The Best Practices Show with Kirk Behrendt

ACT Dental
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

  1. 1D AGO

    1009: Metric Mondays: Leading vs Lagging Indicators, What You Need to Know

    Many dental practices feel surprised by their numbers at the end of the month, even when they review reports regularly. In this episode, Kirk Behrendt sits down with Miranda Beeson, leadership coach at ACT Dental, to explain the difference between leading and lagging indicators and why relying too heavily on historical data creates stress, reactivity, and missed opportunities. They break down how leading indicators connect daily behaviors to long-term results, how to spot problems earlier, and how to use data to lead calmly instead of reactively. If you want to understand which numbers actually help you influence outcomes before it’s too late, listen to Episode 1009 of The Best Practices Show! Main Takeaways Lagging indicators show what has already happened in a practice and cannot be changed once reported.Leading indicators help predict future outcomes and guide daily and weekly behavior.Practices that focus only on lagging indicators often feel blindsided and become reactive under pressure.Tracking leading indicators weekly allows leaders to correct course before the end of the month.Hygiene reappointment, diagnostic percentage, and case acceptance are examples of leading indicators that influence production.Teams engage more effectively when they understand which daily actions influence practice results. Snippets 00:52 Leading indicators versus lagging indicators and why both matter.02:28 Why lagging indicators create reactive leadership and team stress.03:50 Using hygiene metrics to predict future production.06:11 Planning ahead for known schedule disruptions like holidays.07:38 What it looks like when practices rely only on lagging indicators.09:42 How leadership changes when leading indicators are used correctly.11:39 Tracking diagnostic percentage and case acceptance week over week.14:47 A simple first step to start using leading indicators today. Guest Bio/Guest Resources Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show:a...

    20 min

  2. 4D AGO

    1008: How Real Masters Think About Continuing Education

    Is online continuing education enough to elevate your dentistry? With unlimited access to webinars, social media cases, and on-demand videos, it’s easy to believe you can master complex procedures from a screen. But is that really how clinical excellence is built? In this episode, Kirk Behrendt interviews Dr. Adamo Notarantonio, educator, clinician, and faculty member at the Kois Center, about the critical differences between online and in-person learning. They discuss why hands-on training, mentorship, and layered learning are essential for developing technical skill, clinical judgment, and the ability to think under pressure. You’ll learn how to adopt CE with patience, how to avoid the social media comparison trap, and why real growth requires more than watching a video. If you want to elevate your thinking and your results, listen to Episode 1008 of The Best Practices Show! Main Takeaways In-person, hands-on education is essential for mastering clinical techniques that cannot be fully learned through online videos.True clinical growth requires repetition, deliberate practice, and mentorship over time.Social media often presents highlight reels that do not reflect the full clinical reality behind cases.The ability to think outside the box during unexpected clinical situations separates good clinicians from great clinicians.Layered learning—lecture, hands-on application, mentorship, and case review—deepens understanding and improves implementation.Dentists should focus on competing with themselves rather than comparing their work to others.Adopting CE effectively requires patience and a long-term mindset rather than seeking rapid results. Snippets 00:00 Introduction and Welcome00:18 Meet Adamo: A Special Guest01:20 The Importance of Continuing Education02:48 Adamo's Journey and Career Changes04:15 Hands-On Learning vs. Online Education07:43 The Value of In-Person Training09:48 Thinking Outside the Box in Dentistry12:22 Mindset and Continuous Learning14:47 The Reality of Social Media in Dentistry16:29 The Reality of Before and After16:41 The Trust Factor with Instagram16:58 AI in Dentistry Presentations17:29 The Importance of Clinical Tips18:20 The Role of Educators in Dentistryspan class="ql-ui"...

