49 episodes

Rob Hahn a.k.a. The Notorious R.O.B. and Greg Robertson discuss organized real estate in a disorganized manner.

Industry Relations with Rob Hahn and Greg Robertson Rob Hahn and Greg Robertson

    • Technology
    • 5.0, 20 Ratings

Rob Hahn a.k.a. The Notorious R.O.B. and Greg Robertson discuss organized real estate in a disorganized manner.

    Industry Relations Episode 49: Why So-Called Disruptors Just Can’t Change Real Estate

    Industry Relations Episode 49: Why So-Called Disruptors Just Can’t Change Real Estate

    For every tech platform that sets out to disrupt real estate, there’s a story of slow evolution to working with brokers and agents. And while companies like Zillow, Opendoor, and Offerpad have brought about minor changes to the home buying process, they always end up morphing into our traditional system. Why is it that these so-called disruptors just can’t change the way we do real estate?
    In this episode of Industry Relations, Rob and Greg are exploring why would-be disruptors have such a hard time changing real estate. Greg walks us through his five-stages-of-grief analogy around how tech platforms always end up working with brokers and agents, and Rob compares real estate with the auto industry, reflecting on how little buying processes have changed despite advancements in technology.
     
    Rob and Greg go on to introduce the idea that the human connection is what prevents tech disruptors from succeeding in our industry, speculating that agent teams have been the biggest disruptor in real estate in recent years. Listen in for insight on how human knowledge and connection factor into making tech platforms successful and learn why the human need for approval is not disruptable.
    What’s Discussed: 
    Rob’s take on the two possible reasons why disruptors have trouble in real estate
    --System has been perfected over time
    --Entrenched infrastructure (need billions to play)
    Greg’s five-stages-of-grief analogy re: how disruptors end up working with agents
    The similarities and differences between real estate and the auto industry
    --Way we buy + sell changed little in spite of technology
    --Remember dealership but not broker (agents ≠ employees)
    How technology has expanded consumer knowledge around price, inventory, etc.
    Greg’s insight that real estate tech disruptors struggle because they lack human connection
    Why agent teams have been the biggest disruptor in real estate in recent years
    How Zillow has evolved its Zestimate algorithm to include human knowledge
    Why Rob believes that our human need for approval is not disruptable
    What makes Zillow the most likely platform to cause true disruption in real estate
    The Tom Ferry study around top agents living paycheck to paycheck
    Connect with Rob and Greg:
    Rob’s Website
    Greg’s Website
    Resources:
    Rob’s Blog on Innovation in Real Estate
    TrueCar’s No-Haggle Price
    Notorious ROB on Facebook
    Our Sponsors:
    Cloud Agent Suite
    Notorious VIP
     

    • 54 min
    Industry Relations Episode 48: Industry Relations Episode 48: Networking in a Virtual World & the 2020 MLS Proptech Symposium

    Industry Relations Episode 48: Industry Relations Episode 48: Networking in a Virtual World & the 2020 MLS Proptech Symposium

    Long-distance relationships are never easy. And if you’re part of the traveling circus that is the real estate conference circuit, you may be struggling to keep your professional relationships going in a virtual environment. Would being an orc help?
     
    On this episode of Industry Relations, Rob and Greg are discussing the current pause in the real estate conference and trade show circuit and mourning the loss of chance meetings that don’t happen in a virtual environment. They explore why massively multiplayer online games (MMOs) like World of Warcraft work to create community and how real estate might replicate that always-on culture until the conference circuit comes back.
     
    Rob and Greg go on to cover the challenge of sustaining long-distance relationships in an online world, explaining why we just can’t duplicate face-to-face interaction at virtual events. Listen in for insight on how going virtual is impacting MLSs, associations, and vendors and learn about the possibility for a 2020 MLS Proptech Symposium (which Rob wants to rename to the “2020 MLS Herd Symposium”) that would help sponsors make decisions about the feasibility of their own fiscal events.
     
    What’s Discussed: 
     
    The current halt to the real estate conference/trade show circuit
    What Greg covers in his forthcoming book, The Art of the CMA
    The chance meetings that don’t happen in a virtual environment
    Why we can’t duplicate face-to-face interaction through virtual events
    The challenge of sustaining long-distance business/personal relationships
    Why MMO games work to create community + how real estate might replicate that always-on culture
    When the real estate conference circuit will come back
    The impact of going virtual for MLS and association communities
    --Increased engagement and attendance
    --Eliminates serendipity of networking
    How new vendors might build trust in the absence of in-person interaction
    What we can do to gauge circuit response to physical events
     
    Connect with Rob and Greg:
     
    Rob’s Website
    Greg’s Website
     
    Resources:
     
