The Best Practices Show with Kirk Behrendt

ACT Dental
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

  1. 44M AGO

    1043: Don’t Lose the Why: Leading Through Service in Dentistry - Miranda Beeson

    Do you ever catch yourself thinking, “Why am I even doing this?” When dentistry becomes all noise—production goals, staffing issues, and nonstop mental load—it’s easy to lose your purpose and drift into burnout. In this episode, Kirk Behrendt brings back practice coach Miranda Beeson to explain how reconnecting to service—without sacrificing yourself—restores energy, strengthens leadership, and makes the work meaningful again. You’ll learn how service applies to patients, your team, your profession, and your community, plus practical ways to re-anchor your mindset through daily habits and better language around numbers. Listen to Episode 1043 of The Best Practices Show! Main Takeaways: Dentistry is a helping profession, and burnout grows when purpose gets replaced by task-focus, noise, and transactional thinking.Service is not self-sacrifice; you have to protect boundaries and run a strong business to serve appropriately.When patients become “appointments” or “dollar signs,” fulfillment drops and emotional fatigue increases for both doctors and teams.Serving your team means creating an opportunity for financial stability, fulfillment, and development—not just expecting performance.Leadership is a mindset, not a title, and anyone can lead by showing up with an others-focused approach.Serving the profession and community through mentorship, study clubs, and giving back can restore meaning and re-energize seasoned dentists.Re-anchoring daily to purpose and gratitude helps reset mindset, improves team language around metrics, and supports healthier leadership. Snippets: 00:00 Burnout And The Why 01:23 Meet Coach Miranda 03:02 Dentistry Noise Overload 04:22 Service Fuels Purpose 06:22 Serve Without Sacrifice 09:06 When Service Gets Lost 14:10 Serving Patients Deeply 16:50 Serving Your Team 20:52 Leadership Without Titles 22:21 Serve Dentistry Community 24:15 Community Service Mindset 24:32 Mentorship Stories 25:34 Giving Back Fuels Joy 27:12 Keep the Fire Lit 27:25 Margin and Mindsets 29:07 Practical Reset Tips 30:16 Purpose in Huddles 31:41 Gratitude Over the Gap 33:38 Reframing Numbers as Care 35:03 Accountability and the Right People 37:14 Final Takeaways on Service 41:28 Core Purpose and Resources 42:41 Podcast Farewell Guest Bio/Guest Resources: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/ Best Practices Association: https://www.actdental.com/bpa Best Practices Resources:https://www.actdental.com/free-resources/ Upcoming Events & Workshops: https://www.actdental.com/events/ Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.com Subscribe on Spotify: https://open.spotify.com

    43 min

  2. 2D AGO

    1042: Metric Mondays: The Hidden Cost of Letting Insurance Set Your Fees - Robyn Theisen

    Letting insurance fee schedules become your “real” fees creates bad data, bad decisions, and an unnecessary production treadmill. In this episode, Kirk Behrendt coaches with Robyn Theisen on why every practice — even PPO-heavy practices — must use a master fee schedule, bill full fees, and track adjustments correctly so you can see the true gap between UCR and contracted rates. You’ll learn how insurance-driven fees distort write-offs, inflate gross production, hide profitability, and anchor patients to allowance instead of clinical value — plus what to do today to start fixing it. Listen to Episode 1042 of The Best Practices Show! Main Takeaways: If your practice management system uses insurance fee schedules instead of a master fee schedule, your production, adjustments, and write-offs become inaccurate.Without regularly comparing UCR to contracted fees, you can’t see the true adjustment gap or make good plan-by-plan decisions.When practices bill contracted fees, gross production may look strong while net production tells a very different story.Insurance-driven fees can force doctors to produce more volume to reach the same results, creating scheduling and profitability challenges.Billing full fees and categorizing adjustments by insurance plan allows you to identify where discounts are coming from and how large they are.Getting granular with adjustment categories can reveal hidden issues, like different doctors operating under different insurance fee schedules.Auditing a small sample of EOBs weekly helps you validate whether adjustments and payments match what you think is happening. Snippets: 00:01 What “the hidden cost of letting insurance set your fees” actually means. 03:00 What it looks like when practices get this wrong: distorted adjustments, write-offs, and inflated gross production. 05:40 Why not using a master fee schedule creates “fake news” everywhere in the practice. 06:30 What it looks like when practices get it right: billing full fees and tracking adjustments by plan. 08:50 How granular write-off categories reveal deeper problems — including huge write-offs and mismatched fee schedules. 11:10 What you can do today: check how adjustments are entered and get more specific by insurance company. 12:20 Why anchoring patients to allowances instead of clinical value hurts your practice long-term. Guest Bio/Guest Resources: Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams. Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/ Best Practices Association: https://www.actdental.com/bpa Upcoming Events & Workshops: https://www.actdental.com/events/ Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.com Subscribe on Spotify: https://open.spotify.com

