During the crisis phase of the COVID-19 pandemic, healthcare, like every other sector of the US economy, was forced to cease non-essential activities. Which meant canceling thousands of elective procedures and in-person visits, halting a wide-ranging set of business operations, and shifting thousands of employees to work from home and redeploying many to new roles. The profound disruption was both astounding and revealing and offered a rare opportunity to innovate swiftly at the enterprise level. In this episode, Karen Murphy, PhD, RN, executive VP, chief innovation officer and founder of the Steele Institute for Health Innovation at Geisinger, offers the thirty thousand foot view of enterprise-level innovation at a scale and pace that was once thought of as too hard, too risky, and just not possible.
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