Because You Need to Know Podcast ™ Pioneer Knowledge Services
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Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of our mission to educate and bring awareness around knowledge management and nonprofit concerns.
pioneer-ks.org/
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Exploring the Universe of Human Experience with Joseph A. Michelli
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include:
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People
The Zappos Experience: 5 Principles to Inspire Engage and WOW
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle
Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business -
Defining the Spatial Planning: Space and Knowledge of a Sea with Jort de Vries
Jort de Vries is a scholar, researching the integration of knowledge in Marine Spatial Planning policy and maritime development for his PhD at the University of Groningen, the Netherlands.
Jort also works as an advisor at Deltares, a Dutch company at the forefront of knowledge production concerning coastal, water, maritime and general delta management.
Jort just published the first paper of his PhD titled "making knowledge matter, understanding and improving knowledge integration in Dutch marine spatial planning policy" which can be accessed with the following link: https://authors.elsevier.com/sd/article/S0964-5691(23)00453-2
Jort recommends the following book, which demonstrates how spatial planning, when integrated with knowledge and interests from all relevant stakeholders leads to valuable, efficient and healthy spaces for communities, whereas the opposite can lead to segregation, crime and general dissatisfaction:
"The life and death of Great American cities. by Jane Jacobs"
A book which demonstrates the Dutch way of looking at space is: "environmental planning in the Netherlands, Too good to be true". by Gert de Roo.
Finally, if anyone is interested in the kind of research programs Jort is involved with when it comes to informing Marine Spatial Planning and Offshore Wind Farm policy, the following video provides an overview of current efforts: https://www.nwo.nl/en/cases/what-is-the-environmental-impact-of-wind-farms-in-the-north-sea -
Collaboration, Culture, and Community: Knowledge Leadership with Jamie Muskopf
Jamie Muskopf, D.S.W. (she/her/'o ia) enjoys a career in knowledge and information strategy that often traverses less conventional paths. Dr. Muskopf has more than 20 years of executive leadership and consulting experience in the fields of technology and knowledge strategy and is currently the Director of Technical Assistance, Learning, and Knowledge Management at Lux Consulting Group. In 2020 she earned a Doctor of Social Work, studying Social Entrepreneurship, Social Innovation and holds Master of Science degrees in Information and Knowledge Strategy from Columbia University and Information Systems from Hawai’i Pacific University. She enthusiastically brings the Science of Social Work into how she teaches and applies the principles of knowledge strategy and has worked with organizations like Nike, Microsoft, the USDA, the United States Navy, and Department of Defense.
Dr. Muskopf is proud to be Native Hawaiian and an active-duty Navy submarine officer’s spouse and serves as a subject matter expert for The Rosie Network's Service to CEO program for military spouses and veterans. She is President of the Board of Directors for Ho’ola Veteran Services (Ho’ola Farms) and She is trained in Building Resilience through Trauma-Informed Practices in Higher Education, is certified in Adult Mental Health First Aid in the US and is an ETS Sponsor trained to assist individuals transitioning out of military service. Dr. Muskopf is a Certified Facilitator of the LEGO® SERIOUS PLAY® method which she uses to help students and clients share tacit knowledge in 3D. -
Conducting a Retrospective: Collaborative Valedictory with Paul Corney
Senior Business Manager / Director with broad global experience across a range of industries from energy to finance to software to government to information and knowledge management.
Business developer, coach, mentor, project director and practitioner able to deal at all levels of organizations. Proficient in turning around under-performing businesses and helping people to realize their potential.
I enjoy helping organizations to improve the way they work and to equip people to make better decisions.
My background is financial yet eclectic: I spent 25 years in the City as Senior Manager at Saudi International Bank and as a Vice President at Zurich Reinsurance. I was an early pioneer of intranets in the mid 90's, one of the first 'knowledge managers' in the city of London
In 1998 I embarked on a portfolio career that encompassed, consultancy, coaching and pro bono charitable work.
During that time, I have been Strategy & Business Advisor to the CEO of a dotcom software organization (Sopheon PLC) for 3 years, Information & Knowledge Advisor to the CEO of a leading reinsurance broker (BMS Group) for 7 years and Managing Partner of a successful consulting organization, Sparknow LLP from 2008-2012. In 2014 I was a founding Trustee of PlanZheroes a UK Charity.
In 2017 I was invited to become Knowledge & Information Management Ambassador for The Chartered Institute of Libraries & Information Professionals (CILIP) a Charitable organization to help further the global cause of the KM profession through the development of a Chartership Accreditation Programme. From January 2020 I was appointed President Elect.
I’ve worked for clients in the energy, industrial, government, development and transport sectors leading assignments in Africa, Asia, Caribbean, Europe and Middle East.
Diplomacy intrigues me. I am a member of the Royal Institute for International Affairs (Chatham House) and of the Institute of Directors.
I am an author, I run Masterclasses and speak at international events on information and knowledge management. A member of the British Standards Institute KM Standards Committee (KMS/1), I was also a visiting lecturer on Brighton University's MBA on Knowledge & Innovation.
I’ve been the Chairman of a golf club and the Manager of a football club both of which taught me the need for effective stakeholder engagement at a young age.
https://www.knowledgeetal.com/?p=3512 The future cannot be known, it can only be imagined.
A collaborative valedictory | knowledge et al A collaborative valedictory
Paul Corney -
Being Brave in the Quest of Knowledge Leadership with Apryl Lytle
Apryl serves as the Chief of Events for Pioneer Knowledge Services and is a highly organized and results driven problem solver with extensive Knowledge Management, Quality and Compliance Management experience in multiple regulated industries.
She is dedicated to the discovery and creation of knowledge, building highly skilled people in the organization, and maintenance of knowledge resources. Practiced in design, development, & deployment of computerized systems to aid in processes and improve efficiency. Passionate in the art of training and knowledge retention. Strong operations professional with a knowledge of quality systems, manufacturing, and supply chain. Bachelor of Science focused in Biology from Westminster College. Master of Science in Knowledge Management from Kent State University. -
Tacit Knowledge, Learning, and Qualitative Metrics with Maggie Starkey
Maggie Starkey is an accomplished Knowledge Management Specialist with 10+ years of distinguished performance in multiple roles in the manufacturing industry. She is an innovator who seeks out opportunities for improvements and implements new ideas to make a positive difference for her colleagues at Kraton Corporation. In 2020, she found her passion for knowledge management after seeing the vast amount of knowledge being lost at Kraton and became the key player in the creation and implementation of the Knowledge Management program. She holds an associate degree in business management and a BS in Public Relations and Marketing and a MS in Knowledge Management. Among her vast knowledge from experience and higher education, she regularly attends conferences and trainings to continually be a great leader, expert in knowledge management and other key areas that tie directly to KM.
She is a change agent for Kraton, continually developing and implementing new tools and mechanisms to improve work processes and share knowledge across the R&D organization she represents at Kraton. In her spare time, she enjoys traveling with her boyfriend, playing with her dog, Bella, and cooking.
Sponsor of this podcast
Website https://www.simcorp.com