Remarkable Results Radio Podcast Aftermarket Radio Network

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs).

Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.



Show Notes




Robert Kenny Jr.'s Career (00:01:03) Overview of Kenny's career and his transition to entrepreneurship.
Starting a Shop (00:02:24) Kenny's journey to opening his shop and the obstacles he encountered.
Technician Training (00:03:20) The significance of training for technicians and its industry effects.
Education and Industry Development (00:03:59) Kenny's role in automotive industry education and growth.
Mobile Diagnostic Business Growth (00:06:43) The development of Kenny's mobile diagnostic service and its influence on small shops.
Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.
Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.
Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.
Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.
Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.
Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.
Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.
EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.
EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.
Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.
Robert's Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill's Garage.
Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College's programs and Bronx Community College's EV class development.








Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at a href="http://AftermarketManagementNetwork.com"...

Hunt unpacks his recent experiences and learnings from the Virginia Automotive Association Conference in Hot Springs, Virginia. Joined by Jamie from Sesco, an HR expert, Hunt explores potential impacts of proposed wealth taxes and shares expert advice on how auto industry professionals can navigate current financial climates.
• Conference Insights: Hunt reflects on his productive collaboration with Jamie from Sesco during the conference, promising an in-depth future episode with her to dive into HR and legal topics relevant to auto shop owners.
• Wealth Tax Discussion: Hunt discusses a trending topic that stirred interest at the conference—a possible wealth tax. He debates the likelihood and implications of such a tax, referencing recent legislative attempts and public sentiment towards wealth distribution.
• Financial Strategies: Learn about legal loopholes and financial strategies used by the wealthy to mitigate tax liabilities, with Hunt explaining complex mechanisms like borrowing against securities instead of liquidating assets.
• Listener Engagement: Hunt encourages listener interaction by inviting questions and suggestions for future topics, underscoring the podcast’s commitment to addressing audience interests.
Thanks to our partners, NAPA TRACS and Promotive
Did you know that NAPA TRACS has onsite training plus six days a week support?
It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online: www.paarmelis.com
Email Hunt: podcast@paarmelis.com
Get a copy of my Book: Download Here
Aftermarket Radio Network

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry.

Carl Hutchinson, Complete Automotive, 2 locations, Springfield, MO. Listen to Carl’s previous episodes HERE

Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.

Jim Fleischman, Automotive Alley, 2 locations, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.

Watch Full Video Episode
Behind the Scenes: New Shop Retrofit/Remodel with Carl Hutchinson [CC 097]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc097/
Store two considerations (00:01:01) Discussion on the importance and reasons for opening a second store, including financing and marketing efforts.
Finding the second location (00:02:52) Panelists share their experiences in finding and choosing the location for their second store.
Preparation and challenges (00:09:33) Challenges and preparations for operating a second location, including policies, procedures, and staffing.
Systemizing and structuring (00:12:29) The importance of systemizing and structuring operations for a second location, as well as the challenges and preparations involved.
Transition and training (00:15:14) Discussion on transitioning and training staff for a new location, including the use of a shop management system.
Reflection and passion (00:17:32) Reflecting on the passion and effort required to start and grow a business, including the challenges of expanding to multiple locations.
Store Number Two Challenges (00:17:56) Challenges of opening a second store, losing customers, ordering parts, and managing separate entities.
Inventory and Supplies (00:20:14) Challenges in stocking inventory and supplies for a new store, unexpected expenses, and the importance of thorough planning.
Financing and Cash Flow (00:24:43) Discussion on financing options, including seller financing, bank loans, and personal investment, and the impact of COVID-19.
People Problems and Leadership (00:29:17) Dealing with turnover, hiring challenges, and the importance of finding the right people for leadership roles.
Grooming and Growing Store Two (00:32:45) Balancing time and effort between store two and store one, empowering vice presidents, and the changing role of the company president.
Building an MSO...

Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.
Show Notes
Comparing lawnmowers and chainsaws (00:01:14) Demonstrating value in automotive repair (00:10:46) Marketing and communication strategy (00:12:57) Setting the barometer through demonstration (00:15:22) Utilizing social media and radio for marketing (00:17:34) Comparing Products (00:19:44) Demonstrating Value (00:20:51) 
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/

Can Marketing "Even Out" The Workload?
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
Show Notes
We often hear people say their marketing should “even out the workload,” but can it do that?There are peaks and valleys throughout the year. That’s just life.It’s hard to market to make a specific time busyMarketing lifts the peaks and the valleys, but it can easily lift the peaks higher and the valleys not quite as muchSCHEDULING can even out the workload, or fill in the slow timesScheduling long-time clients for the slow timesScheduling the next visit like a dentist doesCan you do time specific campaigns? State fair campaignBack-to-school campaignPre-trip inspections before summer and the holidays
How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com 
Facebook - facebook.com/shopmarketingpros 
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros 
Questions/Ideas - podcast@shopmarketingpros.com
Lagniappe (Books, Links, Other Podcasts, etc)
Canva - Mood Boards

Thanks to our Partner, NAPA Auto Care

Andy Bizub explores the influential book "Driving Force: Extraordinary Results with Ordinary People" by Peter Schultz. Dive into the pivotal role of culture in business success with personal insights on maintaining a positive work environment. This episode is packed with wisdom for business owners and leaders seeking to improve their operations and team dynamics.

Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

Show Notes

Watch Full Video
Email Lori Schutz for your copy of "The Driving Force: Extraordinary Results with Ordinary People": scmink2@earthlink.net
Leadership Book Insights (00:02:07 ) Exploring 'The Driving Force by Peter Schutz's' perspectives on leadership and empowerment.
Book's Business Influence (00:03:04) The book's influence on leadership strategies and business operations.
Book Discussion (00:05:35) Diving into the book's content and its effects on businesses.
Cultural Preservation (00:06:34) The role of culture in maintaining successful business practices.
Toxic Employees (00:10:41) Addressing the challenges of toxic employees in the workplace.
Empowering Leadership (00:12:14) How leaders can empower their employees to achieve excellence.
Employee Growth (00:13:27) Encouraging employees to grow and potentially outperform their leaders.
Team Diversity (00:15:27) The benefits of having a diverse and skilled team.
Overcoming Barriers (00:18:39) Sharing a story about overcoming barriers at Cummins Engine and its relevance to shop communication.
Communication Barriers (00:20:04) The effects of cultural and physical barriers on shop communication.
Slack for Shop Communication (00:22:31) Using Slack to improve communication and reduce barriers in the shop.
Customer Quality (00:23:42) The impact of customer quality on business success.
Customer Vetting (00:29:58) Identifying red flags and conveying service value to potential customers.


Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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