Captive Conversations, The Hospitality Podcast

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Captive Conversations, The Hospitality Podcast

We're gearing up with our camera and mic to dive into the heart of the hospitality sector. We will connect with tech, operations gurus, and marketing leaders from the brands you admire. 🌟 🎙️ We're on a mission to uncover their personal journeys, brand stories, and unique paths these amazing people have taken into hospitality. It's time to shine a spotlight 🔦on the unsung heroes who make this industry amazing.

  1. Burgers, Bytes, and Brand Loyalty: Unpacking Digital Marketing

    NOV 1

    Burgers, Bytes, and Brand Loyalty: Unpacking Digital Marketing

    Gemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing. We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences. Our journey also takes a detour through Gemma's vibrant career path, from Harvey Nichols to a passion for food photography and digital marketing. We reminisce about the early days of navigating strict brand guidelines, the evolution from static images to vibrant videos on social media, and the joy of capturing authentic dining experiences. As we venture into the landscape of restaurant marketing amidst challenges, we look at Hawksmoor's transition to an e-commerce platform, underscoring the importance of teamwork and resilience. With discussions on Google's AI-powered search, SMS's cultural impact, and WhatsApp's marketing potential, our conversation highlights the future of digital marketing strategies. We wrap up with a nod to Honest Burgers' inventive collaborations with local suppliers, which create distinct and delectable menu options, proving that innovation and local partnerships remain at the heart of culinary success. 🎧 Episode Highlights: (00:29) Marketing Strategies and Smashed Burgers (12:59) Exploring Food Marketing Careers (26:06) Innovative Revenue Strategies During Challenges (30:55) Building Customer Data Platform for Loyalty (41:21) Google's AI Impact on Marketing Strategies (48:22) Effective Customer Conversion Channels Gemma's Answers: 🌟Best Hospitality Experience & Hotel - Smashed by Honest 🌟Best Hospitality Tech - Airship & Toggle 🌟Best Hotel - Ham Yard Hotel 🌟Best Restaurant - Dishoom, The Devonshire 🌟Best Burger - Five Guys 🔗 Links to check out from the show notes: 📣 Airship https://www.airship.co.uk 📣 Smashed by Honest Burgers https://www.honestburgers.co.uk/news/updates/honest-smashed-burgers/ #Food, #DigitalMarketing, #Ottolenghi, #Simple, #EmailMarketing, #CustomerLoyalty, #LoyaltyProgram, #CustomerData, #DigitalTools, #FoodPhotography, #BrandGuidelines, #SocialMedia, #SmartphonePhotography, #RestaurantMarketing, #Hawksmoor, #E-commerce, #Teamwork, #Resilience, #Google, #AI, #Search, #PPC, #SchemaMarkup, #Burgers, #LocalSuppliers, #CulturalDifferences, #SMSMarketing, #WhatsApp, #InnovativeTools, #DigitalMarketingStrategies

    49 min
  2. Unleashing the Power of Storytelling: Transforming Digital Hospitality