    32 min

  3. 6D AGO

    1007: How to Stop “Putting Out Fires” and Start Creating Systems - Christina Byrne

    Running a dental practice can feel like an endless cycle of putting out fires, reacting to problems, and repeating the same frustrations day after day. In this episode, Kirk Behrendt sits down with Christina Burn, Director of Operations at ACT Dental, to explain why most of these daily issues stem from a lack of clear systems, not people. Together, they break down how systems create predictability, reduce stress, improve team accountability, and support long-term growth. You’ll learn where to start with systems, how to build them with your team, and how to keep them relevant as your practice evolves. To learn how to stop firefighting and start creating predictability, listen to Episode 1007 of The Best Practices Show! Main Takeaways: Most recurring daily problems in a dental practice are caused by missing or unclear systems rather than individual team performance.Systems create predictability, which leads to less stress, better patient experiences, and more consistent outcomes for doctors and teams.Practices should aim to be systems-driven instead of people-dependent to avoid burnout and constant staff additions.Effective systems start with a clearly defined “why” that connects directly to patient experience and team success.The best systems are created collaboratively during dedicated team meeting time, not by the doctor alone or outside of work hours.Systems should be specific, step-by-step, and written clearly so anyone in the practice can follow them when needed.Systems must be treated as living tools that are reviewed, updated, and improved as the practice grows and changes. Snippets: 00:00 Introduction and Welcome00:08 The Importance of Systems in Dentistry01:28 Meet Christina Burn: Director of Operations02:30 Common Issues in Dental Practices03:23 Creating Effective Systems05:52 The Why Behind Systems09:58 Implementing and Refining Systems13:22 The 80% Approach to System Development16:02 Specificity in Systems20:32 Living Systems: Continuous Improvement25:11 Conclusion and Final Thoughts Guest Bio/Guest Resources: Christina Byrne is the Director of Operations at ACT Dental, where she oversees coaching alignment, system development, and operational consistency across practices nationwide. She works closely with dental teams to help them build scalable systems that improve predictability, accountability, and long-term practice performance. In this episode, Christina references ACT Dental resources including the Analyzing...

    29 min

  4. FEB 9

    1006: Metric Mondays: Leading with Data, Not Feelings

    Many dental leaders make decisions based on how the day feels instead of what the data shows. In this episode, Kirk Behrendt is joined by Miranda Beeson, ACT Dental coach and leadership advisor, to explain why leading from emotion creates reactive leadership and how metrics create clarity, consistency, and confidence for teams. You will learn how data removes emotion from decision-making, how to pause emotional reactions, and how to use key performance indicators to guide smarter conversations and actions. Listen to Episode 1006 of The Best Practices Show! Main Takeaways Leading from feelings creates reactive decision-making and inconsistency for the team.Metrics reveal patterns over time and provide an objective truth that removes emotion from leadership conversations.Data-driven leadership allows teams to align around priorities and solve problems instead of chasing anxiety.Reviewing metrics consistently helps leaders respond thoughtfully rather than react emotionally.Sharing data weekly builds accountability and ownership across the entire team.Measuring and reporting on a focus area regularly accelerates improvement.Verifying emotional reactions with data builds trust and credibility as a leader. Snippets 01:43 Why today’s Metric Monday focuses on feelings versus data.02:18 How leading with data creates smarter leadership decisions.03:20 How personal bias disappears when data is introduced.04:38 What reactive leadership looks like in a dental practice.06:05 Why leading with feelings creates inconsistency for teams.07:42 How teams unify when data is shared consistently.08:45 Using weekly reporting to drive improvement.10:18 Pausing emotional reactions and verifying them with data.13:25 Asking which KPI confirms or challenges a feeling.14:50 Using capacity data to validate schedule concerns.15:45 Why coaches help remove emotional stories from leadership decisions. Guest Bio/Guest Resources Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and...

