100 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Business
    • 4.8 • 46 Ratings

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    151: Great Employee Experiences = Great Customer Experiences

    151: Great Employee Experiences = Great Customer Experiences

    Teams will reflect how they are treated back onto their teams.  Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers.  

    Visit https://www.4xi360.com/truenorth to invest in your sales team.
     
    - Employee experience begins with the hiring process, orientation, and onboarding.
    - Intentionally leading with empathy will help you lead your team the way they want to be led.
    - Communicate in a way the informs withour overwhelming.
    - Understanding the different generations in the workplace will help you lead them better.
    - Create welcoming and inclusive environments will help attract and retain top talent.
     
    It's time for the great service comeback!  Visit http://6canons.com to invest in my latest virtual hospitality program.
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 27 min
    Human-Level Customer Experience From A.I. With Nikola Mrkšić

    Human-Level Customer Experience From A.I. With Nikola Mrkšić

    In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers.

    Visit http://6canons.com to invest in my latest virtual hospitality program.
     
    - Great AI helps you foget you're speaking to machine because it is about helping the customer.
    - Contact centers continue to grow and bring value to organizations.
    - Great AI and contact center operations can improve customer satisfaction and NPS.
    - Effective contact centers are not costs, but investments in your business growth.
    - The best AI is conversational in nature and has been given the right information to make the most of various use cases.
     
    It's time for the great service comeback!  Visit http://6canons.com to invest in my latest virtual hospitality program.
     
    Nikola's Website:  https://poly.ai/
    Email:  nikola@poly.ai
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 22 min
    Customer Experience Trends for 2024

    Customer Experience Trends for 2024

    In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX).  It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business.

    Visit http://6canons.com/ to invest in my latest virtual hospitality program.
     
    - Prioritize people and the basics of front line hospitality, consistency, and trust
    - Analyze your customer journey to reduce friction and prioritize your omnichannel experience
    - Utilize A.I. and predictive analystics to deliver hyper-personalized experiences
    - Deepen relationships in your community through local participation, sustainability, and good works
     
    It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 24 min
    Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

    Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

    In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience.  How can organizations create environments where employees want to be and utilize their space most effectively.



    - Employee are looking for reasons to return to the workplace and employers must find ways to magentize the workplace



    - Mixed use spaces have the potential to fill corporate real estate with inviting, innovative, and magnetizing offers
     
    - The future of real estate might include several floors of different offerings, such as micro universities, hotels, office space, coworking, and entertainment locations
     
    - The best workspaces will inspire teams to wan to come to the office and create a sense of community and casual collisions
     
    Reach out to Simon Elliot:  Hello@4xiconsulting.com



    Navigating the Future of Corporate Real Estate: A Pathway to Revival:  https://www.4xiconsulting.com/post/navigating-the-future-of-corporate-real-estate-a-pathway-to-revival
     
     
    It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    https://www.youtube.com/@TheTonyJohnson
     
     
    Music: http://www.bensound.com

    • 36 min
    Win the Holiday Hustle to Delight Your Customers and Employees

    Win the Holiday Hustle to Delight Your Customers and Employees

    In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement.  This will help you grow your sales and your reputation.


    Invest in my 5-star rated course on Customer Experience and Leadership:  http://6canons.com/
     
    - Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated



    - Keep your customer experience top of mind with personalized moments, steamlined shopping processes 
     
    - Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year
     
    It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 19 min
    Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

    Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

    In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers.


    Invest in my exclusive course on Customer Experience and Leadership:  http://6canons.com/
     
    - Empathy driven understanding can improve both customer experience and marketing success by uncovering perceptions

    - Use the 3 Rs:  Radical empathy, Radical Vulnerability, Radical Authetic Investment

    - Trauma informed marketing is about embracing the human experience - most of us have experienced some form of trauma (such as the pandemic)
    - This understanding of our customers as individuals helps us ensure we communicate in meaningful and inclusive ways (and solve their problems)
     
    It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.
     
    Learn more about Kat at:  https://www.radicalcustomerexperience.com/
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 26 min

Customer Reviews

4.8 out of 5
46 Ratings

46 Ratings

MallardEP ,

Great pod for CX leaders

Fantastic actionable tips for delivering best-in-class customer service to drive business success! So excited to hear PolyAI’s Nikola expand on how AI can play in the CX world!

aszellmer ,

Informative with great guests!

Customer Service Podcast is a great listen for anyone in the CX industry! Interesting perspectives from industry leaders.
Looking forward to hearing more about how AI can play in the world of CX

Dina1958 ,

Brilliant

Listening to Tony and Simon always provides such insight, wisdom and common sense. I always come away from every podcast learning something new. Great podcast. Thanks so much to both …

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