100 episodes

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

Windshield Time Chris Elmore

    • Education
    • 4.8 • 29 Ratings

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

    Using Scripts as a Guide

    Using Scripts as a Guide

    In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members use scripts while talking to clients. What many in the home service industry do not realize, however, is that scripts are not meant to be regurgitated word for word; they're meant to stand as guide for your language. A script is not a track you must stay on, it's a path with boundaries you stay within! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
     
    Sign up for an upcoming class here!
     
    The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!

    • 43 min
    Curing Maintenance-Itis

    Curing Maintenance-Itis

    In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecdotes related to chronic conditions and the importance of regular maintenance visits. The conversation highlights the need for technicians to approach maintenance visits with a proactive mindset and provide value to customers! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
     
    Sign up for an upcoming class here!
     
    The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!

    • 39 min
    Are You Having a Conversation or Conducting an Interrogation?

    Are You Having a Conversation or Conducting an Interrogation?

    In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating them. They emphasize the need to start the conversation immediately upon arrival, asking questions and engaging in small talk. They also highlight the importance of continuing the conversation as they move through the house or to the affected area. Building rapport and establishing a connection with customers is crucial for long-term relationships and trust. You don't want to interrogate your client! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
     
    Sign up for an upcoming class here!
     
    The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!
     
    Download the Podcast!

    • 42 min
    RES of Press Play

    RES of Press Play

    In today's episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship building, evaluation, and settling anxieties. They emphasize the importance of a great introduction and how it sets the tone for the entire service call, provide strategies for starting a conversation with the customer, discuss the importance of being curious and adapting to the customer's profile during the evaluation stage, and more! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
     
    The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!

    • 48 min
    Painting A Clear Picture

    Painting A Clear Picture

    In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a service tech is to diagnose problems, suggest solutions, and execute them. But in the midst of this, it's easy to forget that the homeowner does not always have the knowledge and context you do. Taking the time to explain to the client the extent of your finding and all the little details of the solutions is the act of painting a picture everyone can understand. Check out this episode today and up your service game tomorrow!
     
    Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!

    • 52 min
    Repair vs. Replacement in Home Services

    Repair vs. Replacement in Home Services

    In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field, and how to deal with these situations. They discuss topics like educating the client on your recommendation, adapting your approach to the client's profile, and more. Check out this episode today and up your service game tomorrow!
     
    Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
    Chris Elmore: 254-733-7109 or elmore@servextra.com
    James Walker: 254-230-5266 or james@servextra.com
     
    Go out and Ignite the Power Within!

    • 52 min

Customer Reviews

4.8 out of 5
29 Ratings

29 Ratings

JStiel2 ,

Value and Entertainment

Just found this podcast and have already gotten a TON of value and entertainment. #HighwayToTheDangerZone

obacker19 ,

Entertaining, insightful and actionable! 👏

Whether you’re well established as a service contractor, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Todd and the entire Service Excellence team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

fgnz84 ,

Service

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