The Best Practices Show with Kirk Behrendt ACT Dental
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
Subscribe to The Best Practices Show on Apple Podcasts
Join our community and start your journey towards a more innovative, more successful dental practice today!
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706: Leading Beyond the Chair: 4 Key Pillars for Dental Team Success – Miranda Beeson
706: Leading Beyond the Chair: 4 Key Pillars for Dental Team Success – Miranda Beeson
If you're not good with people, you won't have a great business — or a great life! Your first step is to master the four domains of emotional intelligence, and Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to teach you how. Get good at people, not just dentistry! To become an emotionally intelligent leader for yourself, your team, and your family, listen to Episode 706 of The Best Practices Show!
Learn More About Miranda:
Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com
More Helpful Links for a Better Practice & a Better Life:
Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
Read Hidden Potential by Adam Grant: https://www.penguinrandomhouse.com/books/719611/hidden-potential-by-adam-grantTake the DiSC assessment: https://www.thediscpersonalitytest.comTake the Kolbe A Index: https://www.kolbe.comTake the Working Genius assessment: https://www.workinggenius.com/about/assessmentTake the Myers-Briggs assessment: https://www.themyersbriggs.com/en-USRead Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heenRead The Outward Mindset by The Arbinger Institute: https://www.penguinrandomhouse.com/books/575042/the-outward-mindset-by-the-arbinger-institute
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705: 3 Questions You Have to Answer on How Patients Enter Your Practice – Dr. Jim McKee
705: 3 Questions You Have to Answer on How Patients Enter Your Practice – Dr. Jim McKee
How do patients enter your practice? It’s the most important question to consider as a dentist and business owner. To guide you through three main questions you need to answer, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share a few critical lessons he’s learned over his professional career. To learn which questions to answer for the success of your practice, listen to Episode 705 of The Best Practices Show!
Learn More About Dr. McKee:
Send Dr. McKee an email: jim@mckeedds.com Join Dr. McKee on Facebook: https://www.facebook.com/jim.mckee.104Register for Dr. McKee’s Advanced Occlusion Workshop (July 25-27, 2024): https://campus.speareducation.com/workshops/advanced-occlusion/details/syllabusLearn more about Chicago Study Club (email Dr. McKee for more information): https://chicagostudyclub.com
More Helpful Links for a Better Practice & a Better Life:
Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Main Takeaways:
Figure out what kind of practice you're trying to build.Determine whether the doctor or hygienist sees patients first.Pace your treatment planning appropriately. Don't overwhelm patients.Pretend you're a patient. Think about what you want from a dental experience.Wow your patients with an experience they’ve never had from any other dentist.
Snippets:
0:00 Introduction.
1:49 Why this is an important topic.
10:07 Filter patients to emergency visits or new patient visits.
15:11 Above-the-line and below-the-line, explained.
19:18 Pace your treatment plans.
22:27 Figure out the type of practice you're trying to build.
26:25 Make your workplace a great place to be.
29:42 Change your practice one interaction at a time.
32:29 Last thoughts.
33:33 Dr. McKee’s upcoming courses.
Dr. Jim McKee Bio:
Dr. Jim McKee is a member of the Spear Resident Faculty. He has maintained a private practice since 1984 in Downers Grove, Illinois, where he treats a wide variety of cases with a focus on predictable restorative dentistry. He is a member of the American Academy of Restorative Dentistry and former... -
704: How I Discovered Happiness Through a Lot of Adversity – Dr. Kevin Groth
704: How I Discovered Happiness Through a Lot of Adversity – Dr. Kevin Groth
We all want to avoid hardship. But hard times can lead to a more fulfilling and joyful life. To share how adversity was important to his happiness, Kirk Behrendt brings back Dr. Kevin Groth to highlight the important lessons and habits he learned that transformed his life. With the right mindset, adversity is the path to happiness! To hear how you can discover your happiest self, listen to Episode 704 of The Best Practices Show!
Learn More About Dr. Groth:
Give Dr. Groth a call: (248) 229-9380Send Dr. Groth an email: kevingroth@gmail.com Join Dr. Groth on Facebook: https://www.facebook.com/grothdentalFollow Dr. Groth on Instagram: https://www.instagram.com/drkevingroth
More Helpful Links for a Better Practice & A Better Life:
Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
As a Man Thinketh by James Allen https://bookshop.org/p/books/as-a-man-thinketh-james-allen/6726929?ean=9781585426386
Main Takeaways:
Learn to say no.Set your vision and core values.Get in the habit of positive thinking.Take better care of your mind and body.Surround yourself with supportive people.Don't judge yourself at your lowest moments.Simplify the things that are bogging you down.No one should work more than 200 days a year.
Snippets:
0:00 Introduction.
3:41 Dr. Groth’s journey to happiness.
5:26 Have a strong support network.
8:34 The happiest people live the simplest lives.
10:15 Don't work more than 200 days a year.
14:27 Simplify the things that are bogging you down.
15:29 Change how you do payroll.
16:57 Change your work hours.
21:07 You don't need to be everyone’s dentist.
21:46 Write down your problems to start finding solutions.
24:02 Establish your vision and core values.
29:48 Improve yourself to be happy.
33:10 Take better care of your body.
34:11 Don't strive for perfection.
35:17 The value of saying no.
37:10 Make amends to clear your mind.
41:12 Keep your ego in check.
43:24 Start journaling.
