Captive Conversations, The Hospitality Podcast

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Captive Conversations, The Hospitality Podcast

🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟 #HospitalityTech #CaptiveConversations

  1. Chris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on Toast

    4 DAYS AGO

    Chris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on Toast

    Chris Fletcher from Tech on Toast unveils the exhilarating rollercoaster of emotions that come with hosting major hospitality events, comparing the tension to launching a new restaurant. Despite the nerves, the event was a triumph, thanks to the unwavering support from a network of partners and operators. Chris discusses the exciting road ahead for his company, highlighting the growth of his team with new roles in recruitment and direct sales to better serve their tech clientele. As we chat, Chris hints at intriguing expansion opportunities—potential new markets beckon on the horizon. We dive into the art of tech platform integration, where creating a seamless marketplace involves overcoming compliance and partnership challenges. Chris details the importance of selecting trustworthy partners and the necessity of live references to establish credibility. Through the lens of change management, we examine the obstacles posed by integrating technologies like POS systems in the ever-evolving payment landscape. As we wrap up, the conversation shifts to future growth, emphasizing the role of community feedback in refining offerings and exploring global collaborations, including potential networking ventures in Europe and a content deal with IF TV in America. Takeaways Event days can be stressful and challenging for organizers.The importance of ensuring attendees have a good experience.Growing a team brings both opportunities and challenges.Building quality relationships is crucial in the tech and hospitality sectors.Community building is essential for success in hospitality.Future projects aim to enhance the hospitality experience.Feedback from events is vital for improvement.Change management is a significant challenge in the industry.Agile eventing requires careful planning and execution.Operators need to feel energized and engaged at events. #Hosting, #IndustryEvents, #Restaurant, #Triumph, #Support, #Network, #Partners, #Operators, #CompanyGrowth, #TechPlatformIntegration, #SeamlessMarketplace, #Compliance, #PartnershipChallenges, #TrustworthyPartners, #LiveReferences, #ChangeManagement, #POSSystems, #PaymentLandscape, #FutureGrowth, #CommunityFeedback, #RefiningOfferings, #GlobalCollaborations, #NetworkingVentures, #ContentDeal, #TechSales, #BootCamp, #TechClients, #Recruitment, #DirectSales, #GDPRStandards, #BoostButton, #MarketingEfforts, #Investors, #TrustedRelationships, #Operators, #GatheringFeedback, #Surveys, #InternationalPartners, #AgileEvents, #ExpandingMarkets, #RefiningOfferings, #NewRegions