    19 min

  5. FEB 6

    1005: 7 Sleep Hygiene Habits Every Dentist Needs - Dr. Uche Odiatu

    Most dentists treat sleep as optional until performance drops, patience gets shorter, and focus slips. In this episode, Kirk Behrendt talks with Dr. Uche Odiatu, health and fitness educator for dentistry, about sleep hygiene fundamentals that improve energy, cognition, metabolic health, and daily productivity. You will learn why seven hours is the minimum, why “sleep debt” can’t be repaid on weekends, and the practical habits that make sleep deeper and more consistent. Listen to Episode 1005 of The Best Practices Show! Main Takeaways Seven hours is the minimum sleep needed for most adults to avoid ongoing sleep deprivation.“Catching up” on sleep over the weekend does not fully reverse the effects of several nights of poor sleep.Morning outdoor light exposure helps reset circadian rhythm and supports falling asleep more easily at night.Daily physical activity builds physiological sleep drive beyond mental fatigue from a long clinical day.Alcohol can make you feel sedated but reduces deep sleep quality and interferes with memory consolidation and emotional regulation.Eating within three hours of bedtime can reduce sleep quality because the body is focused on digestion.Evening light control, including avoiding bright overhead LED lighting and late-night scrolling, supports melatonin and sleep depth. Snippets 01:56 Seven hours as the minimum, and how being awake too long affects performance.03:44 Why “sleep debt” can’t be repaid on weekends.06:23 Morning sunlight and outdoor exposure to reset circadian rhythm.09:35 Why sedentary days reduce true sleep drive, even when you feel mentally exhausted.11:28 Alcohol as sedation vs. sleep, and what it does to deep sleep and retention.17:35 Eating close to bedtime and the impact on sleep quality.18:45 Managing evening light by avoiding overhead LEDs after sunset.20:35 Doomscrolling, dopamine hits, and how small amounts of light disrupt physiology.24:10 “Become a sleep master” before chasing other wellness tools. Guest Bio/Guest Resources Dr. Uche Odiatu has a DMD (Doctor of Dental Medicine). He is a professional member of the ACSM (American College of Sports Medicine), a Certified Personal Trainer NSCA (National Strength & Conditioning Association), and the Canadian Association of Fitness Professionals (canfitpro). He is the co-author of The Miracle of Health and has lectured in Canada, the USA, the Caribbean, the UK, and Europe. He is an invited guest on over 400 TV and radio shows, from ABC 20/20, Canada CTV AM, Breakfast TV, to Magic Sunday Drum FM in Texas. This high-energy healthcare professional has done over 450 lectures in seven...

    29 min

  6. FEB 5

    1004: Before You Approve a Leave of Absence Request, Listen To This! - Alan Twigg

    Leaves of absence are complicated, highly regulated, and often misunderstood in dental practices. In this episode, Kirk Behrendt sits down with Alan Twigg, HR expert at Ben Erickson Administrative Services, to explain how leaves of absence actually work, why documentation matters, and how dentists can protect their practices while treating team members fairly. You’ll learn how to identify protected leave, handle medical and mental health requests, manage return-to-work issues, and avoid common mistakes that lead to liability. Listen to Episode 1004 of The Best Practices Show! Main Takeaways A leave of absence typically applies when an employee will be out for more than one week and may trigger state or federal protections.The reason for the leave determines which laws apply, so employers must clearly document whether the leave is due to pregnancy, medical conditions, mental health, or family care.Mental health conditions are medical conditions and may qualify for protected leave under disability laws.Every leave of absence should have a documented start date and an estimated return date to prevent confusion and legal risk.Medical certifications and job descriptions are essential tools for determining work restrictions and accommodations.Most leaves of absence are unpaid, but accrued PTO is usually used at the beginning of the leave as wage replacement.Employees on protected leave generally must be reinstated to the same role, pay, and hours unless the position is legitimately eliminated. Snippets 00:39 What qualifies as a leave of absence versus regular sick time.02:06 Why state and federal leave laws vary by location and practice size.04:18 Mental health as a protected medical condition.07:38 Pregnancy and disability protections explained.10:40 Why every leave needs a defined return date.13:27 Risks of replacing an employee on protected leave.14:21 Medical certification and job descriptions.17:38 Accommodations and undue hardship.19:29 Health insurance and benefits during leave.20:55 Using accrued PTO during a leave of absence.24:27 Medical release and return-to-work requirements.27:33 When a leave of absence is not legally protected.30:40 Documentation tips to protect the practice. Guest Bio/Guest Resources Alan Twigg is an HR specialist with Ben Erickson Administrative...

