Lifetime Value: The Customer Success Show Dillon Young

Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the "help me help you" strategy.

Bob Mathers gained some perspective recently. And it forced him to ask the question: "Does your job love you back?"

What has struck you lately with its lack of taste, variety, and creativity? The guys share theirs, customer success or otherwise!

Joe Di Grande, founder of the aptly named Joe Does Tech Touch, tells the crew why it all starts (and ends) with clean data.

Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste.

Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams. Who owns what? Who runs the show? How can a customer success manager serve his peers and his customers simultaneously?