116 episodes
Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast John Wilson
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- Business
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4.9 • 57 Ratings
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Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
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#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming to turn customers into promoters. They also cover the practical changes they’ve implemented in their business, such as improving call center operations and post-service cleaning protocols, to ensure a remarkable customer experience.
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com -
#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards
Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and prevent fraud in this insightful podcast episode. Learn from John's firsthand encounters with external and internal fraud attempts, such as a shocking incident involving attempted blackmail via Google reviews. Jack also shares his experiences, including subcontractor misconduct and service theft. Gain valuable insights and practical strategies to protect your business from fraud. Tune in to the top HVAC, plumbing, and electrical growth podcast for essential tips on safeguarding your small business against potential threats.
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com -
#112- Breaking Down One of the Largest Home Service Companies in America
John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John points to Leaf Filter as a standout example of a company that thrived by focusing exclusively on a specific service, implying that adopting a similar model of specialization and distribution could greatly benefit their business. Throughout their conversation, they contemplate how simplification could potentially accelerate their progress toward achieving significant revenue goals.
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com -
#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services
In this episode, John and Jack discuss the merits of buying versus building a business from their new studios. They emphasize the importance of reinvesting in the business rather than prioritizing personal expenses, and how such decisions impact growth and stability. They also explore the differing skill sets required for each approach and examine the concept of 'personal drag,' illustrating how personal lifestyle demands can affect business growth and strategy.
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com -
#110- Avoid These Mistakes and Save Money with Your Home Service Business
John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adopting a cost-saving-first philosophy by relocating the entire call center operations to the Philippines, expanding to multiple locations prematurely, and appointing the wrong person for crucial accounting roles. Meanwhile, Jack discusses his mistakes, including inadequate due diligence in acquisitions, underestimating the value of customer lists, and flaws in hiring practices. Both hosts explore how these mistakes, often driven by short-term cost-saving measures, resulted in significant financial losses and operational challenges. Join the Owned and Operated podcast for the best in electrical, plumbing, and HVAC growth information!
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com -
#109- The $100M Goal: Why I'm Growing My Home Services Businesses
John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance of strategic hires, transitioning from generalists to specialists and experts, and the impact of proper staffing on business growth. They also share their experiences with a workshop they hosted, sharing success stories, and the challenges they face, including maintaining revenue during tough quarters, the significance of cultural fits in hiring, and long-term goals for their businesses.
Episode Hosts:
John Wilson: @WilsonCompaniesJack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com
Customer Reviews
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Good stuff can’t get enough!
Actionable and entertaining!
I listen to every episode - always actionable and entertaining!
Great show!
Awesome show with actionable insights!
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