    23 min
  2. Sam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with Candid

    JAN 31

    Sam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with Candid

    In this episode, we’re diving into the future of hospitality hiring with Sam Brown & Nick Holroyd-Doveton from Candid Hospitality—the game-changing platform shaking up recruitment. Forget the old-school hiring process—Candid is breaking barriers with blind hiring, anonymous candidate profiles, and AI-driven matchmaking. Their ethos? It’s all about the Three C’s—Culture, Competencies, and Compensation—ensuring businesses find the right people, and candidates land roles that truly fit. We chat about: ✔️ How Candid Hospitality started and the "Eureka" moment behind it ✔️ The flaws in traditional recruitment (spoiler: bias and high costs) ✔️ Why anonymity is the key to unlocking hidden talent ✔️ The power of tech in hospitality hiring ✔️ And, of course, some hilarious behind-the-scenes moments from building the platform! If you're in hospitality, tech, or just love a good startup story, this one's for you! 🚀 🎧 Hit play, subscribe, and let’s redefine hospitality hiring! Tune in - Links below 👇 👉 Spotify 🎙 https://creators.spotify.com/pod/show/captiveconversations/episodes/Sam-Brown--Nick-Holroyd-Doveton---Beyond-Bias-Revolutionising-Hospitality-Recruitment-with-Candid-e2u2hgk 👉 Youtube 📹 https://youtu.be/eqc-rr1vgaw Pod Answers: 🌟Best Hospitality Experience - Dishoom, Ember 🌟Best Hospitality Tech - Joli, Guestwise 🌟Best Restaurant - Hickory's Smokehouse 🌟Best Burger - Black Bear Burger 🌟Best Hotel - New York-New York Hotel & Casino Last Vegas 🔗 Links to check out from the show notes: 📣 Candid Hospitality https://www.candidhospitality.co.uk #Hospitality, #Innovation, #Branding, #Technology, #GuestExperience, #Authentic, #Storytelling, #BrandBuilding, #PersonalAnecdotes, #Narrative, #EmotionalConnection, #CustomerJourney, #ProfessionalRelationships, #COVID-19, #StrategicPivots, #OrderlyPlatform, #Resilience, #Adaptability, #CandidHospitality, #Recruitment, #Culture, #Competencies, #Compensation, #AITechnology, #ChatGPT, #BusinessOperations, #ExecutiveRoles, #Brainstorming, #BusinessIdeas, #SubconsciousBias, #Candidate-EmployerMatchmaking, #Tech-DrivenHospitalityBusiness, #InnovativeRecruitmentStrategies, #Community, #Collaboration, #Authenticity, #HospitalityCulture, #Retail, #CommunicationSkills, #HumanInteractions, #AI, #TraditionalExecutivePositions, #Agility, #Adaptability, #RecruitmentProcess, #PassiveCandidates, #WishList, #BlindHiring, #AnonymousCandidateProfiles, #FeedbackLoops, #CommunityNetworks, #PodcastRecording, #BusinessPartnership

    1h 37m
  3. Matt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in Hospitality

    JAN 23

    Matt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in Hospitality

    This episode explores how Krowd, a hospitality technology company, is reshaping digital engagement in the industry. Matt Ford and Jonny Fox share their journey into hospitality, from their early hands-on experiences in restaurants and bars to leading digital transformation in the industry. Their careers have taken them from the front lines of service to pioneering tech-driven solutions, proving that a passion for hospitality, combined with innovation, can reshape the way businesses engage with customers." A major focus is on Krowd’s role in modernising hospitality through technology. The conversation highlights how Krowd started as a restaurant recommendation platform in the UAE before evolving into a loyalty aggregator for banks and businesses. The platform enables restaurants and hospitality brands to leverage customer data more effectively, providing real-time insights into guest behaviors and preferences. Krowd integrates with payment systems and loyalty programs, allowing businesses to offer personalized incentives beyond traditional discounts. The podcast introduces their latest feature Insta Rewards, a game-changing innovation developed by Krowd that provides instant cashback at the point of sale, removing friction from loyalty programs. Partnering with major financial institutions like Mastercard and American Express, Krowd is simplifying customer engagement and retention. Looking ahead, the launch of CardLinked Loyalty in 2025 will further revolutionise hospitality by linking transaction data with personal identifiers, enabling hyper-personalized offers. The episode wraps up with reflections on favorite dining and hotel experiences, reinforcing the power of storytelling in hospitality brand-building. 🎧 Episode Highlights: (20:27) - Career Journey (24:42) - Digital Transformation (32:39) - Technology Shifts (40:02) - Loyalty Programs in Hospitality (52:05) - Instant Rewards and CardLinked Loyalty Tune in - Links below 👇 👉 Spotify 🎙 https://lnkd.in/eS8Np9Az 👉 Youtube 📹 https://lnkd.in/edbfqh8r Pod Answers: 🌟Best Hospitality Experience - Per Se, Le Manoir aux Quat'Saisons, A Belmond Hotel 🌟Best Hospitality Tech - Airship , Acteol 🌟Best Restaurant - Trinity restaurant , Good Earth Restaurant 🌟Best Burger - Five Guys Europe , McDonald's 🌟Best Hotel - The Dorchester , The New York EDITION 🔗 Links to check out from the show notes: 📣 Krowd https://www.krowdit.com 📣 Airship https://www.airship.co.uk 📣 Acteol https://www.acteol.com #Hospitality, #DreamEstablishments, #FoodTruck, #Movie"Chef", #PersonalStories, #ProfessionalInsights, #Creativity, #Innovation, #CareerPathways, #IndustryInsights, #DigitalTransformation, #CRMSystems, #DataUtilization, #CustomerExperiences, #CareerNarratives, #Marketing, #IT, #Automation, #DataSegmentation, #MarketingEfficiencies, #TechnologyIntegration, #ReservationSystems, #APIs, #LoyaltyPrograms, #InnovativeBusinessStrategies, #InstantRewards, #CardLinkLoyalty, #CashbackModel, #Collaboration, #Culinary, #HotelFavorites, #MemorableGuestExperiences, #EmotionalTies, #Storytelling, #BrandBuilding