    15 min

  3. 5D AGO

    1041: AI & HR for Private Dental Practices - Alan Twigg

    AI is showing up everywhere in dentistry, but how far should you go with it in HR—and where does it create risk? In this episode, Kirk Behrendt brings back Alan Twigg, HR professional and leader at Bent Ericksen, to unpack practical, low-risk ways to use AI in a private dental practice, where it can backfire, and why compliance and culture still require trained human judgment. You’ll learn what AI does well today, what it gets wrong, how employees may use it against you, and how to protect your practice while staying efficient. Listen to Episode 1041 of The Best Practices Show! Main Takeaways: AI can summarize information confidently even when it is wrong, so you should not use it as a source of HR compliance guidance.Employees and patients can use AI tools to research employment and practice issues faster, increasing the need for accurate HR compliance.Using AI to write or review policies can miss common real-world scenarios and still requires significant human time to verify and maintain.AI’s default “agreeable” responses can be risky in HR decisions like termination because it may not challenge high-risk choices.Useful AI applications in HR are generally administrative or creative support, not legal interpretation or employee-relations decision-making.Culture and trust remain key differentiators for private practices, especially as larger organizations pursue efficiency through automation.The real value of technology should be freeing time for human connection, not compressing more tasks into the day. Snippets: 00:00 AI is everywhere—would you use it for HR? 01:00 Alan explains what he does and why HR support matters in dentistry. 04:00 Kirk on “this will change everything” predictions and why trust still runs dentistry. 08:00 The five Cs that differentiate humans from AI: communication, compassion, curiosity, creativity, courage. 11:00 Why AI can be dangerous for HR compliance information, with real examples of errors. 14:00 The Workday lawsuit and what it could mean for AI-driven hiring tools. 17:00 What happens when a practice tries to use AI to build policies and procedures. 22:00 How AI’s “agreeable” nature can increase risk in terminations and employee conflict. 25:00 Safer, practical uses of AI: UEP drafting, appreciation ideas, and reducing admin drudgery. 28:00 Five years out: efficiency vs. work intensification, and the hope for more human connection. 32:00 Final cautions: don’t let AI change your vision, and don’t use it for compliance decisions. Guest Bio/Guest Resources: Alan Twigg is the president of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace of mind to such a confusing topic. As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels. Resources mentioned: https://bentericksen.com/ More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

    36 min

  4. 6D AGO

    1040: Turnover Isn't a Staffing Problem—It's a Culture Problem - Heather Crockett

    Turnover is expensive, disruptive, and often blamed on “the staffing market”—but what if the real issue is your internal culture and leadership systems? In this episode, Kirk Behrendt sits down with coach Heather Crockett to explain why turnover isn’t a staffing problem—it’s a culture problem—and to walk you through the practical framework that attracts the right people, keeps them, and helps them thrive. You’ll learn what truly drives turnover, the leadership behaviors that reduce it, and the culture systems that create clarity, consistency, and accountability. Listen to Episode 1040 of The Best Practices Show! Main Takeaways: Turnover is often a lagging indicator of deeper issues like unclear leadership, inconsistent expectations, weak onboarding, and uneven accountability.Strong cultures still attract and retain top talent, even in tight labor markets, because people choose workplaces for leadership and experience—not just pay.Clear roles, defined success, and documented expectations reduce guessing and frustration, and help the right people perform in the right seats.Consistency in leadership—supported by regular meeting rhythms—eliminates “rule changes” that make accountability feel unfair.Systems create predictable, repeatable behaviors and improve training so you don’t rely on memory, mood, or “training by people.”Avoiding conflict quietly erodes culture; productive conflict builds trust when leaders use clear frameworks and address issues early.Team members stay when they feel clear, valued, and connected to meaningful purpose—not because of perks alone. Snippets: 00:00 Turnover isn’t a staffing problem—it’s a culture problem. 02:00 Why hiring is hard, and why culture is the real retention advantage. 05:30 Turnover as a lagging indicator of internal leadership and systems issues. 07:00 Why onboarding drives retention and the “3-3-3” framework. 10:00 “Team members come first” and what it changes operationally. 11:00 Clarity: defining roles, success, and expectations for behavior and performance. 13:30 Consistency and the meeting rhythms that remove unfair accountability. 17:00 Systems as the “this is the way” to reduce errors and speed up training. 19:00 Purpose: moving from transactional dentistry to meaningful, relational work. 22:00 Avoiding conflict erodes culture and drives high performers away. 24:00 Clear is kind: why clarity prevents conflict from becoming a crisis. 26:30 Tactical leadership behaviors you can start immediately to reduce turnover. 29:00 Two questions to ask your team to uncover what’s hurting culture. Guest Bio/Guest Resources: Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting. Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues. She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

    33 min

  5. APR 27

    1039: Metric Mondays: Why Are We Producing Well but Still Feel Tight on Cash? - Carlie Einarson

    Are you producing at a high level but still feeling tight on cash? In this episode, Kirk Behrendt brings back Carlie Einarson, ACT Dental coach, to explain why strong production doesn’t automatically mean strong cash flow. You’ll learn the two metrics that reveal what’s really happening—collections percentage and AR days—plus the practical steps to tighten your financial systems so the money you’ve earned actually makes it to the bank. Listen to Episode 1039 of The Best Practices Show! Main Takeaways: Strong production does not guarantee strong cash flow because production does not automatically convert to money in the bank.Collections percentage and AR days are two key metrics that reveal why a practice can feel tight on cash even when schedules are full.If you are not collecting 100% of net production, profitability is being impacted and the practice is leaving money on the table.Over-the-counter collections must be consistent, with confident same-day payment conversations at time of service.AR days reflect how long it takes to collect what you’re owed, and the goal is roughly 30 days or less.A clear financial policy and an AR management system reduce delays from patient balances and insurance claims.Improving collections systems can create a cascading effect, including healthier financial behavior, better compliance, and more consistent processes. Snippets: 00:00 Producing a lot but still tight on cash—why this happens. 02:20 The two metrics that reveal the story: collections percentage and AR days. 04:40 What “getting it wrong” looks like when cash doesn’t match production. 05:35 Why AR days creep up and how delays compound. 07:40 What “getting it right” looks like inside a healthy practice. 08:35 Why 95% collections is not acceptable in dental practice management. 11:05 Targeting 30 AR days and tightening follow-up systems. 12:00 Moving to deposits and collecting in a more consistent process. 13:10 Action plan: financial policy alignment and AR management systems. 15:00 Where to find BPA resources for financial policies and AR systems. Guest Bio/Guest Resources: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing. Resources mentioned in this episode: Best Practices Association (BPA) resources and guides:https://www.actdental.com/free-resources/ More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

