100 episodes
Customer Service Academy Tony Johnson
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- Business
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4.8 • 40 Ratings
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!
Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
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Memorial Day and the Spirit of Service
In this episode, we share our gratitude for those who served and sacrified this Memorial Day. Thank you.
Here are some lessons we can learn from Memorial Day:
Great leaders lead with integrity, honesty, and transparency
Effective leaders prioritize the experiences of their teams and their customers
Innovative leaders have the courage to try new things and get organziational buy in
It's time for the great service comeback!
Ready to chat? Book time with Tony here: https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com -
Does Your Technology Delight or Aggravate Your Customers?
In this episode, I discuss the power of technology to drive superior customer experiences.
Technology must fit together to create an omnichannel experience
Great technology enables employees to focus on higher value tasks with guests
Technology also allows customers to self-serve with reduced friction
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com -
Customer Experience Is Your Recession Plan
In this episode, we talk about using customer experience as a differentiator in your market to grow your sales
Take a step back and look at your customer journey to find friction points you can smooth out
Ensure your employee training enables and empowers your team
Listen to your customers through surveys to find out what they want and then take action
It's time for THE GREAT SERVICE COMEBACK!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com -
Building Experiences + Relationships Through Empathy
In this episode, we talk about the power of empathy and understanding to build relationships and drive personalization. This is key to employee and cusomter experiences.
Empathy is about understanding, not agreement
When you look at things from other's perspective, it helps you undersatnd their needs and wants
You can develop your empathy by focusing on active listening and understanding your own emotions (devleoping your EQ)
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com -
Leading Teams To Deliver Exceptional CX with Steve DiGioia
In this episode, we invite Steve DiGioia into the studio to talk CX.
- Leadership isn't about position, it's about influence and impact
- Be specific with your recognition
- Make sure that you work to train and empower your new managers
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com -
Employee Experience Is Rocket Fuel for Customer Experience
In this episode, I talk about how great employee experience is the catalyst for great customer experience.
- Focus on your leadership behaviors and the traits you model
- Ensure robust communication, including preshift huddles
- Take the time to get to know your team beyond the daily work
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Customer Reviews
Founder CEO
If you are new to sales or the service industry or a veteran you will find something of value in every episode of The Customer Service Academy. Tony is a true expert when it comes to understanding the complexities and nuances of sales. He has brought on some amazing experts as well to stay ahead of the curve so as a listener what you are getting is of the moment. Put this in your favorites list. You are not going to want to miss a single episode.
Intrepid
Outstanding and beneficial podcast!
CEO
Love the podcast! Always walk away with some great tips that we can implement! Thank you.