100 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Business
    • 4.7 • 35 Ratings

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    Sustaining High Performance and Employee Well Being With Brandi Olson

    Sustaining High Performance and Employee Well Being With Brandi Olson

    In this episode, I welcome Brandi Olson into the studio.  We talk about experience, work, and her latest book Real Flow.
     
    - How to work hard, with ease - the idea of flow
     
    - How to do less, but with intention
     
    - Well being and high performance are critical to success
     
    It's time for the great service comeback!
     
    Learn more about Brandi at:  https://realworkdone.com/
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 28 min
    Recruiting and Retaining Powerhouse Teams in 2023

    Recruiting and Retaining Powerhouse Teams in 2023

    In this episode, I talk about the key employee experience trends for 2023.  If you want to recruit, retain, and develop a world class team follow these key moves:
    - Ensure you are competitive with wage relative to your market
     
    - Ensure flexibility however you can with hours, schedule, and remote work
     
    - Communicate with intentionality and transparency
     
    - Focus on developing your team every day, even if for just a few minutes
     
    Learn more here:  https://www.igniteyourservice.com/post/why-celebrate-your-team
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 29 min
    Customer Experience Trends for 2023

    Customer Experience Trends for 2023

    In this episode, I talk about the trends you need to prioritize going into 2023 when it comes to Customer Experience (CX).  
     
    - Prioritize your Employee Experience (EX)
     
    - You will need to demonstrate ROI for your Customer Experience (CX) efforts
     
    - Your customers demand even more personalized experiences
     
    - Digital Experiences (DX) will matter more than ever before
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 25 min
    The Ghosts of CX Past, Present, and Future

    The Ghosts of CX Past, Present, and Future

    In this episode, I talk about the classic tale A Christmas Carol and how you can apply the lessons of christmas past, present, and future to improve your overall customer experience and grow your business.
     
    - What can you learn from your customers and their commentary?
     
    - Where are you now and what matters most going into the future (to your customers and employees)?
     
    - What does the future look like based on the lessons you've learned and the feedback you've received from your guests and your team?
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 21 min
    Helping Teams Do Their Best Work With Gustavo Razzetti

    Helping Teams Do Their Best Work With Gustavo Razzetti

    In this episode, we welcome Gustavo Razzetti into the studio to discuss creating a Fearless Culture where people can do the best work of their lives.  Great work leads to happier people, both employees and customers.
     
    - Great CX is about understanding the right amount of "touch" to give - not too much and not too little
     
     
    - Culture is about behaviors and leaders must model those behaviors
     
     
    - Flexibility is key to employee satisfaction and creating a great workplace environment
     
    Learn more about Gustavo at https://www.fearlessculture.design/
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 20 min
    Bring the Thankfulness and Dump the Excuses

    Bring the Thankfulness and Dump the Excuses

    In this episode, I talk about gratitude and moving on from excuses in the new year.  Happy Thanksgiving to you all!
     
    - This is an amazing time to show gratitude to your customers, employees, and your family
     
    - Small gestures, like giving away a turkey, still have value when coupled with a robsut recognition program
     
    - As we move into new year, dump the excuses about why something can't be done and embrace the spirit of possibilities
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 20 min

Customer Reviews

4.7 out of 5
35 Ratings

35 Ratings

Dan1777999877 ,

A favorite!

Customer Service Academy has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

BrandiOlsonConsulting ,

Practical and inspirational—a hard to nail combo

I can count on Customer Service Academy to inspire me and give me tools that I can apply right away in my work. I enjoy the short episodes—each one is jam packed with useful insights.

yberti ,

Great content to improve my job in customer service

I just started my career in customer service and this podcast has been a great source of knowledge to get better quickly. Thank you and Merry Christmas to you as well.🎄

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