    17 min

  6. APR 24

    1038: Are You On the Same Page, or Just in the Same Building? - Jenni Poulos

    Building an amazing dental team is hard when everyone is “busy” but daily friction, miscommunication, and inconsistent expectations keep getting in the way. In this episode, Kirk Behrendt sits down with coach Jenni Poulos to explain how written team agreements create alignment, reduce conflict, and make accountability easier. You’ll learn why individual, unwritten expectations create expensive operational friction, how agreements support core values with specific behaviors, and how to build a living document your team actually uses. Listen to Episode 1038 of The Best Practices Show! Main Takeaways: Alignment reduces daily friction by creating clear, shared expectations for how the team works together.Misalignment is expensive because it shows up in tone, handoffs, duplicated work, and ultimately impacts patient experience and profitability.The root of conflict is the gap between expectations and reality, summed up as E minus R equals C.Team agreements support core values by defining what those values look like in specific, observable behaviors during the workday.People resist surprise accountability more than accountability itself, and written agreements reduce that surprise.Agreements must be written, modeled by leadership, and used for coaching so accountability feels less personal and more objective.Team agreements should be created with the full team and revisited regularly so they stay “living,” not just “laminated.” Snippets: 00:00 Welcome and Big Question 01:17 Meet Jenny and Why Alignment Matters 03:08 Core Values and Misalignment Costs 05:18 Unwritten Rules Create Friction 07:22 E Minus R Equals Conflict 09:28 Team Agreements Create Clarity 11:22 Written Agreements and Accountability 15:48 Modeling Agreements and Coaching 18:11 How to Build Agreements Together 23:24 Final Takeaways and Next Steps 25:38 Wrap Up and Farewell Guest Bio/Guest Resources: Jenni brings to dental teams a literal lifetime of experience in dentistry. As the daughter and sister of periodontists and a dental hygienist, she has been working in many facets of the dental world since she first held a summer job turning rooms and pouring models at the age of 12. Now, with over 10 years of experience in managing and leading a large periodontal practice, she has a firm grasp on what it takes to run a thriving business. Her passion for organizational health and culture has been a driving force behind her coaching career. She has witnessed firsthand how creating an aligned and engaged team will take a practice to levels of success that they never believed possible! Guest resources mentioned: Best Practices Association: Team Agreements Coaching Guide.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

    26 min

  7. APR 22

    1037: How AI Can Empower Your Dental Practice - Travis Wentworth

    AI is moving fast, but most dentists still don’t know what to use, what to ignore, or how to avoid wasting time on tools that don’t help the practice. In this episode, Kirk Behrendt sits down with Travis Wentworth, an AI and cybersecurity expert (with a doctorate in chemical engineering and a background in data modeling), to explain how AI has evolved beyond chatbots into practical “coworker” tools and agent-based workflows that can save time in a dental office. You’ll learn how to think about AI use cases, how to structure prompts for better outputs, where the real risks are (including hallucinations and overreliance), and how to pick one measurable project to implement without getting overwhelmed—listen to Episode 1037 of The Best Practices Show! Main Takeaways: AI has quickly moved beyond basic chatbot use into tools that can work directly with files, folders, and workflows on your computer.Agent-based AI can connect services (like calendars and email) to automate multi-step tasks that would normally take manual follow-up.Better AI outputs depend on structured, specific inputs, including context like practice values, tone, and desired formats.A major risk is trusting AI outputs without reviewing them, especially when the model can hallucinate details or references.Another risk is getting distracted by too many possibilities instead of completing one scoped, practical project.AI can be used for simple, high-value office tasks like drafting consistent SOP templates and maintenance logs.Tools that record and summarize conversations can help improve consistency and completeness of clinical notes when used responsibly. Snippets: 00:00 AI in Dentistry Intro 01:08 Meet Travis Wentworth 03:18 How Fast AI Is Moving 04:43 Beyond Chatbots to Cowork 06:41 Agents That Automate Work 08:26 Dental Use Cases and Reviews 11:57 Prompting and Better Inputs 16:14 Dental AI Tools and Notes 20:38 Pitfalls and Staying Focused 24:31 Adoption Curves and Urgency 27:51 Final Advice and Resources 30:28 Wrap Up and Next Steps Guest Bio/Guest Resources: Travis Wentworth has been training students in engineering, networking, and cybersecurity for over a decade. He received his PhD in engineering from the University of Kansas in 2015 and completed a Postdoctoral Research fellowship at the University of Chalmers in Gothenburg, Sweden. While there, he was part of the world-renowned research group led by Dr. Louise Olsson and had the privilege to work with the European Union, Swedish Research Council, Volvo, and Chalmers University. As a researcher, instructor, and consultant, Travis has presented his technical content to far-reaching corners of the globe including China, Germany, and Sweden, to name a few. Returning to the United States in 2017, he narrowed his emphasis to cybersecurity and networking training. Travis has a diverse background with a proclivity in the acquisition and analysis of public and proprietary data. He is a published author in numerous peer-reviewed journals for computer modeling and catalysis and is well-versed in programming, networking, data acquisition, and cybersecurity. Resource mentioned: https://www.plaud.ai/ More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/ Best Practices Association: https://www.actdental.com/bpa Upcoming Events & Workshops: https://www.actdental.com/events/ Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.com Subscribe on Spotify: https://open.spotify.com

