Wrench Turners Podcast

Mr Joshua Taylor
  • 0.0 (0)
  • Automotive

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. 9 hr ago

    When Growth Starts Killing Customer Service | Earned Influence S2E1

    What happens when a business becomes so focused on growth that it stops listening to the people it serves? In Season 2, Episode 1 of Earned Influence, Kelli Verdi asks how businesses can scale without sacrificing customer service, culture, or trust. Kathleen Long shares why leaders sometimes need the courage to walk away from profitable ideas when customers say no. Kaylee Felio explains how PartsEdge uses direct feedback from parts managers to improve its technology. Kelli explores why every customer interaction should help guide leadership, product development, and the decisions being made behind the scenes. The conversation reveals one of the greatest risks facing growing companies: The further that leadership gets from the customer, the riskier every decision becomes. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Subscribe for the remaining episodes of Earned Influence Season 2. Negative Pushes. Positive Pulls. God Bless. j. Chapters 00:00 Earning Influence 02:24 Growth Without Losing Service 03:59 Customer-Led Growth 07:49 Building From Feedback 10:38 Leadership Must Stay Close ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  2. 4 days ago

    She was 1 MONTH Postpartum; Then asked to be Service Manager - The importance of Mentorship on WTP

    Mindy Williams had just come back from having her second baby. One month postpartum, with two kids at home and every reason to wait, she still put her name in for the service manager role. In this conversation, Mindy shares how mentorship, trust, accountability, and one leader’s belief helped her move from receptionist to advisor to service manager at CMA’s Colonial Subaru. Her mentor Ron didn’t just encourage her. He challenged her, taught her, trusted her, called her out when needed, and gave her the confidence to step into leadership before she felt fully ready. This episode is for every woman in automotive who’s ever wondered if the timing was wrong, if the responsibility was too much, or if she was allowed to want more while carrying everything else too. Mindy’s story is proof that leadership isn’t always built in perfect conditions. Sometimes it’s built when life is already full, messy, and demanding. Her line says it best: she may not have had the confidence to do it without someone pouring into her the way her mentor did. Negative Pushes Positive Pulls God Bless j. Follow Mindy https://www.linkedin.com/in/mindy-williams-700b791b7/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 The Missed Conversation 00:42 Meet Mindy Williams 03:12 One Month Postpartum 06:31 Reception To Advisor 09:52 Real Mentorship 13:11 Accountability That Works 18:14 Trust Builds Leaders 20:15 Permission To Decide 23:00 Final Takeaway

  3. 3 Jul

    The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast

    Kelli Verdi joins The Wrench Turners Podcast for a conversation about faith, family, automotive, customer trust, dealership culture, and why care is never just a soft skill.Kelli’s story starts long before her career in automotive marketing. Her grandfather owned an automotive repair shop in Tampa, and without realizing it at the time, she was learning some of the most important lessons in the industry: how to treat people, how to earn trust, and how much the smallest details matter.That idea became one of the biggest lines from this episode:“Care levels become culture levels.”We talk about how that applies inside dealerships, service departments, websites, customer experiences, technician leadership, and even vendor relationships. From Google Analytics and dealership websites to service scheduling, reviews, AI search, OEM programs, and real conversations with people on the ground, Kelli brings a rare mix of marketing intelligence, automotive experience, and genuine human care.This episode also goes deeper than business. We talk about faith, burnout, leadership, personal loss, and the importance of taking care of yourself before you try to keep pouring into everyone else.In this episode, we cover:Kelli’s early connection to automotive through her grandfather’s repair shopWhy trust is built through tiny detailsHow care levels become culture levelsWhat dealership websites get wrong about customer experienceWhy service departments need better contentHow technicians and service leaders can help build trust before the customer arrivesWhy AI search and website content matter more than everHow Team MXS is approaching automotive website visibilityWhy taking care of yourself matters in this industryThe role faith has played in Kelli’s storyThis is a conversation for technicians, advisors, service managers, fixed ops leaders, vendors, marketers, and anyone who still believes this industry is about people first.Follow Kelli:LinkedIn: https://www.linkedin.com/in/kelliverdi/Team MXSLinkedIn: https://www.linkedin.com/company/team-mxs/postsWebsite: https://www.teammxs.comPhone: 1-866-665-4669Subscribe to The Wrench Turners Podcast for real conversations with technicians, shop foremen, service leaders, trainers, and automotive professionals who are working to make this trade healthier, happier, and more productive.Negative pushes.Positive pulls.God Blessj.⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters0:00 Prayer before the episode1:38 Kelli’s unexpected path into automotive7:38 Care levels become culture levels11:11 How customers feel the little details19:09 Kelli’s first year fully in automotive marketing24:25 CDP, SRP, and VDP explained for service leaders28:11 From analytics and events to Team MXS38:03 Why service leaders need to understand vendors44:12 OEM approvals, AI search, and website visibility1:00:12 Kelli’s advice: take care of yourself

  4. 25 Jun ·  Bonus

    Service Advisors NEED to ask BETTER Questions | Earned Influence S1E4

    Technicians often say service advisors are one of the biggest problems in the shop. But is the problem really the advisor? Or is the problem that advisors are not being taught how to ask better questions? In the final episode of Season 1 of Earned Influence, Joshua Taylor, Jami Alexander, and Racheal Bright talk about the service lane, the service counter, phone calls, customer communication, and the relationship between technicians and advisors. Some shops have a physical service lane. Some do not. Some advisors see the customer face-to-face. Some build the entire relationship over the phone. But the core issue stays the same: better questions create better communication, and thus better communication builds more trust with the customer. Better information helps technicians diagnose faster, fix more efficiently, and avoid wasted time. This episode looks at the difference between automotive service, independent repair, and material handling, where the advisor’s role can change depending on whether the technician is working in the shop or being sent out into the field. The big takeaway is simple: The lane matters less than the questions. Earned Influence is a Wrench Turners Podcast panel series built around real conversations from women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Mindy Williams https://www.linkedin.com/in/mindy-williams-700b791b7/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  5. 24 Jun ·  Bonus

