Business-First Creatives

Colie James
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Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational clarity, and strategic, human-first client experiences they need to build streamlined, referral-worthy business operations that don't require working 24/7. If you're tired of babysitting your inbox, chasing down contracts, or watching your workflows break the moment you look away, this show will help you move beyond "figuring it out as you go" and toward a creative business that brings you joy and a paycheck. This podcast provides answers to questions like: How do I automate my client journey without losing the personal touch? What CRM workflows do photographers and creative businesses need? How can I use Dubsado or Honeybook to streamline my client experience? What systems do photographers need to save time and deliver exceptional client experiences? How do I reduce admin time in my creative service business? Why do my workflows keep letting me down (and how do I fix them)? How can I build a profitable creative business that brings me joy and a paycheck? What's the best way to communicate with clients throughout their journey? How do I create systems that work even when I'm not babysitting them? How can I map my client journey to convert more inquiries into bookings? Hosted by Colie James, a Dubsado Certified Specialist, Honeybook Educator, and Workflow and Automations Guru with 10+ years helping creatives systemize their businesses—this show delivers practical, no-BS guidance for photographers and creative entrepreneurs who are ready to streamline their client journey, automate their operations, and make money from their craft. If you're done dropping balls and ready to build a business-first creative operation with systems that scale, you're in the right place. Find out more about Systems in Session ➡️ https://coliejames.com/systems-in-session

  1. The “Oops, This Is Episode 300” Update

    HACE 3 DÍAS

    The “Oops, This Is Episode 300” Update

    Hey y’all… so apparently this is episode 300 😅 This episode snuck up on me so fast I didn't have a chance to plan a milestone moment. My 4th Podcast Anniversary in 2 months away, so maybe I'll do better then! 🎙️ In this episode, I’m sharing: Updates inside Systems in Session (and what that means for availability & pricing)The 3 biggest changes I made to improve client momentum and results inside Systems in Session and how it panned out 60 days laterA peek at my upcoming live training and why you should join Grab your FREE seat for From Hello to Booked, happening on April 2nd at Noon MT/2pm ET. Final note: if you’ve been here for a while—or even if this is your first episode—thank you. Seriously. 300 episodes is kind of wild, and I wouldn’t still be doing this without you. If this episode gave you a little clarity (or a kick in the pants to finally fix your systems 😉), share it with a friend or leave a review. It helps more creative business owners find the show—and start building a business that actually supports their life.

    11 min
  2. Done-for-You vs. Done-with-You: Which Model Fits Your Business? with Brittany Herzberg

    HACE 5 DÍAS

    Done-for-You vs. Done-with-You: Which Model Fits Your Business? with Brittany Herzberg

    What happens when the thing you’ve always sold so well no longer fits the life or business you want to build? In this episode, I’m sitting down with Brittany Herzberg to unpack the real difference between done-for-you and done-with-you services, what it looks like to sit in the messy middle of an offer evolution, and why both of us are rethinking how we help clients get results. Brittany shares how she supports business owners with SEO, from website strategy and keyword research to helping them understand how all the pieces of their visibility strategy fit together. I also share more about my own shift away from done-for-you systems work and into a done-with-you model that gives my clients more confidence, more ownership, and better long-term results. If you’ve been wondering whether your current service model still fits the way you want to work, this conversation will give you a lot to think about. Listen to Brittany's Other Episodes on Business-First Creatives: Episode 81: SEO through Case Studies | Simple SEO Series with Brittany Herzberg (Part 3) Episode 159: Embracing Workflows & Automations in Your CRM: HoneyBook Case Study with Brittany Herzberg Episode 202: SEO is Everywhere: Optimizing Your Content with Brittany Herzberg Mentioned in this Episode: The Resonance Effect - How to Attract Action Takeers with SEO Queen Brittany Herzberg Dubsado HoneyBook Google Search Console Keysearch ChatGPT Connect with Brittany Website: brittanyherzberg.com Instagram: instagram.com/brittany_herzberg Threads: threads.com/@brittany_herzberg Podcast: brittanyherzberg.com/the-basic-b-podcast

    57 min
  3. The Rebooking Strategy You’re Probably Not Using (But Should Be)

    HACE 6 DÍAS

    The Rebooking Strategy You’re Probably Not Using (But Should Be)

    If you’ve ever wrapped up a project, delivered the final files, and then… just waited to see if your client comes back—you’re not alone. But here’s the thing: your next sale shouldn’t start after the project ends. In this episode, I’m sharing a behind-the-scenes look at my recent Disney cruise (yes, I already booked another one 👀) and the simple, strategic move they used to get me to spend more money before I even stepped off the ship. And more importantly? How you can use that exact same strategy in your business. Because if you’re not intentionally inviting your clients to rebook, refresh, or continue working with you… you’re leaving money on the table. In this episode, I’m breaking down:The “onboard offer” strategy Disney uses (and why it works so well)Why your next sale should happen before your project endsThe biggest mistake creatives make in their offboarding process3 different ways to create a rebooking offer for your clientsA simple exercise to help you turn past clients into repeat revenue Mentioned in this episode:Systems in Session Disney Cruise Want additional resources to rebook your clients? Read THIS blog post for an outline of how to implement this strategy.

