The Hospitality Breakroom with Rachel Alday

Hospitality.FM
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The Hospitality Breakroom with Rachel Alday

Step into The Hospitality Breakroom—a fresh, behind-the-scenes look at the world of luxury hospitality, where the real stories unfold! Each episode, you’ll hear from different members of the Abode Luxury Rentals team, who share their unique perspectives, experiences, and expertise. From day-to-day operations to standout guest stories and industry insights, this podcast is your exclusive pass to the inner workings of a world-class luxury rental company. Whether you’re in hospitality or just curious about what makes luxury experiences unforgettable, grab a coffee, pull up a chair, and join the conversation. This isn’t just another business podcast—it’s where hospitality comes to life!

Episodes

  1. 10 HR. AGO

    Rad Revenue and Data Management with Brad | Ep. 04

    The Motel 6 is going for $400 a night. Why is my 2 bedroom only $600 per night? They allow flexible cancellation, built on last minute single night stays, and have no extra fees on top of rate. They also are playing a different game. They possibly could be down to 2 rooms left so they are probably guarding those remaining rooms so they only get booked at a very high Nightly Rate. It does not work in the opposite direction for example the Super 8 in Jackson Hole is only $90 during Christmas week, but owners are not asking to trim the rates for those weeks. Stricter cancellation policies attract better guests and save time. If someone can front $5k today for a stay nine months from now and they cannot 100% back out that is most likely going to be a more predictable guest. Free cancellations take time away from agents to actively book new reservations if they are spending their time processing refunds and cancellations. It also provides more stability to property owners. If a guest cannot filter for an amenity online or if it does not pop well in a photo it is almost impossible to expect a guest to pay more for it. High thread count sheets or high end appliances will not move the needle on bookings the same way adding a hot tub or upgrading to a king bed does. Our approach is to sell more nights when the rates are at their highest and be more agnostic on the individual rate by day. It is more successful to be greedy about your results for a whole season or year than to get caught in a few peak rates over a holiday period.

    47 min

  2. OCT 21

    Homeowner Nuggets | Ep. 03

    In the third episode of the Hospitality Breakroom, Rachel is joined by Myles, Blane, and Laura from the homeowner acquisition and homeowner relations group here at Abode Luxury Rentals. They discuss the importance of learning from past mistakes, recounting personal anecdotes such as mishaps with emails and slippery stairs. They also share insights on handling homeowner relations effectively, including being proactive, maintaining a detailed charge description, building personal relationships with homeowners, and preemptively confirming homeowner arrivals. Alongside personal histories of their journeys into their roles, they highlight the significance of open communication, managing expectations, and exceeding homeowner expectations through thoughtful gestures. Emphasizing excellence in guest experience, they dive into operations strategies and handling feedback to maintain high standards in hospitality management. Contact The Team: myles@abodeluxuryrentals.com blane@abodeluxuryrentals.com laura@abodeluxuryrentals.com

    40 min

  3. OCT 14

    Source of the Sauce | Ep. 02

    In the second episode of the Hospitality Breakroom podcast, Rachel Alday welcomes Linny Kresch Jones from Tandemly, a management consulting firm. Rachel and Linny discuss their five-year collaboration with Abode Luxury Rentals, focusing on the impact of consulting on company growth and culture. They delve into how reading 'Tribal Leadership' inspired Rachel and her husband to seek external expertise to cultivate their business. Key highlights include their transformation through the excavation of company values, the significance of feedback and engagement surveys, and the introduction of the Enneagram personality test within their team. The Enneagram has not only enhanced internal relationships but is being considered as a tool to improve client interactions. The episode stresses the importance of understanding personal and group dynamics for improving workplace performance and maintaining a healthy company culture. Contact Linny: linny@tandemly.com

    41 min

  4. OCT 7

    Guest Service Gurus | Ep. 01

    In the inaugural episode of the Hospitality Breakroom, Rachel is joined by Michael Provenzano, Head of Guest Services, and Tuti Bertoli, Communications Director, at Abode Luxury Rentals. They explore the valuable lessons learned from mistakes in the hospitality industry. Michael shares his experience of over-promising and under-delivering, particularly with guest amenities and early check-ins, highlighting the challenges of meeting luxury clients' expectations. The trio discusses the importance of operational processes to improve check-in experiences for high-end clientele. They emphasize listening, empathy, and authenticity as essential skills in hospitality, using techniques like listening attentively and repeating a guest's issues back to them. Tutti shares insights on effective team communication through regular one-on-one meetings, fostering openness and trust among team members. Michael discusses handling guest complaints personally and the value of providing unique experiences to remedy issues, using his experience with a celebrity as an example. The episode is packed with industry insights and practical strategies to enhance guest experiences and company operations. Rachel concludes with the promise of more helpful tips and stories in future episodes, encouraging listeners to tune in for valuable takeaways.

    53 min

  5. OCT 7

    Behind the Breakroom | Introduction Episode

    In this introductory episode of the Hospitality Breakroom podcast, host Rachel Alday outlines the purpose and goals of the show. Designed as a space for anecdotal and tactical insights into the hospitality industry, the podcast will feature interviews with various team members from Abode Luxury Rentals, which Rachel and her husband own. With over 16 years of experience and a team of nearly 60 experts, the show aims to share valuable stories and lessons from the frontline of operations, covering areas such as marketing, guest services, and revenue management. Rachel also shares her personal journey into the vacation rental industry, her family's business expansions into Jackson Hole and Sun Valley, and her motivation behind starting the podcast. She highlights the role of self-development and the company's unique library initiative as inspirations for the podcast, aiming to foster a deeper understanding of hospitality and community among listeners.

    18 min
  • 5 Episodes

Ratings & Reviews

5
out of 5
3 Ratings

About

Step into The Hospitality Breakroom—a fresh, behind-the-scenes look at the world of luxury hospitality, where the real stories unfold! Each episode, you’ll hear from different members of the Abode Luxury Rentals team, who share their unique perspectives, experiences, and expertise. From day-to-day operations to standout guest stories and industry insights, this podcast is your exclusive pass to the inner workings of a world-class luxury rental company. Whether you’re in hospitality or just curious about what makes luxury experiences unforgettable, grab a coffee, pull up a chair, and join the conversation. This isn’t just another business podcast—it’s where hospitality comes to life!

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