    CMLS 2020
    RESO 2020 Fall Conference
    Inman Connect 2020
    2020 NAR Realtors Conference and Expo
    Cover Art Choices for Greg’s Book
    Charles Warnock
    VirBELA
    Second Life
    EverQuest
    Asheron’s Call
    MMORPG
    World of Warcraft
    Roblox
    Overwatch
    Discord
    Dungeons and Dragons Online
    ARMLS
    GoToMeeting
    Greg’s Draft Agenda for the 2020 MLS Proptech Symposium (with Rob's edits)
     
    Our Sponsors:
     
    Cloud Agent Suite
    Notorious VIP
     

    • 52 min
    Industry Relations Episode 47: 3 Predictions for the Future of Real Estate – with Errol Samuelson

    Industry Relations Episode 47: 3 Predictions for the Future of Real Estate – with Errol Samuelson

    The Coronavirus forced many of us to work from home, leveraging technology to do our jobs remotely. Not only has this made us more comfortable with digital tools, it has us rethinking the need to commute to our offices on a daily basis. So, what do these changes mean for the real estate industry?
    On this episode, Errol Samuelson, Chief Industry Development Officer at Zillow, joins Rob and Greg to share his top predictions around the post-pandemic future of real estate. He explores how commercial real estate is likely to change in light of COVID-19 and speaks to the potential to make transactions 100% digital moving forward.
    Errol weighs in on how different geographies experienced the pandemic in different ways and how he thinks about the crisis’ potential long-term psychological impact. Listen in as Errol shares Zillow’s most recent stats on the changing consumer preferences for homes and learn how our growing comfort with virtualization will impact the way brokers and agents do business in the future.
     
    What’s Discussed: 
     
    Errol’s top predictions re: the post-pandemic future of real estate
    How commercial real estate will change in light of COVID-19
    The potential to make real estate transactions 100% digital
    The accelerated consumer use of digital tools in the home search process
    How Errol thinks about the possibility of virtual appraisals
    How virtualization is likely to impact brokers and agents
    Zillow’s stats on how working from home is shifting consumer preferences
    How cities may look different in a post-pandemic world
    The possibility for COVID-19 to have a long-term psychological impact
    How different geographies experienced this pandemic in different ways
    What sci-fi technology is likely to change real estate in the near future
    How Zoom is driving changes in the way we communicate
    Connect with Errol:
    Errol on Zillow
    @ErrolSamuelson
     
    Connect with Rob and Greg:
    Rob’s Website
    Greg’s Website
     
    Resources:
    Dotloop’s 8 Predictions About the Post-Pandemic Future of Real Estate
    The New York Times Article on Working from Home
    CMLS Events
    Books by Nassim Nicholas Taleb
    The Atlantic Piece on the ‘Patchwork Pandemic’
    Glenn Kelman’s Diary of a Pandemic Part 1
    Glenn Kelman’s Diary of a Pandemic Part 2
    Glenn Kelman’s Diary of a Pandemic Part 3
    Cloud CMA Live
     
    Our Sponsors:
    Cloud Agent Suite
    Notorious VIP

    • 49 min
    Industry Relations Episode 46: What’s Next for Real Estate—After COVID?

    Industry Relations Episode 46: What’s Next for Real Estate—After COVID?

    Last week, Rob & Greg imagined what the future of real estate might look like in the aftermath of the pandemic, pending a best-case scenario. Today, they get real about what’s ahead for the industry given the reality of our current circumstances. And they’re bringing on a number of industry stakeholders to offer their outlook as well.
    On this episode of Industry Relations, Rob and Greg are leading a group chat around what’s next for real estate as the Coronavirus pandemic plays out. The group offers predictions on how the MLS landscape may change, debating whether it’s the number of MLSs or the number of MLS databases that really matters and offering examples of hybrid solutions that may serve as a model for the future.
    Greg and Rob go on to solicit the group’s thoughts on the potential shape of the recovery curve and the possibility of a shift to a buyer’s market in 2021. Finally, they explain why an increase in property taxes is likely in the aftermath of the COVID-19 bailout and how that might impact buyer demand in the real estate market. Listen in for insight on Open House numbers in states where stay-at-home orders have been lifted and learn how those stats might be a good sign for other industries.
    What’s Discussed: 
    A review of what Rob & Greg covered in their best-case discussion
    Greg, Clint Skutchan, & John’s predictions re: the number of MLSs by 2023
    Why the consolidation of data is more important than the total number of MLSs
    Tim Dain’s vision of a future with ten or fewer MLS databases that talk to each other
    How the pandemic demonstrates the industry’s underutilization of telecommunication
    Why Georgia is watching the commercial market for clues re: the future of residential
    Georgia’s concept of a J-shaped recovery
    Why Joshua Lopour is predicting a buyer’s market in 2021
    Why Greg expects a best-case scenario uptick in buyer demand
    Why property taxes are likely to increase and how that might impact buyer demand
    The significant uptick in Open Houses scheduled in states where stay-at-home orders have been lifted
    How Open House numbers may be a good sign for other industries
    Connect with Rob and Greg:
    Rob’s Website
    Greg’s Website
    Resources: 
    MLS Grid
    MLS Aligned
    Northstar MLS CDP
    MetroList
    Great Recession + COVID-19 Bailout Comparison
    ShowingTime Showing Activity Statistics
     
