The CX4CA podcast is one of a few podcasts that focusses on talking about Customer Experience and Digital Transformation in the emerging economies. We aim to bring guests from across all industries and brands to talk about their experiences with Customer Experience across the Middle East, Africa and India. In each episode, we will aim to extract real-world examples as well as touch on anectodes related to specific industries based on the guest. CX4CA translates to 'Customer Experience 4 Competitive Advantage' and we hope to empower our listeners with the experience of our guest speakers in the hope to help marketers and digital teams build better customer experiences.
Piyush Chowhan, Group CIO discusses digital transformation in retail and how COVID has been a catalyst for CX transformation
Piyush Chowhan, Group CIO LuLu Group International discussing retail transformation, changing consumer trends and how Covid has been a catalyst for digital transformation in industries like retail.
The CX4CA Show - Hussein Dajani - GM, Nissan Middle East, Digital and Customer Experience
This week we have an exceptional guest in Hussein Dajani, General Manager - Digital and Customer Experience Transformation - Africa, Middle East, India, and Turkey - Nissan Motor Co. He discusses his early career in Finance and banking and how he made the transition to digital and customer experience. He talks candidly about his experiences of working in the middle east, his challenges and wins and most importantly, how his drive and entrepreneurial spirit and experiences got him to where he is now.
If you would like to be on the CX4CA show, please get in touch with us on twitter @thecx4cashow or subscribe to the newsletter at www.cx4ca.com and we will get in touch.
Sumit Puri - CTO of Evercare Group discusses healthcare in emerging economies, cultural learnings and digital immigrants
Sumit Puri is obsessed with technology. In fact, he believes digital technology is the key to unlocking improved healthcare in emerging economies across Africa and South Asia. As the Global CTO of Evercare Group, Sumit and his team partner with 28 hospitals throughout India, Pakistan, Kenya, Nigeria and Bangladesh to provide affordable healthcare and improve the quality of life.
In this episode of the CX4CA Show, Sumit shared his thoughts on how emerging technology is reshaping the landscape in emerging economies—particularly in the healthcare and financial services field.
Chief Marketing Landeros on Marketing, being a working mom and the Middle East
Chief Marketing Officer, Sunny Landeros talks candidly about Pierce Brosnan, marketing lipsticks to private jets and how she has built her career in the Middle East. She discusses being a working mom, how she balances life as a CMO and her children, how the middle east region has given her faster career progression and what advice she would give to the next generation.
Global VP of Marketing, Formica Group talks Marketing, Digital Transformation and Worktops
In this episode, Amy Gath discusses her entry into the Marketing world, her experience at Formica and how they have been able to drive digital transformation across their organisation. It's a fun conversation which touches on customer experience, culture, digital transformation and worktops!
What role does Culture and Psychology play in building better Customer Experience