    1h 9m

  4. JAN 17

    Boost Hospitality Success: CRM, Upselling & Industry Insights with James Mobbs & Kieron Bailey

    🎙️ Welcome to Clips – Your Weekly Hospitality & Tech Insights! 🎙️ In this episode, we kick things off with an insightful chat with James Mobbs (Mr. CRM & Data) on how to set your restaurant or hospitality business up for success in Q1. From revenue-boosting strategies to must-have tools, James shares expert advice to keep you ahead of the game. Next up, we sit down with the legendary Kieron Bailey, a content powerhouse with more podcast hours than we can count! We dive into the art of upselling—how to do it right and why something as simple as "Would you like a brew with that?" can make all the difference. 🔥 Coming Next Week: We’re back with our usual Captive Conversations podcast, featuring a deep dive with Matt and Jonny from KROWD, exploring how they’re shaking up the hospitality tech scene. 📌 Useful Links: 👉 Hospitality Apprenticeships 👉 We Are Openr 🔔 Don’t forget to like, subscribe, and hit the bell for more expert insights! #Hospitality #CRM #Upselling #RestaurantSuccess #Podcast

    47 min
  5. Rich Wright - From Ski Slopes to Tapas Bars: A Journey in Hospitality

    JAN 9

    Rich Wright - From Ski Slopes to Tapas Bars: A Journey in Hospitality

    Join us for a chat with Rich from Tenzo, where unexpected adventures meet the rhythm of hospitality. Rich shares his spontaneous trip to a Hilltop Hoods concert in London and the timeless wisdom from his music teacher to "slow down," offering fresh perspectives on personal and professional challenges. From the vibrant music scene in Méribel to London’s bustling hospitality life, Rich’s journey blends rhythm and resilience. We explore creating home-like guest experiences, the role of passionate staff, and the importance of adapting tech solutions, all while navigating post-COVID challenges. Rich’s career transformations, from diverse jobs to embracing new tech in mountain resorts, highlight adaptability and community. His story is a testament to resilience, growth, and the courage to slow down and savour life’s moments. 🎧 Episode Highlights: (06:19) - The Impact of Hospitality Innovation (15:56) - Life-Changing Moment (27:31) - Building Community Through Experiences (42:03) - Navigating Tech Stack and Change Management (53:14) - Career Change in Hospitality (01:02:40) - Industry Insights and Innovations Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/rxxz-zkM5bo Rich's Answers: 🌟Best Hospitality Experience - Copiña, Meribel 🌟Best Restaurant - Copiña 1650 Courchevel 🌟Best Burger - Bad Boy at Jack'S & Chez Beef 🌟Best Hotel - Hôtel Les Grangettes 🔗 Links to check out from the show notes: 📣 Copiña 📣 Les Grangettes 📣 European Pubs 📣 Tenzo #Hospitality, #LiveMusic, #HospitalityInnovation, #COVID19, #TechStack, #CareerChange, #Community, #Adaptability, #Communication, #ProjectManagement, #SkiResort, #TechSolutions, #HouseParty, #PersonalGrowth, #Expatriate, #HospitalityIndustry, #Seasonal, #Skiing, #Snowboarding, #Management, #PersonalConnection

    1h 21m
  6. Jon Horsfield - From Terminals to Tablets: Hospitality's Tech Transformation

