At Your Convenience

Winsight Podcast Network

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.

  1. 2 HR AGO

    How AI is transforming loyalty and customer engagement

    In this episode of “At Your Convenience,” CSP’s Vice President of Content Strategy Abbey Lewis talks with Jake Kiser, retail general manager at PAR Retail, about how artificial intelligence is reshaping loyalty and customer engagement. Kaiser explains why embedding AI into systems—not bolting it on—is critical for delivering real value. He emphasizes the importance of setting measurable goals such as improving efficiency or accelerating innovation to separate AI hype from reality and ensure tools deliver tangible results. Kaiser thinks that AI’s biggest initial impact will be in data and insights. Retailers can now interact with massive datasets conversationally, gaining instant answers to questions like, “Which stores performed best last week?” This eliminates the need for complex queries or lengthy reporting, empowering marketers to make faster data-driven decisions that enhance customer engagement and operational efficiency. The cost of delaying AI adoption is steep, Kaiser said. Platforms that fail to embrace AI risk becoming obsolete while retailers who hesitate will miss opportunities to innovate. To prepare, Kaiser advises pushing teams to use AI tools daily and asking loyalty providers tough questions about their AI capabilities. Acting now will give retailers a competitive edge in an AI-driven future. To hear more, please listen to the entire podcast above.  “At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

    16 min

  2. 2 DAYS AGO

    Why limited-time offers are important to convenience stores

    In this episode of “At Your Convenience,” CSP Editor Chuck Ulie talks with Philip Santini, senior director of food service and bar strategy at York, Pennsylvania-based Rutter’s. They discuss the importance of limited-time offers in convenience-store foodservice. On this podcast, Santini talks about the research Rutter’s conducts, the importance of feedback from employees, cross-utilizing products and more. “At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

    15 min

  3. 5 FEB

    Bridging strategy and execution: Reynolds American and Casey's drive innovation

    In a recent episode of the “At Your Convenience” podcast, CSP’s Abbey Lewis hosted Heather Potter, Reynolds American trade marketing account executive for Casey’s, and Joi Notice-Brooks, senior manager of trade marketing at Reynolds American, for a discussion on trade marketing and its impact on convenience retail. The conversation explores how Reynolds’ trade marketing team bridges the gap between commercial strategies and retail execution, ensuring seamless product launches and effective category management. The conversation highlights the evolution of the nicotine category, including the rapid growth of modern oral products and the importance of innovation in meeting adult consumer preferences. They also share key success factors from Reynolds’ partnership with Casey’s, emphasizing collaboration, transparency and data-driven strategies to drive sustainable growth and enhance in-store experiences.

    12 min

  4. 3 FEB

    What the return of Venezuelan oil imports could mean for fuel supply, prices and c-store margins

    In this episode of “At Your Convenience,” CSP Editor Rachel Gignac talks to Patrick De Haan, head of petroleum analysis at GasBuddy and vice president of media relations, communications and consumer programs for PDI. De Haan unpacks recent developments in the U.S.–Venezuela relationship and what a potential return of Venezuelan crude could mean for the U.S. oil market. He breaks down the implications for fuel supply, refinery operations and gas prices, while offering practical insight into what convenience-store retailers should be watching in the months ahead.

    19 min

  5. 27 JAN

    How are GLP-1 drugs used for weight loss affecting demand for offerings with protein at c-stores?

    In this episode of “At Your Convenience,” CSP Editor Chuck Ulie talks with Michelle Weckstein, director of food and beverage brands for Southwest Georgia Oil Co., Bainbridge, Georgia, which operates the SunStop convenience-store chain. They discuss how GLP-1 drugs used for weight loss are affecting the demand for items with protein at convenience stores. On this podcast, Weckstein also talks about how SunStop recognized the GLP-1 diet phenomenon early on—and how her company feels that this is a trend that’s going to be around for a while. ⁠Click here to learn more about our CRU event!

    9 min

  6. 20 JAN

    Shahani Inc. aims for smarter sites with technology, maintenance and modern forecourts

    In this episode of “At Your Convenience,” CSP Editor Rachel Gignac talks to Aisha Khan, head of growth at Shahani Inc., Branford, Connecticut. The two spoke at CSP’s Forecourt Forum, which took place Dec. 1-3 in Scottsdale, Arizona. Khan is part of the second generation behind Shahani, a family-owned forecourt company. Its core business, Shahani, focuses on branded fuel and forecourt operations, while the fuel supply division manages dealer partnerships and distribution. Shahani Solutions handles site maintenance and environmental compliance, and the company also operates a fuel hauling and transportation service. A proprietary artificial intelligence (AI)-powered maintenance and operations app streamlines site management, and the Shahani Foundation supports local communities through education and trade initiatives. Khan shares her insights on the forecourt business, the importance of foodservice in convenience stores and the dynamics of working in a family business. She emphasizes the challenges of building and maintaining gas stations, the significance of employee relations and the necessity of community engagement. ⁠Click here to learn more about our CRU event!

    31 min

  7. 13 JAN

    InConvenience Inc. leader shares her approach to building better forecourts

    In this episode of “At Your Convenience,” InConvenience Inc. Facilities and Fuel Director Nicole Majkowicz speaks with CSP Editor Rachel Gignac at CSP's inaugural Forecourt Forum, which took place in Scottsdale, Arizona, Dec. 1-3.  Majkowicz talks about Chicago-based InConvenience Inc., a women-led convenience-store company focused on transforming small-town retail. They discuss the company's origins, mission and unique branding, including the humorous store name the G-Spot. Nicole shares insights on recent upgrades to fueling stations, the importance of community engagement and the challenges of navigating grants for funding. The conversation highlights the impact of these upgrades on customer loyalty and sales, as well as the company's strategic growth plans in rural markets. Click here to learn more about our CRU event!

    21 min

  8. 8 JAN

    Why unified tech stacks are key to retail success

    In a recent episode of CSP's “At Your Convenience” podcast, host Abbey Lewis, vice president of content strategy at CSP, and Jake Kiser, retail general manager at PAR Retail, discuss the growing importance of unified tech stacks in retail. The conversation delved into the risks of fragmented systems, the strategic advantages of consolidation and actionable steps for how retailers can embrace this transformation. Kiser highlighted three key drivers behind the push for unified tech stacks: the need to enhance customer engagement, the importance of preparing for an AI-first future and the demand for efficiency and ROI from IT investments. He explained that fragmented systems create friction, slowing down operations and impacting profitability. By consolidating systems, retailers can reduce inefficiencies, simplify vendor relationships and better align technology with business goals. For retailers looking to start this journey, Kiser advised beginning with a clear understanding of organizational goals, offering a roadmap for businesses to thrive in an increasingly competitive and technology-driven landscape. Listen to the entire conversation above for more information.

    18 min
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About

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.

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