Grit Joubin Mirzadegan

Guest: Eoghan McCabe, CEO, Chairman, and Co-Founder of Intercom
“We are not ready for the degree to which our world is going to change,” says Intercom CEO Eoghan McCabe, “in insane and incredible ways.” When he co-founded the company in 2011, the Irish-born entrepreneur was making it easier for companies to offer human customer service to their customers. But Eoghan believes “every single type of knowledge work” will soon be done by AI, and Intercom is well on its way to that destination: 45 percent of all tickets are being answered by bots now, and he expects that number to climb to 70 percent by 2026. “The agents no longer have to do the repetitive, painful, boring work,” Eoghan says. “They can focus on the more human, creative, interesting work that requires their empathy and creativity.”
In this episode, Eoghan and Joubin discuss fitting in, Archana Agrawal, authentic comms, taking risks, returning to the company you founded, politics at work, celebrating innovation, therapy for founders, and Ram Dass.
Chapters:

(01:04) - Insecurity and success

(06:16) - What Intercom does

(08:20) - Reinvention and “big company values”

(15:50) - Becoming an AI company

(16:53) - 2011 vs. 2024 in San Francisco

(21:03) - AI for customer service — and more

(25:07) - “The shitty gift that being attacked brings”

(30:25) - Expectations vs. reality, part one

(33:16) - What success means now

(36:08) - Running away

(39:56) - Coming back

(41:58) - Being busy is BS

(44:10) - Expectations vs. reality, part two

(45:44) - Self-mastery

(50:38) - Sanding off the rough edges

(55:08) - Who Intercom is hiring and what “grit” means to Eoghan

Links:
Connect with EoghanTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Guest: Mark Cuban, co-founder of Cost Plus Drugs and costar, Shark Tank
“I just love to compete,” says Mark Cuban. “And the day I stop is the day I’m dead.” Previously the co-founder of MicroSolutions and Broadcast.com, Cuban is probably best known to the public today for competing with the likes of Daymond John and Barbara Corcoran on the reality TV show Shark Tank. But his real focus — and his real enemy — these days is the pharmaceutical industry. His latest company, Cost Plus Drugs, aims to be far more transparent than established PBMs, or Pharmacy Benefit Managers, and Mark clearly relishes eating their margin. “Everybody talks about disrupting healthcare,” he says. “This is the easiest motherf**king industry I've ever tried to disrupt because it is so opaque, and everybody is so captured by the scale of these big companies.”
In this episode, Mark and Joubin discuss Luka Dončić, Synthesia, the Sony hack, the American Dream, TikTok propaganda, MicroSolutions, throwing away watches, keeping kids grounded, Black Mirror, keeping up, Ali Ghodsi, the NBA, MGM, gambling in Dallas, the Adelson family, CES, transparency, and Alex Oshmyansky.
Chapters:

(00:55) - Game day and superstitions

(03:08) - Email responsiveness

(05:48) - Shark Tank

(09:21) - Retiring young

(10:57) - American Airlines’ lifetime pass

(12:55) - Sports and blue-collar work

(16:02) - Compete or die

(17:43) - Why Mark hates meetings

(19:57) - Immortality through AI

(23:05) - The new AI wave

(25:07) - Startup founders and low-hanging fruit

(29:24) - Selling Broadcast.com to Yahoo

(31:35) - The Dallas Mavericks

(34:52) - Selling his majority stake

(37:08) - The missing link in pharma

(41:27) - Disrupting a huge industry

(43:57) - The problem with debt

(44:59) - What “grit” means to Mark

Links:
Connect with MarkTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Guest: Taylor Francis, co-founder of Watershed
One day when he was 13, Taylor Francis walked out of the movie theater, and he was pissed off. He had just seen Al Gore’s documentary An Inconvenient Truth and internalized a “generational call to arms, that my parents had screwed our generation” by causing the climate crisis, he says. 14 years later, he was working at Stripe and felt another call to arms: The 2020s would be a crucial decade for slashing carbon emissions and combating global warming. So, he and his co-founders Avi Itskovich and Christian Anderson all left Stripe to start Watershed, which helps companies measure and reduce their emissions.
In this episode, Taylor and Joubin discuss Patrick Collison, Dan Miller-Smith, hiring challenges, Jonathan Neman, “golden age syndrome,” John Doerr and Mike Moritz, the Climate Reality Project, steady partnerships, DRI cultures, shared context, social distancing, information sprawl, and the founders’ “woe is me” narrative.
Chapters:

