100 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Business
    • 4.8 • 48 Ratings

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    Crafting Unforgettable Premium Customer Experiences

    Crafting Unforgettable Premium Customer Experiences

    In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales.
    Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
     
    - Let's talk about the current state of customer experience
    - What are the current struggles in delivering loyalty-driving customer experiences (CX)
    - What is a premium customer experience?
    - How can you craft a premium customer experience for your business?
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 23 min
    Understanding and Wowing Customers With Jessica Embree

    Understanding and Wowing Customers With Jessica Embree

    In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive.

    Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
     
    - Start by listening to your customers and establishing robust communication
    - Look beyond demographics and focus on solving problems for customers and clients
    - Find small ways to give little wows to your customers and clients
    - Find ways to be generous with your expertise
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    LEARN MORE ABOUT JESSICA:  
    https://tulipmediagroup.com/
    https://www.linkedin.com/in/jessicaembree/
     
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 24 min
    8 Hospitality Insights to Improve Your Customer Experience

    8 Hospitality Insights to Improve Your Customer Experience

    In this episode we discuss the importance of taking your vacation and time off to drive business and personal results.  I also share 8 tips to improve your customer service through key hospitality insights.

    Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.
     
    - Prioritize your team training and experience
    - Focus on pesonalizing experiences for your customers
    - Lean into innovation and technology to solve problems for customers
    - Be creative to hear your customers and understand their feedback
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 16 min
    Building Customer Loyalty Through Sustainability With Christy Cook

    Building Customer Loyalty Through Sustainability With Christy Cook

    In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance).  It is all about ensuring you deliver great experiences as well as make a positive impact in your community.
     
    Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.
     
    EPISODE NOTES:
    - Customer experience begins with an intentional approach with strategially placed communication and education around sustainability.
    - Sustainability is important to customers and is a business imperative. 
    - Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption.
    - You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers.
    - Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.
     
    It's time for the great service comeback!  Visit https://www.igniteyourservice.com/6canons today to invest in yourself and your team.
     
    Reach out to Christy:  
    https://www.4xiconsulting.com/sustainabilitysimplified
    christycook@4xiconsulting.com
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 25 min
    Your 5 Step Roadmap to Customer Centricity

    Your 5 Step Roadmap to Customer Centricity

    In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization.  In other words, let's keep customers at the center of everything we do.

    Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.
     
    - Start by prioritizing your employee experience
    - Cultivate customer understanding
    - Align with customer needs
    - Ensure a robust feedback mechanism to measure and gauge impact
     
    It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 26 min
    Smarter Chatbots + AI to Delight Customers With Peter Voss

    Smarter Chatbots + AI to Delight Customers With Peter Voss

    In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.

    Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
     
    - Don't let the rulebook get in the way of creating great customer experiences.
    - Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.
    - Great automation can help you win during your peak periods by serving customers more quickly.
    - Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.
    Get in touch with Peter Voss:  https://aigo.ai/
     
    It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/@TheTonyJohnson
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:   https://www.tiktok.com/@igniteyourservice
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
     
    Music: http://www.bensound.com

    • 28 min

Customer Reviews

4.8 out of 5
48 Ratings

48 Ratings

cdcook3 ,

Great host with brilliant insights!

Tony’s infectious energy and deep passion for customer service shine through in this podcast, making any topic engaging and enjoyable to listen to.

MallardEP ,

Great pod for CX leaders

Fantastic actionable tips for delivering best-in-class customer service to drive business success! So excited to hear PolyAI’s Nikola expand on how AI can play in the CX world!

aszellmer ,

Informative with great guests!

Customer Service Podcast is a great listen for anyone in the CX industry! Interesting perspectives from industry leaders.
Looking forward to hearing more about how AI can play in the world of CX

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