    31 min

  8. APR 20

    1036: Metric Mondays: If Patients Aren't Saying Yes, What Should I Look at First - Carlie Einarson

    When patients don’t say yes to treatment, it’s easy to assume the problem is fees, timing, or motivation—but the first place to look is your data. In this episode, Kirk Behrendt sits down with ACT coach Carlie Einarson to break down two key performance indicators that reveal where case acceptance is actually breaking down: diagnostic percentage and case acceptance percentage. You’ll learn how to define and track these metrics, what “low” numbers typically indicate inside your systems, and the first practical steps to improve diagnosis, presentation, and scheduling outcomes. Listen to Episode 1036 of The Best Practices Show! Main Takeaways: Key performance indicators are “indicators” because they point to which systems are working and which are not.Diagnostic percentage measures what percentage of patients are diagnosed with new treatment.Case acceptance percentage measures what percentage of patients with treatment presented schedule something before leaving that day.A low diagnostic percentage can indicate missed or inconsistent diagnosis, unclear philosophy, or “watching” treatment instead of recommending it.A low case acceptance percentage often reflects rushed conversations and unclear explanations rather than patients simply refusing because of cost or time.Improving both metrics starts with writing down and aligning the practice’s standard of care and treatment philosophy across the entire team.Pulling two to four weeks of diagnostic and case acceptance data helps identify whether the breakdown is happening in diagnosis or in communication and scheduling. Snippets: 00:00 What to look at first when patients aren’t saying yes. 02:06 Why KPIs are called “indicators” and what they reveal. 03:06 Diagnostic percentage defined with a simple example. 03:42 Case acceptance percentage defined as scheduling before leaving. 04:10 What low diagnostic and case acceptance numbers usually mean. 06:07 What it looks like when diagnosis and case acceptance are strong. 07:25 Why diagnosis is a priority and why “winging it” fails. 09:18 The first steps: write down your standard of care and pull recent data. 10:12 What to review with your team to strengthen diagnosis systems. 11:20 What to fix when diagnosis is strong but case acceptance is low. 12:05 Raising the standard of care and bringing the team with you. 12:41 The value of periodic comprehensive sit-downs for patients. 13:12 Holding doctors accountable with daily tracking. 15:18 The two metrics to start with when patients aren’t saying yes. Guest Bio/Guest Resources: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing. Resources mentioned in this episode: Best Practices Association (BPA) resources and guides:https://www.actdental.com/free-resources/ More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/ Best Practices Association: https://www.actdental.com/bpa Upcoming Events & Workshops: https://www.actdental.com/events/ Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.com Subscribe on Spotify: https://open.spotify.com

    16 min
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About

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

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