(01:02) - Magnetic missions

(06:40) - How enterprise sustainability works

(08:40) - Watershed’s first client, Sweetgreen

(11:04) - Reflecting on the early days

(16:36) - Al Gore and An Inconvenient Truth

(18:53) - Mobilizing teenagers

(22:16) - The origins of Watershed

(27:04) - Leaving Stripe and raising money

(31:41) - Interchangeable co-founders

(33:06) - The ground truth

(35:25) - The Dunbar Number

(38:22) - Watershed’s operating principles

(41:56) - Intensity, priorities, and sacrifice

(47:37) - Moving faster

(50:26) - Sustainability is a part of business

(52:21) - The topology of emissions

(58:08) - Who Watershed is hiring

Links:
Connect with TaylorTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Guests: Victor Riparbelli, CEO and co-founder of Synthesia; and Josh Coyne, partner at Kleiner Perkins
When Victor Riparbelli wants to learn something, he’ll start with a YouTube video or a podcast: “I maybe buy the book on Amazon as like the fifth step,” the Synthesia CEO says. His company is trying to change the text-first (or text-only) way information is conveyed at work, making AI avatar-narrated videos to replace documents like customer profiles and HR manuals. Victor says that as the technology improves over many years, it could replace text entirely. “I think for most people, if they had a choice, they would probably prefer to watch video and listen to audio.”
In this episode, Victor, Josh, and Joubin discuss Seedcamp, Annie Case, Rubik’s Cubes, AI video dubbing, Instagram filters, emotive avatars, Ilya Fushman, Atlassian, Grammarly, the Gutenberg Parenthesis, European startups, email responsiveness, acqui-hires, and being “lonely at the top.”
Chapters:
(01:33) - Loose screws

(02:45) - How Victor and Josh met

(04:35) - AI hype cycles

(06:57) - What Synthesia does

(08:22) - Copycats and competition

(14:34) - Winner take all

(16:38) - Synthesia’s origin story

(21:36) - Category creation

(23:41) - The next era of AI video

(28:51) - The uncanny valley

(30:07) - Watching videos at work

(33:17) - Scaling video and audio content

(37:45) - Emailing with Mark Cuban

(45:15) - Battle scars

(48:47) - Customer obsession

(50:54) - Pressure to succeed

(54:41) - Deep passion

(57:16) - Who Synthesia is hiring
Links:
Connect with VictorTwitterLinkedInConnect with JoshTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Guest: Kat Cole, COO of Athletic Greens
You can’t make smart decisions if you don’t know the truth — the “true truth,” as Athletic Greens COO Kat Cole puts it. “As you get bigger and you have success, innovator’s dilemma, you end up talking to yourself instead of really being rooted in what’s going on.” That’s why she has embraced the anxiety of the unknown, channeling what she doesn’t know about the market into productive questions for her team and her customers. Anxiety can be harmful, she concedes, but “there’s a healthy version of believing you never really know what’s going on, and you never really know the true truth, because things change so quickly.”
In this episode, Kat and Joubin discuss Huberman Lab, ultra-endurance athletes, Chris Ashenden, founder-owned businesses, “fancy jobs,” international trips, unplanned succession, private equity, the Atkins diet, inheriting a bad situation, omni-channel marketing, working with franchisees, fully remote companies, “if not for...,” and why Athletic Greens has only one SKU.
Chapters:
(01:04) - Podcast superfans

(06:54) - AG1 and Kat’s professional journey

(11:14) - Her “Jerry Springer childhood”

(14:31) - Learning, moving, thriving

(16:18) - The Hooters business school

(24:05) - Leaving Hooters and joining Rourke Capital

(28:46) - Cinnabon’s dark years

(35:55) - The three questions

(41:11) - MiniBons

(45:37) - Anxiety and uncertainty

(48:40) - The wad of paper story

(50:26) - Favorite interview questions

(54:49) - The temptation to do more
Links:Connect with KatTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Guest: Anne Raimondi, COO and Head of Business at Asana
Asana COO Anne Raimondi feels pressure to perform in her job “every day, all the time.” But that pressure doesn’t come from her fellow executives; she imposes it on herself, trying to think carefully about how much each of her decisions will impact her team. “I have a lot of privilege and choice,” Anne says, “of how I spend my time, the resources available to me, and am I doing enough? ... Am I doing the most with the opportunities I have, and making as positive an impact as I can?”
In this episode, Anne and Joubin discuss returning to the office, Scott McNealy, the dotcom bust, Myers-Briggs, Star Trek: The Next Generation, empowering leaders, Blue Nile, Robert, Chatwani, tech leaders with children, Bain Capital, time management, being “in the moment,” Dave Goldberg, Dustin Moskovitz, staying curious, and being prescriptive.
Chapters:

(01:05) - Hybrid remote policies

(05:34) - Employees’ emotional journey

(09:39) - Thoughtful answers and betazoids

(13:17) - Anne’s immigrant parents

(14:50) - Regrettable feedback

(17:46) - Leaders who cast a shadow

(19:36) - Company-hopping

(24:14) - Startups and stability

(28:42) - Pressure to perform

(31:08) - Insecurity and parenthood

(37:12) - Allocating your time

(39:43) - Co-founding One Jackson

(45:36) - Amanda Kleha

(47:01) - Great founders

(52:18) - “It is not glamorous”

(54:03) - From board to operating at Asana

(57:10) - Feedback for founders

(01:00:25) - Recurring meetings

(01:03:07) - Who Asana is hiring

Links:
Connect with AnneLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm