The Profitable NDIS Provider

The Profitable NDIS Provider
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Stop surviving; start thriving

  1. 22/12/2025

    S7 Episode 83 - Websites that work in NDIS

    In this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?   Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.   Episode Highlights: 00:00 Intro + why this topic matters now 01:20 Meet Greg: disability sector leader + digital marketer 02:20 Do websites still matter in the age of social media? 04:10 The “digital footprint” and why people Google you after meeting you 05:20 Why people bounce fast (and what to fix) 06:40 How a website should align with your socials (trust + consistency) 08:40 The referral connection: relationships first, website closes the loop 10:10 Touchpoints: why trust takes multiple exposures 11:45 What “above the fold” must include (value prop, real images, CTA) 14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop) 18:10 Humanising your brand: founder section, real photos, real language 21:10 Greg’s BHAG: impacting 30,000 providers through education 24:30 How to find Greg / Chadwick Digital   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScomplianceIn this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?   Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.   Episode Highlights: 00:00 Intro + why this topic matters now 01:20 Meet Greg: disability sector leader + digital marketer 02:20 Do websites still matter in the age of social media? 04:10 The “digital footprint” and why people Google you after meeting you 05:20 Why people bounce fast (and what to fix) 06:40 How a website should align with your socials (trust + consistency) 08:40 The referral connection: relationships first, website closes the loop 10:10 Touchpoints: why trust takes multiple exposures 11:45 What “above the fold” must include (value prop, real images, CTA) 14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop) 18:10 Humanising your brand: founder section, real photos, real language 21:10 Greg’s BHAG: impacting 30,000 providers through education 24:30 How to find Greg / Chadwick Digital   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScompliance

    26 min

  2. 08/12/2025

    S7 Episode 82 - Smart Exits and Turnarounds for NDIS Providers

    In this episode, Paul Bryan and Tania Gomez are joined by Hank from de Jonge Read, who shares his personal journey of losing a successful tourism business after 9/11, and how that experience led him to spend decades helping business owners navigate financial distress.   The conversation is especially relevant for NDIS and aged care providers, covering early financial warning signs, practical steps to stabilise cash flow, when to seek help, and what a “smart exit” can look like when a business is under pressure.   Episode Highlights: 00:00 Welcome + intro to Hank 01:00 Hank’s story: 9/11 collapse → liquidation + bankruptcy 04:00 Advice gap: insolvency practitioner duty is to creditors 06:00 Early warning signs: BAS/super behind, bill juggling, ATO letters 08:30 First steps: weekly cashflow forecast + act early for more options 11:30 Restructure vs sell vs close: decide based on goals + numbers 14:30 If you’re panicking: stop tipping personal money in, get advice 17:00 “Smart exit” options: controlled sale or small business restructure 20:00 Mindset: you’re not alone; clarity reduces fear 22:00 Contact: free chat + written advice; djra.com.au   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISBusiness #DisabilityServices #AgedCare #CashFlow #BusinessRestructure #SmallBusiness #ATO #BAS #PAYG #Superannuation #DirectorLiability #BusinessAdvice #BusinessExit #NDISLeadership #NDISOperations #ProfitableNDISProvider #Compliance #SCHADS

    24 min

  3. 24/11/2025

    S7 Episode 81 - What Separates Providers Who Last from Those Who Don’t

    In this episode of the Profitable NDIS Provider Podcast, Tania Gomez and Paul Bryan unpack the 5 traits of sustainable providers and the 5 red flags that show a provider is on the path to failure.   They explore structure vs chaos, building capacity before growth, understanding your numbers, investing in compliance and quality, staff retention, and what real leadership looks like in an NDIS business.   You’ll also get 7 powerful self-audit questions to test your business today.   00:00 Intro 02:25 Trait #1 – Structure over chaos 04:00 Trait #2 – Build capacity before you grow 05:55 Trait #3 – Know your numbers 08:00 Trait #4 – Invest in compliance & quality 11:25 Trait #5 – Culture & retention 13:10 Red flags: grey zone & growing too fast 15:40 Red flags: no unit economics & reactive hiring 20:00 Red flag: inconsistent leadership 21:10 What long-term providers do differently 22:30 Embracing regulation & building culture 24:00 Decision-making frameworks & fast adaptation 25:15 Self-audit questions 26:50 Wrap-up   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISBusiness #SILProvider #SDA #DisabilityServices #Compliance #SCHADS #NDISAudit #NDISQualityAndSafeguards #NDISRegistration #NDISLeadership #NDISOperations #ProfitableNDISProvider

    27 min

  4. 30/10/2025

    S7 Episode 80 - October Wrap Up

    Paul Bryan and Tania Gomez recap a huge two months: the National SIL Summit, fresh short-term respite (STR) guidelines, the new NDIS Price Guide, Tania’s Auditly AI policies pilot, Provider X highlights, and what’s coming up for November/December (including two free community sessions).   Episode Highlights: 00:00 – Welcome & why this is a Sept/Oct double wrap 01:05 – National SIL Summit: 170 in-room + 100 online, format & feedback 03:35 – Behind the scenes: hiccups, learnings, shout-outs (hi, Chris!) 06:05 – Paul’s wins: Provider X Melbourne, Profitable Provider October on-ramp 08:00 – Auditly (AI policy platform): what it does, why it matters, pilot details 12:55 – AI as leverage (SXSW takeaways, using tech beyond email drafts) 15:10 – Short-Term Respite (STR) guidelines: what’s in/out, kids, travel, food 19:55 – New NDIS Price Guide: expected shifts, ops impact, change management 22:50 – SIL Summit recordings inside Provider Collective (how to access) 24:05 – Paul’s Dec/Jan free sessions: Holiday Like a Pro & 26 Launch 26:15 – Coming soon: Future-Proofing your SIL/SDA books (timelines) 28:40 – November on-ramp (bonus intake) & why community going solo 30:10 – Final thoughts, subscribe/ratings   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #SIL #SDA #ShortTermRespite #PriceGuide #AuditReadiness #Policies #AIinNDIS #Australia

