Can I Ask You One Question‪?‬ Steve Vargo

Where can you automate systems? Where are processes breaking down? How do I achieve better time management?  In this episode, Dr. Brianna Rhue shares how processes allow her to play more offense and less defense!

Everyone has a story. Everyone. Sometimes your story can help someone else… if you’re open to sharing it. In this episode, Dr. Rob Kloepfer shares his story, and shows how a story can enhance patient care.

Doctors have a love-hate relationship with online reviews. A positive review can be great marketing. A poor review can be damaging to the practice. Sometimes a practice earns that negative review, but there are also times there may have been a misunderstanding or the patient is not being true to the facts and the office feels compelled to reply. This might not be a problem in other industries, but healthcare has a thing called HIPAA!

Heather Irving, Director of Customer Success for Abyde, walks us through the Do's and Don'ts.

You're never too young to start planning your retirement. But, how much money do you need to retire? In this mini-interview, Natalie Schmook of Hayes Wealth Advisers breaks down the main considerations and explains the “4% Rule”.

In this episode I interview David Priemer, author of the bestselling book Sell the Way You Buy.

Whether it’s you or your staff, at some point we all hear, “Wow, that sounds expensive!”

David discusses how to respond with empathy and gain a better understanding of the patient's real concerns, which may or may not be price.

Something most leaders have to navigate at some point, people on their team don’t always get along. Some if this is normal and manageable, but sometimes, if not properly managed, it becomes detrimental to the business and office culture. In this episode I interview workplace communication specialist Devon Climer, MA, CCC-SLP about this very common business leadership challenge. Learn more about Devon at devonclimer.com