Banking Transformed with Jim Marous Evergreen Podcasts

In September of 2020, we interviewed Colin Walsh just after Varo became the first challenger bank to receive a national bank charter. So much has happened in banking and the economy over the past two years and especially since the collapse of Silicon Valley Bank, impacting both traditional and non-traditional financial institutions.
After a major funding round last year, Varo made a number of major changes to respond to competitive and marketplace challenges, including a reduction in marketing expenses and staff, a refocus on product innovation, and a focus on existing customer engagement.
We revisit Colin Walsh, founder and CEO of Varo on the Banking Transformed podcast. In this episode, Walsh discusses the opportunities and challenges Varo has faced, and provides insight into the future of Varo and neobanks in a world disrupted by the recent events at Silicon Valley Bank.

This episode of Banking Transformed is sponsored by Microsoft:
See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.
More at Microsoft.com/financialservices

This Episode of Banking Transformed is sponsored by FIS
How do you find your feet on ground that’s constantly shifting?
You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad.
Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report
FIS. Advancing the way the world pays banks and invests.

While every financial institution talks about digital transformation, the process is never easy. Melding modern solutions with legacy processes requires focus, commitment, and the support of people across the entire organization.
Research by the Digital Banking Report finds that digital transformation is the most difficult at organizations with assets from $50B - $500B. This is often due to legacy leadership that finds change to be more difficult than anticipated and a financial commitment that is tough to commit to.
We have Melissa Stevens, EVP and Chief Marketing Officer at Fifth Third Bank on the Banking Transformed podcast. Melissa shares the digital transformation journey at Fifth Third and the lessons learned along the way.


This episode of Banking Transformed is sponsored by Microsoft:
See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.
More at Microsoft.com/financialservices

This Episode of Banking Transformed is sponsored by FIS
How do you find your feet on ground that’s constantly shifting?
You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad.
Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report
FIS. Advancing the way the world pays banks and invests.

Financial institutions of all sizes are reinventing themselves by digitally transforming every part of their business with technology, data, automation, and AI. They are breaking down internal silos and connecting functions and data across the value chain — creating new ways of operating and serving customers and their people.
Leading banks recognize they need to accelerate change — not only to compete but to find new paths to growth.
I am excited to have Michael Abbott, senior managing director and global banking lead for Accenture back on the Banking Transformed podcast. We will be discussing how banks and credit unions are disrupting existing paradigms and rethinking their paths going forward.

This episode of Banking Transformed is sponsored by Microsoft:
See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.
More at Microsoft.com/financialservices

This Episode of Banking Transformed is sponsored by FIS
How do you find your feet on ground that’s constantly shifting?
You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad.
Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report
FIS. Advancing the way the world pays banks and invests.

The economy has been top of mind for consumers throughout 2022 and into 2023. In a survey by PSCU, nearly nine in ten consumers stated they were worried about the economic outlook, while three-quarters also reported they were concerned about their personal finances.
In response to economic uncertainty, consumers want choice and variety when making purchases and transacting. In fact, most consumers said they are using a greater variety of payment methods than they did a few years ago, including digital payment options.
We have Tom Pierce, CMO of PSCU on the Banking Transformed podcast. He shares the results of the most recent Eye on Payments study done by PSCU and provides insights into how financial institutions can better serve members and customers.


This episode of Banking Transformed Solutions is sponsored by PSCU
Through this annual research, discover how PSCU explores the factors that influence consumers when it comes to their choice and usage of different payment methods, how these factors may vary among different life stages and economic events, and how credit unions can better serve their members and optimize their offerings to adapt to these evolving preferences and needs – both now and in the future.
 Visit www.pscu.com/eye-on-payments for more information.

Customers are more likely to engage with their bank or credit union if contacted in a timely manner on their preferred communications platform. More than ever, these channels are highly personalized digital options.
Be it text, video, audio, secure chat, or social messaging, consumers want their financial institution to stay connected with them at every point of their financial journey. The challenge for financial institutions is how to implement a digital communication strategy that is secure and compliant.
We have Ashish Garg, Co-Founder and CEO of Eltropy on the Banking Transformed show today. Ashish discusses the many ways that financial institutions have used digital messaging to improve engagement and revenue opportunities.


This episode of Banking Transformed Solutions is sponsored by Eltropy
Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution. Using Eltropy’s platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology.
Visit www.eltropy.com for more information.

Banking will never return to the way things were done in the past. Continuous disruption is the new norm. The mission is to become more resilient and to benefit from the change that surrounds us.
How can banks and credit unions navigate the intentional evolution of financial services while continuing the existing execution of engagement with customers? In other words, creating new business models from within what already exists.
I am excited to have Brant Cooper, author of the book, ‘Disruption Proof’ on the Banking Transformed podcast. He will discuss the 5 elements required for organizations to be able to deal with accelerated change today and in the future.


This Episode of Banking Transformed is sponsored by FIS
How do you find your feet on ground that’s constantly shifting?
You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad.
Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report
FIS. Advancing the way the world pays banks and invests.