Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John Wilson
  • 4.7 (73)
  • MARKETING
  • UPDATED SEMIWEEKLY
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.For more information, visit www.ownedandoperated.com. 

  1. #179 HVAC, Plumbing & Electrical SOPs: Multi-Touchpoint Strategies for Business

    1D AGO

    #179 HVAC, Plumbing & Electrical SOPs: Multi-Touchpoint Strategies for Business

    Looking to streamline operations for your HVAC, plumbing, or electrical business? In this video, we break down multi-touchpoint SOPs to help you improve efficiency, enhance customer service, and boost profitability. Whether you're managing service calls, optimizing workflows, or improving team coordination, having solid standard operating procedures (SOPs) is key to scaling your business. 🌟 In This Episode We Cover How to 🔹 Improve technician efficiency 🔹 Enhance customer communication 🔹 A...

    46 min

  2. 3D AGO

    #178 - Leveraging Discounts and Inside Sales for HVAC Growth

    In this episode, John and Jack discuss strategies for maintaining profitability during slower business periods, including effective discounting, optimizing inside sales, and the importance of proactive planning. Shout Out to FieldPulse FieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPu...

    42 min

  3. MAR 13

    #177 - HVAC and Plumbing Lead Generation: Outbound Campaigns That Fill The Board

    Take control of lead generation and keep your service board full with proven outbound strategies, smart software like Hatch, and multi-channel marketing. Learn how to drive demand, boost team productivity, and navigate slow seasons with confidence. Special Thanks to Modernize We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. If you’re serious about boosting your leads, definitely check them out. Special Thanks to Hatch Book...

    41 min
  4. #176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer

    MAR 11

    #176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer

    Paul Reed from Northwest Roofing shares his journey from chasing business opportunities to running a multi-state roofing business including the route to building permanent locations and what it really takes to scale a roofing company. Whether you're a roofing pro or just looking to grow your home service business, this episode is packed with insights you won’t want to miss. Special Thanks to Service Scalers We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) a...

    40 min

  5. MAR 6

    #175 - Find The BEST Leads: Modernize VP of Marketing Jamie Smith Breaks Down the Secret to Success

    Jamie Smith, VP of Marketing at Modernize, joins us to break down the secret to finding the best leads for your home service business. We tackle the big question: Are lead aggregators worth it? Jamie explains why Modernize isn’t just another lead aggregator but a smarter way to generate high-quality leads using data-driven strategies. If you want to stop wasting money on bad leads and start closing more jobs, this episode is for you. Special Thanks to Modernize We’ve been using Modernize th...

    56 min

  6. MAR 4

    #174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades

    Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform. We dig into why he left Microsoft to tackle a massive industry problem, the challenges of launching a tech startup and how Zuper is reshaping field service management with flexibility, automation, and a seamless customer experience. Special Thanks to Avoca Looking to train your call center and improve technician performance? A...

    50 min

  7. FEB 27

    #173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services

    Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers. We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs while cutting costs. We also get into the real challenges of bringing AI into traditional call centers and what’s coming next in the AI space. If you want to know how AI can boost efficiency and improve customer service, this episode is packed with ins...

    43 min

  8. FEB 25

    #172 - From Dropout to CEO—Kelly Roberts on Building a $15M HVAC Business

    In this episode CEO of Moss Heating and Cooling Kelly Roberts, shares her journey from college dropout to C-Suite member in a fast-growing HVAC company. Kelly talks about the challenges of shifting to high-end residential new construction, navigating financial setbacks, and scaling from $7 million to $15 million in just one year. This episode is packed with real-world insights on leadership and growth you won’t want to miss. Special Thanks to Modernize We’ve been using Modernize them f...

    55 min
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4.7
out of 5
73 Ratings

About

The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.For more information, visit www.ownedandoperated.com. 

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