36 episodes
MSP Mindset with Damien Stevens Damien Stevens
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5.0 • 5 Ratings
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Elevate your MSP by first elevating yourself with "MSP Mindset," the podcast crafted for MSP owners hungry for transformation. We're engaging in real conversations with trailblazers from various industries who can help you triumph over challenges and achieve ambitious dreams. "MSP Mindset" is a show of powerful discussions centered around the mindset shifts necessary to transform your life and business. Ready to go beyond the ordinary and cultivate a mindset for unparalleled success? Join us at "MSP Mindset," where every episode unlocks a new level of possibility, fueling your growth both personally and professionally.
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How to Differentiate Your MSP
This week on MSP Mindset, join us for a packed conversation with Kyle Christiansen, co-founder and chief Accountability Officer at Empath. In this episode, we delve into critical strategies for MSP owners, focusing on pricing and profit margins, recruiting, accountability, and sales. Improvements in these areas can help differentiate your MSP in a saturated market, leading to happier employees and a growing business.
Chapters:
0:00 - Intro
2:30 - How do I differentiate my MSP?
20:09 - How do I differentiate - Accountability
35:15 - Helping your team members get to the "majors"
40:32 - How do I differentiate myself with recruiting?
50:33 - How do I differentiate myself with sales?
58:54 - How do I price my services properly?
1:11:52 - What am I sleeping on as a MSP?
1:21:09 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Kyle: https://www.linkedin.com/in/kylechx/
🖥️ Check out Empath: https://empathmsp.com/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
From IT Entrepreneur to Mentor: Arlin Sorenson’s Path to Helping Others Succeed
Today's episode spotlights Arlin Sorenson, a pivotal figure in the tech industry and founder of Heartland Technology Solutions and HTG Peer Groups, now known as ConnectWise Evolve. Arlin has shifted his focus from running his IT company to mentoring tech leaders and enhancing business growth through peer accountability. We'll uncover how his upbringing on an Iowa farm ignited his entrepreneurial journey, turning a hobby into a multimillion-dollar business through strategic mergers and targeting rural markets. Arlin discusses the transformative impact of peer groups on business strategy and personal development,
blending deep faith with professional guidance to help tech leaders achieve personal fulfillment and shape their legacies.
Chapter:
0:00 - Intro
1:36 - Arlin's journey into peer groups
5:25 - What is involved in a peer group?
10:57 - Having a plan and saying "no"
18:21 - Digging deeper into Arlin's HTB origins
31:36 - Why invest in HTG over your own MSP?
39:53 - Biggest takeaways from being in a peer group
56:16 - Why is Arlin's zone of genius?
1:00:46 - How do you integrate faith and work?
1:07:35 - Future challenges for MSPs?
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Arlin: LinkedIn: https://www.linkedin.com/in/asorensen/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
Is Self-Sabotage Hindering Your MSP's Growth?
Ever struggled with self-sabotage or imposter syndrome? We should all raise our hands! On this week's episode, business coach and entrepreneur April Garcia joins the show to discuss overcoming self-sabotage to better your success. Voted least like likely to succeed in high school, April is now a highly successful entrepreneur who's willing to share her personal struggles with self-sabotage/imposter syndrome and the strategies she uses to battle back (spoiler alert, it involves getting other people's help!).
Chapters:
0:00 - Intro
1:22 - Voted least likely to succeed + April's pivot to success
12:42 - How to shortcut your success with mentors
19:37 - Self-sabotage and hindering your growth
26:15 - Understanding how you self-sabotage and overcoming
49:06 - How to be vulnerable, especially when you know a little about a topic
1:05:42 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with April: https://www.linkedin.com/in/mckeegangarcia/
💻 April's website: https://theaprilgarcia.com/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
Embracing Vulnerability: A Game Changer for MSP Owners
On this week’s episode, we’re discussing how to build a culture of authenticity within your MSP. It starts with the transformative power of genuine feedback, discovering your Zone of Genius, and learning the crucial role of authentic communication. Leading the discussion, Brian Hoppe, former MSP and now MSP executive coach, joins the show to share his insights on accomplishing this. Culture may seem easy, but it follows the old saying, “Easier said than done.”
Chapters:
0:00 - Intro
1:23 - Figuring out your Zone of Genius
15:17 - What should you STOP doing?
22:20 - Authentic communication and feedback amongst your team
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🤝 Connect with Brian: https://www.linkedin.com/in/brianhoppe/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YouTube: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
Struggling with Talent? This Hiring Mindset is a Game Changer
Struggling to find or maintain talent at your MSP or small business? If so, Zeke has some answers. On today's episode, Zeke Lopez, founder of People Oxygen, joins the show to discuss productive mindsets around hiring people. Sneak peek, it starts with valuing the brains (the people) over the bucks (money). Your people are your greatest asset, and your success runs through them as much as it does you. It's a people game.
Chapters:
0:00 - Intro
1:35 - Changing your mindset with hiring
5:30 - Initial steps you can take to improve your hiring
12:30 - Why should you hire differently than everyone else?
17:00 - How do you make talent a priority?
40:18 - How do you intentionally find and keep someone who's a great fit
1:00:40 - How does Zeke help companies?
1:15:15 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🤝 Connect with Zeke: https://www.linkedin.com/in/zekelopez/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
From Commission Only Sales To CEO - Tips for Growing Your MSP
On today's episode of MSP Mindset, Johnny Page, CRO of SaaS Academy joins the show to discuss his journey from commission only sales to CEO to now CRO of SaaS Academy. He's sharing all he learned along the way, from victories to struggles. He drops tips on hiring and how to make sure you're building the right team; mindset and how it grows your business; overcoming imposter syndrome; and the importance of discipline and peer groups.
Chapters:
0:00 - Intro
2:27 - From commission only sales to CEO
8:18 - The value of peer groups and coaching
14:03 - Johnny's changes in mindset that led to business growth
34:02 - The importance of personal discipline
52:17 - Conversations to have when hiring
58:36 - Your hiring determines the success of your company
📧 Sign up for our weekly MSP Mindset newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's backup process: https://www.servosity.com/process
🤝 Connect with Johnny via LinkedIn: https://www.linkedin.com/in/johnnypage/
🤝 Connect with Damien via LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Customer Reviews
Damien is a masterful host
Damien and his guests share so must wisdom. This show is a must listen for any MSP owners who are eager to grow.