    Our Sponsors:
    Cloud Agent Suite
    Notorious VIP

    • 51 min
    Industry Relations Episode 45: Best-Case Predictions for Real Estate Post-COVID

    Industry Relations Episode 45: Best-Case Predictions for Real Estate Post-COVID

    Imagine a best-case scenario in which the Coronavirus is under control and the country is up and running by May 1. How have our social norms changed? What do these cultural shifts mean for organized real estate? And how is the industry different in a post-COVID-19 world?
    On this episode of Industry Relations, Rob and Greg get relentlessly positive, discussing the post-Coronavirus landscape of the real estate industry should the best happen. They weigh in on the cultural shifts that are likely to occur in the aftermath of COVID-19, predicting which rituals will persist once the current restrictions have been lifted.
    Greg and Rob go on to debate what open houses will look like in a post-pandemic world, why showings may (or may not) be restricted to serious buyers, and when we might be back to pre-COVID transaction levels. Listen in for our hosts’ best-case expectations regarding buyer demand as well as NAR membership and brokerage numbers come September—pending a V-shaped recovery. 
    What’s Discussed: 
    Rob & Greg’s parameters for this potential best-case scenario
    Vaccine or cure for virus (no resurgence) All restrictions lifted, back to work on 5/1 How the culture is likely to shift in the aftermath of COVID-19
    What open houses will look like in a post-Coronavirus world
    Why Rob believes showings will be restricted to serious buyers
    When we might be back to pre-pandemic transaction levels
    Why Greg expects a best-case scenario uptick in buyer demand
    Rob’s prediction of a 20% drop in first-time homebuyers
    Why Rob & Greg anticipate a 20% decline in NAR membership
    How Rob & Greg differ around which agents will leave
    The potential for 25% of small brokerages to join a larger team
     
    Connect with Rob and Greg:
    Rob’s Website
    Greg’s Website
    Our Sponsors:
    Cloud Agent Suite
    Notorious VIP

    • 57 min
    Industry Relations Episode 44: What Forbearance Means for Mortgage Markets – with Rob Chrisman

    Industry Relations Episode 44: What Forbearance Means for Mortgage Markets – with Rob Chrisman

    On the surface, the government’s effort to support homeowners through forbearance is a good thing. Many Americans have lost their jobs because of the Coronavirus pandemic and simply don’t have the resources to make a mortgage payment right now. But what does this mean for the servicing industry? Why are lenders concerned about the unintended consequences of Washington’s response? 
     
    On this episode of Industry Relations, mortgage banking expert Rob Chrisman joins Rob and Greg to discuss what’s happening in the capital markets as a result of the Coronavirus shutdown. He walks us through how a mortgage functions as a product, explaining the relationship between the servicer and the end investor in a mortgage-backed security or MBS.
     
    Rob C. addresses how government forbearance for borrowers will impact big banks as well as smaller, independent lenders and weighs in on Ginnie Mae’s promise to back nonbank servicers lacking the capital to pay investors. Listen in to understand how the Federal Reserve’s activity in the MBS market affects mortgage servicers and learn why the lending system is not broken despite the changes imposed by the health crisis.
     
    What’s Discussed: 
     
    Rob C.’s background in mortgage banking + understanding of capital markets
    How a mortgage functions as a product manufactured and sold to a buyer
    The relationship between a mortgage servicer and the end investor
    How government forbearance due to COVID-19 impacts mortgage servicers
    Ginnie Mae’s promise to back nonbank servicers lacking capital to pay investors
    How current circumstances compare to the 2008 recession
    The tens of billions of servicers will owe in margin calls due to the MBS price increase
    The consequences of the Federal Reserve’s activity in the MBS market
    Why the non-QM and jumbo loan markets are on life support
    Why Rob C. is predicting a V-shaped recovery for residential lending
    How underwriting guidelines have changed in light of the global shutdown
    Why property values are unlikely to take a dive across the board
     
    Connect with Rob Chrisman: 
    Rob’s Daily Mortgage & News Commentary
     
    Connect with Rob and Greg:
    Rob’s Website
    Greg’s Website
     
    Our Sponsors:
    Cloud Agent Suite
    Notorious VIP

    • 1 hr 5 min

Customer Reviews

5.0 out of 5
20 Ratings

20 Ratings

Adam (Muzikm4n) ,

Fantastic podcast

Great chemistry and informative podcast!

Agent Abbie ,

The Most Relevant Info Out There

It is eye opening to listen to Ron Hahn. His insight into the Real Estate Industry and it’s future makes me more aware and prepared for what lies ahead. Very relevant!

MKEMusic ,

The best podcast in real estate

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