135 episodes
Managing Dental Drama Consultant and Dentist Duo; Practice Problems
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- Business
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5.0 • 30 Ratings
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Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
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Inside the Mind of a Consultant
Dr. Kuba is back, and she has an agenda! She turns the spotlight on Bethany and forces her to undergo the same treatment that Bethany dished out to her many months ago when Bethany recorded the “What Would Kuba Do?” episode. In this episode, venture into the mind of a consultant. See what she sees as Dr. Kuba has multiple questions for Bethany ranging from firing clients to the ONE piece of advice that Bethany has for her clients. Bethany gets an opportunity to share about the chronic mistakes that she sees practice owners make and the solution to some of those mistakes. Enjoy!
Previous Episodes Worth Revisiting:
What Would Kuba Do?
Discovering Your Why and Then Practicing Happy
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Excessive Time Off Requests and Absences
100% of Bethany’s clients have struggled with attendance issues on their teams. Either an employee is chronically late, often asks to leave early, or is simply absent chronically. In this episode, Bethany reminds listeners that some requests to be off should be met with a no. She describes scenarios that could potentially incur an automatic “no” to the request. She also encourages listeners to create boundaries that they can enforce such as requiring a request to be submitted 30 days in advance. Practice owners should also consider a list of probable “consequences” for excessive absenteeism. Finally, Bethany reminds listeners that compassion is critical in handling this trend, but boundaries are just as important.
Previous Episodes Worth Revisiting:
Clear Expectations and Sticky Conversations
Hiring Trends and Using Indeed
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Maternity and Medical Leaves
Bethany flies solo in this episode to tackle an important and often repetitive topic which is maternity and medical leaves. So many practice owners face this issue multiple times over the years of their career. Bethany discusses several simple tips to ensure that medical and maternity leaves are handled with consistency and a clear, documented plan. In addition to clear documentation, open communication is also critical to properly managing a medical/maternity leave. Bethany recommends a meeting with the individual to discuss needed time off as well as needed accommodations. If listeners haven’t experienced a team member request for an extended time off, it will only be a matter of time! Enjoy some practice tips to help you be prepared.
Previous Episodes Worth Revisiting:
Staffing Solutions – Remote Workers
Management Tool Kit – Office Policy Manual and Performance Reviews
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Blindsided by a Raise Request
Dr. Kuba is often not often surprised by a raise request in due to the diligent systems she has in place for frequently reviewing compensation. But, in this episode, she and Bethany discuss what may have caused the employee to unexpectedly ask for a raise. They also discuss what they can do going forward to ensure unexpected raise requests do not continue to happen. If you’ve found yourself in this position, listen up!
Previous Episodes Worth Revisiting:
Team Holiday Bonuses and Gifts
Cutting Hours, Cutting Pay, and Exit Interviews
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
How Many Team Members Do I Need?
A common and practical question often asked is – How many team members do I need? What are the parameters for determining what is overstaffed and what is understaffed? In this episode, Dr. Kuba and Bethany discuss three different tools for determining the right number of employees. First, Bethany discusses certain financial milestones that the practice reaches that solicit the potential addition of a new employee. Second, Dr. Kuba and Bethany talk about the financial impact of adding a team member and the impact on overhead expenses. Finally, Dr. Kuba shares her insight on the subjective nature of when it feels right to add an employee. While it is a common question, the nuances of when to add a team member can be very difficult to navigate. Learn three different evaluation strategies to determine the perfect timing for your next hire!
Previous Episodes Worth Revisiting:
Back Up Employees and Plan B Strategies
Does My Practice Need an Office Manager?
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
How to Solicit Genuine Feedback from Employees
Many practice owners struggle to find out true feedback from their employees. They desire to know their teams and know how things are going, but it is hard to get honest feedback from them. In this episode, Dr. Kuba and Bethany talk about the importance of establishing a foundation of good communication and trust with team members. Then, prior to asking for feedback, employees must have a chance to prepare for the conversation. So, providing questions or topics for them to consider prior to a feedback session is helpful in getting more thorough or honest responses. Finally, they discuss various questions to ask to solicit feedback.
Previous Episodes Worth Revisiting:
Clear Expectations and Sticky Conversations
When Team Members Complain
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Customer Reviews
Amazing podcast
I stumbled upon this dental practice management podcast, and let me tell you, it's a game-changer! It's informative, inspiring, and a must-listen for anyone looking to improve their mindset and skills in the work place . I can't recommend it enough!!
Managing Dental Drama
Bethany and Dr. Kuba are great! The podcast is very informative and shares great insight into the inter workings of a dental practice. Their conversations are engaging and a treat to listen to. Keep up the good work!! Happy One Year Podcast Anniversary! You two are great and so enjoyable to listen to! You should be very proud of your accomplishments! Looking forward to more episodes!
Congratulations on two years! I don’t think I have missed an episode! Keep up the good work…you deliver very valuable messages in a engaging and entertaining way! Cheers to year three and many more to come!
Well isn’t that the truth
I have been in Dental for four years now and am now a lead assistant training someone from the ground up. Where I work they don’t have to have schooling to work as an assistant. I chose to go to school to become and CDA (RDA) and EFDA. It was after my kids were grown and grown and gone so I have done many things in life.
I have had a concrete company that was successful for 10+ years and simultaneously had a janitorial service that I had had since I was 16 years old. I have done AR and AP. Project Management and been successful at all.
I love being an assistant. I love your podcast. It helps me feel like I am not crazy. I am not the only one out there dealing with some of these issues. I love the ideas and the work though of the problems that you do.
I wish I lived closer and I would apply for a job. Keep going ladies. You are doing great.