44:40 Get in -
703: The Profitable Hygiene Equation: Optimizing Workflow Services for Success – Miranda Beeson & Courtney Dalton
703: The Profitable Hygiene Equation: Optimizing Workflow Services for Success – Miranda Beeson & Courtney Dalton
Are your hygienists always running out of time? If they are, it’s not them — it’s your systems that need improvement! To help you optimize the hygiene workflow so you can be more profitable, Kirk Behrendt brings back Miranda Beeson and Courtney Dalton, two of ACT’s amazing coaches (and excellent hygienists), with a framework for making those 60 minutes more efficient. To learn the strategies to make your day flow smoother, listen to Episode 703 of The Best Practices Show!
Learn More About Miranda and Courtney:
Send Miranda an email: miranda@actdental.com Send Courtney an email: courtney@actdental.com Follow Miranda and Courtney on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com
More Helpful Links for a Better Practice & A Better Life:
Watch the entire webinar here: https://www.actdental.com/109Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club:a... -
702: The 4 Elements of a Great Partnership – Dr. Jen Derse & Dr. Brett Levin
Without a healthy partnership, your work life could be torture. If you want to increase your happiness at work, don't miss this episode! Kirk Behrendt brings back Dr. Jennifer Derse and Dr. Brett Levin, founders of Espire, to share their recipe for a healthy partnership that lasts. To learn how to stay aligned, navigate disagreements, and to disagree agreeably, listen to Episode 702 of The Best Practices Show!
Learn More About Dr. Derse and Dr. Levin:
Follow Dr. Derse on Instagram: https://www.instagram.com/espiredental Follow Dr. Levin on Instagram: https://www.instagram.com/brettrlevindmd Learn more about Espire: https://espiredental.com
More Helpful Links for a Better Practice & A Better Life:
Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Main Takeaways:
Respect and support your partner. Be aligned with one another’s vision. Learn how to disagree and give feedback. Find a cadence for communication to stay aligned. Accept that you will have some hard days with your partner.
Snippets:
0:00 Introduction.
3:22 Why a healthy partnership is so important.
4:26 Why being aligned on vision is important.
5:40 How to stay aligned and navigate disagreements.
9:15 Complexities in adding more people.
12:00 Schedule regular alignment time.
16:16 How Dr. Derse and Dr. Levin communicate.
22:11 How Dr. Derse and Dr. Levin define respect in a partnership.
28:31 How Dr. Derse and Dr. Levin cultivate teamwork.
32:02 Mistakes to avoid in a partnership.
34:51 Last thoughts.
38:08 More about Espire and how to get in touch.
Dr. Jennifer Derse Bio:
After dental school at Marquette University School of Dentistry, Dr. Derse focused her practice on cosmetic dentistry in Scottsdale, Arizona, and taught at the Arizona School of Dentistry. In 2010, she moved to Denver to join Espire Dental, formerly Levin Family Dental, where she has maintained a Top Dentist award by 5280 Magazine every year since.
Dr. Derse completed the Kois Continuum and focuses her dental practice on esthetic and restorative dentistry. She is actively involved in the Denver community, serving on local non-profit... -
701: 4 Tips for Talking Insurance Benefits - Robyn Theisen
Do you have a hard time communicating with your team about insurance benefits? It's not easy. In this episode, Kirk and his guest, coach Robin Theisen, have some answers for you. Robin shares four tips for effectively talking about dental insurance benefits with patients. The conversation emphasizes the importance of educating the team about insurance, using the term 'benefits' instead of 'insurance', always saying 'yes' to patients, and making the patient the focus of the conversation. Listen to this episode to hear why implementing these great tips will help you build trust, maximize benefits, and create value for your patients.
More Helpful Links for a Better Practice & A Better Life:
Subscribe to the Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin the Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/ttt/See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event/Get the Best Practices Magazine for free: https://www.actdental.com/magazine/Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdentalMore help at ACT Dental: Gina@actdental.com
Main Takeaways:
Educate the team about dental insurance to ensure everyone is on the same page.Use the term 'benefits' instead of 'insurance' to clarify the purpose and limitations of coverage.Always say 'yes' to patients and focus on what can be done rather than what cannot be covered.Make the patient the focus of the conversation and build trust by emphasizing the value of the dental treatment.
Snippets:
00:00 Introduction
01:24 Importance of Talking Insurance Benefits
05:36 Tip 1: Educating the Team
09:55 Tip 2: Using the Term 'Benefits' Instead of 'Insurance'
13:41 Tip 3: Always Saying 'Yes' and Tip 4: Make your patient the focus
26:05 Final thoughts and Conclusion
Robyn Theisen Bio:
Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.
Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.
Customer Reviews
Come back
I’m not calling this a come back, I am saying if you’ve tried this show in the past, you need to come back now. Kirk has done an amazing job improving the quality of this show and he has emerged as a go-to dental owner podcast to listen to.
Making me a better leader!
I just wanted to say thank you to Kirk for making me a better leader by opening my mind to all these great thought leaders in dentistry. Every single one I listen to points out areas for growth(deficiencies!) in my leadership. I only wish this had been around 20 years ago! I wouldn’t have made all the mistakes I have made! But I deeply appreciate all this, it gives me fuel to fan the flame of a leader that everyone wants to follow. Thank you, thank you, thank you.
Act Dental Things I wish I learned in Dental school with Dr McKee
As always thank you for some great content and perspective from Kirk Behrendt and Dr Jim McKee! Thanks so making the drive to Milwaukee fly by and get me energised to be an even better leader for my team!