    One MENTOR changed EVERYTHING | Earned Influence S1E3

    Mentorship can change a career. Sometimes, it can change the reason someone stays in the industry at all. In Season 1, Episode 3 of Earned Influence, Racheal Bright asks a simple question with a much deeper answer: How important has mentorship been in your career, and how are you paying it forward today? Jami Alexander shares a personal story about a mentor who showed up for her during one of the hardest seasons of her life. Not with a speech. Not with a performance review. Not with a KPI. With presence. With care. With the kind of people-first leadership that stays with someone forever. Racheal also opens up about the other side of mentorship. The part where you’re no longer just looking for guidance, but starting to become the person others look to for it. This episode is about the leaders, foremen, managers, advisors, and technicians who may never fully know the impact they’ve had on the people around them. Because one mentor can change everything. Earned Influence is a Wrench Turners Podcast panel series built around real conversations from women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  6. 23 Jun ·  Bonus

    Getting senior Techs to take GRAVY work Seriously | Earned Influence S1E2

    Senior technicians are often built for the big stuff. Transmissions. Heavy line. Diagnostics. Complex repairs. The jobs that take skill, patience, and experience. But what happens when the shop needs those same technicians to take on more general service? Oil changes. Inspections. Same-day work. Smaller jobs. Gravy work. In Episode 2 of Earned Influence, Jami Alexander brings a real shop leadership question to the panel: How do you get senior specialized technicians to buy into gravy work when they’re used to heavier, more complex repair? Mindy Williams, Racheal Bright, and Joshua Taylor talk through the real issue. It’s not about forcing techs to do the work. It’s about helping them understand why the work matters. It’s about customer expectations. It’s about shop flow. It’s about using apprentices properly. It’s about showing experienced technicians that smaller work can still create value for the customer, the technician, and the business. And maybe most importantly, it’s about reminding senior technicians that the way they handle the simple work teaches the next generation how to care for customers when they’re gone. Earned Influence is a panel series built around real conversations with women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Mindy Williams https://www.linkedin.com/in/mindy-williams-700b791b7/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  7. 22 Jun ·  Bonus

    Stop Treating Customers Like Transactions | Earned Influence S1E1

    What does a dealership service department need to stop doing right now if it wants to keep more customers? In the first episode of Earned Influence, Joshua Taylor sits down with Jami Alexander, Mindy Williams, and Racheal Bright to talk about customer retention, communication, accountability, and what happens when service teams forget there is a real person behind every repair order. Jami brings nearly 29 years of experience across parts, fleet, big trucks, and repair. Mindy shares her perspective as a dealership service manager who started in the industry at 19. Racheal brings her background from material handling, where proactive communication and strong processes are just as important as they are in automotive. This conversation gets into one of the biggest problems in fixed operations: Too many service departments act like the job is only to fix the vehicle. But the real job is to take care of the person who owns it. Earned Influence is a 4 part panel series from the Wrench Turners Podcast, built around honest conversations, different perspectives, and the kind of leadership that is earned through action. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Mindy Williams https://www.linkedin.com/in/mindy-williams-700b791b7/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  8. 12 Jun

    The Hard Truth About Becoming Shop Foreman - Mike Ramirez + Aaron Marion on Wrench Turners Podcast

    What actually happens when a great technician becomes a shop foreman? In this episode of The Wrench Turners Podcast, I sit down with Mike Ramirez and Aaron Marion, two experienced shop foremen, to talk about the real work of leading technicians on the shop floor. This conversation goes far beyond diagnostics, flat rate, and fixing cars. Mike talks about going from a producing technician to a shop multiplier, helping other techs remove bottlenecks, make more hours, and work better as a team. Aaron shares what it’s like leading inside a high-end Porsche environment, why mentorship still matters years into the trade, and why no technician should ever believe they’ve learned everything. The episode digs into: How mentors build technicians without doing the work for them Why shop foremen need to document their processes How team chemistry changes the entire shop Why reputation matters more than most technicians realize How ego can limit growth in the automotive industry Why personal finances affect technician happiness and performance What real shop leadership looks like when the car, the customer, or the team is struggling This is a conversation for technicians, shop foremen, service managers, fixed operations directors, and anyone who cares about building better leaders inside automotive service departments. Because the best tool in the shop is still a good leader. Negative Pushes Positive Pulls God Bless j. Find Mike: LinkedIn https://www.linkedin.com/in/michael-ramirez-1782152a/ Find Aaron: LinkedIn https://www.linkedin.com/in/aaron-marion-257b18231/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 Intro 01:56 Express bay to shop foreman 05:20 Aaron Marion’s early mentors 08:01 High-end stores and better shops 09:48 Why some shops can’t afford to miss 15:12 How Aaron handles problem cars 18:23 Mike’s Prologue diagnostic nightmare 20:34 Stumbling gracefully 23:17 The middle years of a technician’s career 25:32 What a dream shop feels like 26:23 Learning from everyone in the shop 32:39 Aaron’s advice for apprentices 33:44 Mike on reputation, trust, and leadership 37:15 Why technicians need to manage personal finances 41:44 Why technicians shouldn’t box themselves in 44:50 Closing quote and final thoughts

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About

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Information

  • Creator
    Mr Joshua Taylor
  • Years Active
    2022 - 2026
  • Episodes
    186
  • Rating
    Explicit
  • Copyright
    © Mr Joshua Taylor
  • Show Website
    Wrench Turners Podcast

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