9 Folgen
CX Excellence - chats with Anjali Anjali Malhotra
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- Wirtschaft
C-Xcel Chats are conversation about customer Experience Excellence. The podcast episodes cover best practices in Industry wrt people, processes n technology that are utilized towards building great Customer Experience
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Brands & CX: Uniting Marketing and Experience
In the latest episode of CX Excellence Chats with Anjali, she delves into the intricate relationship between brand equity and customer experience, with Beth Karawan, Co-Founder of ImprintCX.
Hear them speak about the transition from marketing to CX, the impact of brand purpose on customer strategy, the importance of storytelling, cross-functional collaboration and more!
Join them as they explore dimensions of brands forging meaningful connections with their customers that potentially enhance brand-customer relationships.
#CXExcellence#BrandExperience#CustomerCentricity#MarketingStrategy#BrandPurpose
Connect with Anjali:
LinkedIn: / anjali-malhotra-17505525
Instagram: / cxcel3
Twitter: https: //twitter.com/xcel_c
Facebook: / cxcel3
Email: anjali@c-xcel.com
Website: https://www.c-xcel.com -
Building Customer-Centric Organizations
In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.
Connect with Anjali:
LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/
Instagram: https://www.instagram.com/cxcel3/
Twitter: https: //twitter.com/xcel_c
Facebook: https://www.facebook.com/cxcel3
Email: anjali@c-xcel.com
Website: https://www.c-xcel.com
#CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast -
Decoding Customer Behavior: The Data-Driven Approach in Retail
Join Anjali, host of CX Excellence Chats, in an enlightening conversation with Arpit A., Director of Growth Strategy & Data CoE at Anarock Retail- as they delve into the pivotal role of data analytics in shaping customer experience (CX) within the retail landscape. Explore how data-driven insights unlock valuable customer preferences, behaviors, and expectations, driving strategic decisions and enhancing retail CX.
Connect with Anjali:
LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/
Instagram: https://www.instagram.com/cxcel3/
Twitter: https: //twitter.com/xcel_c
Facebook: https://www.facebook.com/cxcel3
Email: anjali@c-xcel.com
Website: https://www.c-xcel.com
#RetailCX #DataAnalytics #CustomerExperience #RetailInsights #DataDrivenStrategy #RetailStrategy #CXExcellence #RetailTrends #CustomerInsights #DataInsights -
Customer-Centric Strategies Unveiled: A Conversation with Annette Franz
Join Anjali, the host of "CX Excellence Chats with Anjali," in an enlightening conversation with Annette Franz, CCXP, an expert in building winning organizations through customer experience. Annette, a coach, keynote speaker, and author, shares invaluable insights into cultivating customer-centric cultures and strategies.
In this episode, Anjali and Annette explore thought-provoking topics such as the counter-intuitive approaches to culture and customer journey, the pitfalls Indian businesses face in crafting CX strategies and building products for customers, not customers for products!
Discover the principles and practices of customer-centricity and the role of an employee-first approach in fostering inter-functional collaboration.
Connect with Anjali:
LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/
Instagram: https://www.instagram.com/cxcel3/
Twitter: https: //twitter.com/xcel_c
Facebook: https://www.facebook.com/cxcel3
Email: anjali@c-xcel.com
Website: https://www.c-xcel.com -
Use of Customer Centric Thinking in Insurance : Strategies for CX Excellence
Join Anjali, host of "CX Excellence Chats with Anjali," in a dynamic conversation with Dipu KV, Senior President at Bajaj Allianz General Insurance. With expertise in both operations and digital transformation, Dipu shares valuable insights into navigating the evolving landscape of Customer Experience (CX) in the insurance industry.
Discover how Dipu addresses the digital transformation versus humanization paradox, balancing the increasing reliance on digital channels with the need for empathy and human touchpoints. Gain insights into leveraging AI and personalization to enhance CX and drive customer retention.
Connect with Anjali:
LinkedIn: https://lnkd.in/gU74h3m4
Instagram: https://lnkd.in/dyhGggru
Twitter: https: //twitter.com/xcel_c
Facebook: https://lnkd.in/dnmc2Jsp
Email: Anjali@c-xcel.com
Website: https://www.c-xcel.com
#CXTransformation #DigitalInnovation #InsuranceIndustry #CustomerExperience #HealthInsurance #AI #Personalization -
The CX Evolution: Telco's Journey through Changing Landscapes feat. GovindaRaj Avasarala
Join us for an insightful episode where we delve into various aspects of Customer Experience (CX) in the telecom industry and beyond with GovindaRaj Avasarala, Head CXX at Vi, Vodafone Idea. From the role of the Chief Experience Officer (CXX) and horizontal interdependencies to navigating transitions in product mix and customer service practices, we explore key challenges and strategies. Discover real-world use cases of data excellence centers in telecom and other industries. Tune in for a deep dive into CX excellence and its implications across diverse sectors.
#CXChallenges #TelecomTrends #CustomerService #DigitalTransformation #MarketingStrategy #DataExcellence #B2BCX
Anjali Malhotra
Linkedin - https://www.linkedin.com/in/anjali-malhotra-17505525/
Website - https://www.c-xcel.com/
Email - anjali@c-xcel.com
GovindRaj Avasarla
Linkedin - https://www.linkedin.com/in/agovindaraj/
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