    9 min
  4. 3 Ways Your Systems Can Generate More Revenue in Your Business

    12 MAR

    3 Ways Your Systems Can Generate More Revenue in Your Business

    In the last episode, I sat down with money coach Emilie Nutley to talk about understanding your numbers, paying yourself, and planning your finances like a real business owner. Because once you actually know your numbers, the possibilities for your business start to open up. But today I want to flip the conversation to something that most people don’t immediately connect to revenue: your systems. Most creatives think of systems as organization tools. Something that saves time, reduces stress, or keeps things from slipping through the cracks. And while that’s true… systems can also directly impact how much money your business actually generates. So in this episode, I’m walking you through three ways your systems can help you generate more revenue this year — without simply trying to book more clients. In this episode, we cover:Why raising your prices becomes easier when your client experience actually supports itHow messy onboarding and inconsistent communication can make photographers hesitate to charge moreThe hidden capacity ceiling that happens when you’re manually managing every part of your client processHow structured workflows allow you to serve more clients without increasing your workloadWhy repeat clients are often the fastest path to additional revenueThe simple system touchpoints that turn one booking into referrals, testimonials, and future rebookings Mentioned in This Episode Episode 296 - The Best Financial Strategy for a Sustainable Business is Overflow with Emilie Nutley Systems in Session - coliejames.com/systems

    9 min
  5. The Best Financial Strategy for a Sustainable Business is Overflow with Emilie Nutley

    10 MAR

    The Best Financial Strategy for a Sustainable Business is Overflow with Emilie Nutley

    If you’ve been avoiding your numbers this year—this is your sign to review them. I invited financial expert Emilie Nutley to join me for a powerful, no-fluff conversation about pricing your signature offer, paying yourself consistently, and a financial concept that will completely change the way you think about business finances: overflow. We talk about why you should never price based on competitors, why revenue is not the same as take-home pay, and how to build a business that brings you both joy and a paycheck. If you’ve ever had inconsistent income months, questioned your pricing, or treated your business like an ATM, this episode is for you. Find It Quickly 01:19 – Meet Emilie Nutley 03:16 – How Much Do You Want to Pay Yourself? 04:37 – Revenue Goal ÷ Capacity = Price 05:41 – Need vs. Want: What Do You Actually Have to Pay Yourself? 06:11 – The Bare Bones Budget Explained 09:05 – The Restrict/Binge Cycle with Money 16:10 – What “Overflow” Is and Why It Matters 18:41 – Profit Isn’t the End: What Happens After Profit 21:40 – Using Overflow to Make Strategic Decisions 24:20 – Overflow & Growth Decisions (Hiring, Investing, Time Off) 25:11 – Revenue-Generating Hires vs. Expense Investments 26:43 – The Simple Overflow Spreadsheet 28:36 – Stop Living Month-to-Month in Your Business 29:42 – The Habit of Paying Yourself Consistently 33:08 – How Much Should You Be Saving? 38:33 – The Freedom of Owning a Business 40:46 – Focus on Your Signature Offer First 44:17 – Thinking Long-Term: Retirement & Future Planning Connect with Emilie Website: emilienutley.co.uk Instagram: instagram.com/emilienutley Youtube: youtube.com/@fundthedamnlife

    47 min
  6. Before the Inquiries Roll In: 3 Systems to Fix Now

    8 MAR

    Before the Inquiries Roll In: 3 Systems to Fix Now

    Busy season might not feel close yet—but if you rely on fall bookings, the inquiries that fill your calendar are coming sooner than you think. Instead of waiting until leads start flooding your inbox, this is the time to make sure your client experience systems are ready to support them. Because when your backend is messy, slow, or inconsistent, it becomes a lot harder to book clients confidently… and even harder to justify raising your prices. In this episode, Colie breaks down three essential systems every creative service provider should have in place before busy season begins. These systems help you book clients faster, create a smoother client experience, and build long-term relationships that lead to referrals, reviews, and repeat business. And the best part? When these systems are working well, raising your prices becomes a natural outcome—not a scary decision. In This Episode• Why waiting until slow season to raise your prices often backfires • How a faster inquiry and booking process increases booking confidence for both you and your clients • The role your client communication plays in building trust before, during, and after the service • How better delivery and offboarding leads to reviews, referrals, and repeat clients • Why preparing these systems now makes it easier to raise your prices once you're partially booked Mentioned in This EpisodeEpisode 215: The Confidence Loop Systems in Session- https://coliejames.com/systems