    OCT 25

    Unleashing the Power of Storytelling: Transforming Digital Hospitality

    It's episode 25 🙌 I was a little nervous for this one, having the amazing Shawn P Walchef on the podcast, the man, the GOAT, the legend. Shawn was one of the main drivers for myself and many others making content, story telling aswell and giving great advice on how to "be the show, not the commercial". I've been attending the Digital Hospitality community group for about a year, starting on Clubhouse and now on Linkedin Live (6pm UK Weds and Fri), this community is managed by Shawn and his team so please do come a long. I've also listend to a lot of his content, his own story is captivating and I wanted the opportunity to share this to our community. Shawn shares his hospitality journey, talking about the power of story telling, where he started in hospitality from a very young age washing dishes, to building a thriving BBQ business and creating Cali BBQ Media, creating amazing content with his own podcasts, content created for Toast and much more. His team team are the editing force behind some of the great hospitality podcasts out there! 🎧 Episode Highlights: ➡️ Unleashing the Power of Storytelling ➡️ Building Community Through Industry Impact ➡️ The Journey to Barbecue Success ➡️ Exploring Digital Marketing Strategies ➡️ Building Community and Sharing Stories ➡️ Building Community and Sharing Stories ➡️ and much, much more... Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/I1OcPtvn6hg Shawn's Answers: 🌟Best Hospitality Experience - The birth of his first Son at Mary Birtch Hospital 🌟Best Hospitality Tech - Toast POS 🌟Best Restaurant - Ichiban - Pacific Beach 🌟Best Burger - In-N-Out 🌟Best Hotel - Marriott Hotel - Nashville 🔗 Links to check out from the show notes: 📣 Cali BBQ Media https://calibbq.media 📣 Toast https://toasttab.com #Storytelling, #DigitalPlatforms, #HospitalityIndustry, #ContentCreation, #SocialMedia, #Podcasts, #Restaurant, #Community, #Entrepreneurship, #DigitalMarketing, #LinkedInLive, #Collaboration, #Technology, #Barbecue, #Success, #BusinessPartner, #HospitalityExperience, #PersonalGrowth, #UnexpectedChallenges, #DigitalPlayground, #Podcasting, #Live-Streaming, #QVC, #CaliBBQMedia, #Clubhouse, #UK, #Infrastructure, #Resilience, #PersonalConnections, #CulturalDifferences, #FoodChains, #FamiliarHotels, #JWMarriott, #BusinessVentures, #HighsandLows

    58 min
  3. Rethinking Hospitality: Tipping Trends and Tech Innovations

    OCT 22

    Rethinking Hospitality: Tipping Trends and Tech Innovations

    Dan Hawkey, Chief Commercial Officer at Tip Jar, joins us for a personal and engaging chat about the untapped potential in the hospitality industry. From his start at Hilton Hotels as a conference host to his journey through Jarvis and Village Hotels, Dan shares how hospitality has been a passion for him for over 20 years. He discusses the industry’s different perceptions across countries like Australia and the U.S., where it's often seen as a lifelong career path, thanks to strong tipping cultures. Dan also dives into how Tip Jar’s tech, like their Super TRONC product, modernises tipping by making it easier and more transparent. He highlights the importance of fair tip distribution in the shift toward cashless systems and the impact of new legislation. It’s a great look at how technology transforms hospitality for staff and operators. 🎧 Episode Highlights: (00:12) Exploring Hospitality Industry Perspectives (11:57) Early Career in Hospitality Industry (23:21) Modernizing Trunk Schemes in Hospitality (32:51) Navigating Changing Hospitality Industry Legislation (37:47) Impact of Cashless Policies in Hospitality ➡️ and much, much more... Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/02wg3BrJq1w Dan's Answers: 🌟Best Hospitality Experience & Hotel - Sala Hotel in Phuket 🌟Best Hospitality Tech - Red Engine, Flight Club & Electric Shuffle 🌟Best Restaurant - Hand & Flowers 🌟Best Burger - Five Guys Show Links ➡️ https://www.tipjar.com ➡️ https://red-engine.com #HospitalityIndustry, #CareerPaths, #TippingCulture, #HospitalityTechnology, #TippingTechnology, #SuperTrunk, #FairTipDistribution, #HospitalityLegislation, #CashlessTipping, #Compliance, #Technology, #HospitalityLandscape, #Operators, #Staff, #PetPeeves, #Undervaluation, #Transparency, #Employment, #Retention, #Compliance, #EmploymentTribunals, #ServiceCharges, #CashTips, #DigitalPayments, #Consumers

    58 min

  4. OCT 18

    Clip 4 - Hospitality Tech Live 2024- Day 2

    What a week it's been! Well done to everyone who exhibited at the Hospitality Tech Expo and stayed on their feet chatting with suppliers, partners, and customers. For me, day 2 Highlights included Dan Brookman's talk about AI in Hospitality Marketing and Jon Horsfield's talk about the Single Pane of Glass. I also managed to get some fantastic chats with: 🌟 Amy Monaghan at TiPJAR® 🌟 Christian Mouysset at Tenzo 🌟 ⁠⁠Margaux Langlade-Demoyen at Lightspeed 🌟 Sophie Davis at Grateful® 🌟Eric Tiv at Crunchtime 📽️ https://youtu.be/UgYiP2vsC-o