    36 min

  7. FEB 2

    1003: Metric Mondays: Overhead - Marketing % - Ariel Siegel

    Marketing costs can easily drift without clear benchmarks, clear goals, or reliable data. In this episode, Kirk Behrendt continues the Metric Monday series with practice coach Ariel Siegel to break down marketing percentage as part of overall overhead. They explain what marketing percentage actually measures, why the benchmark matters, how internal and external marketing must align, and how to evaluate return on investment using real practice data. If you want to understand how much you should be spending on marketing and how to know whether it’s working, listen to Episode 1003 of The Best Practices Show! Main Takeaways Marketing percentage measures the total percentage of revenue spent on both internal and external marketing efforts.The general benchmark for marketing spend is around 3%, depending on whether a practice is in growth or maintenance mode.Effective marketing fuels new patient growth while also strengthening the practice brand.Internal marketing systems and patient experience must align with external marketing efforts.Tracking return on investment requires comparing marketing spend to new patient numbers and resulting production.High marketing spend without strong systems can result in poor conversions and wasted dollars. Snippets 00:56 What marketing percentage measures 01:44 The 3% benchmark and why it varies 03:07 How marketing impacts new patient growth and branding 04:22 Why more new patients is not always better 06:52 Using ROI to evaluate marketing effectiveness 08:12 How to respond when marketing percentage is too high 10:03 Using call and conversion data to diagnose marketing performance 11:34 Final Thoughts on Marketing Strategies Guest Bio/Guest Resources Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process! More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/ span class="ql-ui"...

    16 min

  8. JAN 30

    1002: The Most Common Mistakes Dentists Make With Patients - Dr. Christian Coachman

    Poor communication can quietly undermine trust, case acceptance, and long-term relationships with patients — even when the clinical work is excellent. In this episode, Kirk Behrendt sits down with Dr. Christian Coachman, dentist, dental technician, and founder of Digital Smile Design, to identify the most common communication mistakes dentists make with patients and teams. You’ll learn why context matters, how confidence and humility work together, why “selling” erodes trust, and how practicing communication changes outcomes. If you want patients to understand you, trust you, and move forward with care, listen to Episode 1002 of The Best Practices Show! Main Takeaways: Communication skills have a greater impact on patient trust and case acceptance than clinical outcomes alone.Failing to give proper context is one of the most common communication mistakes dentists make with patients and teams.Asking better, more complete questions leads to better answers and more efficient collaboration.Confidence without humility sounds arrogant, while humility without confidence sounds weak; effective communication requires both.Dentists rarely practice communication skills, which leads to repeated mistakes over long careers.Explaining dentistry by “thinking out loud” or using jargon confuses patients and erodes trust.Showing patients visual information builds trust more effectively than selling or persuading verbally. Snippets: 07:35 Why communication determines how far you go in dentistry.08:18 The problem with not giving patients enough context.13:27 Why poorly formed questions waste time and limit answers.20:44 Confidence versus humility in patient communication.26:46 Why dentists need to practice communication like a clinical skill.33:49 How selling dentistry destroys trust while showing builds it.38:09 Why love and trust come from communication, not clinical work alone. Dr. Christian Coachman Bio: Dr. Christian Coachman is a dentist and dental technician known internationally for his work in dental communication, treatment planning, and interdisciplinary collaboration. He is the founder of Digital Smile Design and has spent decades working inside dental practices, observing patient interactions, and teaching clinicians how to communicate more effectively with patients and teams. He lectures globally and consults with dentists seeking to improve trust, case acceptance, and long-term patient relationships. Digital Smile Design: https://digitalsmiledesign.comspan

    43 min
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About

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

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