fawn inspires and shifts perceptions that change lives.  She has a remarkable ability to allow her audience to see how the brain/body work and how to make simple changes for better business, better health, wealth, longevity and more profit.  
    Fawn’s passion is people and she knows that life was NEVER meant to be a struggle.  Using neuroscience, she shows how the human spirit in each of us is confounded by what is in our environment, which speaks to the unconscious mind creating our behavior.  Our true nature begs to be brought forth but is locked within our environments.  
    Fawn delivers easily digestible, practical and easy-to-implement actionable tips and tools, backed by modern science, ready for immediate application enjoyable, approachable and understandable all with delightful humor.
    F

    • 1 hr 8 min

Customer Reviews

4.9 out of 5
19 Ratings

19 Ratings

Fawn Chang ,

Great Podcast!

Luann is brilliant and funny, a wonderful combination as she shares how to’s of making our spaces and businesses more enjoyable, efficient and profitable — and fun! The frosting on top.

RMunster ,

Good Stuff!!

LuAnn’s podcast is full of amazing information, knowledge, experiences, and more. My whole team shares different episodes and we all get so much out of it!!

Well designed business ,

A Well Designed Business

Wow ! What an incredible conversation, Luann conducts a thorough and thoughtful interview designed to provide her audience with maximum value. Because She knows her audience so well she knows exactly what questions to ask on their behalf .

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