    19 min

  5. OCT 15

    Clip 3 - Hospitality Tech Live 2024 - Day 1

    What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors. I managed to get some fantastic chats with: 🌟 Eli Nadel and David Hume from MarketMan. 🌟 Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage). 🌟Paisley S. at at Pepper learning all about their loyalty platform 🌟 A welcome return to the tech show Centegra and the wonderful Jon Horsfield who showed us some amazing AI quick service tech from Mashgin, Jon is also on stage tomorrow don't miss that one too. 🌟Chris Fletcher to learn all about their new TOTI by Tech On Toast - 😍 love that man. 🌟Lastly tracked down Sam Brown, to learn all about Candid Hospitality and how they are changing the recruitment game in hospitality.

    22 min
  6. Revolutionising Hospitality Operations with PreShift

    OCT 11

    Revolutionising Hospitality Operations with PreShift

    This week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech. Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highlights the importance of empathy and personal growth in the hospitality sector. Tune in for insights on navigating tech shifts in hospitality, building strong teams, and the significance of collaboration and empathy in achieving industry success. With a mix of humour and expertise, Mo's passion for hospitality offers both inspiration and valuable lessons. 🎧 Episode Highlights: (11:06) Michelin Star Hospitality Stories (21:10) Post-Covid Career Shifts in Hospitality (26:15) Startup Challenges and Success Stories (33:38) Hospitality Tech Solutions and Support (43:53) Remote Team Building and Support (49:09) Change Management in Tech (58:29) Operational Efficiency in Hospitality (01:13:42) Empathy and Understanding Through Hospitality Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/I1OcPtvn6hg Mo's Answers: 🌟Best Hospitality Tech - Urban Piper 🌟Best Restaurant - Smoking Goat 🌟Best Burger - SoBe Burger 🌟Best Hotel - Le Meridian in Cambodia 🔗 Links to check out from the show notes: 📣 Preshift https://www.preshift.co.uk 📣 Storekit https://www.storekit.com #HospitalityTech, #HospitalityIndustry, #Innovation, #Competition, #MonopolisticTechGiants, #UrbanPiper, #Tenner, #OpenBanking, #Transformation, #FineDining, #Michelin, #Selfpromotion, #LinkedIn, #AI, #Authenticity, #Empathy, #TechStartups, #Resilience, #Adaptability, #TechImplementation, #POSSystems, #CustomerExperience, #RemoteTeamBuilding, #SalesProcesses, #ChangeManagement, #OperationalEfficiency, #TeamCollaboration, #Culinary, #Travel, #Empathy, #MilitaryService, #Networking, #Connections

    1h 18m
  7. Tipping the Balance: Grateful’s Impact on Hospitality Workers

    OCT 4

    Tipping the Balance: Grateful’s Impact on Hospitality Workers

    Join us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development. Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experiences with poor service, we discuss how the idea evolved to incentivise better service through transparent and motivating tipping systems. We also share their early days of industry research, including door-knocking and fact-finding missions. Finally, we explore the evolving landscape of tipping in the hair and beauty industry and the shift from cash to digital payments. We discuss the challenges and resistance faced by long-time customers and businesses, as well as the process of developing a tech solution to address these issues. Additionally, we touch on the complexities of implementing new government regulations for businesses, especially in the hospitality industry 🎧 Episode Highlights: (08:27) Building Hospitality Tech and Experiences (18:44) Start-Up Vision and Industry Research (36:22) Modernizing Tipping in Hospitality Tech (50:34) Hospitality Tech and Legislative Changes (01:07:56) Government Regulations and Tech Evolution (01:12:19) QR Code Branding and Trust Tune in - Links below 👇 👉 Youtube 📹 https://lnkd.in/e3weuTnW Mason's Answers: 🌟Best Hospitality Experience - Lío Ibiza 🌟Best Hospitality Tech - Pay Captain 🌟Best Restaurant - Roka Charlotte Street 🌟Best Burger - Burger & Lobster 🌟Best Hotel - The Atlantis Dubai 🔗 Links to check out from the show notes: 📣 grtfl® https://grtfl.com 📣 Patrick Bet-David's book "Your Next Five Moves" This podcast has come at a great time as the legislation has now changed as of the 1st of October 2024; more information read below 👇 https://grtfl.com/how-do-tronc-arrangements-work-under-the-new-legislation/ #ProjectDevelopment, #RealisticPlanning, #Expectations, #PatrickBet-David, #YourNextFiveMoves, #Habits, #PersonalGrowth, #PodcastEpisodes, #Platform, #TippingSystems, #ServiceIndustry, #ClientFeedback, #ServiceWorkers, #Customers, #HospitalityTech, #Experiences, #TechSolutions, #Door-knocking, #IndustryResearch, #MVP, #UserFeedback, #DigitalPayments, #CashTips, #PointofsaleSystems, #Trunk, #QRCodes, #Branding, #Trust, #GovernmentRegulations, #TechEvolution, #CustomerObsession, #FrontlineWorkers, #SeniorManagement, #MarketVisibility, #QRCodeIntegrator, #DiningExperiences, #Burger&Lobster, #HotelExperiences, #Grateful #Tronc #tipping