    7 min
  7. Going From Side Hustle to Structured Business Starts With Better Emails with Christi Dorsey

    5 MAR

    Going From Side Hustle to Structured Business Starts With Better Emails with Christi Dorsey

    What if your side hustle wasn't just extra income, but the most creatively fulfilling part of your life? In this episode, I’m sitting down with Christi Dorsey, a nutrition expert, food science consultant, and full-time government professional. We talk about what it really looks like to build a thriving consulting business alongside a 9–5. Christi isn’t new to entrepreneurship. She’s been running her consulting company, Taste Symmetry, for over a decade. But as her business evolved, her systems and client communication needed to evolve with it. That’s when she joined Email Like You Mean It to overhaul her customer journey and finally build backend systems that matched the elevated experience on her new website. Find It Quickly 00:24 - Meet Christi Dorsey 03:21 - From nutrition degrees to global food safety work 07:20 - The “1099 Queen” 10:18 - Why she decided to expand her business again 11:40 - Why she joined Email Like You Mean It 15:13 - Her Foundation Experience offer explained 23:00 - Rewriting her client emails from scratch 25:47 - The offboarding email and the power of repeat business 29:03 - What she’s working on next in her systems 40:05 - Why “my emails are fine” might be holding you back Mentioned in this Episode Email Like You Mean It Systems in Session Connect with Christi Website: tastesymmetry.com Instagram: @tastesymmetry LinkedIn: linkedin.com/company/taste-symmetry Mentioned in this Episode Email Like You Mean It Systems in Session Connect with Christi Website: tastesymmetry.com Instagram: @tastesymmetry LinkedIn: linkedin.com/company/taste-symmetry

    44 min
  8. Why We Design First (and How to Decide Between Email Like You Mean It and Systems in Session)

    3 MAR

    Why We Design First (and How to Decide Between Email Like You Mean It and Systems in Session)

    If you’re trying to decide between Email Like You Mean It and Systems in Session, this episode will help you make that decision. I get asked all the time where someone should start if they want better systems in their business — and my answer is never “pick a CRM” or “build workflows.” It’s always: design your client experience first. In this episode, I’m breaking down: Why mapping your customer journey comes before toolsWhat happens when you skip client experience designHow communication protects your boundaries (and increases revenue)The real difference between Email Like You Mean It and Systems in SessionHow to decide which offer is right for you right now Whether you’re ready to build full systems or you need to start with planning and communication, the order never changes: Client experience design first. Client communication second. Systems and automation last. Resources mentioned: Client Experience Series (episode 195-198)Systems in Session → coliejames.com/systemsEmail Like You Mean It → coliejames.com/email

    13 min
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Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational clarity, and strategic, human-first client experiences they need to build streamlined, referral-worthy business operations that don't require working 24/7. If you're tired of babysitting your inbox, chasing down contracts, or watching your workflows break the moment you look away, this show will help you move beyond "figuring it out as you go" and toward a creative business that brings you joy and a paycheck. This podcast provides answers to questions like: How do I automate my client journey without losing the personal touch? What CRM workflows do photographers and creative businesses need? How can I use Dubsado or Honeybook to streamline my client experience? What systems do photographers need to save time and deliver exceptional client experiences? How do I reduce admin time in my creative service business? Why do my workflows keep letting me down (and how do I fix them)? How can I build a profitable creative business that brings me joy and a paycheck? What's the best way to communicate with clients throughout their journey? How do I create systems that work even when I'm not babysitting them? How can I map my client journey to convert more inquiries into bookings? Hosted by Colie James, a Dubsado Certified Specialist, Honeybook Educator, and Workflow and Automations Guru with 10+ years helping creatives systemize their businesses—this show delivers practical, no-BS guidance for photographers and creative entrepreneurs who are ready to streamline their client journey, automate their operations, and make money from their craft. If you're done dropping balls and ready to build a business-first creative operation with systems that scale, you're in the right place. Find out more about Systems in Session ➡️ https://coliejames.com/systems-in-session

Información

  • Creador
    Colie James
  • Años de actividad
    2022 - 2026
  • Episodios
    300
  • Clasificación
    Explícito
  • Copyright
    © 2024 Business-First Creatives | Colie James
  • Mostrar sitio web
    Business-First Creatives

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