    12/20/2024

    Jon Horsfield - From Terminals to Tablets: Hospitality's Tech Transformation

    Unleash the Future of Hospitality Featuring Jon Horsfield from Centegra We kick things off by diving into the core of our conversation focused on the hospitality industry. Jonn recounts a memorable experience at the Ivy in Manchester, setting the tone for our exploration of exceptional service and cutting-edge hospitality technology, with a special nod to Sam Brown and his company, Candid, for their innovative solutions. We promise an enlightening exploration of the evolution in hospitality tech, from the early days of T1000 terminals to the iPads that have become synonymous with modern dining experiences. John offers a candid look at navigating career challenges and the resilience required to stay ahead in the ever-changing world of point-of-sale systems. Partnerships with notable brands like Leon and Chilango illustrate the importance of collaboration and secure data integration. We uncover the strategic decisions that fuelled technological advancements, illustrating the vibrant adaptability within the industry. As we journey through the closing segments, we touch on the strategic acquisition of Centegra by SSA Ventures, spotlighting the exciting expansion into new markets. A look into the world of self-service with Mashgin reveals the fascinating potential of automated checkout systems, offering a glimpse into the future of effortless transactions. We wrap up with a serene tale of a getaway to Florence, reflecting on the joys of simplicity and balance. Tune in for a comprehensive view of the hospitality landscape, filled with personal reflections, industry insights, and innovative breakthroughs. Highlights (00:29) Industry Insights and Experience (13:29) Tech Evolution in Hospitality (20:39) Technology Changes (26:17) Data Consolidation and Integration (33:55) Evolution of Hospitality Tech (39:44) Venture Partnership in SSA Group (47:30) Hospitality Support Excellence (01:03:21) Revolutionary Self-Service Automated Checkout Tune In - Links Below 👇 👉 Spotify 🎙 👉 Youtube 📹 Jon's Answers: 🌟Best Hospitality Experience - The Ivy Brasserie 🌟Best Hospitality Tech - Candid Hospitality 🌟Best Restaurant - Olive Thea Restaurant, Skiathos, Stephanies by Stephanie Alexander 🌟Best Burger - Patty & Bun 🌟Best Hotel - Hotel Mulino di Firenze 🔗 Links to Check Out from the Show Notes: 📣 Centegra 📣 SSA Group 📣 Cinchio Solutions #HospitalityIndustry, #Technology, #Point-of-Sale, #DataConsolidation, #CloudComputing, #CustomerSupport, #Self-Service, #AutomatedCheckout, #StrategicPartnerships, #Innovation, #ServiceAccessibility, #BrandConsistency, #DataIntegration, #UserExperience, #VenturePartnership, #TechnologyGap, #SupportExcellence, #RevolutionaryTechnology, #RelaxingRetreat, #Balance

    1h 15m
  7. Robbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in Hospitality

