135 episodes

Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesdayfor topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast John Wilson

    • Business
    • 4.9 • 64 Ratings

Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesdayfor topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.

    #133 - Managing HVAC Growth and Infrastructure in the Summer Heat

    #133 - Managing HVAC Growth and Infrastructure in the Summer Heat

    July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are the best moves to make in regards to expansion, future plans, and increasing your place in the market? Join Owned and Operated this week as the show...

    • 30 min
    #132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered

    #132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered

    It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating successful business models like new construction. Want to make sure you’re live for the next livestream? Learn more about John’s exclusive Fac...

    • 39 min
    #131 - The AI Call Center Revolution with Avoca Founder Tyson Chen

    #131 - The AI Call Center Revolution with Avoca Founder Tyson Chen

    Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. Tyson shares his extensive background in AI, his journey into the trades, and the groundbreaking features of Avoca's platform. Learn about best prac...

    • 48 min
    #130 - Unlocking High Average Ticket Sales in HVAC and Plumbing

    #130 - Unlocking High Average Ticket Sales in HVAC and Plumbing

    Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes. Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterServi...

    • 39 min
    #129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston

    #129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston

    Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or ...

    • 32 min
    #128 - How to Use AI for Home Service Business Success

    #128 - How to Use AI for Home Service Business Success

    In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and th...

    • 44 min

Customer Reviews

4.9 out of 5
64 Ratings

64 Ratings

Liam Buehler ,

I am so grateful for this podcast.

John & Jack are awesome. This podcast is GOLD.

jdbeatty ,

🔥🔥🔥🔥

Good stuff can’t get enough!

Senatorshelton ,

Value is mid

The show is ok. I catch myself listening to certain episodes in hopes of getting value but never really find any. Example I scroll all the way back to the episode about plumbing company with 0 experience. I was thinking hosts would dive into deal structure, financing, cert transfers, etc but none of that. Happens on other topics too.

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