Customer Service Academy Tony Johnson

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance).  It is all about ensuring you deliver great experiences as well as make a positive impact in your community.
 
Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.
 
EPISODE NOTES:
- Customer experience begins with an intentional approach with strategially placed communication and education around sustainability.
- Sustainability is important to customers and is a business imperative. 
- Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption.
- You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers.
- Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.
 
It's time for the great service comeback!  Visit https://www.igniteyourservice.com/6canons today to invest in yourself and your team.
 
Reach out to Christy:  
https://www.4xiconsulting.com/sustainabilitysimplified
christycook@4xiconsulting.com
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization.  In other words, let's keep customers at the center of everything we do.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.
 
- Start by prioritizing your employee experience
- Cultivate customer understanding
- Align with customer needs
- Ensure a robust feedback mechanism to measure and gauge impact
 
It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
 
- Don't let the rulebook get in the way of creating great customer experiences.
- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.
- Great automation can help you win during your peak periods by serving customers more quickly.
- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.
Get in touch with Peter Voss:  https://aigo.ai/
 
It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
 
When you are hiring your CX leader:
- Hire someone with a stong CX background, experience in operations, but they don't need to have specific knowledge of your particular market.
- They must be a great communicator and skilled at bringing people together.
- Look for leaders who can connect data to insights to actions.
- Have the presence to be the voice of the customer and employee in every room they enter.
 
It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com

In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day.

Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team.
 
Consider how you run your shifts and care for your team:
- Pattern of management is an intentional approach to leading your shifts and your business
- You can drive attention to detail that builds customer trust
- Being present with your team drives engagement through coaching and recognition
- Your presence sets a tone for expectations and excellence
 
It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com

In this episodes we welcome Dave Norton of Stone Mantel into the studio.  

Visit https://www.4xi360.com/truenorth to invest in your sales team.
Key points from Dave:
- Great customer experience makes me feel like my time with your business was well spent.
- Leaders teach employees how to behave every day.
- Employee engagement is the key to growing customer experiences.
- We need to ensure we are aligned with customers' preferred ways of getting things done.
- In the hospitality business we are about building loyalty through maximizing customers time and money (and often time is more valuable).
 
It's time for the great service comeback!  Visit http://6canons.com to invest in my latest virtual hospitality program.
 
Reach Dave at:  https://www.stonemantel.co/
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
 
 
Music: http://www.bensound.com