Episode #24 - Defined Expectations: Are They Key to a 5-Star Experience for REI Patients? An Interview with Lisa Duran Inside Reproductive Health Podcast

In this episode, host Griffin Jones chats with Lisa Duran, the Chief Experience Officer for the Inception Fertility Network. Duran’s extensive experience in team-focused patient experience programs has led her to help clinics implement programs that impact the way patients and staff alike respond to the clinic. Jones and Duran discuss the changes in the field and how clinics can differentiate by creating a truly customized experience for patients.