    32 min

  5. 27/10/2025

    S7 Episode 79 - Personal Pain To Professional Purpose

    Tania Gomez and Paul Bryan sit down with Amy Gray, founder of NDIS Blackbelt and mum to Illyana, to explore how lived experience can reshape provider culture, retention, and day-to-day care. Amy shares practical frameworks (built from the cracks she’s lived through) to help providers turn heart into sustainable strategy.   Episode Highlights: 00:00 – Welcome & Amy’s story: parent, nurse, founder 02:15 – “Personal pain to professional purpose” why she built NDIS Blackbelt 05:20 – The gap families live in vs what services deliver 07:10 – From lived experience to usable frameworks (not theory) 09:05 – The Five Rs of Retention: born from turnover & instability 10:30 – Breaking Barriers Workshop & Culture from Day One induction 12:00 – The “Language of Us”: changing culture by changing words 14:05 – Heart vs strategy: how to avoid burnout and “hollowing out” 16:40 – Rhythm rules: culture as repetition, not policy 18:25 – Being “too close” & building structure around lived truth 20:10 – Legacy: doing good with pain; modeling resilience for kids 22:05 – The one thing providers should remember: culture is everything 23:20 – “We’re not building a workforce—we’re building nervous systems” 25:00 – Habits, language, and cultural tattooing (deliberate, repeated)   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #DisabilitySupport #AlliedHealth #CareLeadership #ProviderCulture #Retention #LivedExperience #Australia

    27 min

  6. 13/10/2025

    S7 Episode 78 - Get 10x more referrals

    Tania Gomez and Paul Bryan sit down with Michael Clark (Athletic Koala) to unpack how NDIS providers can build a reliable flow of referrals, without burning cash on ads or burning out. Michael covers what actually works: authenticity over polish, relationship-driven marketing, becoming referral-worthy, and using LinkedIn & podcasting the right way.   Episode Highlights: 00:00 – Intro & why consistent referrals matter more than ever 02:05 – The #1 marketing mistake providers make: not being themselves 04:10 – Ads strategy: why paid is “short-term rocket fuel” (and what to do instead) 06:40 – Crafting a promise you can actually keep (and putting it in your ads/website) 08:30 – Trust at scale: how to become genuinely referral-worthy 11:10 – Reliability beats “gloss”: consistent, predictable, and reliable wins 13:15 – Specialise to be remembered (you can’t be “the everything” provider) 15:05 – Podcast power: relationships, downloads (and how to start smart) 18:40 – LinkedIn that works: help first, connect with leaders, be human 22:10 – Relationship compounding: keep promises, give generously, follow up 24:30 – If starting from scratch: the lowest-effort, highest-return moves   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISMarketing #Referrals #LinkedInMarketing #PodcastMarketing #AlliedHealth #DisabilitySupport #Australia #CareBusiness

    27 min

  7. 29/09/2025

    S7 Episode 77 - Navigating Sector Pressures

    Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.   Episode Highlights: 00:00 – Intro & why this topic matters now 02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent) 04:10 – Efficiency without cutting care: templates, automation, admin capture 06:05 – AI for notes (Heidi), freeing time for better therapy & records 08:00 – Supervision, leadership curriculum & consistency across teams 09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work 12:05 – Talking about “change” (without saying “change”): certainty + cadence 14:00 – Communicating with participants: person-first framing & continuity 15:45 – Mobile service reality: auditing schedules, reducing dead time 17:10 – When long drives don’t stack up: shifting to telehealth (done well) 19:00 – Data that drives decisions: KPI tool synced to practice software 21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools 23:00 – Advice to new providers: sober market view, systems early, grow a team 25:00 – Where to find Gabriella & GRP Speech Pathology   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia

    27 min

  8. 15/09/2025

    S7 Episode 76 - Harnessing Technology in NDIS

    In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.   Episode Highlights: 00:00 – Intro & why tech matters now (even for small providers) 02:05 – Is infrastructure only for large providers? Why starting early pays off 04:10 – The real reason system changes fail: training vs features 06:00 – Building for compliance first (CRM → rostering) & tailoring workflows 08:05 – Onboarding done right: structured sessions, unlimited training, account managers 09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards 11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans 13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth 15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry 16:10 – Change management: phasing adoption (start with rostering, then intake, etc.) 17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready 19:10 – Final tips + how to reach Vertex360   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia

    21 min
See All (83)

About

Stop surviving; start thriving

Information

  • Creator
    The Profitable NDIS Provider
  • Years Active
    2023 - 2025
  • Episodes
    83
  • Rating
    Clean
  • Copyright
    © Copyright 2023 All rights reserved.
  • Show Website
    The Profitable NDIS Provider

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