    1h 4m
  8. The Evolution of Hospitality Tech with Josh Smith, UK MD of me&u

    SEP 27

    The Evolution of Hospitality Tech with Josh Smith, UK MD of me&u

    Unlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry. From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights. Our conversation then leads you through the serendipitous beginnings of a thriving IT business in the UK. Discover how a chance meeting at a wedding blossomed into a partnership that introduced groundbreaking iPad-assisted selling to Mothercare and eventually pivoted to revolutionise hospitality tech. Learn about the critical importance of selecting the right technology stack and how it can fuel seamless operations and growth in today's tech-savvy hospitality landscape.The episode rounds out with a candid discussion on the trials and triumphs of navigating business partnerships and acquisitions. Josh shares his experiences of pivoting to online ordering solutions and merging companies, offering an honest look at both the emotional and technical challenges faced. We also explore innovative strategies for managing food halls and enhancing customer engagement, ensuring a comprehensive understanding of the ever-evolving hospitality industry 🎧 Episode Highlights: ➡️ Hospitality Industry Tech and Operations ➡️ Technology Reselling and Business Growth ➡️ Navigating Merger and Tech Migration ➡️ Food Hall Tech Innovations ➡️ Restaurant Tech and Customer Engagement ➡️ and much, much more... 👉 Youtube 📹 https://youtu.be/30MHukcYF7I Josh's Answers: 🌟 Best Hospitality Experience > Clays 🌟 Best Hospitality Tech > Lightspeed K & Tenzo 🌟 Best Restaurant > KILN Soho 🌟 Best Burger > Black Bear Burger 🌟 Best Hotel > Niki Beach Koh Samui 🔗 Links to check out from the show notes: 📣 me&u https://www.meandu.com 📣 Tenzo https://www.gotenzo.com 📣 Lightspeed https://www.lightspeedhq.com #HospitalityTech, #Josh, #me&u, #MrYum, #IndustryInsights, #HospitalityLandscape, #TechnologyReselling, #BusinessGrowth, #ITBusiness, #UK, #iPadassistedselling, #Mothercare, #Hospitality, #TechnologyStack, #SeamlessOperations, #BusinessPartnerships, #Acquisitions, #OnlineOrderingSolutions, #MergingCompanies, #FoodHalls, #CustomerEngagement, #RestaurantTech, #TechAdoption, #TechSolutions, #QROrdering, #TechUsage, #RestaurantDiscovery, #GoogleReviews, #TripAdvisor, #Guest-drivenGrowth, #PodcastInterview, #CaseStudy, #ShowNotes

    1h 6m
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We're gearing up with our camera and mic to dive into the heart of the hospitality sector. We will connect with tech, operations gurus, and marketing leaders from the brands you admire. 🌟 🎙️ We're on a mission to uncover their personal journeys, brand stories, and unique paths these amazing people have taken into hospitality. It's time to shine a spotlight 🔦on the unsung heroes who make this industry amazing.

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