Tales From The Cube

Cliff Tooher
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This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

  1. 18/11/2025

    Tales From The Cube - EP25007 - Scheduling Models

    This episode is about scheduling models, how they work, and what types of call centres and agents might benefit from their implementation.

    13 min

  2. 31/08/2025

    Tales From The Cube - EP25006 - Bizarre Management Tactics

    Have you ever had to do a happy dance before your shift, attended weird meetings where you had to do chants, or gotten a chocolate bar for hitting a target? Some call centres are managed very well, and others are managed in bizarre ways, with managers asking staff to do stupid things and adhere to rules that do not make any sense. This is the topic for todays episode. I have had to do some very dumb things, like attend a meeting where a manager stood on a desk and yelled, What horse are you riding on? I have been forced to stand for an hour or so because we failed as a team to make a sales quota. Yes, I have been given trivial gifts like a chocolate bar for making a set number of sales. So trust me when I say these and other things mentioned in the episode are true. So let's dive in and learn what not to do when managing staff in a centre. This is EP25006, Bizarre Manager Tactics.

    25 min

  3. 06/07/2025

    Tales From The Cube - Episode 25005 - Having Fun At Work

    Having fun at work is normal. In any workplace but, in call centres especially, having fun on the job is a healthy exercise. In this episode, I go over some ideas about having fun on the job and how doing so is a positive step to help build teamwork, and positively impact the workspace.

    12 min

  4. 12/05/2025

    Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres

    This episode explores the challenges facing operators of call centres worldwide regarding tariffs.

    11 min

  5. 07/04/2025

    Tales From The Cube - EP25003 - Starting A Call Centre Part 3

    The last in the series, this episode briefly explores renting space and building a call centre or buying space and building from the ground up. I sourced much of the material for these episodes from the following articles. Nextiva Cost of building a center https://www.nextiva.com/blog/call-center-cost.html Starter Story How Much Does It Cost to Rent Office Space For My Business? USA costs are covered here. https://www.starterstory.com/office-space-costs And Time Doctor has an article about starting a virtual center. https://www.timedoctor.com/blog/how-much-does-it-cost-to-start-a-virtual-call-center-business/#:~:text=Starting%20a%20virtual%20call%20center,software%20fees%20is%20per%20user Thanks for listening see you in the next episode.

    10 min

  6. 14/03/2025

    Tales From The Cube - Episode 25-002 Part 2 Starting A Call Centre

    Part 2 of the series, Starting a Call Centre. This talk is about starting a virtual call centre. The things needed to set one up and what a person would face building out such a centre.

    25 min

  7. 10/02/2025

    Tales From The Cube-EP25-001 -Starting A Call Centre Part 1

    This is a series of episodes speaking to starting up a call centre from the ground up.

    9 min

  8. 23/12/2024

    Special Episode Tales From The Cube - Night Before Christmas

    This short episode features a special redo version of A Visit From Saint Nicholas, or more well known as the Night Before Christmas. It has a twist as it is based on the call centre theme. In 1990, I enrolled and took Radio Broadcasting at Mohawk College, part of the course requirement was to write and record this classic poem in a more modern way. To say the least, I did not do well with this assignment. So this version today is also a long overdo make - up and is also dedicated to Mr. Brian Bolt, our main course instructor. Merry Christmas / Happy Holidays

    4 min
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About

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

Information

  • Creator
    Cliff Tooher
  • Years Active
    2K
  • Episodes
    43
  • Rating
    Clean
  • Copyright
    © Cliff Tooher
  • Show Website
    Tales From The Cube