    12/13/2024

    Robbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in Hospitality

    Podcast Episode - Robbie Francis Podcast Episode: Revolutionising Customer Experience with Robbie Francis Join us for an enlightening conversation with Robbie, the visionary founder of ePosability, as we explore the dynamic shifts in customer interactions within the digital landscape. Robbie shares his unique insights on how restaurateurs can harness technology, moving beyond the outdated one-size-fits-all service models. Through his experiences, we uncover the transformative impact of innovative solutions like Bao, which enable customers to personalise their dining experiences. This episode sheds light on the evolving expectations in the post-COVID world, emphasising the importance of adaptability and customer-centric approaches in today's tech-driven environment. Our journey through the tech industry offers a fascinating glimpse into the early days of iPad POS systems and the competitive forces that shaped them. With stories of notable companies like Revel and influential figures such as Christoph and Woody, we uncover the delicate balance between competition and innovation. Robbie reflects on the rise and fall of these tech giants, highlighting lessons learned from their successes and challenges. The narrative touches on the technological advancements that pushed the boundaries of POS systems, offering listeners an intriguing perspective on the evolution of this critical industry. As we transition from tech to hospitality, Robbie candidly shares his personal journey, from working in South African restaurants to managing IT services for retail giants. His experiences underscore the necessity of strategic pivots and financial management in building a successful business. Throughout the episode, Robbie emphasises the importance of strong foundational architecture, adaptability, and relentless customer focus. By sharing these captivating stories and insights, we weave a compelling blueprint for success that resonates with entrepreneurs and tech enthusiasts alike. Join us for an engaging exploration of innovation, resilience, and the pursuit of excellence in the ever-evolving business landscape. 🎧 Episode Highlights: 0:28:37 - Seizing Opportunity in Business (62 Seconds) 0:42:24 - Business Evolution and Success Story (103 Seconds) 0:46:04 - Building a SAS Model With Team (132 Seconds) 1:07:55 - Navigating Growth and Acquisition With Lightspeed (97 Seconds) 1:11:34 - Business Spin-Off and Product Beta Testing (58 Seconds) 1:19:45 - The Importance of Tech Stack (42 Seconds) Tune In - Links Below 👇 👉 Spotify 🎙 👉 Apple 🎙 👉 YouTube 📹 Carey's Answers: 🌟 Best Hospitality Experience - Roji 🌟 Best Hospitality Tech - Tenzo, StoreKit 🌟 Best Restaurant - Willobys, V&A South Africa 🌟 Best Burger - Fat Hippo 🌟 Best Hotel - The 12 Apostles, Cape Town 🔗 Links to Check Out from the Show Notes: 📣 ePosability 📣 Tenzo 📣 StoreKit #DigitalLandscape #CustomerInteractions #Technology #Personalization #DiningExperiences #CustomerCentric #TechDriven #iPadPOSSystems #InnovativeSolutions #HospitalityIndustry #Entrepreneurship #TechEnthusiasts #BusinessGrowth #FinancialManagement

    1h 42m
  8. Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

    12/06/2024

    Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

    Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement Join us as we welcome Carey, the founder of Guestwise, who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation. We explore Carey’s time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment solutions for hospitality. Carey’s story is a testament to the power of innovative thinking and adaptability in transforming challenges into opportunities. The conversation ventures into the exciting realm of personalised marketing within the hospitality ecosystem. By integrating e-commerce strategies, we examine how online and physical retail can enrich customer journeys and engagement. Carey sheds light on leveraging AI, machine learning, and integration platforms to revolutionise customer experiences—from upselling strategies to the future of virtual assistants and CRM systems. Whether it's enhancing server interactions or optimising customer conversion paths, Carey’s insights reveal the transformative impact of technology on the hospitality landscape. Highlights (08:08) Entrepreneurial Journey and Tech Innovation (12:29) Evolution of Integration Platforms (28:03) Marketing Through the Customer Journey (39:11) Leveraging Technology for Upselling Strategy (45:33) Optimising Customer Journeys for Conversion (58:45) Enhancing Server Experience With Technology Tune In Links below 👇 👉 Spotify 🎙 👉 YouTube 📹 Carey’s Answers 🌟 Best Hospitality Experience: Toby Carvery 🌟 Best Hospitality Tech: Vita Mojo, Eagle Eye 🌟 Best Restaurant: The Ned 🌟 Best Burger: Honest Burgers 🌟 Best Hotel: Hotel in Punta del Este 🔗 Links to Check Out From the Show Notes: 📣 Guestwise 📣 Vita Mojo 📣 Eagle Eye #Hospitality, #Technology, #BritishCuisine, #VirtualMaitreD, #RestaurantIndustry, #FamilyFriendlyDining, #TobyCarvery, #TechnologyInnovation, #DigitalSolutions, #PayAtTableTechnology, #PersonalisedMarketing, #Ecommerce, #CustomerJourney, #AI, #MachineLearning, #IntegrationPlatforms, #CRMSystems, #UpsellingStrategy, #ConversionOptimisation, #VirtualAssistants, #DataAnalytics, #FoodBloggers

    1h 8m
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🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟 #HospitalityTech #CaptiveConversations

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