The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

  1. 1D AGO

    Revolutionizing Digital Signage with Eli Chmouni of Neon

    In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries. 00:00 Introduction to the Podcast 00:22 Meet Eli, CEO of Neon 00:36 The Birth of Neon 01:06 Neon's Impact on Digital Signage 01:28 Jeremy's Introduction and Disclaimer 02:07 Eli's Background and Early Ventures 02:59 Spotlight and the Digital Signage Problem 04:14 Creating Pixie and the Birth of Neon 05:05 Neon's Growth and Market Impact 10:43 The Importance of Convenience and Support 12:51 Eli's Burger King Experience 14:04 Neon's Drive-Through System 15:19 Challenges and Solutions in Digital Menu Boards 19:48 Flexibility and Efficiency of Digital Signage 21:02 Focusing on the Restaurant Space 21:26 Dynamic Menu Integration with POS Systems 22:24 Addressing Out-of-Stock Items 23:02 Maximizing Digital Signage Impact 23:54 Reliability of Digital Signage Systems 25:01 Handling Internet Outages 28:37 Drive-Through Innovations 33:19 Expanding Beyond Quick Service Restaurants 33:52 Innovations in Music and Loyalty Programs 37:28 Final Thoughts and Contact Information 39:02 Comprehensive Digital Solutions for Various Industries

    42 min

  2. NOV 3

    Building Restaurant Empires with Scott Taylor: From Law School Dropout to Industry Leader

    In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening. 00:00 Introduction and Episode Overview 01:33 Meet Scott Taylor: From Law School to Restaurant CEO 03:19 Scott's Journey: From Marriott to Beef O'Brady's 05:50 Building Walk-Ons and Party Foul 07:38 The Birth of R&R Brands 13:14 Strategic Partnerships and Future Plans 18:35 Common Pitfalls for Restaurant Founders 21:26 Exploring R&R's Restaurant Concepts 24:16 Exploring Nashville Hot Chicken and Boozy Slushies 24:56 Expanding to College Campuses and Airports 25:33 Walk-Ons: The Ultimate Sports Bar Experience 27:09 The Future of Casual Dining 29:10 Enhancing Restaurant Experiences with Technology 31:32 Creating Value and Unique Dining Experiences 35:41 The Story Behind Rhythm and Rooster 36:59 R&R's Unique Approach to Restaurant Partnerships 39:40 Cultural Alignment and Future Growth 43:37 Staying Connected and Future Plans

    46 min

  3. OCT 27

    Transforming Restaurant Operations with Smart Energy Management: Insights from Powerhouse Dynamics

    In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings. 00:00 Power House Dynamics 00:14 Introduction and Welcome 01:24 Meet Jay Fiske: Background and Career Journey 03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions 05:49 Revolutionizing Restaurant Operations with IoT 07:12 Deep Dive: HVAC and Refrigeration Management 11:01 Automation and Efficiency in Food Service 13:33 Real-Time Data and Predictive Maintenance 17:07 Retrofitting Existing Equipment with IoT 19:26 Balancing Oil Usage with Data 19:56 Importance of Filtration in Fryers 20:36 Sophisticated Metrics in Frying Operations 22:28 Monitoring Water Usage 24:48 Energy Management in Food Service 37:00 The Role of AI in Energy Management 38:53 Conclusion and Contact Information

    40 min

  4. OCT 20

    Revolutionizing Restaurant Operations with AI-Powered Video Analytics

    In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology. 00:00 Savi 00:14 Introduction and Guest Introduction 02:18 Brock's Background and Savvy's Mission 03:18 The Evolution of Video Technology 03:40 Challenges in Offline Retail 05:50 The Power of AI and Video Data 09:55 Current State of Video Systems in Restaurants 17:30 Business Use Cases for Video Data 21:24 Understanding Data Centralization 21:50 Identifying and Solving Operational Issues 22:55 Enhancing Guest Experience with AI 24:30 Revolutionizing Store Operations with AI 26:26 The Future of AI in Retail 30:08 Implementing AI Solutions in Your Business 36:11 Connecting with Savvy for AI Solutions

    38 min

  5. OCT 13

    Unlocking Restaurant Profitability with Chip Klose

    In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants. 00:00 Restaurant Strategy 01:05 Introduction and Guest Background 01:53 The P3 Mastermind Program 04:13 Ideal Audience for P3 Mastermind 07:15 Challenges in Restaurant Profitability 13:53 Understanding Revenue Growth 18:22 Marketing Strategies for Restaurants 22:22 Engaging Customers from the Start 23:23 Creating Repeat Customers 24:16 Data Acquisition Importance 26:21 Personal Touch in Hospitality 30:43 Managing Prime Costs 34:29 Optimizing Menu and Labor 37:56 Final Thoughts and Free Gift

    42 min

  6. OCT 6

    Empowering Restaurants with Foodini: A Deep Dive into Allergen and Dietary Management

    In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive. 00:00 Foodini 01:09 Introduction and Guest Backgrounds 01:46 Erica's Journey in Restaurant Tech 03:56 Dylan's Unique Perspective 05:31 Introducing Foodini: Solving Menu Transparency 06:35 Challenges in Menu Transparency 07:24 Consumer and Restaurant Perspectives 13:26 Leveraging AI for Ingredient Transparency 17:49 Future of Menu Transparency and Legislation 19:41 Leveraging Consumer Data for Marketing 19:59 European Allergen Labeling Practices 20:51 California's SB 68 Bill and Its Implications 22:18 The Value of Allergen Transparency for Restaurants 25:29 Consumer Experience with Allergen Information 26:56 Technological Solutions for Allergen Management 34:35 Benefits of Documenting Recipes for Restaurants 36:06 How to Get Started with Our Service

    38 min

  7. SEP 29

    Unlocking Restaurant Growth with Newk's Eatery CEO Frank Paci

    In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans. 00:00 Newks 01:17 Meet Frank Paci, CEO of Newk's Eatery 01:35 The Origin and Growth of Newk's Eatery 02:39 Dining Experience at Newk's 04:25 Menu Highlights and Innovations 06:39 Operational Simplifications and Quality Control 17:01 Adapting to COVID-19 and Evolving Business Strategies 20:21 Catering Business and Its Challenges 24:44 Technology and Future Growth 29:42 Conclusion and Final Thoughts

    32 min

  8. SEP 22

    Scaling Salad House: Technology, Operations, and Lessons Learned

    In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations. 00:00 Salad House 01:10 Introduction and Guest Introduction 01:48 The Early Days of Salad House 02:33 What Makes Salad House Unique 04:02 The Founder’s Story 06:08 Challenges and Growth 07:36 Franchising Journey 09:35 Tech Stack Evolution 19:06 Discussing the Tech Stack 19:47 Customer Review Platform: Ovation 22:18 Streamlining the Menu 25:05 Franchising and Growth 26:37 Personal Stories and Success 30:49 Signature Dishes and Unique Selling Points 32:48 Conclusion and Contact Information

    34 min
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4.7
out of 5
34 Ratings

About

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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