Windshield Time Chris Elmore
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- Education
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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Painting A Clear Picture
In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a service tech is to diagnose problems, suggest solutions, and execute them. But in the midst of this, it's easy to forget that the homeowner does not always have the knowledge and context you do. Taking the time to explain to the client the extent of your finding and all the little details of the solutions is the act of painting a picture everyone can understand. Check out this episode today and up your service game tomorrow!
Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
Chris Elmore: 254-733-7109 or elmore@servextra.com
James Walker: 254-230-5266 or james@servextra.com
Go out and Ignite the Power Within! -
Repair vs. Replacement in Home Services
In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field, and how to deal with these situations. They discuss topics like educating the client on your recommendation, adapting your approach to the client's profile, and more. Check out this episode today and up your service game tomorrow!
Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
Chris Elmore: 254-733-7109 or elmore@servextra.com
James Walker: 254-230-5266 or james@servextra.com
Go out and Ignite the Power Within! -
It's an Island. If You Didn't Bring It, You Won't Find It!
In today's episode of Windshield Time, Chris and James talk about the importance of controlling the environment with the client. This is done in large part by properly managing the image you put on display when entering a home. Tune in to hear more about this topic today!
Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
Chris Elmore: 254-733-7109 or elmore@servextra.com
James Walker: 254-230-5266 or james@servextra.com
Go out and Ignite the Power Within! -
The Psychology of the Service Call
In today's episode of Windshield Time, Chris and James discuss the psychology of the service call. The conversation ranges from talking about the difference between a fun buy and a forced buy, to understanding the customer's emotional state and providing a positive experience in both scenarios. Tune in to hear more!
Go out and Ignite the Power Within! -
Introducing Noel Tarter
In today's Windshield Time, Chris and James are joined by special guest Noel Tarter, the newest coach on the Service Excellence team! Check out this episode for an intro to Noel!
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Meet Joe Person
In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new though, as he has spent many years with the company in the past and is welcomed back with open arms. Check out this episode to hear the guys catch up and get your first glimpse of our new Inside Salesperson!
Customer Reviews
Value and Entertainment
Just found this podcast and have already gotten a TON of value and entertainment. #HighwayToTheDangerZone
Entertaining, insightful and actionable! 👏
Whether you’re well established as a service contractor, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Todd and the entire Service Excellence team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!
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